WHL Logistic LLC / Big Tyme Trucking

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I attached the text messages received from [redacted] stating that they were mailing my refund This is the owner of [redacted] [redacted] is outright lying and I have the police officer on scene and others saying she was threating over the phone Regards, [redacted]

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by WHL Logistic LLC / Big Tyme Trucking LLC regarding complaint ID [redacted] Regards, [redacted]

Revdex.com spoke with the business [redacted] Scott stated that they do not do refunds and the customer was never advised that a refund would be give as that is not their policyThe customer's vehicle was shipped and was delivered

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The consumer called and stated that they gave the company enough time to transport their cars to a different stateThey were to meet at the [redacted] and the truck didn't show upThey called the company and they stated that the truck broke down and it would be hours until the truck could get fixed to meet them thereShe stated that they waited and the truck didn't show and they kept calling *** for a day and she would not return their callsThe consumer said that she was told that the deposit would be in her account and she still has not receive it Regards, [redacted]

Revdex.com spoke with the businessThe vehicle was picked up and delivered per the terms of the contract, including the fee for the driver

*** said that this refund has been processed for the customer

*** from the company called and stated that their is a contract between the consumer and the business that deposits are non refundableTheir truck did break down and the consumer choose to hire another company to complete the move while the company was getting the truck fixed.
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-----Original Message-----From: *** *** To: *** *** Sent: Wed, May 28, 4:pmSubject: Re: Fwd: Contract
I agree and I'm willing to pay the quoted price of for two vehiclesfor deposit and on arrival of cod.
*** ***
On Wednesday, May 28, 1:PM, *** *** wrote:
The price quote is based on information that you, the customer, provided
We are offering different shipping methods :STANDARD SHIPPING ::
Standard service, pick up within days (From the first available date for pick up)EXPEDITE SHIPPING ::
Expedite pick up, within 1-days (From the first available date for pick up)RUSH SHIPPING ::
Pick up within business hours (From the first available date for pick up)This quote represents a full service transport of your vehicle, Which includes the following (unless otherwise disclosed):
Door to door service
"DoDoor" Service means the carrier will get as close to the stated address as is legally and safely possibleCustomer and/or his agent agree to meet the truck at a large parking lot for pickup and/or delivery if requested by the transporter
Pick up and delivery
Taxes, mileage, fuel and tolls
You can store up to 100LB at the trunk of your vehicle with no additional charges
Insurance coverage up to $250,(in case of damage to your vehicle during transportation)
WHLlogistics TruckingLLC, Incdoes not guarantee transport by any specific driver/carrierPrimary Insurance for your vehicle(s) is provided by the carrier assigned to your moveWHLlogistics TruckingLLC is A broker and is restricted by law from providing Primary Insurance for your moveWHLlogistics TruckingLLC , IncOr its agents will not be responsible for vandalism, acts of god (fire, flooding, hail, sand storm, tornadoes, and earthquakes) Or objects flying from the road or sky during transportCustomer should maintain their own insurance for these reasons
Customer shall remove all non-permanent outside mounted luggage and other racks prior to shipmentCarrier will not be liable For damage caused by leaking fluids, freezing, exhaust systems, fog lights, or antennas not tied downCarrier is not liable for personal items left in vehicle, or for damage caused to vehicle from excessive or improper loading of personal items
All damages to the vehicle(s) must be noted at the time of delivery, the driver must sign the inspection reportNo claim will be honored without the driver signatureAdditionally, customer must submit in writing a description of damage, Clear pictures and estimates within ten (10) days of receipt of said vehicle directly to the designated carrier for any Resolution to be initiated.WHLlogistics TruckingLLC, will not accept responsibility for any negligence of the assigned Carrier nor is liable for the actions of the carrierIf your vehicle is valued at a higher than market rate, You should purchase a special insurance rider.Hawaii & Alaska: The insurance provided by the carrier is valid only to and from the portfrom port to port You can obtain an insurance in an add'l cost of $for $coverage, or you can obtain your own insurance.An additional charges may occur in the following :If your vehicle is not in a running condition.If an enclosed trailer will be required.If there is no access to your vehicle, during pick up or delivery, and a flat bed or tow truck will be needed.If a storage will be needed.If vehicle is modified (I.E lifted, over size tires, lower, tool boxes attached, etc), extended/single cab, it is customer responsibility to advise New Way Moving Services representative.* Please try to update your sales representative if any of the above applied to your auto transportation.Payment :Deposit is due upon reservationBy providing your credit card information over the telephone to a sales representative, You are authorizing WHLlogistics TruckingLLC , Incto charge your card for the said deposit amountThe remaining balance is due upon delivery of your vehicle(s) and may be paid by certified check, Cash or money order ONLYCustomer understands and agrees that if payment is not ready at the tidelivery, the car will put in storage at the customer’s expense.Being the cardholder or corporate office, by signing this document I understand and agree to the terms set forth in this Agreement, agree to pay and specifically authorize to charge my credit card for the ordered services.The customer agree that he will pay the broker fee toWHLlogistics TruckingLLC and will NOT seek to charge back a credit card or dispute any charge once processing had began on his order
