Wild River Brewing & Pizza Company

[redacted] Please See Attached Documents [redacted] To Whom it may concern Thank you for your attention to this matterWild River is happy to refund Mr***'s purchase price of his meal that he did not likeEach contact that we have had with Mr [redacted] he has chosen to escalate his demeanor to a point that he is swearing at our employeesWe have a legal obligation as an employer to protect our employees from a hostile work environment, so we maintain the policy that if a customer swears at an employee, the employee has the authority to ask the customer to leave and not come backOur last contact with Mr***, Eric was trying to refund his money or give him a credit, however once again Mr [redacted] escalated his dialog to a point that he was swearing at Eric so Eric asked him to leave and not to come backI replied to Mr [redacted] via Google reviews (see insert below) inviting him to contact me directlyI have not heard from him other than seeing his post online Again thank you for your attention to this matterWild River is more than happy to refund Mr***s purchase price for anything he did not likeWe are sending him a check for $to cover the cost of his burger If you have any other questions please do not hesitate to contact me Shaun H [redacted] Do not eat here thay do not care about the customerThay put onion soaked in vinegar on my hamburgerWith out asking me if I was allergic or if I wanted that put onAnd then when I confronted them about it thay sead that's how we do it and hung up on meAnd because I was pissed when I called back to inform them of the manger hanging up on me thay wolud not make it rightAfter Eric had allrdy told me he would give me a gift card for my hamburgerI will be contacting the owner about thisEven if someone is pissed and swears a little the customer is always right and you either cook the food the way they want it or refund their money Response from the owner in the last week Thank you for your feedback ***, we have been using marinated onions on our salads and sandwiches for over yearsSince we are a totally scratch kitchen we are always happy to accommodate special requestWe do very much care about our customer's opinions and always try to build lasting relationships with our customersIf you would like to contact me directly please feel free to do so I am nearly always availableSincerely Shaun

[redacted] Please See Attached Documents [redacted]
To Whom it may concern
Thank you for your attention to this matter. Wild River is happy to refund Mr. [redacted]'s purchase price of his meal that he did not like. Each contact that we have had with Mr. [redacted] he has chosen to escalate his demeanor to a point...

that he is swearing at our employees. We have a legal obligation as an employer to protect our employees from a hostile work environment, so we maintain the policy that if a customer swears at an employee, the employee has the authority to ask the customer to leave and not come back. Our last contact with Mr. [redacted], Eric was trying to refund his money or give him a credit, however once again Mr. [redacted] escalated his dialog to a point that he was swearing at Eric so Eric asked him to leave and not to come back. I replied to Mr [redacted] via Google reviews (see insert below) inviting him to contact me directly. I have not heard from him other than seeing his post online.
Again thank you for your attention to this matter. Wild River is more than happy to refund Mr. [redacted]s purchase price for anything he did not like. We are sending him a check for $20.00 to cover the cost of his burger.
If you have any other questions please do not hesitate to contact me.
Shaun H[redacted]
[redacted]
Do not eat here thay do not care about the customer. Thay put onion soaked in vinegar on my hamburger. With out asking me if I was allergic or if I wanted that put on. And then when I confronted them about it thay sead that's how we do it and hung up on me. And because I was pissed when I called back to inform them of the manger hanging up on me thay wolud not make it right. After Eric had allrdy told me he would give me a gift card for my hamburger. I will be contacting the owner about this. Even if someone is pissed and swears a little the customer is always right and you either cook the food the way they want it or refund their money.
Response from the owner in the last week
Thank you for your feedback [redacted], we have been using marinated onions on our salads and sandwiches for over 20 years. Since we are a totally scratch kitchen we are always happy to accommodate special request. We do very much care about our customer's opinions and always try to build lasting relationships with our customers. If you would like to contact me directly please feel free to do so I am nearly always available. Sincerely Shaun