White Plains Auto Company

Dear Revdex.com,Thank you for contacting White Plains NissanAfter a thorough internal investigation we can tell you with conviction that the customer absolutely agreed to a transaction where she was responsible for the miles and the excess wear and tear on the lease returnPlease see attached buyers order signed and dated by [redacted] agreeing to same.Please do not hesitate to contact us with any additional questions[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I was unable to view the response made by the business in reference to complaint ID [redacted]. 
Sincerely,
[redacted]

Dear Ms. P[redacted],After investigation this matter, both checks were sent on November [redacted], 2015. We can say with certainty that the check sent to Toyota Motor Credit was presented and cashed in the amount of $6,595.57 on November [redacted](please see attached), 2015. Our records do not indicate that you...

have cashed your check as of now(attached please find a copy of the check sent to you). Please let me know if there is anything else we can do for you. We apologize for the inconvenience as this rarely happens in our organization. I will personally follow up with you to make sure you have received your check as well. If there is anything you need please feel free to contact me directly at ###-###-####.StanStan M[redacted]
| Vice President
General ManagerWhite Plains
Nissan | Always at Your ServicePhone ###-###-#### | Fax ###-###-####[redacted]Please let me know if you had  A Truly Exceptional Experience!­­­­­­­­­­­­­­­­­­­­­­-------------------------...⇄

Revdex.com:At this time, I have not been contacted by White Plains Auto Company LLC regarding complaint ID [redacted].Sincerely,[redacted]

Dear Revdex.com, Our General Manager attempted to contact the consumer without success. Even though we do not show any records of the customer being in our facility, we will gladly extend the offer of a FREE oil change to make sure the customer is happy. if you have any questions please contact our...

General Manager Stan M[redacted] at [redacted] Thank you Resolution DepartmentWhite Plains Nissan

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I have not received anything. The receipt reads 12/**. My husband came in on 12/** and my card was suppose taken and the funds were suppose to be issued on 12/**. Instead it was not issued until white plains Nissan received this complaint from Revdex.com on 12/**; Which is not okay.  Again I have still get to received my funds.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thanks to Stan M[redacted] and Felix C[redacted] at White Plains Nissan I was able to get my money back, they did their due diligence and solved my situation promptly. I can honestly say I would go back to them because I know Lucas isn't working there anymore.Thanks again Stan!
Sincerely,
[redacted]

Dear Revdex.com,as stated in the previous correspondence the credit has been issued. The store General Manager personally communicated with [redacted] and apologized for the delay. White Plains Nissan always puts the customer first. We want to make sure that [redacted] remains satisfied. The customer is welcome to contact the General Manager directly if there are any additional concerns. WPN resolution team

Dear Revdex.com,Thank you for contacting White Plains Nissan. We resolved the situation with [redacted] by giving her the amount owed by Lucas, who was terminated from his employ for cause. We have zero tolerance for this type of behavior. If you have any further questions please do not hesitate to...

contact us.Stan M[redacted]General ManagerWhite Plains Nissan

Dear Revdex.com,Thank you for contacting White Plains Nissan. After a thorough internal investigation we can tell you with conviction that the customer absolutely agreed to a transaction where she was responsible for the miles and the excess wear and tear on the lease return. Please see attached...

buyers order signed and dated by [redacted] agreeing to same.Please do not hesitate to contact us with any additional questions.[redacted]

Dear Revdex.com,[redacted] was refunded and all we needed was a signature. Please see the attached refund receipt. If you have any further questions please do not hesitate to contact me directly. Stan M[redacted]###-###-####StanM[redacted]@nissanwp.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I spoke with Toyota this afternoon and they confirmed receiving the loan payoff. I received my reimbursement today in the mail. 
Sincerely,
[redacted]

Tell us why here...Dear [redacted],I am sorry to hear that you are upset. You mentioned initial paperwork having your agreement for paying the last payments damage and disposition fee in it. Do you have the initial agreement? Can you please email it to me? [redacted] Stan M[redacted] | Vice President General ManagerAlways at Your Service[redacted]
[redacted]
[redacted]

