Whois Data

MY COMPLAINT IS NOT RESOLVED AND I WAS ONLY GIVEN THE OPTION TO SAY THAT IT WAS.I will be calling my lawyerThe services the merchant claims to provide are advertisingThey are irresponsible with my security and refuse to take the appropriate action or even contact me at a current emailThe Revdex.com is ridiculous to assume I'd agree that this is a resolution, unless the company is committing in writing that they are dishonest and provide no real service;) Since the complaint is in no way resolved in the sense that I feel justice is served, but I am forced to respond as such, I hereby say the company is still in error and not providing the services renderedIf I'm unclear on why the Revdex.com wants me to say it's resolved (that is to say, the merchant in question responded with outright fiction and misdirection, but nothing further will be said, so I have to agree I'm all set,) then sure, it's closedThese people do not provide the services advertised, and I will take all legal means in my power to deal with themObviously the Revdex.com was not a helpful choice, but I do thank you for attempting to mediate:)~** *** ***

Dear Dispute Resolution Consultant, We are in receipt of [redacted]s complaint. We have reviewed the our records and our records indicate that [redacted] has never been supplied to us by [redacted] or was listed by [redacted] on any of the contact information...

associated with the DBP customer account and registration for [redacted]. That said, appears that [redacted] received that email address from somewhere/someone else. We recommend [redacted] directly with [redacted] regarding the removal of content. If [redacted] is unwilling to work with [redacted] may want to contact the hosting provider (who can affect website content) and they will investigate the issue. Generally, the DNS name server operators (identified in the Whois listing) and the hosting providers are the same entity. For [redacted]'s convenience, we have listed the hosting provider below: Network Solutions, LLC[redacted] In addition to contacting Network Solutions, LLC, [redacted] may wish to file Revdex.com complaint against [redacted] to further pursue a resolution.

Review: I have used Domains by proxy for several years now. I would say it's probably at least five years, perhaps more. I use their service to keep private my registrar information (ICANN is, I believe, the right term,) so that others cannot use it. Recently a would be client contacted me via an email I've never had on my registrar info (I've used [redacted]) and one which I've never publicly published. She supplied me with this site: [redacted] as her source. When I read their FAQ, they claim to use ICANN and registrar information, which, again, has NEVER been addressed to [redacted] previously to using DBP services. It was [redacted]. This means there IS NO WAY this company could have that email unless DBP did not live up to giving the very service which was requested of them or unless the company hacked it.

In good faith, I contacted DBP. They lied, and said that it would change when the servers updated, or that this was present to the public before I employed them (false) or that this wasn't their issue, etc. It's exactly what I pay them to prevent, and further, if [redacted] is present on my registrar information that would post-date my having employed them, so it is entirely their job to prevent this from happening. They didn't even use the proper contact info which I'd updated and I was forced to use an outdated email just to get their reply. While I understand the world works in the fashion of "Whatever we can say to not do our job is what we will say" in this day and age, DBP completely fumbled here. Everything is their fault, and they won't address the issue (because I apparently pay them to keep my info secure, and this would be a breech of security, but once it's done it's out of their hands?) nor will they even contact me using the new details given to them (I updated to a gmail and had to go to a more or less closed email account,) in an attempt to avoid the conflict.Desired Settlement: [redacted] needs to be removed. I suggest Domains By Proxy either pays for it's removal or contacts the site to have it removed. It's their inadequate service that allowed this to happen. I've tried to contact the whois site and was roundly ignored. They are hacking to get that info, but I'm not sure who I'm supposed to contact as I've obviously left my security in the hands of ies. Requests for help from Domains By Proxy were met with "not our fault, not our problem." They are free to have someone adequately-trained to contact me at the right email (so the one on my account, which is a gmail, not a yahoo mail,) to tell me how exactly this is not their fault or problem (they can review the above sites' apparent sources and realize it IS their problem, since [redacted] was the only available email on my ICANN and registrar when it wasn't "secured" by them,) and if I'm satisfied they are not at fault (which, I need it explained how information which was never available on an ICANN publicly and which they are paid to keep secure is not their problem,) I'll withdraw my complaint and deal with the hackers. However, since I am adequately satisfied DBP IS at fault currently, I feel they should pay to have it removed or deal with the offending site - it's what I pay them for, and if they couldn't keep my information secure, they should probably do what they can to RESECURE it. Again, I'm willing to listen to reason if something not copied and pasted and sent by a person who obviously did not review the complains is forthcoming, but I do fail to see how their security breech is something I should pay for with my privacy being compromised.

Business

Response:

Dear Dispute Resolution Consultant, We are in receipt of [redacted]s complaint. We have reviewed the our records and our records indicate that [redacted] has never been supplied to us by [redacted] or was listed by [redacted] on any of the contact information associated with the DBP customer account and registration for [redacted]. That said, appears that [redacted] received that email address from somewhere/someone else. We recommend [redacted] directly with [redacted] regarding the removal of content. If [redacted] is unwilling to work with [redacted] may want to contact the hosting provider (who can affect website content) and they will investigate the issue. Generally, the DNS name server operators (identified in the Whois listing) and the hosting providers are the same entity. For [redacted]'s convenience, we have listed the hosting provider below: Network Solutions, LLC[redacted] In addition to contacting Network Solutions, LLC, [redacted] may wish to file Revdex.com complaint against [redacted] to further pursue a resolution.

Consumer

Response:

MY COMPLAINT IS NOT RESOLVED AND I WAS ONLY GIVEN THE OPTION TO SAY THAT IT WAS.I will be calling my lawyer. The services the merchant claims to provide are false advertising. They are irresponsible with my security and refuse to take the appropriate action or even contact me at a current email. The Revdex.com is ridiculous to assume I'd agree that this is a resolution, unless the company is committing in writing that they are dishonest and provide no real service. ;) Since the complaint is in no way resolved in the sense that I feel justice is served, but I am forced to respond as such, I hereby say the company is still in error and not providing the services rendered. If I'm unclear on why the Revdex.com wants me to say it's resolved (that is to say, the merchant in question responded with outright fiction and misdirection, but nothing further will be said, so I have to agree I'm all set,) then sure, it's closed. These people do not provide the services advertised, and I will take all legal means in my power to deal with them. Obviously the Revdex.com was not a helpful choice, but I do thank you for attempting to mediate. :)~[redacted]