Wilde Toyota

In March of 2016 I purchased a used vehicle from Wilde Toyota Milwaukee, and three different service plans including a car care plan that was meant to fully cover routine maintenance. In July I found out they sold me the wrong service plan for type of car I have. Customer service manager Mary Doherty told me I was in the wrong, and said even though the maintenance plans can be misleading “that’s just how it is”. I decided to cancel my plans because Wilde was not willing to get this straightened out.

I continued to contact financial manager Jeff Klawitter for another two months just to cancel the plans.
Since I dealt with this situation for several months, Jeff Klawitter assured me multiple times on the phone, and in person that I would get a 100% refund on the service plans. 2 days before the refund was taken off my loan Jeff Klawitter again assured me I would get a 100% refunded. The amount refunded was about $1,300 short. I told Jeff the amount refunded was short, and he agreed saying he would look into it. Jeff Klawitter left me a message today saying :

“I am going to be unable to get any more refund back to you. I did check with my sources and given the time that has elapsed, I just don’t have the availability to do that.”

“Unfortunately I was mistaken when I said I would be able to get you a 100% refund. That was my mistake, I tried to get it rectified but I’m unable to do that.”

First, Jeff Klawitter said that I couldn’t get a 100% refund because too much time elapsed. Too much time elapsed because of Wilde not helping the situation in a timely matter. I had to deal with this since July by constantly calling and leaving messages for any progress.

Second, I would be a lot more understanding if Jeff Klawitter told me that he would try to get the 100% refund but can’t guarantee it. Instead he told me several times I would get a 100% refund , even when I asked him to make sure. The least Wilde can do is refund me the $1,300 for the lies and nuisances I have dealt with since July.

I would be extremely leery purchasing a vehicle from Wilde with these unethical and lying business practices coming from the head of their very own finance department.

Review: I found a used vehicle advertised for a price of $13,990 on the web site of Wild Toyota on 5/11/16. I called Wilde Toyota to see if the car was still available. The person that answered the phone checked their records, told me the vehicle was available, and gave my name to [redacted], the sales person. I told [redacted] that I had decided that I wanted to buy that car, as it seemed to be a good deal, and that I would come to look at it and buy it after work that day. When I arrived at Wilde Toyota later on the day of 5/11/16, [redacted] informed me that the windshield of the car was broken and that it would cost an additional $1000 to repair it, so the price of the vehicle would increase by $1,000. I asked if Wilde Toyota would absorb all or a portion of the cost of the windshield repair in light of the misrepresentation of the vehicle price and condition in their advertisement, the fact that no one had informed me of this significant change before I spent the time to travel to their facility, etc., and [redacted] checked with his sales manager and said that the only way I could buy the car is if I paid the entire cost of the windshield repair, which would have brought the cost of the car to $14,990. No one showed me the vehicle. I was very upset about the [redacted]er and left.

Later that evening when I spoke with a Wilde Toyota Sales manager on the phone about this [redacted]er, he indicated that this was an error and there was nothing he could do about it.

On May 12 the vehicle in question is still posted on the Wilde Toyota website, listed at the price of $13,990.Desired Settlement: I would like to purchase the certified vehicle that is advertised at the price advertised with an intact windshield, without paying the additional charges for the windshield repair. I would even consider paying a portion of the repair charges.

Business

Response:

Revdex.com,In response we do apologize for Ms [redacted] concern. We feel that in investigating things that there was some bad timing as to the eventsshe mentioned. Wilde was in the process of sending the mentioned car to auction which had a damaged window increasing our cost of salewhich wasn't updated on the website. We did call Ms [redacted] apologizing to her offering her the opportunity for us to retrieve the car from auctionwith her having the opportunity to be able to purchase the vehicle which she denied.We have a long tradition of taking care of customers at a very high level and have been recognized for those efforts in many arenas. Howeverthings happen without intention that we do apologize for.Please accept our apologies. Respectfully Wilde Toyota

I tried to purchase a vehicle via the internet as I am located in Illinois and the business is in Wisconsin. After four days of trying to finalize the purchase, and the following events, I am still without a vehicle especially since I was replacing mine as a result of an accident that claimed total loss of mine.

1. Price negotiation and specifically the discrepancy in the quote between Wilde's sales managers and me ($19,750 vs. $19,500).

2. Sales manager accusations of “playing games” and statement of “…when you are told it’s bottom line pricing, its bottom line pricing” even though I was never told this. Upon further conversation to offer clarification, his tone escalated and became defensive and aggressive.

