Wilde Honda

Good Afternoon, Wilde Honda has settled with [redacted] for $in the form of two checks one for $and another for We appreciate [redacted] bringing this matter to our attention We took her complaint very seriously and took appropriate action internally so this does not happen again Thanks again Wilde Honda

Wilde Honda is currently working with customer to resolve these issues to achieve full satisfaction [redacted] GM

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is the type of attitude we have been facing since this startedI am the owner of this vehicleJust because I do not have the same last name as my husband does not mean the vehicle does not belong to meWe got a call from the General Manager (***) were told he would look into the matter further days ago still haven't heard back (as did the customer service person over a week ago and we have not heard anything back)Their lack of respect and continued lies are unethical and unprofessionalThe back pedaling of the mechanic on the service preformed is a clear indication he is lying but they are not willing to even accept that as a possibility even though they can't give us answers as to how the damage would have been caused if not caused by their mechanicThis is the only facility this car has EVER been serviced at so they can't point fingers at other mechanics from other companies although that seems to be their go to argument Regards, [redacted]

Your feedback and satisfaction is very important to us, ***I am sorry to hear about your experience and would like the opportunity to make a better impressionPlease call me at your earliest convenience [redacted] , General Manager###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The response by Wilde Honda is not based on the facts of the case They never offered ANYTHING other than for me to bring the car back for service I was the one who requested the car be picked up for service in my initial discussion They did agree to send a driver over to pick up the car They never offered a loaner carEVERThe attitude of the service rep was, "hey we messed up so bring it back and we can try to fix it right this time." He did not provide any reasons for why the service was not performed properly the first time After being transferred to the service manager during one of my calls, I was informed that an incorrect part had been installed and they could not clear the code and get paid by Honda of America for the recall service That seems to be their motivation Payment for service, not the potential liability of improper service on a potential critical safety itemThey have never contacted me directlyAll communications with this business has been me calling them I still do not have the name and number of the person to contact that can do anything about this matterA Yelp review response they posted online suggested I call the service department and was given the general dealership number, no name.If they were aware of the incorrect part installed a few days after it was installed on December 29th, why was it not until Feb 2nd that I received a generic post card, identical to prior mailings, informing me to have Airbag service performed They say they knew of the incorrect part being installed right away, but they did not use the contact information they had on file when I dropped the car off to contact me!They let us drive a car with known incorrect parts for over months! They are not able to tell me if my air bag is functional with the incorrect part installed as it sits They must not care about customer safety.I repeat my request for a full refund for any and all services performed on my car that I personally paid I have no confidence that any work was performed in a correct and professional manner considering how they mishandled a major safety issue I do not plan to have any of my Honda cars serviced at this business I hope this complaint of poor service and business practices is distributed far and wide to inform other potential customers and help them make informed decisions regarding auto repair for their Honda cars and any other brands this deanship works on Regards, Peter [redacted]

Wilde Honda has offered a full refund and to give her a full trade value in the amount of full purchase price The car is under full factory warranty and had a recall directly through Ford The recall is completely free and Wilde has provided assistance with rental vehicles Wilde Honda has done everything we can do to resolve this issue

Wilde Honda and Erin have agreed to trade in the Ford Focus on a different carThank you Erin for working with us to resolve this issue Wilde Honda

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] the service manager did contact me that same day and said that they would like to purchase the car back from me at the purchase price and get me into another carBut, this just creates a list of other problems like finding another affordable car with the miles/year this one has, reapplying for financing, the cost to transfer plates, the hits on my credit againAfter several attempts to contact [redacted] and leaving messages he has not returned my calls I propose that they (wilde) pay for the added warranty coverage that I already paid for The cost for this was and I will keep the car and deal with taking this car back and forth to the dealership for the repairs Regards, [redacted] ***

Tell us why hereDear ***,In response to your e mail that states customer complaint # [redacted] I believe this is a friend of the owner of a Honda civic that was towed in to our repair facility because it did not run and customer could not get it started.After pushing vehicle into repair stall our Honda master technician diagnosed vehicle as having lower than compressionNext step in diagnostic process is to remove valve cover to inspect the timingVisual inspection showed us the timing was offThis is simply the diagnosesIn order to go any further the timing belt will have to be replaced to correct timing and determine if there is any further damage to motor.Our service advisor gave this information to the owner of the vehicle.Our advisor was then contacted by the customers friend who wanted to know our diagnoses and processHis friend was explained the diagnoses and process by our advisorHe did not agree with our diagnoses and wanted to speak with a manager.Our second shift supervisor spoke to him about the diagnoses and what was needed as explained aboveHe was not satisfied with diagnoses still so we had him speak directly to our tech assigned to vehicle for any other information he wanted.After speaking directly to our tech - he continued to disagree with our diagnosis and asked for discounts on repairsWe offered a 10% discount.Because of a clear lack of trust and belief in our diagnoses we told the customers friend that we recommend he gets a second opinion from a different repair facility.He declined repairs and towed vehicle to a different repair facility of which we do not know the name ofThis repair facility confirmed our diagnoses that the timing was off.The customers friend called us after this confirmation and accused us of removing cam pulley, crank pulley, and lower timing cover and damaging one or more of these parts.We told him as we explained in the diagnostic process previously that we did not need to remove any of those parts to diagnose the timing being offThese steps were unnecessary as we already new what was needed to start repair processWe explained to him that we did not damage any parts on this vehicle, and our diagnoses was correct from the start as confirmed by second facility.If there is any more information you need, or any questions please call or email us.Thank you

