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WGL Energy Services, Inc.

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Reviews WGL Energy Services, Inc.

WGL Energy Services, Inc. Reviews (129)

I was with WGL Energy for nineteen years. It's a parasite.

It does nothing worthwhile. It purports to charge lower prices than the public utility but in fact the prices are pretty much the same, and far worse than that, when you try to exit a relationship with WGL Energy you discover you have to pay an outrageous termination fee.

I regret ever having anything to do with this company and wish they would go out of business. They get into relationships with customers by deception. And much of their ill-gotten gain must come from these termination agreements.

+1

Constant telephone harassment. Calls several times daily. Eary morning and late at night. Trying to force me to switch my energy supplier. Refuse to honor requests to stop calling. Will never deal with a company that deals in this type of domestic terrorism.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution isnot satisfactory to me. ,why do I have to pay cancellation fees I saw my signaturefor 10/01/ending in 10/14 for gas .and the electric ity ended in of feb why would I pay an extra
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
This response doesn't even make any sense. It appears as though you're just copy/pasting canned phrases and not even editing them (some of them have repeated typos). I have still seen no delivery confirmation. You can't just say "WGES has received confirmation from
our postage vendor that the renewal letter and the confirmation letter were delivered
to ***’ home." This doesn't constitute proof of delivery, and you've already admitted that you didn't use delivery confirmation. Also, you're still sticking with the "more expense option" phrase? After I posted a link to the USPS site stating that there is no charge for it? Finally, WGES has the audacity to blatantly lie about the timing of events (something that actually can be proved):
"The
new contract price was billed and paid, the contract activated and both the
utility and *** continued to bill at the new contract price. Several cycles into the new contract, WGES
was notified the *** selected a new supplier."
My 12/05/bill was at my original contract price of 0.59/therm (the bill is attached for proof). The first time I was even billed at the new price was 01/07/2014. This was several weeks after I tried to switch to Gateway, which was immediately after I was first notified that my rate was going up. In fact, WGES was notified of this (by their own admission) prior to the new year. So why are they blatantly lying about these issues? At this point, I don't see how there is any credibility left on their end
I also don't know why WGES continues to present these options to me. One of them is to just stick with the new contract and the other will cost us even more money. We've already established that these aren't competitive offers as they'd advertised. A competitive offer would be to match Gateway's rate (or my original contract rate) without a one-time fee, but I haven't heard such an offer yet. If they'd made one of these offers, we would have been done with this a long time ago.
By the way, I'm still waiting to hear more about the recorded phone calls where I rejected all of these alternate options. Looks like WGES is just admitting that they lied about that one, among all the other fabrications
Regards,
*** ***

+1

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I just called the company and they offered me a settlement of $120.00 That is a pitiful $off the original cancellation fee. There were only THREE weeks left on the contract, and I will not accept this offer. I am asking for a one time waive of this fee, due to the fact that we were so close to our renewal date.
Regards,
*** ***

February 19,
Washington Gas Energy
Services, Inc(WGES) Summary of Investigation for Revdex.com Case
number *** updated
Revdex.com: David Dennis, Revdex.com (Revdex.com),
Trade Practice Consultant
Customer Name: *** and *** ***
Address: ** *** ***, ***, PA ***
Investigation Summary: Customer disputes VR sale
PCO Electricity: ***
Summary Details:
WGES disagrees with ***. The contract that he selected and recorded on
tape as a matter of record was clearly a variable contract. All of the documents and correspondence
provide the details about that variable rate offer.
That recording provide a complete review of
the sales process and in his own words *** stated that he read, reviewed
and was provided the variable rate contract details by the sales agent. He also reported that the sales agent was
helpful and courteous The enrollment recorded
by *** notes the day and confirms that the variable rate offer several
times.
WGES followed up the sale with a complete
copy of the contract and provided *** a rescission period. During the review period *** could
change his mind without issue. Once the rescission
period ended WGES enrolled the contract and once more provided *** a
welcome letter. This contract provided
the *** a market base electric price which varied month to month
When the weather conditions changed WGES
notified all variable rate customers that they may want to consider a fixed
price offer or return to the utility due to the market increases. *** than called WGES customer care
center and reported that his contract was incorrect. The agents reviewed these same issues
providing him all the same documents and recordings that I provided to the
Revdex.com. They also reported that WGES had
several options for customers to help them fix their current contract
price. **.*** declined
*** has cancelled his contract with
WGES. While we are always sorry to lose
a customer we do understand that the flexibility of the variable rate contract provides
customers to cancel without fee. The account
will close with the final billing from the utility in April in accordance
with the utility rules
Thank you for your consideration please let
me know if you have other questions.
Documents forwarded: Copies Renewal
Contracts
Actions
by WGES: None
Investigation completed by: *** ** ***,
Customer Care Manager, Washington Gas Energy Services, Inc

