WholesaleFiltersDirect.com

Review: I was looking for reverse osmosis filters and found wholesalefiltersdirect.com that says "HAVE A TECHNICAL QUESTION? EMAIL STEVE, HE KNOWS HOW TO SOLVE MOST PROBLEMS [email protected]". Since I'm new to changing them I decided to call him for advice. He told me that I should change pre and post filters annually and the membrane every 3-5 years. He also said that his filters are compatible, easy to change and will not leak. I bought the filters and they didn't come with any instructions but were easy to change. Then I bought the membrane since the previous owner had not changed it. Again it came without any sort of instructions or product description. When I changed the membrane, there was a leak at the drain site of the membrane. When I contacted Mr. Steve, he told me to return it to him. I paid the return shipping ( 18 dollars), it took him 2 weeks to decide and I had to buy water all this time. When I got the new membrane, there was still a small leak. He told me to send the membrane back, again at my expense. By this time I was also experiencing a leak in my system so I contacted my local dealer who told me that they can fix the leak. Mr. Steve also wanted to talk to the local plumber who was helping me so I gave him the phone number but after Mr. Steve talked to him, my local dealer got mad at me and even refused to service the system. I don't know what Mr. Steve told him but I'm still trying to find someone to fix my system. Since I didn't want to keep going to the post office and pay shipping and wait for the membrane I put little silicone in the membrane to stop the leak. I found out from the local dealers, many experts and users that you should not even change your membrane unless there is a problem. Mr. Steve is trying to sell inferior quality generic products without any sort of instructions and talking people into changing the membrane every 3 years that is not only unnecessary and expensive, creates a lot of plastic waste. I am tired, frustrated and still water less.Desired Settlement: I request Mr. Steve to refund me for the membrane cost (148.00 dollars) that excludes the shipping I paid twice. I also request him to provide instruction sheets and stop misguiding people into buying membranes every 3 years. If it continues, people will stop trusting sellers and buying products online. Thank you,

Business

Response:

In response to the only complaint we have ever received about our membranes, (we have shipped out approximately 500 of these over the last 5 years and not one of them has ever been returned defective) filed by Miss S[redacted]a Bhattacharyya, what she failed to include in her complaint is that Mr. D[redacted] sent her a replacement membrane free of charge, even absorbing the shipping cost. He sent her the replacement on good faith that Miss S[redacted]a would send back the original part to be tested. Miss S[redacted]a claimed the membrane was defective because of a leak that she encountered after trying to install the part herself as she claims. Mr. D[redacted] received the original membrane, tested it, and found it to be in perfect working condition, free of any defects whatsoever.