White Motors

White Motors Inc. represented to me that a vehicle I purchased was inspected and in good working order but deliberately hid malfunctioning parts. I recently purchased a used 2010 Land Rover LR2 from White Motors Inc of Roanoke Rapids NC. I was assured the vehicle was in great operational condition and had never been wrecked. This information was important, but even more so because I was driving from Atlanta, GA to buy the car. Once arriving at the dealership from Atlanta the car looked clean and drove well on a short test drive. I was told the car had not only been through the dealership's inspection process but it had been sent to the local Land Rover shop for their pre-sale inspection as well.3 days after getting the car back to Atlanta it over heated and left me and my family stranded. On the day we purchased the car and for a week or so prior to overheating it was very cold. On the day it over heated it was 71°, driving in stop and go traffic for first time, and ran A/C for first time. Car was taken to a local repair shop and manager verified the Fan Module had been unplugged which caused the vehicle to overheat.The repair shop manager stated that it had been (deliberately) unplugged because the fan would not shut off even once the vehicle was turned off, thus running the battery down. I can't prove who disconnected the Fan Module but after two independent shops and our local Land Rover dealership inspected the vehicle, they all agree that it should have been noticed had the car been inspected properly as I was lead to believe. Cost of fan module repairs was $1,225.72During my inspection at local shop and local Land Rover dealership they all informed that the vehicle had indeed been wrecked (again, told that any dealership should have noticed). The inspection further revealed the need to replace rear brakes, replace right rear bearings, replace rear differential, and was told the vacuum pump was leaking and tires should be replaced. (I am not a car guy, but once again confirmed through local shop and dealership that these issues should have been caught by any credible dealer selling this vehicle). To date I have had to spend a total of $3,331.00 (including the $1225.72 above) just to get this vehicle in safe operating order. I have contacted the operations manager and owner of White Motors Inc many times and have given them a full detailed letter of events, invoices, and inspection reports from local Land Rover dealership. I have accepted my role in this transaction (taking their word vehicle had been looked over and not having someone else look at it) but, feel that they have to take some responsibility also. I have repeatedly asked for them to just pay for the Fan Module portion of the repairs ($1,225.72) and I am responsible for the remaining ($2,105.28) to no avail. Given the fact that two independent shops and Land Rover Dealership all have stated that I was more than misled on this vehicle, I do not think what I am asking for is unreasonable. Thus the reason I am filing this complaint with the Revdex.com.Desired SettlementI'm looking for a refund of a percentage of repairs that were required to the vehicle. As stated above, I have spent $3331.00 to get the vehicle in safe working order and request a refund of $1225.72 that covered the repairs needed because of a deliberate cover up of a part in need of replacement (fan module).Business Response I would like to address Mr. [redacted]'s complaints one issue at a time. Mr. [redacted]'s claim that we "deliberately" hid malfunctioning parts is certainly a stretch on behalf of this customer. The vehicle in question is a 2010 Land Rover LR2 with over 90,000 miles on it. Prior to sale the vehicle was sent to Land Rover of Cary by [redacted] Motors to have a warning light addressed ( weak battery -voltage Low-replaced battery) a spare ignition key cut and a recall performed. The vehicle was then driven over 80 miles from the Land Rover Dealership to our store in Roanoke Rapids, NC. This was prior to the customer visiting our dealership. The customer test drove the vehicle and then after purchase drove the Land Rover to Atlanta Georgia. The drive is over 7 hours long and the vehicle performed flawlessly during the drive and for an additional three days according to Mr. [redacted]'s statement. If the fan module was defective it certainly would have created an overheating problem long before the time period Mr. [redacted] mentions. As to deliberately unplugging the module.....well it would have set a code and the vehicle still would have overheated prior to leaving the dealership. The claim that the vehicle was damaged is questionable as we run all our used vehicles through Auto Check and the report shows no damage or accident reported. As to all the other items that Mr. [redacted] mentions I cannot speak to as the vehicle checked out fine at our dealership. With most all vehicles of this age and mileage we sell these vehicles with a NO