December 3, Washington Gas Energy Services, Inc(WGES) Summary of Investigation for Revdex.com Case number ***
align="JUSTIFY">Revdex.com: *** ***, Revdex.com (Revdex.com), Trade Practice Consultant Customer Name: *** *** *** *** Address: ** *** *** *** *** *** Account Number: ***, *** and *** Investigation Summary: Customer enrolled and asked to cancel prior to energy start Customer Issue: *** *** enrolled into the WGES natural gas fixed price programShe identified three natural gas account numbers and provided a copy of each utility invoiceCopies of her signed enrollment contracts are provided for your reviewThe contract signature line lists WGES as the supplier and requires a signature after the statement that reads “I have read the WGES Commercial Energy Supply Agreement, the Acknowledgement, and the Natural Gas Supply Service Agreement General Terms and ConditionsI understand and agree to these terms.” The contract itself lists WGES in bold, large type at the top of the contract and in a number of other locations on the front of the contractThere are three statements reviewing the relationship between WGES and the utilityAnd the agent provided *** *** a review of the contract with WGES marketing data prior to her signature. On December 1, at 12:pm *** *** contacted WGES customer careShe told the agent that the sales team misrepresented the offer by saying that they were the utility, Washington GasThe WGES agent reported that she was concerned to hear that account and asked *** *** about the designation of WGES on all of the marketing materials and her signature on the contracts listing WGES as the supplier*** *** indicated that she did not intend to choose a supplierShe reported that she had deposits with the utility that would be adversely impactedThe agent tried to explain that any deposit issue that the customer had with the utility would remain intactThe only change was to the commodity portion of her bill*** *** reported that she only wanted to cancelThe agent gathered the three accounts and cancelled them, letting *** *** know that the accounts would close without a cancel fee after the utility accepted our request*** *** insisted that the accounts be cancelled without serviceThe WGES agent explained that *** *** received a notice from the utility and that notice does provide for the customer to cancel before start but the customer must call the utility at the number on that notice immediatelySince *** *** had not taken that action the accounts enrolledThat utility notice provides for immediate cancellation but the customer must call the number listed on that letter immediately to receive this serviceThe utility is the only entity that can cancel immediately and only in the first few days of the enrollment review which completed by the mid part of November The agent went on to review the WGES confirmation letters mailed in November confirming the contract enrollment for all three accountsThe agent offered to transfer *** *** to the utility so she could speak with them but she declined and indicated she would call herselfThe call endedThe accounts were submitted for cancellation and both the utility and WGES will notify *** *** when her accounts closeWGES notified the sales team, and MrM***, the sales agent, was very concernedMrM*** has been in energy sales for more than five years with a very strong quality recordWe reviewed with him the interaction *** *** reported to the WGES customer service agent, and MrM*** respectfully disagrees with *** ***He reports that they met in her ***, Virginia restaurantHe showed her the sales brochureI have included it for your reviewHe explained that WGES is an energy supplier and he took all three of her accounts and showed her the month to month rates for the WGES fixed program as opposed to the variable program she experienced as a utility customerHe noted the variation between the two programs and the controls and budget management the fixed price WGES contract provides the customerMrM*** left behind the signed copies of the three contracts along with his cell phone number in case *** *** had additional questionsWhile we are sorry that *** *** changed her mind about the WGES contracts we can confirm that we did review these contracts in detail with her, we did provide her copies of the contracts and when she changed her mind in the first month of service we provided her cancellation without feeWGES does monitor all sales staffWe conduct sales surveys; provide confirmation letters directly to the customers and follon any concerns received at the customer care centerAll surveys are reviewed with the sales team and we often call customers back to explain details of the offer or to ensure that they have a clear understandingCustomers that request cancellation in the first thirty days are released without feeWhile our contracts do provide a cancel fee we understand that sometimes additional time is needed to make an informed decision and we allow the release without fee to provide that additional timeI hope this information and materials have been helpfulPlease let us know if you have other question Documents forwarded: Sales overview, contract copies and utility bill copies
Actions by WGES: Contract cancelled without fee, no other action needed by WGES Investigation completed by: Aileen *C***, Customer Care Manager, Washington Gas Energy Services, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Complaint ID ***
Dear *** ***,
The response from WGES is incredible
In my 11/call to WGES, they said that the letter I had received from WGES was not in their records. In responding now, they asked me to provide their letter. What was this all about?
They spell out the answer in their reply to you: They want to keep me from switching by “provide them options to avoid cancel fees and remain a customer”. How much is this fee? “We will negotiate the cancel fee”
There is no cancellation fee in my contract with them! They are making it up
The concept of forcing me to stay with WGES instead of going to one of their competitors is against the spirit of the Maryland law, and may well be illegal. I will raise this with the attorney general of Maryland if WGES persists
Thank you for your kindness in taking up my case
*** ** ***
Regards,
*** ***