3. Uncooperative finance department to provide an Offer of Sales letter when I specifically stated to them upon inquiry of what could be done to earn my business, “…there is nothing you can do because I am loyal to my bank, I trust them, and they have been there for me since my husband died.”

4. Insistence that I finance through Wilde Toyota and refinance through mine because “…our finance department wants to finance this.”

5. Indicating my social security number will be required when I am not registering a vehicle in Wisconsin as I am an Illinois resident.

6. Email received for my bank in lieu of an Offer of Sales letter which stated the very bottom: *Any prices given via e-mail do not constitute a binding contract."

At this point, I'm not certain if I will be able to recoup my deposit to hold the vehicle and will refute it via my credit card company if they do not offer it back to me. This business created numerous barriers and displayed on a number of occasions the lack of integrity for me to purchase this vehicle. I believe that I am correct not assuming the risk to purchase the vehicle as I have no idea of what I could expect if I were to drive the 4 hours to try to complete the deal.

Review: My husband and I put down a deposit of 2000.00 on a certified car. My husband let the sales person know we would be picking the car up on Tuesday with our own financing. We talked with the sales person several times about the car because the receipt says if delivery is not made in 24 hours the car would be resold. This is the reason we put down such a high deposit. The sales person said we only had to put down 200.00 to hold the car. At no phone call Saturday, Monday or up until the time we came to pick up the car were we told it was sold. I took a loan out for the car which has a pre-payment penalty of early payment and cancelling of the loan. I have been charged 175.24. I feel Wilde Toyota should pay these fee because if I would have know the car was sold I would not have taken out the loan.Desired Settlement: Why was the car sold when we put a down payment? Why were we not notified that the car was sold before we came to your office? They could have called me and let me know the car was sold and my dealing with this company would have ended. They could have put the 2000.00 back on my credit card without me coming to their business.

Business

Response:

Revdex.comIn response We apologize for any misunderstandings. The original purchase contract has a clause stating vehicle must be delivered within 24 hours or contract void as to not tie up inventory.Our intentions were certainly to deliver a car to Mr and Mrs [redacted] that is our business, However they were unable to meet the above timeline therefore the vehiclewas sold unfortunately.What ever loan or penalty fee they encountered is unfortunate.In the future if the [redacted]s decide to do business at this store we will credit them the $178 as an act of good will.Wilde Toyota

Consumer

Response:

Both my husband and I would still like to be listed as a dissatisfied customer.

Review: In January of 2014, I purchased a 2006 Subaru Impreza from Wilde Toyota. On the Wisconsin Buyer's Guide, it was listed that there were no problems with the vehicle, and that the head gaskets were functional. Upon purchase of the car, I brought it to a licensed Subaru dealership ([redacted]'s Subaru City) for a third party inspection, where upon one glance, it was discovered the head gaskets on the vehicle were severely leaking. Oil was all over the engine and it was clearly visible not only to the reasonable mechanic, but to the reasonable person as well. I brought the car back to Wilde Toyota the next day, and told them of the head gasket problem and their misrepresentation on the Wisconsin Buyer's Guide. The staff at Wilde Toyota begrudgingly agreed to repair the head gaskets. A few days later I was told the job was done and I came to retrieve the vehicle.

Since the head gasket repair, I have put only 10,000 miles on the vehicle. The average American puts about 13,000 miles on his/her vehicle every year. In addition, I have kept up regular maintenance on the car and have been in no accidents.

On May 11, 2015, I brought my car in to get regular service at the same licensed Subaru dealership who discovered the problem initially ([redacted]'s), and was told once again the head gaskets were severely leaking. I was stunned because the head gaskets allegedly had been "replaced" just 10,000 miles ago. The mechanic brought me back into the garage and showed me the problem. He also showed me that it looked like certain parts were re-used in the "repair" of the head gaskets by Wilde Toyota. The mechanic told me that if the job were done properly, it is incredibly unlikely that the head gaskets would begin leaking again. I spoke to several other mechanics and all agreed. They all agreed that when the head gasket "repair" was done by Wilde Toyota, they either did the job improperly with re-used parts, or just put sealant over the leaking portions. The invoice of the "repair" notes that the head gaskets were "replaced." Whatever the case may be, according to the experts, Wilde Toyota did something wrong when they "repaired" my head gaskets and made representations to me that were not in accordance to those facts regarding the "repair". Such conduct, in most jurisdictions, would amount to fraud. Because the mechanics all saw it this way, they recommended I go back to Wilde Toyota to have the problem remedied.

