Wholesale Appliance Corp.

I am rejecting this response because:I purchased a refrigerator and freezer that was shown as in excellent conditionIt arrived totally destroyedThe driver upon arrival stated " I don't think you want to accept this" I called the sell and he stated to refuse itI refused it, seller said he had insurance on the units and he would return my money when the insurance paid himI was not satisfied with that answer and was left with no other choice than to deny the chargeHe said he knows how to get around chargebacks with American ExpressIt was his improper packing and shipping that caused the damageI never took possession and have the photo's of what I purchased and what was received and the number of the delivery guy as a witness1st photo was what I purchased and the rest is what they attempted to deliver to meWhy should I have to pay for the freight when he is insured and will receive the refund

Business states that the consumer has filed a chargeback with her credit card before contacting businessBusiness is willing to accept the chargeback minus the freight chargesBusiness believes this matter could have been resolved if the consumer contacted the business directly

I am rejecting this response because:The seller sold me a defective, unsaleable product and he knows it We are getting nowhere with this process because he won't admit this key fact or stand behind his product I would like to resolve this dispute without recourse to legal action for fraud, and I have to believe the seller would like to as well given all the evidence I have of fraud and the reports I have filed with various agencies that I will pursue if we don't come to an agreeable resolution quickly The defective refrigerator has been in my kitchen since I discovered the leak and extensive interior rust/chipping paint on June It is taking up space in my kitchen that I need for completion of my renovation project I need to have it removed immediately as I told *** and he offered to do when I called him on June 15, only to have him withdraw the offer the next day after supposedly talking to his warehouse manager He knows he is dealing with an unsaleable product and as such, would rightly not want to pay to have to take it back, or to even take it back for that matter since he can't resell it However, it would also be unethical and irresponsible to require me to pay to ship it back for the same reason. I have brought Sub-Zero corporate in on this and they know the situation and the condition of the refrigerator They have the serial number and its history, and know as well as the seller and I do that it cannot be resold in good faith without the seller clearly and knowingly committing fraud To this end, I propose a resolution that gives us both relief and a positive outcome I would be willing to have the refrigerator picked up and donated to Habitat and to apply the bead of silicone he says will resolve the current leak so they will take it, and provide *** with the receipt so he can take a tax write-off This way, he gets the financial benefit of a write-off and I get the refrigerator out of my house I am offering this in good faith to reach a positive resolution He can accept this resolution and refund the total $I paid him in good faith or I can continue the charge-back with my credit card company and the reports with the police and other internet fraud protection agencies. I do not want to waste any more time with this unscrupulous seller, he is effectively stealing from people and doing a bait and switch scam Fraud, plain and simple He needs to be stopped and I want my money back and the defective refrigerator taken away.

I am rejecting this response because:They sold me a perfect refrigerator and sent me a total destroyed refrigerator which I refusedI did not purchase with ***, so the *** return policy does not applyI purchased directly from the companyThey refunded me a portion of what I paid and was paid by their insurance company for a full refund plus refund for all shipping chargesI cannot accept a partial refund and I did not receive any merchandise that looked anything like what I purchasedWe denied delivery because it was totally destroyed and the seller collected full refund including shipping from the insurance company I paid for but they put the policy in their nameI am out over and still have the merchandise and a full refund from their insuranceThis is called insurance fraud! and a ripping off trusting customersI demand my full refund

Business states that consumer credit card dispute for freight was denied as they agreed with business position in the matterThe purchase agreement stated that the freight had to be acceptedHowever she was refunded the total amount of $4,At this point the business is not liable for any other charges as the purchase agreement stated

Business states that consumer credit card dispute for freight was denied as they agreed with business position in the matterThe purchase agreement stated that the freight had to be acceptedHowever she was refunded the total amount of $4,At this point the business is not liable for any other charges as the purchase agreement stated