May 24,
*** ***
*** *** *** ***
*** ** ***
Dear *** ***,
Thank you
for taking the time to tell us about your experienceWashington Gas Energy
Services, Inc(WGES) is very concerned and disappointed that you have had this
experience. I want to apologize to you
for the sales team and let you know that we will take immediate action to
remove this person from the field
The
door-to-door (D2D) sales teams are contractors working at WGES direction and we
do supervise them closely. After each sale,
we conduct direct phone surveys checking on the quality of the service and the customers’
experience. We forward a complete review
of the offer and a copy of the contract to each customer within days of the
sale. Customers then have a rescission
period to review the sale and confirm that they do want to continue.
Even with
all of these safeguards, we experienced a problem with the encounter you had
this week. We offer you our apology and
our pledge that we will look into the situation and do our best to ensure it
does not happen again.
I see that
you provided me your email and phone number.
I will email you to apologize and to open a line of communications for
our sales manager as he works through these issues. Thank you again for letting us know about
this experienceIf you have questions please call me at ###-###-#### or ***.
Thank you
for understanding, and please allow us the opportunity to regain your trust
Sincerely,
*** ** ***
Manager, Customer Care, Washington Gas
Energy Services, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I did contact them as soon as I received an almost $bill and the women was rude and said that was the price and there was nothing I could do about it so I called *** and changed my supplier If she had told me that someone would even look into it I would have let them, but she said that there was nothing I could do about it Do you rally think I would not have tried to get a solution from the company And as far as letting people know no one called or e-mailed me and I did not hear anything on the news either
Regards,
*** ***

From: C***, Aileen Date: Mon, Jan 4, at 9:AMSubject: *** ** ***; Account Number *** Revdex.com case number ***To: "***@myRevdex.com.org" Good morning *** ***, I hope you had a
wonderful holiday and happy new year Attached you will find all the documents from *** ***’ account He enrolled in and has renewed at the same time each year His contract was cancelled at the end of to avoid the auto renewal option in 2016. He is welcome to cancel sooner but that would carry a cancel fee As you know we are willing to negotiate the fee He can call us any time to review his options We look forward to exploring his options with him Thank you for your help Aileen C***, Customer Care Manager, WGL Energy

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
My husband is the original person that left our electricity supplier (***) for another supplier. I was never given permission by him to change suppliers. When I recieved this call, I was under the impression that it was the same supplier he had switched to. Since I am not the one who pays the bills in our household, I should NEVER have even been talked to about switching. Many companies change names (ex mortgage companies, banks, etc) and my husband was under the impression that when we recieved a bill, and it was a different name, it was because the name had changed. I am upset because I was never told that this was a new contract or a new company. I DO NOT do the bills and feel like it was very underhanded. My husband should have been the one to contact if a new company wanted to offer services or it should have been clearly stated that this was a totally DIFFERENT company and that we were leaving the original. So now I am stuck with a cancellation fee. If I don't pay this it will adversely affect my credit. I do not handle the bills in the household because of stress like this. I do not trust companies that contact me and I will NEVER allow another one of these underhanded agencies on my property or to contact me by phone again.
Regards,
*** ***

I would not recommend this company to any one You use there services thinking you are dealing with a fair company, but there practices are terrible A one year contract should mean just that, but with this company it means forever unless you catch the two month window at the end of your contract to tell them not to renew you I don't know about you, but life is two busy to end contracts that you think are only a year