Customer acknowledge the broker fee paid to WHLlogistics TruckingLLCis for posting his vehicle, assigning a carrier and processing his order and this is the sole service in whichWHLlogistics TruckingLLCis responsible for
Deposit will be made by major credit cards (visa, ***, *** or Debit card)Payment upon delivery: certified bank check, cash, postal money order or wire transfer ONLY!!! NO PERSONAL CHECKS.[X]In case the customer has NO other mode of payment and the remaining balance should be put to a credit card, customer must notify his representative of such upon reserving the order and must submit a signed credit card authorization form.(in case form wont be submitted within business after placing your order payment wont be made on credit card and the customer is obligated to make a payment using one of the above mentioned payment methods)In addition an administration fee will be added to process a full payment being charge to a credit card.Cancellation policy :Refundable deposit :Should you cancel at least business hours before the first available date for pickupIfWHLlogistics TruckingLLC fails to secure a pickup within the allotted time per contract, including grace period
there is 20% cancellation fee applied to all orders.Non refundable deposit :In case the cancellation was made less the business hours before the first available date for pick upIf a carrier was assigned - Can occur anytime once the order was placed withWHLlogistics TruckingLLC
Any refusal of allowing WHLlogistics TruckingLLC , Incand or the agent to provide its services or any vehicle That is not prepared for pick up on the scheduled date and/or the customer is unable to be reached by the driver in a timely mannerLast minute ordersIf the vehicle is not in a different condition that described by the customer upon reservation, or/and in case The vehicle is modified in any way other than stated in the contract (and violates height restriction of 7', or Modified in any way that alters the length and width as well as the weight of the vehicle)If the vehicle is not accessible to the carrier and the customer is unwilling or unable to move The vehicle to a proper loading area.[X]ALL CANCELLATION HAS TO BE IN WRITING.Pick up and delivery :Pick up of your vehicle will be within 2-business days before or after the transport date (indicated as pick up date on your contract)While every effort will be made to meet the customer’s requested scheduling, No guarantee of pickup or delivery date can be made, expressed or implied.First available date mean the first date that the car is ready to be picked up and the first date that your order will be worked onplease note that this isNOTa guarantee date for pickup.Delays may occur due to carrier schedules,Mechanical failure, inclement weather, and unforeseen circumstancesIf the customer insists on pickup or delivery on a specific date, special arrangements could be made with additional chargesAll dates of pick up and delivery are estimated and not guaranteed.WHLlogistics TruckingLLCwill not be responsible for any charges incurred due to delay of pick up or deliveryThis includes but is not limited to airline tickets or rental car fees
Please note that add'l delays may occur in cold routes: Northern states such as but not limited to: MT ,WY,ID ND,SD,MN, northern regions of MN,MI,WI,WA,NY,VT.The lower southern regions of TX, AZ,NM.in case pick up/drop off location are not located within miles off any major highway.In case customer arranged for the balance to be paid with a credit card an add'l delays may occur due to carrier's policy on billing (orders that are not C.O.D)We will keep you informed if any delays will occurPlease update your sales repother options are available to rush/expedite service.Not all trucks are equipped to load non operative vehiclesPlease consider an additional delay may occur in assigning an equipped truck.[X]Please keep in mind that we go by zip codes and not by city, therefore, it is the customer's responsibility to make Sure that all information on the agreement is correct, any mistake/problem that may occur as a result of wrong information (Addresses/phone #/car/condition etc.) will be the customer's liability.Orders on hold: once the customer place a request to put the service on hold, the order will be cancelled and the deposit will be on hold for a full calendar year, the deposit in nonrefundable in this case and prices are subject to change when the customer re-schedule his order.Inoperable vehicles: All inop vehicles must be facing forward so that it can be winched/pulled on to the truck.Please be advised that not all carriers are equipped to move an inop vehicles, therefore an add'l time may be needed for pick up/delivery.If the vehicle is in a gated area and / or not accessible to the truck, the vehicle must be brought to the carrierThis can be done so with a tow truck/flat bed or with an add'l help, all which will be done at the customer expense.In case the tires of the vehicle are flats or if there are no tires, the vehicle cannot be transported on an open vehicle - only enclosed.If there is no key for the vehicle it will be considered as an inop vehicle.WHLlogistics TruckingLLC, is a certified moving broker and reserve the right to assign your move to an independent contractorAll independent contractors are equally responsible, certified, bonded and licensed by the D.O.TAll subrogation, litigation, or legal action againstWHLlogistics TruckingLLCmust have right of venue in the state of Florida, in Miami-dade countyYou have the right to receive the agent information before the move
**We will meet or beat prices of reputable competitors!**