WARRANTY .....dealer assumes no responsibility for any repairs. This buyers guide document was also signed and acknowledged by the purchaser prior to buying the vehicle. Mr. [redacted] was offered an opportunity to purchase an extended warranty as the vehicle had high mileage and was susceptible to encountering problems at this age. The extended service contract was declined by Mr. [redacted]. Contrary to what Mr. [redacted] states....no one misled him on his purchase. He wanted to purchase this vehicle and rolled the dice so to speak on a high mileage older Land Rover by not protecting himself with an extended service contract . We have been in business for over 77years in Roanoke Rapids, NC and have a stellar reputation in the community. Our current A+ Revdex.com rating is evidence of that. We attempt to work out reasonable solutions to problems or issues that arise where we have a degree of culpability. In this case we do not feel our involvement is merited. The story as told is questionable and the facts just don't add up. Our position is firm in this matter. We will not be entertaining any request of refund or assistance. Consumer Response The response from White Motors is not unexpected, but is certainly disappointing and does not adequately address our concerns. In fact, to call our claims into question and insinuate that we are making false statements as to the facts in this case is insulting.With regard to the unplugged fan module, we will restate that multiple State Farm certified repair shops and the Gwinnett Land Rover dealership provided their expert opinions as to this being a deliberate act. White Motor's statement that "If the fan module was defective it certainly would have created an overheating problem long before the time period Mr. [redacted] mentions" point to one of two things. Either they didn't read our first complaint very well since the experts above stated that the fan would not have been triggered to come on since during our 7 hour drive to Atlanta and the 3 days succeeding because the temperatures were consistently below 45 degrees; or the associates there are incompetent and don't understand how a vehicle's cooling fans/system work. This is not OUR opinion, again we are trusting and restating the opinions of several qualified technicians and Land Rover dealership personnel.As to the White Motors statement that our claim of vehicle damage is questionable, their claim that they ran the vehicle through Auto Check and the report showed no damage or accidents is yet another question mark in our mind as to the dealership's competency. As they did, we also ran the vehicle's VIN number through CARFAX and found no report of damage; HOWEVER, anyone knows that only accidents or damage that are claimed through insurance will show up on such reports. The damage was verified and quickly noticed by a State Farm adjuster and the technicians/shops mentioned above. If White Motors associates know what they are doing, they would presumably have been able to identify the same thing. While White Motors questions our statements, we highly question their claim in the response provided that they "attempt to work out reasonable solutions to problems". We feel our request to pay $1225.72 for the fan module repairs out of our total repair bill of $3331.00 on this vehicle is quite reasonable. To their point, we have not expected payment of items like brakes or rear differentials that could in fact be expected to need repair on a 5 year old vehicle. But for an unplugged fan module that is faulty, an extended warranty would have done us no good. We contacted the sales manager who sold us the vehicle more than a dozen times over the months between the purchase and the date of our initial complaint with Revdex.com, and were told on each occasion that the dealership's owner would contact us - - but this never happened. We have been nothing but professional with our dealings and conversations over these months, but apparently that has gotten us nowhere. Thus we felt we had no further recourse than to file this complaint.White Motors questions the facts stated in our complaint. We would be more than willing to provide any supporting documentation requested (such as receipts, phone records and letters from the individuals who performed the repairs and inspections of the vehicle) to corroborate our story. Final Business Response We have made our position clear in this matter. Many statements made in the customer's rebuttal taking what we stated out of context to suit their needs is not only misleading but disingenuous at best. The vehicle was sold to Mr. [redacted] as is. He was offered an extended warranty/service contract and he declined to purchase the contract.Mr. [redacted] was fully aware of the risks of buying an older high mileage Land Rover. Again no one at [redacted] Motors "deliberately unplugged the fan module". We have carefully read Mr. [redacted]'s rebuttal and our position has not changed.