May
27,
Washington Gas Energy Services, Inc(WGES) Summary of
Investigation the Washington Revdex.com: ***
Revdex.com Representative: David Dennis,
Consumer Specialist, DC Revdex.com
Customer Name: *** ***
Address: *** *** *** *** *** ***
Investigation Summary: Changes to the variable rate due to the
weather
WGES Account Number: *** * ** ***
Summary Details:
Thank you for taking
the time to share with us your concerns about the sales agent’ conducts. WGES is concerned with any sales issue that
affects our customers. Each week WGES
conducts surveys with new customers reviewing the sales process and checking
for any irregularities. We also provide
the contact information for the WGES customer care center in the brochure that
you noted with your confirmation number.
We also provided that information in the letter sent to you a few days
after enrollmentWhile these supports are not a requirement, they remain an essential
part of our process and help ensure the quality of the sales program. They also provide the customer a direct
method to report any issue. The local
utility also noted your enrollment and solicited feedback. These materials help ensure that the customer
has an opportunity to receive help with any reported concern promptly.
The independent
verification agent worked closely with you recording your request to enroll and
following up with a second call to verify that you continued to want the
services. She did confirm in both calls
that you could contact WGES and cancel at anytime
During
the winter when weather conditions affected the variable price customers
WGES notified each customer providing them information about fixed price
options. In addition, WGES adjusted the
price increases for our variable rate customers moderating the impact over the
highest period and providing the customer additional time to review their
options
While
we are sorry to lose your business, we are pleased that our notification
provided you the opportunity to review your electric bill and make an informed
decision about your future electric serviceThank you again for taking the
time to let us know about your experience.
Documents: contract copies available upon request
Actions by WGES: None
Investigation completed by: *** ** ***, Customer Care Manager,
Washington Gas Energy Services, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I fulfilled all of my obligations under the first contract, which is the only contract that I agreed to. I never received any terms of any 2nd contract and there is no evidence that it was even sent, much less received. It is assumed that WGES chose not to renew my first contract, which is permissible under the terms of the first contract, as both parties have acknowledged.
In addition, WGES has been cornered into lies regarding several things including, but not limited to, my numerous attempts to make contact with WGES regarding this issue, engaging me with competitive offers to keep my business, recorded phone calls in which I declined such offers, billing me and receiving payment for several cycles prior to my cancellation, and paying for a "more expense" (their words, not mine) option for sending contracts (which I showed to be free with first-class postage)
I still haven't seen anything that showed I was bound to the second contract when my first one expired
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
My husband switched back to the original company, and we are under contract with them. If we leave to go back to Washington Gas to finish out the 'contract', they will charge us a fee. This was absolutely the most underhanded business dealing. I asked my husband if he was told that there would be a cancellation fee when he left this company to go back to the ORIGINAL company (Respond Power) and he said there was not. We were not informed that we only had a few months until our year was up, in which case we would have waited until that time. I am still baffled that it is okay for a company like Washington Gas to contact ME as the spouse to change anything regarding utilities when they are NOT in my name.
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]WGES response is in black fonts My response is in blue fonts
Complaint: ***
I am rejecting this response because:
WGES: Thank you for your follow up question
All of our customers are important to us and we work to resolve every
situation. To ensure that we have reviewed each aspect of your
concerns about an overpayment we investigated your electricity service account.
***: Apparently you are unable to resolve this one
to my satisfaction so I don't believe as a customer that I am important to
you. Hopefully the public is now fully aware
of your fraudulent practices
WGES: As a marketer customer in the state of
Maryland your service is provided as a purchase of receivables program also
called POR. Under this program *** processes each bill and pays
your marketer for the service provided. They in turn collect from
you and resolve any billing issue
***: My invoice states that WGES is my electricity
SUPPLIER. My complaint is that