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by WHL Logistic LLC / Big Tyme Trucking...

LLC regarding complaint ID[redacted].
Regards,[redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed...

action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
This is a blatant lie as shown through the papers provided. The contract was for $999.00  We paid a total of $1.165.00  
This is not the terms of the contract. See [redacted] email provided by WHL. 
They said the balance was $800.00
They told the drivers we owed $950.00  We paid an additional $950 to get our car. 
These people are liars and crooks, they owe us $150.00 or the complaint stands.
Thanks,
[redacted]

Revdex.com spoke with the business. [redacted] Scott stated that they do not do refunds and the customer was never advised that a refund would be give as that is not their policy. The customer's vehicle was shipped and was delivered.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The consumer called and stated that they gave the company enough time to transport their cars to a different state. They were to meet at the [redacted] and the truck didn't show up. They called the company and they stated that the truck broke down and it would be 5 hours until the truck could get fixed to meet them there. She stated that they waited and the truck didn't show and they kept calling [redacted] for a day and she would not return their calls. The consumer said that she was told that the deposit would be in her account and she still has not receive it.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer made by the...

business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I attached the text messages received from [redacted] stating that they were mailing my refund.  This is the owner of [redacted].  [redacted] is outright lying and I have the police officer on scene and others saying she was threating over the phone.
Regards,
[redacted]

Review: WHL Logistics Trucking[redacted]These people are crooks and liars. They sent me a contract for shipping my car and quoted a price. We agreed on the transaction. However, the driver never showed up. They gave us no contact info for the driver and we waited all day, calling numerous times and sending emails with no answer. Finally, they sent an email, five hours later and said the drivers would come the next day.The next day the drivers came and were very nice. However, the brokers lied to them and told them we owed more than we agreed upon. I showed them the contract and the drivers said they would talk to the company and the car would arrive in 3-5 days.Now 7 days later, they are trying to charge us an EXTRA $150.00 to get our car. They totally DISREGARDED THE CONTRACT, even though it is in writing and will NOT PAY the driver. So we are stuck negotiating with the Transport Company to get our car.Desired Settlement: $150.00 Cash Reimbursement

Business

Response:

Revdex.com spoke with the business. The vehicle was picked up and delivered per the terms of the contract, including the fee for the driver.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

This is a blatant lie as shown through the papers provided. The contract was for $999.00 We paid a total of $1.165.00

This is not the terms of the contract. See [redacted] email provided by WHL.