The next day I contacted Wilde Toyota and set up a meeting with their service department. Upon their mechanic looking at the engine, [redacted] concluded that the head gaskets were indeed badly leaking. As I did the first time around, I politely asked for Wilde Toyota to remedy the problem by fixing the head gaskets and doing it right this time around. I showed them documents from the third party mechanics at [redacted]'s noting that parts were most likely re-used to substantiate my claims. Wilde Toyota refused to fix the problem, and claimed they would instead do it for $1700. I refused service and explained to the technician that I would not pay for a repair they should have done properly in the first place-- a "repair" that they only did because of their fraudulent omissions in selling the car to me. I told the technician this was a serious problem, and asked to speak to the service manager, Bill Haney. I was told that Bill was "busy" in "meetings" and that he would not come out to speak with me. Instead, I was told to call him, which I did. Upon calling, I received no answer, and left a very polite and clear message describing the problem, as well as my phone number for contacting me back. Bill and his staff never got back to me. It has been about two weeks and I still have received no communication from Wilde Toyota.

Now, I am stuck with a car that was most likely "repaired" in a fraudulent or negligent manner. From day one of dealing with Wilde Toyota, I have been mislead and treated disrespectfully. Not only have the committed fraud against me once, but in fact, it appears they have now committed fraud against me twice. I went through Wilde Toyota because I was told they were reputable. Unfortunately, I have been twice deceived by this corporation. If the owners of the company knew of this conduct, I am sure they would be ashamed. Lying about the true nature of the vehicle's head gaskets, then improperly "repairing" them to cover their tracks is outrageous.

I hope that this issue can be settled with professionalism, honesty, and integrity. Unfortunately, I have not received any of these virtues in dealing with this company. In fact, I have received the exact opposite. I've given Wilde Toyota plenty of time to respond to me, and I have been ignored. I am displeased it has had to come to this, but I hope that someone at Wilde Toyota will finally reach out and come to some kind of agreement with me. I look forward to actively and positively engaging with their representative when and if that day comes. If not, I will attempt to mitigate my damages by having the head gaskets replaced, and then sue Wilde Toyota in small claims court or regular trial court to recover those damages.Desired Settlement: I would respectfully request that Wilde Toyota or their agents properly replace the head gaskets on my vehicle at no cost to me. Or, I would ask that Wilde Toyota write me a check for the repair to be done at Wilde Subaru.

Business

Response:

Revdex.com,

In response, we have an appointment June 5th

to review concerns re this matter.

Wilde Toyota

Review: We bought a used 2006 Suzuki from Wilde Toyota and an extended warranty in the amount of $2200 on 2-16-2008. The terms of the contract was for the Platinum Plan with the guarantee that if the service wasn't used in the 7-year period, we would receive a refund of the total amount less $50 administration fee. We called Fidelity and they said they didn't have the paperwork, paperwork doesn't match up. We went to the dealership to collect on the contract rebate on February 27, we met with a guy named [redacted], in Finance. He took copies of all of our original paperwork and said it appeared that we indeed had a claim. He told us it was with Fidelity, a third party. Our contention is that we paid Wilde Toyota and our contract was with them. He indicated that [redacted] had to pull the original sales file and he would call us on Monday. He called at 4:30 Monday at the auto show and didn't have the paperwork. My wife then called back and talked to Jeff on March 2, another finance guy. He told us that their file didn't have the same paperwork. WE asked how that could be when the original paperwork they gave us (still in the original packet we got from them when we bought the vehicle) wasn't the same and how could they be sure their files were right? He didn't have an answer. I asked for the [redacted]'s name and was told in was [redacted]. I called him on Tuesday, March 3 and left a detailed message. He didn't have the courtesy to call me back. We tried to get this resolved as the contract said we needed to make the claim within 30 days and that is fast approaching.Desired Settlement: We want a refund in the amount of $2,150 per the terms of the contract.

Business

Response:

Revdex.comWilde Toyota has discussed and reviewed on the phone and in person Mrs [redacted] concern.Unfortunately Ms [redacted] signed documented coverage was for the Platinum vehicle protection planand not the Gauranteed protection plan.Where the misunderstanding comes in from 7 years ago we are unaware and do apologize for.However we must defer to the signed documents in our files.RespectfullyWilde Toyota

Business

Response:

Revdex.com

Thanks for your attention to this matter.

Originally we contracted the wrong document

on the wrong form which happens with the [redacted] However..

At No time did they contract for the Guaraunteed

Price Refund.

It in fact was a Platinum Service Contract through Fidelity Warranty services.

