WhiteSmoke Inc.

I purchased a lifetime plan with WhiteSmoke and have saved all payments plan and emails regarding the lifetime free updates. Like many of you, I've been told the same thing that I have to pay for an annual renewal each year. They are not honoring their contract and never provided any notices on changing the plan options. I would like to start a class action against them. Customer service is unreachable, the phone number listed is not good for contacting anyone. Class Action suit will get their attention.

[redacted] Today we attempted to contact you over the phone multiple times, but there was no answerIn addition, there is no option to leave a voice message We've sent you instructions over email and we are going to call you again tomorrow, September 17th, between 9am and 3pm EDT

Dear [redacted] We've received your complaint and have reviewed the case It appears that there was some communication failure between us, as we have received your request for a refund on 2014-03-and have replied to you via email on 2014-03-22, but have never received a reply back from youWe do apologize for this, as emails are not a guaranteed method of communication Seeing as your request date qualifies for our day money back guarantee, we have refunded your payment is full and you should see it on your credit card bill (Visa ending with 8499) within hours In addition, we would like to apologize for the delay in providing you with the refund, and are going to keep your license for WhiteSmoke activeYou may continue using your software Best regards, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The information and instructions in the email sent by Whitesmoke did not resolve the problemI responded to their email indicating exactly what the problem is, and continues to beInstead of calling me and trying to resolve this matter, they continue to communicate via email that offers no resolution to the problem

RevDex.com: The 3 day response about the refund...YES they finally refunded my money but they never picked up the phone to return my calls (5) They never responded to countless e-mails requesting help or refund... Only when I stopped my credit card charge and wrote to a company that reviews their software did they refund. I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. You can close the matter. Regards,

Dear Revdex.com, We are in active contact with Mr [redacted] , assisting him with any issues he has in a timely manner, as you can see from the screenshots attached Best regards, Chris Martin

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.

The user purchased a product which has nothing to download, it is an online web-based product and the user successfully entered their details and used this serviceThe date their license was last used to enter our systems is 2015-07-03.Upon receiving the complaint through Revdex.com we reviewed all of our systems and found no messages from this user on our voice message system or email ticketing systemThe user's monthly subscription was immediately cancelled and even through the user successfully used their license for a whole week, we have refunded the entire $in full

etter Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The company did take care of my problem yesterday. It took quite a long time to
get satisfactory results but they did finally take care of the problem
Thanks so much for your help!

I have served dyslexia and purchased the white smoke grammar tool and and found it very helpful and depend on it greatly purchased an upgrade in and purchased the tool lifetime guarantee less than a year laterWhile the tool has served me well support and services has been terrible less than a month ago I received an error message saying my license had expired and every time I've attempted to either contact support via email, and direct service ticket I have yet to hear back from supportI've additionally attempted to call the one number for sales and all like it is a message saying no one is taking calls at this timeI've attempted also to contact their parent company and all they do is transfer me to a dead phone

Dear ***
We've changed your monthly billing day to the 29thIn addition, we've given you one extra month free of chargeYour next payment date is 2014-11-
Best regards,

I have purchased a onetime subscription, and I have been using it for almost a yearSuddenly, the software stop working, and it is showing an error that the subscription is expiredI have tried to contact the company's support by phone and email and yet to receive any responseThis company is a fraud, stay away from it

B
">etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,

The software does not attempt to control the computerThe software uses hot-keys to allow the user to import and export text, which requires security settings to be altered on some Mac computers, such as the one used by the end-user.
Our support team first attempted to assist the user
with this, as once it is clear what settings are needed to be altered there is absolutely no reason to assume the software requests to control the computer.
When the user refused to receive assistance, an alternative solution which does not require installation was offered, which the user has declined and chose to opt for full cancellation
While the cancellation request was being handled by the appropriate team, the user created multiple tickets for the same issue which resulted in them being closed as duplicates
The user has been refunded in full ($14.95USD) to Visa card ending with

*** *** ***
WhiteSmoke's Daily Subscription Plan was created to allow users to use the full features of our software for a short period of timeIt is extremely beneficial for users who wish to try out the features before they commit to a more permanent plan, and to people who
want to use it for a short period of time
The Daily subscription's plan payment terms are clearly shown on the order page where you enter your credit card detailsI've attached a screenshotThe text reads:
Recurring Payment Terms: First charge $then $every day
WhiteSmoke is a respectable software company which provides the best grammar checking services on the market to millions of usersWe are not interested in ripping anyone off, but we are also not going to provide our service free of chargeOur cancellation policy is a 30-day 100%-money-back guarantee, for any reason, to users who purchase Yearly/Lifetime plansThis is not the case for Daily/Monthly plansHowever, we have looked at your actual license usage, and we can see that you did not use it so as a gesture of good will, we are refunding all charges
Best regards,
*** *** * *** ***

Hello
We've contacted the customer directly with the information below.
*** ***
When you contacted our sales chat you provided us with the email address *** which does have a valid working licenseHowever, it appears that the issue
you are facing is due to the fact that you are using an older license which is listed under the email address *** We've rectified this issue on our end by combining the licenses
In order to continue working with WhiteSmoke please restart it by doing the following:
1) Shutdown WhiteSmoke by locating the blue WS icon on your task bar next to the clock, right click it, and choosing 'Shutdown WhiteSmoke'
2) Start WhiteSmoke from your Start Menu -> All Programs -> WhiteSmoke folder -> Launch WhiteSmoke
If you are still not able to use WhiteSmoke please enter WhiteSmoke's settings and locate your activation code under the "Registration" tab and send it to us, along with a screenshot of the error message you are seeing
We apologize for the inconvenience and hope that you continue to enjoy WhiteSmoke

Dear *** ***,
We are terribly sorry for the delay in delivering WhiteSmoke Vto youThis delay is specific to your Operating System and is stemming from development issues we are facing with Mac OSWhile WhiteSmoke Vfor Windows is available, the Mac OS version's
development is facing some issues due to changes made by Apple in Mac OS
We would like to offer our apologies, and to compensate you by adding the WhiteSmoke Anywhere Vproduct to your package, free of chargeWhiteSmoke Anywhere allows you to access WhiteSmoke from your browser, on any computer in the world, without having to install anythingIt includes additional features such as a Plagiarism Checker and English Writing Tutorials
The login details for this product have been sent to you.
In addition, if you would like we can refund the $payment you made for WhiteSmoke V8, and preserve the special pre-order pricingOnce WhiteSmoke Vfor Mac is released, you can make the reduced payment for $and receive it right away
Best regards,
*** *** * *** ***
** ***
** ***
*** ***