unbeknownst to me, gangsta WGES the SUPPLIER stole my account without my
knowledge and hiked up their charges supplying my electricity under ***. In other words, WGES supplied my electricity,
and *** took my payment of the invoice (because I did not pay WGES directly)
and gave WGES what WGES charged/stole from me GANGSTA style. (It’s like I was in a gansta or horror movie
only this was the real deal! This
nightmare is real.)
WGES: ***
pays only the total charges. *** will not forward more than the
actual bill. I can confirm that WGES never collected more than your
monthly commodity costThese charges were never overpaid by *** and since
you did not pay WGES directly there can be no overpayment.
***: WGES needs therapy. My "monthly commodity cost"
provided to me by WGES is what I have issues with. WGES overcharged me $per KHW and
*** charged me $0.079. Isnt
that "overcharging" me? Didn’t
WGES stated, “WGES provided the same
service with the same price and
term as her *** contract”? Keep
*** out of this. This is about WGES'
charges NOT ***
WGES: I
provided the *** history and as I confirmed the total charges and total
payments on your *** account for the service term with WGES equaled to
$144.57. This averaged a little over $a month. As you
reported your monthly expectation for your electricity service was $or less
a month
***: WGES not need to bulk up the charges in total
as a tatic to hide monthly charges they billed to my accountI provided WGES a
report breakdown on the following:
1.
***’s charges
2. ***’s (***) charges
3.
WGES’ charges
They are
all three separate charges.
WGES need to stop LYING and insulting my intelligence. WGES need to take responsibility for STEALING
MY MONEY. The report is noted below:
Month/Year Bill Due Date
Balance from last bill $
Payments on Charges from
previous month
$
Balance forward (to include
charges) $
Current Electric Charge
***
$
Current *** Supply Charge
$
Total Bill $
Watts Used
$PAID Y/N
Feb 19,
Y
No date entered
-
-
-
No money owed
No date entered
-
-
-
-
No money owed
May 15,
-
-
Y
Jun 19,
-
-
Y
Jul 17,
-
N
Aug 19,
N
Sep 16,
N
Oct 17,
-
N
Nov 18,
N
Dec 16,
Y
Month/Year Bill Due Date
Balance from last bill $
Payments on Charges from
previous month $
Balance forward (to include
charges) $
Current Electric Charge
*** $
Current WGES Supply Charge
$
Total Bill $
Watts Used
$PAID Y/N
No date entered
-
-
No money owed
No date entered
-
-
-
-
No money owed
No date entered
-
-
-
-
No money owed
No date entered
-
-
-
-
No money owed
May 19,
-
-
Y
Jun 16,
-
-
N
Terminated services on July
28th, @ AM
Jul 21,
N
Aug 18,
N
Aug 25,
N
***: More fraudulent activity provided by WGES as
shown in second report. WGES stated, “WGES provided the same service
with the same price and term as her ***
contract.”. This lie is
blatantly that is now exposed to the general public. My corrected inputs are highlighted in blue
(and red) fonts, for your information:
Bill
history WGES (not
***) Maryland *** ***
Description
Detail
Total
Payment
Balance
Date:
12/24/usage from 11/19/to 12/20/
Total
Use: 111kwh at $per
kwh
$
$
$
***
charge: 111kwh at $per kwh
$
$
Date:
1/22/payment
$(deducted from $overpayment)
$
Date:
1/27/usage from 12/20/to 1/23/
Total
Use: 147kwh at $per kwh
$
$
$
***
WOULD HAVE charged me: 147kwh at $per kwh
$
Date:
2/24/usage from 1/23/to 2/20/
Total
Use: 118kwh at $per kwh
$
$
$
***
WOULD HAVE charged me: 118kwh at $per kwh
$
Date:
2/25/payment
$(deducted from $overpayment)
$
Date:
3/24/payment
$
(deducted from $
payment)
$
Date:
3/26/usage from 2/20/to 3/24/
Total
Use: 163kwh at $per kwh
$
$
$
***
WOULD HAVE charged me: 163kwh at $per kwh
$
Date:
4/22/payment
$14.00(deducted from $overpayment)
$
Date:
4/24/usage from 3/24/to 4/22/
Total
Use: 138kwh at
$per kwh
$
$
$
***
charged me: 138kwh at $per kwh
$
$
Date:
5/23/usage from 4/22/to 5/21/
Total
Use: 184kwh at $per kwh
$
$
$
***
WOULD HAVE charged me: 184kwh at $per kwh
$
$
Date:
5/27/11:payment
$
$
Date:
6/23/payment
$
$
Date:
6/24/3:usage from 5/21/to 6/20/
Total
Use: 331kwh at $per kwh
$
$
$
***
WOULD HAVE charged me: 331kwh at $per kwh
$
$
Date:
7/22/2014 payment
$
$
Date:
7/24/usage from 6/20/to 7/22/
Total
Use: 410kwh at $per kwh
$
$
$
***
WOULD HAVE charged me: 410kwh at $per kwh
$
$
Date:
7/31/usage from 7/22/to 7/28/
Total
Use: 81kwh at $per kwh
$
$
$
***
WOULD HAVE charged me: 81kwh at $per kwh
$
$
Date:
8/25/payment*** Terminated account on July, so I should not be
charged for August,
$
$
Date:
9/2/payment. ***
Terminated account on July, so I should not be charged wattage
consumption after July,
$
$
Total Charges WGES Stealing my money --------------->
$
Total
Payments WGES Stealing
my money -------------->
$
WGES: I hope this information has been
helpful. I am sorry that we cannot help you with your question,
please be sure to work with *** and *** to see if they are able to
resolve your issues
***: And my final findings show that even when the
same exact watts were consumed, WGES hiked their charges to me and stole money
from me. See the report provided below:
Under *** (***): On my Feb 19th
invoice, watts were consumed and I was charged $
Under WGES: On 19th May, invoice,