I drove two hours to test drive and purchase a 2011 Jeep Wrangler Unlimited Sport RHD from White Chrysler Jeep Dodge on February 8th to be used as a mail delivery vehicle. I paid over $25,000 for this car. Upon arriving home I noticed a loud knocking sound under the hood. The following day, after a rain storm, I realized the roof leaked. There is a puddle on the front passenger and driver side car mats and rug anytime it rains. On February 16th the check engine light came on with P0731 code and my Jeep went into limp in mode. I drove to a mechanic and he cleared the codes. On February 29th, the check engine light came on and my Jeep went into Limp in mode for the second time. I took the Jeep to a Jeep dealership on March 2 where they informed me that my Jeep needed a transmission overhaul. I did not get my Jeep back again until March 19th. After receiving my Jeep back I contacted my salesman at White to tell him what had happened to me. He never replied. I then used the contact us link and requested the GM's contact information. I was provided with that and I sent my email to that address as well. I was told the GM was out of the office until 3/28 and he would contact me. He never did. I sent my email to [redacted], the internet sales manager, he stated on 3/28 that they were reviewing my transaction and would be in touch shortly. As of today, 4/4, no one has contacted me with an action plan, an apology, a resolution or even one shred of compassion [redacted] what I've been through. The emotional stress, the loss of wages, the financial worry. I've had my Jeep looked at again by a mechanic and he says the knocking is deep in the engine and needs to be addressed. The roof still leaks. This Jeep was originally purchased from White and all of it's maintenance was done at White for 4 years. There is no way they were not aware of the leaking roof, bad transmission, and faulty engine. They have treated me unfairly, and continue to ignore me and the mental anguish they've caused by selling me this lemon.Product_Or_Service: 2011 Jeep Wrangler Unlimited Sport RHDDesired SettlementI want the leaky roof repaired and I want the knocking engine repaired. I want it fixed at the dealership of my choice since White is two hours from me and I don't trust them one iota. I want White to supply a rental car while my car is being repaired if it's longer than a few hours. I want an apology and I want White to admit they knew this car was not mechanically sound when they sold it to me.Business Response Contact Name and Title: [redacted] G.M.Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@whitemotorsinc.com**: [redacted]Case# XXXXXXXXAfter reviewing the records we have from the transaction with [redacted], we have reached out to address her concerns. We delivered a loaner vehicle to her home, picked up her Jeep and brought it to our dealership to diagnose the true problems with her vehicle. At this time we are looking into the complaint of engine knocking noise, with her permission, we will proceed with diagnosing this issue. We have stayed in contact with her on a daily basis to make sure she is aware of what is going on with her vehicle. At this point the engine and previous transmission issues are all covered by the manufacturer warranty.Addressing the issue of the leak, we contacted the previous owner to enlighten us of any damage or previous leaks that he may have been aware of. He stated they had never had any issues with the vehicle leaking. After a bit of conversation and inspection of the Jeep, I discovered the previous owner was also a USPS carrier. I was able to tell this by the presence of a cord inside the vehicle that was used to plug up a warning light placed on top of the vehicle. Over time, this has caused the weather stripping to mold to that shape. Removing the light cord has created a funnel of sorts. So to show a measure of good faith we are going to replace the weather stripping with an OEM weather strip at no cost to Mrs. [redacted].Hopefully, all this will reassure Mrs. [redacted] of our good intentions to satisfy her before and after the sale. I am also attaching supporting documents with this letter such as; Auto check, phone conversations that have taken place, original used car inspection when taken in on trade and other supporting documents.My only regret is that I was not involved in this issue from the onset. White Motors has been in Roanoke Rapids since 1938 and we pride ourselves on being a customer orientated dealership who always puts the customer first.I will be sending an additional email with attachments. Consumer Response While this response from White Motors seems compassionate and courteous, in fact, it is not entirely truthful. I contacted White Motors via email on 3/25 to make them aware of the situation. I specifically requested and was given what I was told was the GM's email address on 3/25. I was told he was out of the office until 3/28, but he would be informed of my situation on 3/28 and would be in touch with me by lunchtime on 3/28. He wasn't. On 3/28 the Internet Sales Manager informed me that the GM was looking into my transaction and would be in touch shortly. He wasn't.