On 05/14/the customer purchase a refurbished model Sub-Zero Refrigerator she view at one of our *** auctionsThe unit was refurbished, completely tested to work correctly, and then shipped over miles to her locationWe listed a days return policy on our *** listings, but the
customer is required to pay all shipping cost involved, if the item is returned for a refund*** listing clearing states that we will not pay for any shipping cost on return merchandiseThis policy is in place because, otherwise, any buyer can have a change of mind or complain about a minor issue, it would cost our business a substantial loss due to the shipping cost involved with large and heavy items such as a lbs refrigeratorIn this case, after the return period of days expired, the customer contacted us a stated there was water dripping from inside the upper fresh food compartment and that her contractor saw a small amount of water on the back wall of the refrigerator, behind the binsWe explained to her that the refrigerator had no water dripping during testing and worked perfectly upon shippingHowever, that the unit had endured over miles of travel in the back of several trucks, not to mention being bounced around with forklifts from terminal to terminalWe told her that it was most likely that the silicone seal between the evaporator drain trough and the rear inside wall of the cabinet had separated and a small amount of water was leaking in betweenI explained it could be corrected by almost anybody, by just applying a small bead of silicone caulk in the 20" strip area that separated during the shippingThat's itShe refusedWe then agreed to waive the day return policy and that we would also waive the 9% restocking fee, and refund the initial shipping charge, but that she had to return the unit to our warehouseOnce we received the merchandise back, then we would refund her in fullShe refused, claiming we sent her a defective unit and would pay to return the merchandiseThen, we offered her the option of returning the unit at our substantially reduced shipping costShe declinedThe terms of the contract were very clear; 1) that the buyer had to pay for all shipping cost involved, to and from, on any returned merchandise; 2) 9% restocking fee applied on any returned items; 3) refund/return policyWe waived all these terms, except that she had to pay for return shipping on the item and she refused

I am rejecting this response because:They sold me a perfect refrigerator and sent me a total destroyed refrigerator which I refusedI did not purchase with ***, so the *** return policy does not applyI purchased directly from the companyThey refunded me a portion of what I paid and was paid by their insurance company for a full refund plus refund for all shipping chargesI cannot accept a partial refund and I did not receive any merchandise that looked anything like what I purchasedWe denied delivery because it was totally destroyed and the seller collected full refund including shipping from the insurance company I paid for but they put the policy in their nameI am out over and still have the merchandise and a full refund from their insuranceThis is called insurance fraud! and a ripping off trusting customersI demand my full refund

On 05/14/the customer purchase a refurbished model Sub-Zero Refrigerator she view at one of our *** auctionsThe unit was refurbished, completely tested to work correctly, and then shipped over miles to her locationWe listed a days return policy on our *** listings, but the
customer is required to pay all shipping cost involved, if the item is returned for a refund*** listing clearing states that we will not pay for any shipping cost on return merchandiseThis policy is in place because, otherwise, any buyer can have a change of mind or complain about a minor issue, it would cost our business a substantial loss due to the shipping cost involved with large and heavy items such as a lbs refrigeratorIn this case, after the return period of days expired, the customer contacted us a stated there was water dripping from inside the upper fresh food compartment and that her contractor saw a small amount of water on the back wall of the refrigerator, behind the binsWe explained to her that the refrigerator had no water dripping during testing and worked perfectly upon shippingHowever, that the unit had endured over miles of travel in the back of several trucks, not to mention being bounced around with forklifts from terminal to terminalWe told her that it was most likely that the silicone seal between the evaporator drain trough and the rear inside wall of the cabinet had separated and a small amount of water was leaking in betweenI explained it could be corrected by almost anybody, by just applying a small bead of silicone caulk in the 20" strip area that separated during the shippingThat's itShe refusedWe then agreed to waive the day return policy and that we would also waive the 9% restocking fee, and refund the initial shipping charge, but that she had to return the unit to our warehouseOnce we received the merchandise back, then we would refund her in fullShe refused, claiming we sent her a defective unit and would pay to return the merchandiseThen, we offered her the option of returning the unit at our substantially reduced shipping costShe declinedThe terms of the contract were very clear; 1) that the buyer had to pay for all shipping cost involved, to and from, on any returned merchandise; 2) 9% restocking fee applied on any returned items; 3) refund/return policyWe waived all these terms, except that she had to pay for return shipping on the item and she refused

we have no further response to this unfounded complaint

I am rejecting this
response because:I purchased a refrigerator and freezer that was shown as in excellent conditionIt arrived totally destroyedThe driver upon arrival stated " I don't think you want to accept this" I called the sell and he stated to refuse itI refused it, seller said he had insurance on the units and he would return my money when the insurance paid himI was not satisfied with that answer and was left with no other choice than to deny the chargeHe said he knows how to get around chargebacks with American ExpressIt was his improper packing and shipping that caused the damageI never took possession and have the photo's of what I purchased and what was received and the number of the delivery guy as a witness1st photo was what I purchased and the rest is what they attempted to deliver to meWhy should I have to pay for the freight when he is insured and will receive the refund

On 05/14/16 the customer purchase a refurbished model 550 Sub-Zero Refrigerator she view at one of our [redacted] auctions. The unit was refurbished, completely tested to work correctly, and then shipped over 3000 miles to...

