Wild Sports

I am responding to this complaint via fax rather than online due to privacy issues with documentation I am sending regarding this transaction.This customer purchased a firearm on Jan 10, 2015. He initialed and signed our purchase policy at the time of the sale. The purchase policy spells out the...

procedures regarding cancellations and other aspects of the firearm transaction. Included in my response is a copy of the document signed and dated by this customer, Andrew Solorio.A $26 fee is charged at the time of the transaction for the state processing of the transaction. $25.00 of that charge is the government fee to process the transaction and do the background check on the purchaser. $1.00 is the dealer handling fee. That fee is disclosed on our sales receipt as "Gov $25+$1."That fee and the state dealer record of sale as transmitted via computer to the State Department of Justice is what begins the background check to ensure the customer is eligible to purchase the firearm.On January 16, 2015, we received a "Delay Delivery" notice from the State Department of Justice, which means we cannot release firearm until we receive an "Approval after Delay". We notified the customer by leaving a phone message that day that the transaction had been delayed and we would not be ale to release the firearm on the "pick-up" day indicated at the the time of the sale.A Department of Justice Delay takes the matter out of our hands as to the disposition of the firearm. We are prohibited from releasing the firearm to the customer. The State does not convey any reasons to us, instead it is between the customer and DOJ.There are 3 results that can occur:1. We receive an "Approval after Delay" that allows is to release the firearm.2. We receive a "Denial after Delay" which prohibits us from releasing the firearm.3. We receive an "Undetermined" status if DOJ has been unable to determine the eligibility of the purchaser and the transaction is more than 30 days old. The state gives the dealer the discretion to release the firearm. Our policy is posted in the store and stated on the purchase policy that we will not release the firearm in an "Undetermined" transaction.This customer called the store Feb 5, 2015 and spoke to one of our managers. He was upset that DOJ has not made a decision. Our manager explained to him that we had no control over it, and if the status did go to "Undetermined" that we would not release the firearm and that there would be cancellation fees involved.He came to the store Sunday, Feb 8, 2015 and there was no updated notice from DOJ. He had paid cash for the transaction and we did not have enough cash at that time for his refund. He asked to come back on Monday at which time there would be cash for the refund and perhaps a response from DOJ.He called Monday morning, but there was still no update. He came in Monday afternoon and cancelled the transaction and received a cash refund for the transaction less the state background fee and less the cancellation fee of $50 which are addressed in the purchase policy he signed at the start of the transaction.Attached are documents pertaining to this transaction:Signed purchase policyDealer Record of Sale showing Delayed StatusLetter to us from DOJ indicating Delay Delivery.Copy of original transaction receipt and refunded receipt.[redacted]Wild Sports###-###-####

Review: I was charged a $26 background check fee and a $50 restocking fee for a firearm that I was trying to purchase but ended up having to cancel due to a 30 day delay by the DOJ that ended up going over the required response within 30 days. I went to the place of business on day 30 and 31with no results. Store decided that although their policy states they will charge a restocking fee for a denial, I was still charged the same restocking fee when my response was not a denial. Their policy states that if it is canceled there's a restocking fee; how convenient that Wild Sports has a policy scam that an undetermined decision is an automatic cancel which then I have to pay the restocking fee as I did. As the real law after the 30 days have passed with still no denial, it is up to the sellers discretion to release the firearm not scam the customer and keep the $26 that I paid for a background check with no results as it "cannot find me" and $50 for the restocking fee. At the end of the day, I still wanted the firearm. They are the ones choosing to cancel my order, not me, so how is it reasonable to charge me the $76?Desired Settlement: I want my $26 for the background check that I never received, obviously and I want the $50 restocking fee I was charged.

Business

Response:

I am responding to this complaint via fax rather than online due to privacy issues with documentation I am sending regarding this transaction.This customer purchased a firearm on Jan 10, 2015. He initialed and signed our purchase policy at the time of the sale. The purchase policy spells out the procedures regarding cancellations and other aspects of the firearm transaction. Included in my response is a copy of the document signed and dated by this customer, Andrew Solorio.A $26 fee is charged at the time of the transaction for the state processing of the transaction. $25.00 of that charge is the government fee to process the transaction and do the background check on the purchaser. $1.00 is the dealer handling fee. That fee is disclosed on our sales receipt as "Gov $25+$1."That fee and the state dealer record of sale as transmitted via computer to the State Department of Justice is what begins the background check to ensure the customer is eligible to purchase the firearm.On January 16, 2015, we received a "Delay Delivery" notice from the State Department of Justice, which means we cannot release firearm until we receive an "Approval after Delay". We notified the customer by leaving a phone message that day that the transaction had been delayed and we would not be ale to release the firearm on the "pick-up" day indicated at the the time of the sale.A Department of Justice Delay takes the matter out of our hands as to the disposition of the firearm. We are prohibited from releasing the firearm to the customer. The State does not convey any reasons to us, instead it is between the customer and DOJ.There are 3 results that can occur:1. We receive an "Approval after Delay" that allows is to release the firearm.2. We receive a "Denial after Delay" which prohibits us from releasing the firearm.3. We receive an "Undetermined" status if DOJ has been unable to determine the eligibility of the purchaser and the transaction is more than 30 days old. The state gives the dealer the discretion to release the firearm. Our policy is posted in the store and stated on the purchase policy that we will not release the firearm in an "Undetermined" transaction.This customer called the store Feb 5, 2015 and spoke to one of our managers. He was upset that DOJ has not made a decision. Our manager explained to him that we had no control over it, and if the status did go to "Undetermined" that we would not release the firearm and that there would be cancellation fees involved.He came to the store Sunday, Feb 8, 2015 and there was no updated notice from DOJ. He had paid cash for the transaction and we did not have enough cash at that time for his refund. He asked to come back on Monday at which time there would be cash for the refund and perhaps a response from DOJ.He called Monday morning, but there was still no update. He came in Monday afternoon and cancelled the transaction and received a cash refund for the transaction less the state background fee and less the cancellation fee of $50 which are addressed in the purchase policy he signed at the start of the transaction.Attached are documents pertaining to this transaction:Signed purchase policyDealer Record of Sale showing Delayed StatusLetter to us from DOJ indicating Delay Delivery.Copy of original transaction receipt and refunded receipt.[redacted]Wild Sports###-###-####