(I will submit email documentation to support this claim) On 4/5 after hearing NOTHING from the GM or Whites in general I submitted my Revdex.com complaint. The following day, on 4/6 someone finally called me...it was still not the GM and to this date 4/26 he has STILL not contacted me with questions, compassion, an action plan, or an apology. For him to say he wishes he was involved from the onset is absurd because I tried to give him that courtesy and he was clearly not interested in helping me.The gentleman that has been communicating with me on a fairly daily basis (since my Revdex.com complaint was filed) regarding my Jeep, has been compassionate and kind. While it is true that my car is currently being repaired by Whites which was not my first choice, but I allowed them to do, so they could clearly see what a mess they sold me the vehicle is under factory warranty, so Whites is not incurring any financial costs for that. It turns out I was just lucky in a bad situation to have THREE MONTHS left on the factory warranty. I do firmly believe had the warranty been expired, Whites would have done nothing for me and I would have had thousands and thousands of dollars in repair bills. I have been supplied with a rental vehicle, which incidentally had to be picked up and replaced with a second car from Whites because there was something wrong with the first one they brought me; a car that was also for sale on their lot. As for the discovery as to the cause of the leaky roof. I specifically asked when I purchased this vehicle if it was used as a postal vehicle and I was told by my salesman that it was not. I was told that it was owned by a left handed woman, so here again, is another instance where I was lied to. This vehicle was maintained it's entire life by Whites and sold the FIRST time to it's original owner by the same salesman who sold it to me, so he well knew it's history and what it was used for. Whites has yet to address the loss of income I've incurred because of this unscrupulous sale. 32 days THUS FAR without my Jeep while both the transmission and engine have had to be removed and rebuilt. That's 32 days that I have been unable to work because Whites sold me a lemon. There needs to be some accountability and compensation on Whites part for my devastating loss of income. Final Business Response Ms [redacted] Jeep was returned to her home on May 6,2016We believe that all repairs were to her liking as we have not heard from her. I asked my service manager [redacted] to follow-up with her as to insure she is satisfied. More Info Received From The ConsumerI spoke with Mr. [redacted] today concerning the latest mechanical failure with my Jeep. As of today, June 14th 2016, my Jeep needs almost $1500. of additional repair work. Mr. [redacted] has stated that White Motors vows to help me with this third major repair since I purchased this Jeep in February.

My complaint deals with the multiple repair issues since I have had my car repaired by this business. When my son first bought the car we took it to White Motors for an oil change. After we got the oil changed and brought the car home we noticed the car was all of sudden leaking oil. So I called the business to see what they would check to see why it was suddenly leaking oil when I had to issues with the car dealing with the oil. The told me. They told me the oil pan was striped by the mechanic. Instead of replacing the oil pan they said they would rethread it and put a bigger bolt in it to see if it would work. So they done that and I had no further issues and I continued to take my car there for oil changes.Afterwards the replaced my water pump, a belt and completed a tune up with no issues. A few months later my son took the car to the business for new brakes, rotate rotars, put two new tires on, and rotate and balance the tires. Well a few months later we noticed the bumper was almost completely off and the only thing we could do to make it stay on was use tie straps. After a closer look we noticed to the tires were rubbing the tire walls and had rubbed whole in the front tire walls leading to the bumper coming off. We had no issues with it until getting the repairs done with the brakes and etc. at the business. I called the business and told they told me to bring it up there for them to look at it. Me and my son took it up there and at first tried to blame it on us but then decided to take it to the back to look at it. After looking t it they said they would replace them. A couple weeks later my son took it back up there to be repaired. We had no further issues with it afterwards. Recently we took the car to get an oil changed and once again it was leaking oil. I called the business they said to bring it there for us too look at. So my son took it to the business. They said the oil pan needed to be replaced but tried to say it was not their fault, when it was. They said they would