They said the balance was $800.00

They told the drivers we owed $950.00 We paid an additional $950 to get our car.

These people are liars and crooks, they owe us $150.00 or the complaint stands.

Thanks,

Review: On 10/16/14 I signed a contract to have a vehicle transported from[redacted], VA to California. On the contract it stated that the total cost of transport was $925.99, with an initial deposit of $199.99 and the remaining balance of $726 due upon delivery of vehicle. [redacted] assured me that there were no hidden fees or extra transport costs for bridge tolls, mileage or gas. After several emails and phone calls we proceeded with the transport. On 10/23/14 I received an email from her stating that the vehicle would be delivered on 10/27/14 and I would have to pay the driver $1,200. This would make the total paid $474 over the agreed upon contract. I emailed her that she must have me confused with someone else's contract and her response was, "I'm not confused." I emailed her again that I wanted a phone call from her because I believed she was not truthful in honoring our contract. Her response was, "I will call you." She never called me or answered my numerous phone calls. I was unable to leave a message because her voice mailbox was full and not accepting any further messages. The vehicle was delivered and the driver stated that she would not answer any of his calls either. The driver was contracted to be paid $1,200 and would not release my vehicle until paid in full. I paid the $1,200 to the driver who told me that the company I used was brokers and this is a common occurrence. I paid a total of $1,399.99 for a contract of $925.99. An over charge of $474. I feel lied to and scammed.Desired Settlement: I have a copy of my contract and all emails. I want a refund of the $474 that I was forced to over pay.

Review: [redacted] from WHL logistics drew up an auto delivery quote and contract to be shipped through [redacted](540-764-0169. The all inclusive contract(all taxes and fees included per contract) was for $599.00. I made a deposit of $215(tax was added to the $199 for some reason). At 11:40pm the day before the car was to be delivered I received an email stating that I had to pay the driver $675 cash. [redacted] sent my calls right to voicemail when I tried to speak with her the following morning to try to straighten everything out. At about 10:30 she sent me a text stating that the driver was 30min from the delivery point. At 11:43 the driver showed up at my door demanding $675... I tried to call [redacted] at WHL logistics again and it went to voicemail(which was full) she answered right away when the driver called. She said: "Look, do you want your car or not...you are being rude holding up the driver. If you want your car give him the cash, if not he'll leave with it."I told her that was theft and she pretty much extortion... She said something about me being nuts and then said I was out of luck and if I wanted my car I had to fork over the extra money. I called the [redacted],. and they sent an officer to help out... He read the contract and said it was a civil matter, but I wasn't going to let the driver leave with my car...and here in FL we have rights to protect our property...After 2.5hrs and 5+ calls to the owner of [redacted], WHL Logistics and with the cops there [redacted] agreed to deposit $290 in my checking acct ($215 for the deposit and the $75 difference in the quote)I haven't seen the money deposited as of yet, so we'll see. The entire ordeal was one of the worst business experiences I have ever encountered... You know it's bad when you have to have a 9mm at your side and cops to get what the business guaranteed.Desired Settlement: [redacted] from WHL Logistics said she would deposit $290 into my checking account immediately and I would see the credit within minutes on my online banking. I have not seen this credit or received an emailed receipt.

Business

Response:

Revdex.com spoke with the business. [redacted] Scott stated that they do not do refunds and the customer was never advised that a refund would be give as that is not their policy. The customer's vehicle was shipped and was delivered.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I attached the text messages received from [redacted] stating that they were mailing my refund. This is the owner of [redacted] is outright lying and I have the police officer on scene and others saying she was threating over the phone.

Regards,

Review: I was moving from [redacted] and I inquired on a website for vehicle transportation quotes. The exact website is unknown. I was solicited by several companies through telephone (calls and text) and email. [redacted] from Big Tyme contacted me through telephone text messaging on November 19, 2014. I was given a price of $1000 dollars to have two vehicles transported ([redacted]). This price is similar to other quotes I received. I decided to choose Big Tyme to transport my vehicles.

