Wilcro

Customer came in June 1 with request to repair defective adhesive on brochure holders. We have repaired as requested by customer by June 8th at no charge and notified customer. After several calls to remind customer that his boards were ready, customer never came in. Latest call was made on July 29...

contact was made. Customer said he did not want repaired boards back. I apologized for inconvenience and guaranteed that the holders should meet his satisfaction. Again, customer, understanding his frustration, said he did not want to deal with any longer and we amicably end our phone call.