We appreciate the fact that the customer discovered an error in our online order entry system, which has since been corrected We have had direct discussions with the customer to reconcile the billing errors and credits have been issued In fact, the customer has continued to place additional ads with our publication
I received a call from a very understanding and helpful gentleman with the Daily News RecordI felt like I was treated professionally and respectfullyThe website was updated to let others know of the line minimum and the gentleman made amends for the amount I was over chargedI would be happy to continue using this news paper for advertising and feel like I spoke to someone who understands customer serviceMistakes happen in every business, it's unavoidable, it's how they are handled that matters Regards, [redacted]
We appreciate the fact that the customer discovered an error in our online order entry system, which has since been corrected We have had direct discussions with the customer to reconcile the billing errors and credits have been issued In fact, the customer has continued to place additional ads with our publication
I received a call from a very understanding and helpful gentleman with the Daily News RecordI felt like I was treated professionally and respectfullyThe website was updated to let others know of the line minimum and the gentleman made amends for the amount I was over chargedI would be happy to continue using this news paper for advertising and feel like I spoke to someone who understands customer serviceMistakes happen in every business, it's unavoidable, it's how they are handled that matters Regards, [redacted]