pay half it we paid half. My son came to my job and told me what they said. I called the business and voiced my opinion and after listening to me and having a nasty attitude towards me they said they would replace it. So a week on July 21, 201 my son took the car back to the business to replace the oil pan. After they fixed the my son drove it home and on the way home it started smoking. When he pulled in the drive he lifted the hood to see why and didn't see anything other than the hose to the air filter was disconnected for an unknown reason. So I called the business back and spoke to the service departments manager. He told he it is probably oil that was dripped on the exhaust pipe burning off. Which would have been a lot of oil to create a huge smoke cloud. He told me to bring back and he would look at it. They then decide to me and my son they cleaned the motor without our consent and noticed there was an existing problem. The existing problem was the oil gasket was leaking. That was a complete lie because if it was an existing problem during the first oil change they would have noticed it and I could have gotten it repaired. Additionally the car would have been smoking if the oil gasket was leaking oil since it is located about the exhaust pipe. I had no issues like that until today after the oil pain was replaced. They told they were not going to fix and were not responsible when I feel they are responsible. Afterwards I tried to contact the Owner White multiple times with no returned phone call. Desired SettlementI want my oil gasket replaced along with any other issues that may have been caused due to the today's issues. If not repaired I want a replacement car considering they could have caused other unknown issues. Business Response Here at White Motors Inc. we strive to take care of our community and customers. [redacted]'s son brought his [redacted], [redacted]-with 116,214 miles, is complaining about the leaking of the valve cover gasket. So as a goodwill gesture we offered to repair valve gasket and power steering hose which was also leaking as to go above and beyond customer service. At first they agreed but called us back within the hour and said that they did not wants us to repair the vehicle they would come and get it. Though I was confused, I returned there keys and vehicle back to them.Consumer Response Yes the business offered to bandage it as [redacted] said but informed us it wouldn't last. That we could come back and trade it in after my son received three pay checks. We didn't agree with anything and just said okay and left to further discuss if we wanted to go with the decision. We informed [redacted] we would call him back if we agreed to go ahead with their offer to bandage the car. Final Business Response We have already offered this to customer and the service was refused. (The consumer indicated he/she DID NOT accept the response from the business.)

Salesman [redacted] 15 credit inquiries within a week timeSalesman [redacted] Sometime in January I inquire to purchase a car. After [redacted] requested a copy of my credit report. He stated that the inhouse program, would probably be able to finance me for a car. A day later, he stated that I needed a co-signor. Informed him that I would wait until I paid my creditors off. I requested a copy of my credit report and found out that they had 15 different banks to inquire about a car loan. Now, my credit is worse of then it was before I went to them. Is there anything that you all can do, to rectify to unauthorized requests?Desired SettlementI would like each inquiry to be taken off my credit report.Business Response Mr. [redacted] came in to our dealership to buy a car. We paired him with finance sources that he qualified for under those sources guidelines for credit worthiness and capacity to repay. As he was on the low end borderline of credit score cutoff with alot of the finance institutions it did take a number of attempts to find a lending institution that would work with Mr. [redacted]. Our company policy is to let the lending companies make the decision on credit worthiness regarding the customer. We feel that our decision to let the banks decide on Mr. [redacted] financial abilities did not reduce his ability to secure financing elsewhere.

White's is the absolute WORST! Sales associate lied about incentives, such as option of trade in after a year of making payments on time, as well as lied about mileage on my warranty paperwork to make it run out quicker. Fast forward almost 3 years, engine went kaput in the truck, White's refuses to trade, I'm stuck in a high interest loan with a company that has been investigated for illegal overpricing of loans to minorities ([redacted], look it up) AND the service center has now refused to do any work on my vehicle. Customer service sucks, and business appears quite shifty to me now. I'm stuck paying $500 plus monthly for a vehicle I can't even operate, thanks a lot White's, sarcasm intended! This dealership takes advantage of the working class.

