White Label Juice

I ordered $99.98 worth of juice for them a month ago, and still have not received it. I got a shipping notification on the 7th of Dec, and here it is the 4th of January, and still no juice. I have emailed 2 both their help email address, as well as the personal email for them 2 times each, and I have called them twice but got only voicemail. I left a message both times, yet nobody has answered any of my emails, nor has anyone returned my call. The tracking number they gave me shows pre-shipment, awaiting item. My local PO says they never recieved the item. Nobody at White Label answers emails or voicemails. Apparently, I am now out $100. It's a shame, because I used to love this company. Their juice was top notch, and quite affordable, but it appears customer service is no longer a priority from them, and I question if they are even still shipping orders at all. I'm obviously not happy I have apparently just wasted $100, but saddened by the decline of this once outstanding company.
Tim Gannon

Dear Revdex.com, My name is [redacted] and I am one of the owners of White Label Juice CompanyI received a notification in the mail today, Monday November 23rd stating that our customer [redacted] Durbin had received his package from us but the side of the package was wide open and the product that he ordered from us was goneHe also stated that he tried to contact us but I have been through our customer service emails and my personal business email account and haven't received anything from himHe did write that he called in and our voicemail was full and if it was the weekend that could be the case as we don't have customer service here from Friday evening to Monday morningsI would be happy to resolve the issue as we want [redacted] to continue to be a customer from usI would first like to say that we would never send out a package with the side wide open as they are all sealed from the topIt seems to me that while it was in the possession of USPS it was torn open and the contents were taken out or it was accidentally ripped open and the contents fell outEither way it should not have been delivered but we were never informed by them that it was openIf [redacted] will file a complaint with USPS and contact me with that complaint number then I happily send him out a new package of what he orderedPlease let me know if there is anything else that I need to do as far as the Revdex.com is concerned [redacted]

Dear Revdex.com,
My name...

is [redacted] and I am one of the owners of White Label Juice Company. I received a notification in the mail today, Monday November 23rd stating that our customer [redacted] Durbin had received his package from us but the side of the package was wide open and the product that he ordered from us was gone. He also stated that he tried to contact us but I have been through our customer service emails and my personal business email account and haven't received anything from him. He did write that he called in and our voicemail was full and if it was the weekend that could be the case as we don't have customer service here from Friday evening to Monday mornings. I would be happy to resolve the issue as we want [redacted] to continue to be a customer from us. I would first like to say that we would never send out a package with the side wide open as they are all sealed from the top. It seems to me that while it was in the possession of USPS it was torn open and the contents were taken out or it was accidentally ripped open and the contents fell out. Either way it should not have been delivered but we were never informed by them that it was open. If [redacted] will file a complaint with USPS and contact me with that complaint number then I happily send him out a new package of what he ordered. Please let me know if there is anything else that I need to do as far as the Revdex.com is concerned.
[redacted]

Dear Revdex.com,My name is [redacted] and I am one of the owners of White Label Juice Company. I received a notification in the mail today, Monday November 23rd stating that our customer [redacted] Durbin had received his package from us but the side of the package was wide open and the product that he ordered...

from us was gone. He also stated that he tried to contact us but I have been through our customer service emails and my personal business email account and haven't received anything from him. He did write that he called in and our voicemail was full and if it was the weekend that could be the case as we don't have customer service here from Friday evening to Monday mornings. I would be happy to resolve the issue as we want [redacted] to continue to be a customer from us. I would first like to say that we would never send out a package with the side wide open as they are all sealed from the top. It seems to me that while it was in the possession of USPS it was torn open and the contents were taken out or it was accidentally ripped open and the contents fell out. Either way it should not have been delivered but we were never informed by them that it was open. If [redacted] will file a complaint with USPS and contact me with that complaint number then I happily send him out a new package of what he ordered. Please let me know if there is anything else that I need to do as far as the Revdex.com is concerned.[redacted]

Review: Last week I ordered a custard flavor sample pack (3mg nicotine) and when the package arrived yesterday, the side of the package was wide open and my product was not in the package. When I called the "Contact Us" phone number, it said their voicemail was full so I couldn't even contact them to let them know they screwed up my order but they were kind enough to leave a thank you for your purchase card in the package... I am very disgruntled as I paid this company and they didn't even send me the product and are unavailable for contact.Desired Settlement: The outcome that is REQUIRED to happen is White Label Juice is to send me another package actually containing what I paid for ( custard flavor sample pack 3mg's nicotine) in the first place WITH priority OVERNIGHT mail. This is more than fair considering they sent me an empty package the first time and aren't competent enough as company owners/empolyees to ensure their voicemail isn't full. Sending a customer an empty package after money had already been removed from my account is unacceptable and borderline theft.

Business

Response:

Dear Revdex.com,