They erroneously have a "copy of the back" of a

Gauranteed Price Refund Service contract but the

contract number which is [redacted] is a regular

platinum $ 0 deductible no refund contract.

The copy the refer to and forwarded is the correct contract..they back pages which are copies

and not originals of a Gauranteed price refund

which again they did not contract for.

Wilde again invites them in to discuss and review

to resolve so they understand. Platinum doesn't mean Gauranteed price refund.

With that we will close this matter.

Please have them reach out to our [redacted] for another personal consultation

Respectfully

Wilde TOyota

Consumer

Response:

Review: Put $5,000.00 as a down payment. The dealer is now telling me that I must wait ten to fifteen days to receive my money back.Desired Settlement: I would like my money now ($5,000.00) so I can move on to another dealer that is more amenable to my terms of buying a car

Business

Response:

Revdex.com,It is our understanding that we are trying to secure a loan for Mr. [redacted] and are awaiting information from him to move forward on his efforts to buy a vehicle from Wilde Toyota.If this has changed Mr. [redacted] can contact Mr. [redacted] ###-###-####5 at Wilde Toyota and we will act on his wishes within a reasonable timeframe.Wilde Toyota

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

[redacted]This dealer is confused, I would NOT buy a vehicle from them. I was asked to leave the dealer and as a result would never set foot in that place again. I would NOT recommend them nor would I give them a review, let alone a positive review. They need to return my money ASAP.

Business

Response:

Revdex.comBased on Mr [redacted] response, we are clear as to his wishes. He can reach out to Terry [redacted] and make an appointment to come in and sign for his credit card refund. Wilde Toyota

Review: My fiance and I went to Wilde Toyota to look into trading in her vehicle for a lease or new car. The vehicle had no lien holder. Not being satisfied with the trade in value we were asked if we'd walk out with a new car if given $17,500. We said yes. They later say that because of her credit she's not able to lease. We left and returned later. We then said we'd buy a new car instead of lease. I noticed later on that they gave us $17,000 for the trade. That was $500 short. I went in and asked the salesman why we were shorted the money and of course he said we weren't. I left and immediately filed this complaint.Desired Settlement: I feel they need to pay $500 towards our financing to fulfill the trade in value they offered.

Business

Response:

Revdex.com,

We have investigated Mr. [redacted]'s concern.

Our documents don't agree with his perception of the numbers. We were unable to secure financing

in respect to his/their lease application. So

then resulting in changing and applying for a finance loan which was approved. At all times

the trade in value base on our documents and our interviews is consistent and of $17,000 not $17,500 as Mr [redacted] stated. When leasing there

was a $500 incentive to be added if the lease was approved. So maybe that is where his confusion

possibly came in adding the value of $17,000 and

the $500 is what we can speculate.

We do value his business and apologize for his confusion to this matter.

Wilde Toyota

Consumer

Response:

Review: WILDE Toyota misrepresented a vehicle specifically as a NON-SMOKER Vehicle. (please see the vehicle description, very last sentence in this link [redacted]) When we went there, the vehicle had an obvious stench of smoke. We were not willing to purchase a smoke-infused vehicle. So, we were looking at a similar model. The next similar model had 12,000 more miles and was $1000 more and they would not match the price of the vehicle that smelled like smoke. I digress. They are clearly misrepresenting the description of the vehicle in order to draw potential buyers in.Desired Settlement: I would like WILDE to match the price of [redacted](the misrepresented vehicle) to a similar model such as [redacted], or [redacted] as long as those vehicles are smoke free as well. (which the website states they are non-smoker vehicles)

Business

Response:

Revdex.com,

Certainly our business plan isn't to misrepresent

a vehicle as a non-smoking vehicle if it were.

There a numerous variable in this scenario...

from odor recognition (individual scenses) to

a previous test drive of a smoker and there odor

attaching to the interior for a short period of time etc etc...

So for any inconvenience we do apologize and hope

to be able to do business on hopefully another car.

If so please contact our management team to sit down and discuss your options in person.