her location. We listed a 14 days return policy on our [redacted] listings, but the customer is required to pay all shipping cost involved, if the item is returned for a refund. [redacted] listing clearing states that we will not pay for any shipping cost on return merchandise. This policy is in place because, otherwise, any buyer can have a change of mind or complain about a minor issue, it would cost our business a substantial loss due to the shipping cost involved with large and heavy items such as a 650 lbs refrigerator. In this case, after the return period of 14 days expired, the customer contacted us a stated there was water dripping from inside the upper fresh food compartment and that her contractor saw a small amount of water on the back wall of the refrigerator, behind the bins. We explained to her that the refrigerator had no water dripping during testing and worked perfectly upon shipping. However, that the unit had endured over 3000 miles of travel in the back of several trucks, not to mention being bounced around with forklifts from terminal to terminal. We told her that it was most likely that the silicone seal between the evaporator drain trough and the rear inside wall of the cabinet had separated and a small amount of water was leaking in between. I explained it could be corrected by almost anybody, by just applying a small bead of silicone caulk in the 20" strip area that separated during the shipping. That's it. She refused. We then agreed to waive the 14 day return policy and that we would also waive the 9% restocking fee, and refund the initial shipping charge, but that she had to return the unit to our warehouse. Once we received the merchandise back, then we would refund her in full. She refused, claiming we sent her a defective unit and would pay to return the merchandise. Then, we offered her the option of returning the unit at our substantially reduced shipping cost. She declined. The terms of the contract were very clear; 1) that the buyer had to pay for all shipping cost involved, to and from, on any returned merchandise; 2) 9% restocking fee applied on any returned items; 3) 14 refund/return policy. We waived all these terms, except that she had to pay for return shipping on the item and she refused.

I am rejecting this response because:The seller sold me a defective, unsaleable product and he knows it.  We are getting nowhere with this process because he won't admit this key fact or stand behind his product.  I would like to resolve this dispute without recourse to legal action for fraud, and I have to believe the seller would like to as well given all the evidence I have of fraud and the reports I have filed with various agencies that I will pursue if we don't come to an agreeable resolution quickly.  The defective refrigerator has been in my kitchen since I discovered the leak and extensive interior rust/chipping paint on June 15.  It is taking up space in my kitchen that I need for completion of my renovation project.  I need to have it removed immediately as I told [redacted] and he offered to do when I called him on June 15, only to have him withdraw the offer the next day after supposedly talking to his warehouse manager.  He knows he is dealing with an unsaleable product and as such, would rightly not want to pay to have to take it back, or to even take it back for that matter since he can't resell it.  However, it would also be unethical and irresponsible to require me to pay to ship it back for the same reason. I have brought Sub-Zero corporate in on this and they know the situation and the condition of the refrigerator.  They have the serial number and its history, and know as well as the seller and I do that it cannot be resold in good faith without the seller clearly and knowingly committing fraud.  To this end, I propose a resolution that gives us both relief and a positive outcome.  I would be willing to have the refrigerator picked up and donated to Habitat and to apply the bead of silicone he says will resolve the current leak so they will take it, and provide [redacted] with the receipt so he can take a tax write-off.  This way, he gets the financial benefit of a write-off and I get the refrigerator out of my house.  I am offering this in good faith to reach a positive resolution.  He can accept this resolution and refund the total $3644.00 I paid him in good faith or I can continue the charge-back with my credit card company and the reports with the police and other internet fraud protection agencies. I do not want to waste any more time with this unscrupulous seller, he is effectively stealing from people and doing a bait and switch scam.  Fraud, plain and simple.  He needs to be stopped and I want my money back and the defective refrigerator taken away.

Business states that the consumer has filed a chargeback with her credit card before contacting business. Business is willing to accept the chargeback minus the freight charges. Business believes this matter could have been resolved if the consumer contacted the business directly.

I am rejecting this response because:
The seller sold me a defective, unsaleable product and he knows it.  We are getting nowhere with this process because he won't admit this key fact or stand behind his product.  I would like to resolve this dispute without recourse to legal action for fraud, and I have to believe the seller would like to as well given all the evidence I have of fraud and the reports I have filed with various agencies that I will pursue if we don't come to an agreeable resolution quickly.  The defective refrigerator has been in my kitchen since I discovered the leak and extensive interior rust/chipping paint on June 15.  It is taking up space in my kitchen that I need for completion of my renovation project.  I need to have it removed immediately as I told [redacted] and he offered to do when I called him on June 15, only to have him withdraw the offer the next day after supposedly talking to his warehouse manager.  He knows he is dealing with an unsaleable product and as such, would rightly not want to pay to have to take it back, or to even take it back for that matter since he can't resell it.  However, it would also be unethical and irresponsible to require me to pay to ship it back for the same reason.
 
