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Wild Rose Video

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Wild Rose Video Reviews (2)

*** and ***'s DVDs were mailed last week.
We did get them their edit in time, but they wanted scenes deleted added and a change in the way the video flowed
Couples hire us for our creativity and they just kept wanting changes
Which we did at no cost to them Over and over again
We were very happy to film this at no cost for them as part of a news day promotion, but they took advantage of our kindness and our willingness to change scenes over and over again
But again, the customer is always correct so my company fixed, created & changed Had to stop working on other clients over and over again to satisfy her
Social media has destroyed the business out there and has given customers the power to abuse us Although our services to her were willingly at no cost to her! I would be appreciative no matter what
We are a small company , trying to stay a float in this industry ......I don't need this!
Thank you, I just needed to vent
***
Wild rose video

Review: In 2011 Wild Rose Video was contracted via Newsday as part of a Wonderful Wedding Contest. My husband and I were gracious enough to be the receipants who won the contest. It has been a battle with them since to get our fully edited video from Wild Rose Video. I made endless calls, emails and even would go them in person because my calls and emails were not responded to. It took 2 years before we ever received our fully edited video. Then to our surprise upon viewing it the final edit was horrible. Many areas of the footage including the majority of the ceremony and the Bride (myself) walking down the aisle our faces are BLURRED, the audio is off complete with hissing during our vows. These are some of the major technical issues, but there were many other edits such as they never included our wedding date and I am walking down the aisle with my father to the priest voice in the background, no music what so ever. It appeared they had just done a quick thrown together edit to get us our of their hair. I spoke with them in regards to that and they promised they would fix it. We have been given several time frames when we should expect it only to find they never even started it. Each time I have to show up in person, as they do not respond to emails or phone calls. I was promised by Christmas. It is now 6 weeks after Christmas and once again we have not gotten a response from them. They were notified that the video had these issues over 7 months ago. We were very lucky to be the recipients of this contest however, if we knew that we may never get a quality video from that day we would have just hired our own qualified videographers. We can not go back to that day, they took that opportunity away from us. We will be married 3 years in March 2014 with 2 beautiful children, but still no properly edited wedding video. Regardless whether we won their services through a contest or not I think we deserve a quality final product that was promised to us.Desired Settlement: To resolve this issue with Wild Rose Video to fix the edited video as they had promised us in a reasonable time frame.

Business

Response:

[redacted] and [redacted]'s DVDs were mailed last week.

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Description: VIDEO PRODUCTION SERVICES

Address: 56 Columbine Avenue, Islip, New York, United States, 11751

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