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Whitestone Home Improvement Inc

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Reviews Whitestone Home Improvement Inc

Whitestone Home Improvement Inc Reviews (1)

Review: I have a problem with the company. I have spent $7,000 ($2500 deposit at the beginning) on a patio with new (Concrete) pavers that was installed in the end of June and now the company doesn't want to fix the error in installation and other errors. I tried calling 2 sales people after the job was done to remedy the incorrect height, as my main problem. To no avail, I got no reply after 2 weeks. I then, emailed the Dept. Head of that company of that dept. and was told that I agreed to a certain height to which I disagreed. I would not be asking if that was the case. I had put aside the fact that they went out too far and had to pay for that the**elves. I also over looked the fact that they were not done on time due to supplies that ran out and had to re-order causing my other delivery of another item to be set up improperly. I also overlooked the fact that I was told that they could probably get to the job in about 2 weeks but had not gotten any call during that time until I called them on the 3rd week. I had a time limit to allow another product to be brought in on top of it. [redacted]ver, I did notice that there was not enough sand in between the pavers, in places causing proble** as well and now there are chips showing up, which should not happen within 3 mos. I can understand if it was 1 yr. old or something. They did not seal it which was recommended to allow contaminates to escape. I noticed that the spray painted lines drawn were not cleaned up with a presssure washer, nor was the house cleaned with all the old cement being broken up and chemicals, contaminates and such flying about. The workers also dug up the yard to put in a drainage spout but did not fix the yard back to its original state after that. I have emailed the Supervisor, **. [redacted], who said he talked to the 2 salesmen (i.e. [redacted] and [redacted] ?) to prevent this but this doesn't help my situation now. He also offered to clean the paint lines and the house but yet they never s[redacted]d, nor did he ever call as requested in my numerous emails with pictures on Aug. 16, 20th, and 30th, etc. I have gotten no recourse since it was all paid for. I would like the below outcome to be done. If they choose option 1, then option 2 is not necessary.Desired Settlement: Option 1.) I want the job site cleaned and fixed. This meaning paint lines removed, house siding cleaned, sand put down after the new leveling is done to be below my last row of siding and not at my siding to which I would have to cut it out if I wanted to take out the current siding. This may mean redoing the job or finding a solution with the chipped pavers (there are many now). It may also be that they should seal it to prevent this from re-occurring if the pavers are faulty to guarantee the work. Otherwise, not allowing the warranty to be fulfilled by putting down sand every so often (as a service) during the warranty means voiding it to me and then that is a breach of contract and would have to go further. If I have to take care of this myself and hire others or do it myself then I want option 2 to be done.

Option 2.) I want a 75% refund of the monies paid since I have not gotten a fix to any of the proble** in the last 3 months.

Business

Response:

To whom it may concern,In regards to complaint # [redacted] from **. [redacted], Whitestone Home Improvement does not wish to refund any monies for the services performed at the [redacted] residence.**. [redacted] paid us in full because she was satisfied with the job. The items that she is complaining about were not brought to our attention during or after construction. Once **. [redacted] called and discussed her issues, I offered multiple times to have someone come out and take care of the issues, ie-adding more polysand and powerwashing. She insisted that she wanted to be home. I asked in several emails to let me know when someone was going to be home, it took days for a response. Still no response from her with a time and day that works best for her and I get a complaint from Revdex.com.The polysand issue is not a service item. It is a maintenance item. It is something that needs to be reapplied and since this area is near a pool it may need to be reapplied more often than as if it were on a patio or walkway. We do not seal the pavers after they are installed, that is not a service we offer.The issue of the spray paint markings on her existing concrete this is where I suggested that we have our powerwashing come out and take care of them. Again, no response on a day and time that works best for her.Siding issue was never brought to our attention during construction, this is a standard way that we install pavers against a house. If ever she wanted to replace the siding she could replace it with out having to touch the patio area. It was not until after she paid for the product and several weeks later when she contacted us to tell us she thought she could live with it but now she can't. We asked if she was okay with it and she said yes.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

**. [redacted],

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Description: Contractors - General

Address: 5211 B Lyngate Court, Burke, Virginia, United States, 22015

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