Your feedback and satisfaction is important to us, ***I am sorry to hear about your recent experienceI'd appreciate the opportunity to speak with you and hopefully address your concernsPlease call me at your earliest convenience [redacted] ###-###-####

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Wilde fixed my seats Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me YET, it would have been nice for them to respond to my request on HOW they fixed the dome light because it was acting like it wasn't fixed.So, I guess will let this go.Thank you for your helpRegards, [redacted]

*** *** bought his civic in 11/13/for two items, diagnoses of check engine light and stalling at ***esWe were unable to duplicate stalling complaint at this ***e but informed customer that his emission light was on due to a physically broken crank sensor and codes for catalytic
converterCustomer decided to have the crank sensor replaced at this ***e and was informed his emission light will not stay off if the converter is in fact badCustomer came back to dealership two or three months after this stating that through researching on his own he believes that his intermittent stalling issue may be related to his ignition switch , and that there was a recall issued on the ignition switch for this vehicle in Customer was informed that this recall had been completed on his vehicle ( at another dealership ) Customer was then informed that the procedure from American Honda is to have his complaint verified and diagnosed by a Honda Dealer and Submitted for Warranty approval if it is in fact a part that was under recall at any ***e This step would have to be completed to proceed any further with American Honda

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]On Thursday, April 20, 2017, I went to Wilde Honda around pm and met with *** ***, and told him all the issuesI also showed him the pictures where he could clearly see water in my van that I purchased from themI also showed him fresh drops that were still coming inside the vanJeremy said he will get everything taken care ofI was at the dealership until close to PM for nearly hoursWhen vehicle came back, Jeremy said everything is taken care off and there shouldn't be anymore water coming inHe said, it took this long to find the leakI asked him, if it is fixed for sure, because I live too far and don't want to come backIt is a hassle for me and I just spent nearly hours thereHe said all has been fixed. During the rain on Wednesday, April 26th and Thursday, April 27th, water is pouring in and I have to keep towel in the front to keep the vehicle dryThis is unbearable because I went for newer year vehicle and paid good amount of money so I wouldn't have these issues for few yearsI have an older nissan quest in my possession that is in better shape then this newer nissan quest.I would like them to fix these problems or return the vehicleThank you
Regards,
*** ***

Hello,I am sorry you are experiencing problems with your Ford I will follow up with you today by phone so we can help in every way we can *** ***Preloved Director###-###-####

Wilde Honda has replaced the windshield to fix the leak

Wilde Honda's response to complaint of *** and *** ***
Attached is the Wilde Certified Coverage agreement signed by *** *** as well as all related sale documents The terms of the Wilde Certified Coverage Agreement are a 50/ split in payment for the issue for days or up to miles from the date of purchaseThe miles on delivery were 105,
Wilde Honda paid 100% of the repair order dated 12/31/2014 for $181.08. Mileage 105,
Wilde Honda paid 100% of the repair order dated 12/9/for 488.67 note mileage 106,(miles from delivery miles of 105,
Customer declined all extended service agreement options
Purchase contract "conditions of sale" AS/AS SHOWN
There is no "implied warranty"
Sincerely,
*** ***

To Whom it may concern Wilde Honda will refund *** *** $285.99. Thank You , *** ***Wilde Honda

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.1) American Honda corporate case management has admitted that Wilde Honda was negligent to diagnose and cure faulty recall part. 2) In spite of American Honda corporate admitting Wilde Honda's negligence and
failure to address
customer
safety needs because of faulty recall part, Wilde Honda response continues to avoid addressing their failure to diagnose and address faulty recall part issues that was the cause of the life threatening stalls. 3) Wilde Honda response shows continued gross negligence for customer's safety and well being after already traumatized because of their failure to perform correct recall diagnosis and repair.4) Wilde Honda response shows continued intent to dishonor their falsely advertised "satisfaction guarantee" 5) If Wilde Honda was honest with responsible accountability, they would honor their "satisfaction guarantee" with requested reasonable refundRefund requested will not actually recompense for the traumatic pain, distress and suffering caused by their negligence, which American Honda corporate has frankly admitted in this case (breach of contract is 100% certain and affirmed by American Honda corporate).6) Apparently Wilde Honda disregards state and federal consumer protection laws, especially regarding life threatening faulty recall parts. 7) At this poignant point of notice and opportunity to cure, Wilde Honda's grossly negligent response appears so extreme nowas to reasonably be considered intentional harm to further traumatize already injured customer
Regards,
*** ***