watts were consumed and I was charged $
Under *** (***): On my September,
invoice, watts were consumed and I was charged $
Under WGES: On 16th June, invoice,
watts were consumed and I was charged $
Under *** (***): On my Nov 18th
invoice, watts were consumed and I was charged $
Under WGES: On the January, invoice,
watts were consumed and I was charged $
Under *** (***): On my Aug 19th,
invoice, watts were consumed and I was charged $
Under WGES: On July, invoice, LESS were
used - watts were consumed and I was charged MORE -
$
***: Again, I do not need to contact *** nor
*** because my issue is not with them, so it is very annoying when WGES wants to waste my time and send me on a goosechase I dont need go to.
WGES needs to stop pointing blame on others and accept responsibility
for their very own fraud and theft. My only hope is
that this never happens to another customer.
To the
public; Please switch your electric supplier if you have WGES, or else they
will lie and justify why they insist on stealing from you. Buyer please beware!!
WGES
needs to address the issues I presented to them as a paying customer as to why
WGES were not in compliance with what they claim is in their contract: “WGES provided the same service with the same
price and term as her
*** contract” when clearly, and based on the evidence
provided by me, they did not
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
A salesman came to our door telling us straight up that it was a fixed rate, we even questioned to assure that it was in fact a fixed rate as we do not take anything that is variableSalesman said phone call was to just verify the promotion
Being offered to us & to answer yes to all questionsWhile on the phone he still speaks to you causing a distraction so that you are not paying attention to what the person on the phone is really sayingThis is called a bait & switch tacticThe weather conditions are not what has us questioning it is the fact that we received a phone call from WGES asking us if we want to lock in at a fixed rate that got our attention as we were under the impression we already were! We received a letter verying the switch to WGES dated May 13th, unfortunately ** *** was hospitalized May 10th for having to have emergency life saving surgery therefore, we were in a bit of disaray & filed the paperwork under the impression we were receiving the offer ** *** *** offered us at our home priorI am very concerned as to how many other people they have scammed with this 'alleged offer'
Regards,
*** & *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
A good majority of this account is correct** *** failed to include that the salesman cued me as to what to say for the questions askedI still have the paper with his handwritingThe truth is the salesman was still there when I got the call back… again, I was cued what to say** *** also forgot to mention that I was told by the salesman; even if the rate changed it would not go higher than ***… Well it did!
I didn’t contact the Revdex.com to dispute how and when the switch over from *** to Washington Gas took place or the fact that I was informed of the adjustable rateI made contact to dispute the outrageous increase in price during what was dubbed the “polar vortex” and the strong arm tactic to get me to sign a contract through May of 2015.
If my business was so important to WGES as ** *** suggests, the offer to right the wrong would have been unconditionalIn order to get a lower fixed rate retroactive hinged on my signing a contractI didn’t like this tactic and yes I did take the licking and switch back to ***Then adding insult to injury I had to pay the higher rate until the switch was made.
The bottom line is I trusted WGES and in my humble opinion they cheated meWhat they don’t realize is *** is a town of about 25,people, and believe it or not everyone knows everyone in this townI’ll do my part to let the good people of ***, PA know how WGES does businessAfter all, there’s no better advertising than word of mouth.
Also my legislatures and the PA Office of the Attorney General will be receiving copies of this correspondence per their request for their ongoing investigation.
Regards,
*** ***

From: C***, Aileen Date: Fri, Jan 15, at 5:AMSubject: *** *** *** ***; Account Number *** Revdex.com complaint ***To: "***@myRevdex.com.org" Good morning *** ***, I hope you are well. Please remove complaint
*** from *** * *** at *** *** *** *** The complaint identifies the issues as high charges and a deposit fee These are both utility issues and not managed by WGL Energy. I did ask our supply team to notify the utility that this issue is a utility issues and that we are requesting that the complaint forward to the utility. Thank you for your help in this matter, please let me know if you have any questions

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Description: Energy Service Companies, Energy Management & Conservation Consultant, Natural Gas Companies

Address: 13865 Sunrise Valley Dr  Ste 200, Herndon, Virginia, United States, 20171

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