Review: On October **, 2015, I went to White Plains Nissan to pick up a vehicle I had leased and trade in the vehicle I owned at the time. In the contract, we agreed to the rates and the loan payoff of my previous vehicle. However, to date my loan has not been paid off and I am currently paying for two car notes when I only own one. I noticed a week later when Toyota billed me. I contacted Nissan and spoke the sales person that sold the vehicle to me (Ushawn). He told me he was not sure what happened to the original payment but a new check will be issued. I waited a few more days and the payoff still had not been processed. I contacted Nissan again. This time I spoke with the receptionist who attempted to help me and told me that they are aware of the issue but had to wait to Tuesday (supposedly that is when checks are issued) for it to be reissued. I waited a few more days and loan still was not paid off. I called again, this time I asked to speak to a manager. I was transferred to Felix who assured me everything would be handled and that a check will be overnighted to Toyota in order to payoff loan and that I will be reimbursed for the payment I had made. I explained to him that a second payment was going to be due soon and he assured me not to worry that within two days everything will be handled. Three days later, no payment had been made. I called Nissan again and this time spoke to the manager Andres who told me he would look into the matter and call me back. I never got a call back so I called and he told me that two checks had been already sent and returned (should've been three checks based on when I leased the vehicle and two checks that had been reissued) but that he was going to overnight another check. I asked if I can see copies of these checks and he said he would provide me with the copies. When I went to the dealership (11/**/15) he only provided me with one copy dated 10/**/15. When I asked for the other copy, he said he did not have time to print out and was only able to give me that one copy. At this point, I was led to question whether the information they were telling me was correct. Why weren't they able to show me the rest of the checks? On 11/**/15, I called Toyota to verify payoff, and they said they had not received a check. I then asked why they continued to return the checks back to Nissan and the representative explained she has no information of checks being received nor returned. She then asked if I knew what address they were being sent to. Since I had the copy of the check, we verified it the address on the check and then realized that it was sent to the wrong city and state. I called Nissan and explained to the manager Felix. He said he would confirm what address the most recent check was sent to and get back to me. When he did call back, the reissued check had been sent to wrong address again. He said he will reissue to the correct address and that a check reimbursing me for the payment I had made to Toyota was already sent to me. As of 11/**/15 the loan with Toyota has yet to paid off nor have I received my reimbursement. I am concerned because another payment currently due and I am worried that my credit will be affected for not paying loan timely due to Nissans mistakes.

I am very disappointed. I was very happy when I first visited with the service and friendliness of the staff but at this point, I feel very let down. I tried to be patient but I am outraged that a business like White Plains Nissan would let something like this drag out for this long. I will make whatever reports necessary till the issue is handled (media, DMV, Consumer Affairs, and State Attorney General).Desired Settlement: I want the loan with Toyota to be paid off and for them to reimburse me the payment I had to make.

Business

Response:

Dear Ms. P[redacted],After investigation this matter, both checks were sent on November [redacted], 2015. We can say with certainty that the check sent to Toyota Motor Credit was presented and cashed in the amount of $6,595.57 on November [redacted](please see attached), 2015. Our records do not indicate that you have cashed your check as of now(attached please find a copy of the check sent to you). Please let me know if there is anything else we can do for you. We apologize for the inconvenience as this rarely happens in our organization. I will personally follow up with you to make sure you have received your check as well. If there is anything you need please feel free to contact me directly at ###-###-####.StanStan M[redacted]

| Vice President

General ManagerWhite Plains

Nissan | Always at Your ServicePhone ###-###-#### | Fax ###-###-####[redacted]Please let me know if you had A Truly Exceptional Experience!­­­­­­­­­­­­­­­­­­­­­­-------------------------...⇄ />
Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I spoke with Toyota this afternoon and they confirmed receiving the loan payoff. I received my reimbursement today in the mail.

Sincerely,

This has to be the worst, worst dealership that I have ever visited. We went in to the location in early October of 2015 to look at a Jeep that they had on their lot. We were greeted by a salesman named, Noah, who proceeded to show us the Jeep and had absolutely NO knowledge about the vehicle. We left a $100 deposit to hold the Jeep while we thought it over. Upon returning to the dealership within a couple of days we expressed out desire not to move forward and requested our deposit back. We were given the answer that they would need to mail us the refund. Weeks went by and we called again, speaking with the manager Quam, who told us that the check was in the mail, more time went by and still no check. After several additional calls back and fourth, it is now the end of February and we still have not received any check.

Review: On 11/**/15 I test drove a vehicle and was interested in purchasing the vehicle but had not yet decided. I received a call from White plains Nissan (Sales person Mahari) telling me that they can hold it if I leave a deposit (which will be pending) and that if I decided not to go with them it would be released. I called Saturday and decided not to go with Nissan of White Plains on 11/**/15. We told we had to come to the dealership to swipe the card I had given them in order for them to release the funds. My husband went there and did this. We were told Monday it should be cancelled. Instead on Monday the Pending charge was now processed. I called the manager whom of which my husband spoke to Andreas and never received a call back. I have been callling the dealership for 3 days now and no ones has returned my call. Or refunded my money. I want my $500 backDesired Settlement: A refund of my money

Business

Response:

Dear Revdex.com,[redacted] was refunded and all we needed was a signature. Please see the attached refund receipt. If you have any further questions please do not hesitate to contact me directly. Stan M[redacted]###-###-####StanM[redacted]@nissanwp.com

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not received anything. The receipt reads 12/**. My husband came in on 12/** and my card was suppose taken and the funds were suppose to be issued on 12/**. Instead it was not issued until white plains Nissan received this complaint from Revdex.com on 12/**; Which is not okay. Again I have still get to received my funds.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,as stated in the previous correspondence the credit has been issued. The store General Manager personally communicated with [redacted] and apologized for the delay. White Plains Nissan always puts the customer first. We want to make sure that [redacted] remains satisfied. The customer is welcome to contact the General Manager directly if there are any additional concerns. WPN resolution team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: this vehicle was purchased under many false advertisements. starting price and actual price was slightly different, delt with. they don't disclose that you MUST PURCHASE Mud guards and Carpets! and many other things, but my complaint is I TOLD THEM specifically that I already had the money and didn't want my credit ran but it was sent to several banks for credit approval and damage my credit, and I was CHARGED For an extended warranty that I stated several times that I didn't want. I was told I would be given my money back for the extended warranty and I haven't and its been OVER TWO MONTHS, they took the money istantly and refuse to return it when a check from petty cash could have been issued! I don't appreciate being taken advantage of and that's what WHITE PLAINS NISSAN DOES TO CUSTOMERS, they rush you through all the paper work in hopes that you will not catch what they're doing. And my, next step will be Media (news, [redacted] ect::!!!)Desired Settlement: Nissan should return the money into the account from where it came from and I'll be good with that.

