WestStar Mortgage Corporation

Dear ***:
Weststar Mortgage Corporation (WMC) is receipt of the complaint filed by the above referenced individual with the Revdex.com
regarding interest rate on the transactionThe complaint alleges the borrower was quoted and locked at an interest rate of 4%; however, the rate at closing was 5.5%WMC has reviewed the file and conducted interviews with those involved in the transaction and determined that an interest rate of 4% was never discussed with this borrower The file contains numerous documents all of which are signed by the borrower and reflect an interest rate of 5.5% (Conventional year fixed manufactured home) The following documents have been enclosed for your review: Initial Loan Application, Final Loan Application, two Good Faith Estimates as well as the Interest Rate Lock/Float Agreement It should be noted that the borrower signed the lock agreement on 7/1/and initialed the loan would be locked This agreement clearly reflects an interest rate of 5.5% which was the rate provided at closingIn light of our review, the borrower was aware of the interest rate prior to closing by signing at least five separate documents outlining the terms I would like to personally apologize for any unpleasant experience the borrower may have had with WMC WMC takes seriously all complaints of this nature and strives to satisfy all our borrowers This should clear any concerns you have on the above referenced matter Should you have any questions on this matter, feel free to contact me at ###-###-####Sincerely, *** ***
Internal Audit Manager
SL/tsa
Encl

They are not telling the truthwhen I applied for the loan it was at the office in Grapevine texaswhen I was signing papers therenot at closing the told me the interest rate was 4.00% I said lock it in and she said okaythen several weeks later at closing in greenville texas, after I put all the money out for different closing costs on the day of closing they came up with the 5.50%so I signed the papers so I wouldnt lose all the moneyI tried to resolve this with the office in grapevine tx and she *** said she was sorry and would give it to the district manager to resolveI called several times to weststar mortgage corp to resolve this and couldnt get anywhere with themWhat Im saying is the truthshe said she would lock in the 4.00% then later said she forgot to lock it inSo ? think they should honor the 4.00% thank you and I appreciate all you are doing

Dear [redacted]:
Weststar  Mortgage  Corporation   (WMC)  is  receipt  of  the  complaint  filed  by  the  above  referenced individual with the Revdex.com...

regarding interest rate on the transaction.
The complaint alleges the borrower was quoted and locked at an interest rate of 4%; however, the rate at closing was 5.5%.
WMC  has  reviewed  the  file  and  conducted  interviews   with  those  involved  in  the  transaction  and determined  that  an  interest  rate  of  4%  was  never  discussed  with  this  borrower.    The  file  contains numerous  documents  all  of  which  are  signed  by  the  borrower  and  reflect  an  interest  rate  of  5.5% (Conventional 30 year fixed manufactured  home).  The following documents have been enclosed for your review: Initial Loan Application, Final Loan Application, two Good Faith Estimates as well as the Interest Rate Lock/Float Agreement.  It should be noted that the borrower signed the lock agreement on 7/1/2013 and initialed the loan would be locked.  This agreement clearly reflects an interest rate of 5.5% which was the rate provided at closing.
In light of our review, the borrower was aware of the interest rate prior to closing by signing at least five separate  documents  outlining  the  terms.    I  would  like  to  personally  apologize  for  any  unpleasant experience the borrower may have had with WMC.   WMC takes seriously  all complaints  of this nature and strives to satisfy all our borrowers.  This should clear any concerns you have on the above referenced matter.  Should you have any questions on this matter, feel free to contact me at ###-###-####.
Sincerely, [redacted]
Internal Audit Manager
SL/tsa
Encl.

They are not telling the truth. when I applied for the loan it was at the office in Grapevine texas. when I was signing papers there. not at closing the told me the interest rate was 4.00% I said lock it in and she said okay. then several weeks later at closing in greenville texas, after I put all the money out for different closing costs on the day of closing they came up with the 5.50%. so I signed the papers so I wouldnt lose all the money. I tried to resolve this with the office in grapevine tx and she [redacted] said she was sorry and would give it to the district manager to resolve. I called several times to weststar mortgage corp to resolve this and couldnt get anywhere with them. What Im saying is the truth. she said she would lock in the 4.00% then later said she forgot to lock it in. So ? think they should honor the 4.00% . thank you and I appreciate all you are doing