White's is the absolute WORST! Sales associate lied about incentives, such as option of trade in after a year of making payments on time, as well as lied about mileage on my warranty paperwork to make it run out quicker. Fast forward almost 3 years, engine went kaput in the truck, White's refuses to trade, I'm stuck in a high interest loan with a company that has been investigated for illegal overpricing of loans to minorities ([redacted], look it up) AND the service center has now refused to do any work on my vehicle. Customer service sucks, and business appears quite shifty to me now. I'm stuck paying $500 plus monthly for a vehicle I can't even operate, thanks a lot White's, sarcasm intended! This dealership takes advantage of the working class.","neg-1

On October 30, 2015 I purchased a part from Whites Motors that I didn't need and all I wanted was money back but was refused my money.I purchased a part from Whites motors and I asked if the part needed to be programmed and if I had a warranty. I was told yes I had a one year warranty and that the part did not need to be programmed. So I purchased the part. Well the part did not work properly so I called back and asked if the part needed to be programmed. I was then informed that yes it did and that it would be $90 to get it programmed. I then questioned the manager on why I was told no in the beginning and yes now, he informed me that everyone do no know about the parts who work in the parts department. So finally after the part was looked at again it was told that no I didn't need the part programmed. At that point I was tired of the run around and I just wanted to give the part back and get my money back. Was told no I could not. I have the original invoice as well as the part and box and they still refuse to give me my money and take the part back. This has been an emotion roller coaster with this company. All I want is my money back.Desired SettlementAll I want is my money back for the part. I feel that this business is not upholding their customer service values at all.Business Response The customer came to our parts department and bought a solenoid block for the mechanic who was working on her car. She had asked if the part needed to be programmed and was told it did not need to have that done. She was told that the part would have to relearn the parameters but does that automatically OR could be done by the mechanic working on it using his scanner. She stated that they did not have one and was informed that we could do that for her but our charge would be $90.00. Our shop foreman checked the car quickly and found that the check engine light was on and the car would not shift. The customer was advised that the part she purchased might not solve her problem. The customer left and had the part put on the car by her mechanic. The part did not fix her problem as her mechanic had misdiagnosed to problem. Our policy is that on electrical items there can be no return of the part. Our policy also is that if the part has been put on the car, there can be no return of that part. Our Service Manager called the customer offering to assist with the diagnosis at a reduced rate in lieu of the part return in an effort to help this person out. The customer stated that she just wanted her money back. We recommend that she get with her mechanic as he was responsible for the incorrect diagnosis and uneeded expenditure. We regret that we cannot assist this customer with her request. Consumer Response I went to the parts department asking about a specific part. I was informed by the person who sold me the part that what I was asking for was in this solenoid block. I did not initially ask for this part it was actually advised to me to get this part at the parts desk at Whites Motor. I came in asking for a transmission modular. I was not informed that this part could not be returned because had I known that I would have NEVER purchased it. I was never told that this part would not fix my car it was only after I had called and they put it on there machine and that is when it was told to me that the part I purchased did not work. This is bad business! This is the second time I have had problems with this business. The mechanic who placed the part on my vehicle is actually a mechanic who specializes in Chrysler vehicles. Final Business Response Our service Manager did contact this customer and explained our position. For the record and to reiterate, the customer had the part put on the car by her mechanic. The part did not fix her problem as her mechanic had misdiagnosed to problem. It clearly states on the customer's receipt that " No returns on electrical items or special ordered parts. No returns after 10 days." Our policy is that on electrical items there can be no return of the part. Our policy also is that if the part has been put on the car, there can be no return of that part. There is a reason for this. If the part was damaged or shorted internally we would have no way to determine this. Furthermore we are not in the business of selling used parts to our customers. Any warranty on that part would be void. Again, we regret that we cannot assist this customer with her request.This has been the worst business that I have dealt with. I am not satisfied with this company at all. All I wanted was my money back. It had only been 3 days from the time of purchase did I want to return the item. Bad business!