Business

Response:

[redacted]'s request for refund of her extended Nissan warranty was processed in June and the funds were sent to her finance source as required by law.

Review: I was there in August trying to lease a car and was helped by Mr. Lucas D[redacted]. For a whole month I thought Lucas was such a great associate and trust worthy so I trusted him with my down payment.

Long story short, Lucas never gave me back my money and kept it and decided to leave the dealership and lied to me about still working there for weeks. I had to follow up with the mangers and will follow-up with general managers and V.P.s and any other sources to help me get my hard earned money back.

Do NOT TRUST LUCAS D[redacted] with your money or any business. He is a scammer!! He supposedly now works at Lexus Ray [redacted], be aware!!

Business

Response:

Dear Revdex.com,Thank you for contacting White Plains Nissan. We resolved the situation with [redacted] by giving her the amount owed by Lucas, who was terminated from his employ for cause. We have zero tolerance for this type of behavior. If you have any further questions please do not hesitate to contact us.Stan M[redacted]General ManagerWhite Plains Nissan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thanks to Stan M[redacted] and Felix C[redacted] at White Plains Nissan I was able to get my money back, they did their due diligence and solved my situation promptly. I can honestly say I would go back to them because I know Lucas isn't working there anymore.Thanks again Stan!

Sincerely,

Review: Multiple issues with [redacted] Nissan:

1. They took 22 days to fix my car which was estimated for 8 days max by the insurance company

2. They did not inform me when the car was ready. I had to call myself to follow up

3. The car paint job was 2 separate colors

4. There was grease all over the back seat and door

5. The car was given back with no gas (brought in with at least 1/2 a tank)

6. My car was used for storage. 2 large snow shovels were left in the trunk

7. There was over a 600 mile difference between the insurance reported milage to when I got the car back (the paint shop was only a 60 mile round trip according to them)

8. I paid for my back taillight to be fixed and it was not

9. My automatic window was returned not working

I posted on [redacted] my complaints with this location and called corporate as well to report the problems. A rep contacted me and asked if I could bring the car back in for them to work on fixing these issues. We agreed that they would fix the tail light, detail the car, fix the automatic window and to make up for the mystery of the 600+ miles we agreed that they would change my oil, and give me new brakes and rotors:

1. Dropped the car off on Friday they said it would be ready later that day. It was snowing so I asked if I could pick it up Monday (since I would be out of town). They said no problem, just stop by anytime to get it. When I got there I was waiting over 30 minutes for them to get my car from "the lot". One rep told me that the car was blocked in, another told me there was ice. The stories didn't match which led me to believe they were fixing the car that second. They also didnt remember the back taillight so he had to go see if that was done.

2. I got home and took a look at the car to only notice that the oil, brakes or rotors were not changed.

I called Nissan this past Friday to see if I could bring my car in once again for them to fix it for me. I was told by customer service that they didn't know anyone by the name of the person who I was told I was dealing with ([redacted] I believe?). Another rep told me that she knew of this person, but he was only there just that one time and she never saw him again. I was told that I could not bring my car in until after the weekend because the only other person who could help me was on vacation ([redacted]). Another day of work I would need to take time out of because of these issues.

I brought my car back in today to get it fixed just to be told that they didn't remember having this conversation with me and they would need to keep the car again to work on it. I told them this would not work for me because I needed my car and could not afford not having my car again. I also asked if I could get something in writing this time so I didn't run into this issue and this is when the person I was dealing with "[redacted]." started to give me an attitude. He said he would NOT work on my car or do anything else with it unless I updated my [redacted] post to a better review saying they fixed my car and all the issues I was having with them. I told him I would not change anything until they fix my car (if he asked this of me the first time around it would have been a different story, but the track record of not fixing things seems to be a pattern). He then stated that he will not do anything until I can send him something in writing stating I would change my [redacted] post once they fix it. He then stated to me "this conversation is over" when I did not agree to change my post.

I called corporate to see if there was anything they could do and all they were able to do for me was document this. I have not heard anything back as of yet.Desired Settlement: I want my car to be fixed the right way. I would an apology from the sales rep ([redacted]). And I would like everything in writing from them stating what they have fixed and what they plan to fix. Ideally, I would like to take my car to another location as I am now uncomfortable dealing with anyone from the [redacted] location.

Consumer

Response:

I was unable to view the response made by the business in reference to complaint ID [redacted].

Sincerely,