On Novembor 24th I was instructed by [redacted] to talk to [redacted] to process the delivery. I spoke with [redacted], agreed to have my vehicles picked up Jan 3, signed a contract, and mailed a deposit for $375 to [redacted]. The remaining would be paid upon delivery.

I sent a text message to [redacted] on January 2nd to determine time of pickup from origin (Chino, CA). She told me the vehicles would be picked up between 1 and 3 pm. I waited at my property at the directed time and nobody showed up to transport my vehicles.

I called and sent text messages to [redacted] with no answer or reply. I wrote [redacted] an Email January 6 requesting a refund as I had to find other means of transporting my vehicles. I explained in the email where to send the check.

I called [redacted] January 8 requesting her to mail me my deposit amount. She told me she would mail out the deposit on Friday.

On Thursday January 15 I suspected the check was not mailed out as it has not been delivered yet. I tried texting and calling [redacted] with no avail. I decided to contact [redacted], the person who directed me to talk to [redacted] in the first place. I sent a text message to 540-764-0169, the original number that I was contacted from. He told me that he would look into the situation.

On January 16 I contacted [redacted] (through text message) to inquire on the status of my deposit refund. He said he would mail the deposit back the next day as [redacted] did not mail the check. I contacted [redacted] on January 19 (through text message) asking if he sent the check. He did not answer.

On January 23 I called [redacted] and he did not answer. I followed up with a text message with no answer.Desired Settlement: Return Deposit amount of $375 sent to S[redacted]. Check to be sent out as soon as possible.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by WHL Logistic LLC / Big Tyme Trucking LLC regarding complaint ID[redacted].

Regards,

Review: paid the company a 299.00 deposit for transporting 2 vehicles from South Carolina to Pasadena ca , they called us and told us that their truck broke down and that they will be their to pick up the vehicles in 4 hours , tried to contact them later that day and they never answered their phone . Because of this inconvince I had to hire a different transport company who got the job done , My contact with Whl logistic LLC is [redacted] who told me she would return my deposit on 6/20/2014 and it will be in my account no later then 6/23/2014 again , it was never done I called her again on 6/25/2014 to ask about the refund she told me that my deposit was none refundable , I advice her of the breach of contract and told her I will be filling legal action .Desired Settlement: return of 299.99 deposit to [redacted]

Business

Response:

[redacted] from the company called and stated that their is a contract between the consumer and the business that deposits are non refundable. Their truck did break down and the consumer choose to hire another company to complete the move while the company was getting the truck fixed.

-----Original Message-----

From: [redacted] <[redacted]>

To: [redacted] <[redacted]>

Sent: Wed, May 28, 2014 4:46 pm

Subject: Re: Fwd: Contract

I agree and I'm willing to pay the quoted price of 1700 for two vehicles..300 for deposit and 1400 on arrival of cod.

Review: I'm an active duty service member and I have recently been stationed in[redacted]. I contacted WHL Logistics to have my car shipped to Hawaii. I spoke with [redacted] about the shipment, she told me that they would pickup and ship my car to Hawaii on August 20th 2014. I paid a processing fee of $385.00. I called [redacted] the day of pickup to see what time they would arrive to get the car. I was told approximately 3:00pm, I waited till about 4:30pm and no one came. I tried to call [redacted] back to tell her that no one arrived but no one picked up the phone. I have called numerous time and still no one picked up the phone. I left her a email on September 22nd 2014 explaining the issue and I still haven't received any call or email from her. I had my uncle [redacted] call her since I am now in [redacted] and she spoke with him, she told him how she was on vacation and the truck broke down while on the way to get the car, she also said that someone will come pick up my car on september 24th at approximately 11:00 am. Meanwhile I still have been trying to get in contact with her and I still have not received any calls back. My uncle called her back and she has not pick up his calls since he initially called her. I paid a fee and didn't received any service. Till this day she has not called me back or answered any of my calls. I would like a refund and to report this company.Desired Settlement: Full refund

Business

Response:

[redacted] said that this refund has been processed for the customer.