I have brought Sub-Zero corporate in on this and they know the situation and the condition of the refrigerator.  They have the serial number and its history, and know as well as the seller and I do that it cannot be resold in good faith without the seller clearly and knowingly committing fraud.  To this end, I propose a resolution that gives us both relief and a positive outcome.  I would be willing to have the refrigerator picked up and donated to Habitat and to apply the bead of silicone he says will resolve the current leak so they will take it, and provide [redacted] with the receipt so he can take a tax write-off.  This way, he gets the financial benefit of a write-off and I get the refrigerator out of my house.  I am offering this in good faith to reach a positive resolution.  He can accept this resolution and refund the total $3644.00 I paid him in good faith or I can continue the charge-back with my credit card company and the reports with the police and other internet fraud protection agencies.
 
I do not want to waste any more time with this unscrupulous seller, he is effectively stealing from people and doing a bait and switch scam.  Fraud, plain and simple.  He needs to be stopped and I want my money back and the defective refrigerator taken away.

we have no further response to this unfounded complaint.

I am rejecting this...

response because:I purchased a refrigerator and freezer that was shown as in excellent condition. It arrived totally destroyed. The driver upon arrival stated " I don't think you want to accept this" I called the sell and he stated to refuse it. I refused it, seller said he had insurance on the units and he would return my money when the insurance paid him. I was not satisfied with that answer and was left with no other choice than to deny the charge. He said he knows how to get around chargebacks with American Express. It was his improper packing and shipping that caused the damage. I never took possession and have the photo's of what I purchased and what was received and the number of the delivery guy as a witness. 1st photo was what I purchased and the rest is what they attempted to deliver to me. Why should I have to pay for the freight when he is insured and will receive the refund.

Review: I purchased a brand new refurbished ** monogram 36" set refrigerator & freezer. The shipping company arrived and they were totally destroyed and damaged. We refused and took photo's. Seller agreed to refund our purchase. He said he had insurance and could collect. I filed a dispute just in case with [redacted]. He then said he will never give me a refund and I am out $5903.00. I have his email where he agreed to the refund then a very mean email stating he knows how to get around [redacted] and not have to refund me. We never took possession as no one would if you could see the photos.Desired Settlement: Please refund as agreed. He advised me not to accept delivery and he would file his claim. The insurance is in his name.

Business

Response:

Business states that the consumer has filed a chargeback with her credit card before contacting business. Business is willing to accept the chargeback minus the freight charges. Business believes this matter could have been resolved if the consumer contacted the business directly.

Consumer

Response:

I am rejecting this response because:I purchased a refrigerator and freezer that was shown as in excellent condition. It arrived totally destroyed. The driver upon arrival stated " I don't think you want to accept this" I called the sell and he stated to refuse it. I refused it, seller said he had insurance on the units and he would return my money when the insurance paid him. I was not satisfied with that answer and was left with no other choice than to deny the charge. He said he knows how to get around chargebacks with American Express. It was his improper packing and shipping that caused the damage. I never took possession and have the photo's of what I purchased and what was received and the number of the delivery guy as a witness. 1st photo was what I purchased and the rest is what they attempted to deliver to me. Why should I have to pay for the freight when he is insured and will receive the refund.

Business

Response:

Business states that consumer credit card dispute for freight was denied as they agreed with business position in the matter. The purchase agreement stated that the freight had to be accepted. However she was refunded the total amount of $4,495.62. At this point the business is not liable for any other charges as the purchase agreement stated.

Consumer

Response:

I am rejecting this response because:They sold me a perfect refrigerator and sent me a total destroyed refrigerator which I refused. I did not purchase with [redacted], so the [redacted] return policy does not apply. I purchased directly from the company. They refunded me a portion of what I paid and was paid by their insurance company for a full refund plus refund for all shipping charges. I cannot accept a partial refund and I did not receive any merchandise that looked anything like what I purchased. We denied delivery because it was totally destroyed and the seller collected full refund including shipping from the insurance company I paid for but they put the policy in their name. I am out over 1400.00 and still have the merchandise and a full refund from their insurance. This is called insurance fraud! and a ripping off trusting customers. I demand my full refund.