Respectfully,

Wilde Toyota

Consumer

Response:

Review: On Saturday June 20th-2015 I took my grandson to Wilde Toyota to see about getting a used car he had seen on Wilde Toyota website for under $6000.00 he just wanted something he could 1 afford since he had just graduated High School and 2 something he could use to get to and from work and College in the fall there was a young man (25) in the parking lot when we pulled in who introduced himself as Cody Nass we informed Cody what we were there for he said he was sure he could help us the first car my grandson asked about was the one that was under 6000.00 Cody on the other hand could not seem to locate or know the location of said vehicle then my grandson asked about car number 2 which was also on their website and also under $6000.00 this car we were informed by Cody was he thought being driven by an employee who had decided to purchase it then we were shown the website where my grandson was shown cars that were now between $8000.00 to $8500.00 which we were assured would still keep his payments at $200 per month so my grandson picked a 2007 Toyota Corolla took it for a test drive and decided he liked it next came the financing part my grandson had $500 in graduation money he was going to put down on it my job was to cosign since he had no credit we filled out all the paperwork unfortunately we were told the bank was closed and we would have to wait until Monday to come back on Monday at 6:30 p.m. so Monday morning I decided to call around noon just to see if the answer on co signing was yea or nay mind you I have a fair credit score of 685 I own my own house for 10 yrs but have a lot of debt I had been working on for the last 5 yrs to build my credit history higher I had found out through my credit monitoring service that a hard enquiry had been done on Saturday so I called and asked for Cody our sales rep only to be told he had called in sick then I asked to speak to the financial dept to find out about the financing I was put through to a Darryl I left him a voice message since he didn't answer asking him to please call me back I then tried 3 more times through out the day to get a hold of Darryl each time leaving a voice message without ever getting a call back at 5:15 p.m. I left work to go and pick up my grandson now mind you I work in Brookfield and my grandson works in Wauwatosa we drive all the way to Wilde Toyota to be met by a [redacted] who is Cody's roommate he says have a seat I'll go check on the financing then [redacted] comes back and tells me I'm sorry he's ( Darryl ) is helping another customer right now and will be with us shortly so we wait in the mean time [redacted] says I'm sorry he also needs additional information to which I respond we gave all the information to Cody on Saturday don't you have his paperwork to which he replied no it was at this point that the very rude and unprofessional Darryl walks up introduces himself and says to my grandson while pointing his finger YOU HAVE NO CREDIT to which I replied well of course he doesn't he just graduated which is why I'm co signing he then asks me if I own or rent I tell him I own and that I gave all this information on Saturday to Cody to which Darryl replies I don't have that information to which I reply I could of given you this information had you returned a phone call since he had acknowledged my many phone calls by saying he was going to hire a new operator just to handle all my calls then he tells us he will have an answer for us by 1:00 p.m. Tuesday June 23rd so Tuesday I again wait to hear from him if the financing went through I heard nothing at 1:00 or 2:00 or 3:00 and I am back to calling and leaving voice messages again by 4:00 p.m. I have not heard from Darryl but I have heard from my credit monitoring service telling me this so called financial person Darryl has made 6 hard enquiry on my credit report in 2 days time so I again call Darryl and again get his voice mail and I inform him to STOP making hard enquiry on my credit report that I never gave him permission to do that 1 yes 6 NO it is now Wednesday June 24th at 11:30 a.m. and I still have not heard from anyone in this company so I call the main line and inform them that we are no longer interested in any car from them and I will be down to pick up the $500 my grandson put down which they should of never have taken without knowing if the financing would go through only to be told they don't give cash THEY TAKE IT but don't give it and that they will be mailing him a cashier's check which could take 10 days I inform them that this is unacceptable and that I will be down to pick up the cashier's check today to which they responded I need to be there before 5:00 p.m. I will post again when I see what the out come of that is now I have to call all 3 credit bureau's to try and fix the damage that these is have done. ALL CONSUMER"S BEWARE NEVER DO ANY KIND OF BUSINESS WITH THIS WISHY WASHY CROOKED COMPANY.

Business

Response:

Revdex.com,

Its unfortunate that we were unable to secure financing for Ms [redacted] and her grandson therefore delivering them a car.

We are in the business of delivering cars

and not saying no, however we are aware that

it isn't always possible based on each individuals

unique abilities. We do value the opportunity

at Ms [redacted]s business now and in the future

and apologize for her perceptions.

Wilde Toyota

Review: My name is [redacted]. I am writing this letter to you in hopes that you are able to help my family resolve an issue with Wilde Toyota. My wife and I recently leased a Toyota Camry from Wilde on March 28, 2015. Toyota failed to confirm the proper value of our trade-in vehicle (a 2014 Volkswagen Passat) and only recently informed us that we now owe Volkswagen Credit approximately $5,600. This is a major financial hardship for my young family, one that will delay, if not prevent, our ability to purchase our first home that we’ve been saving up for. I have spent hours on the phone and met with Toyota personally in hopes of resolving their mistake, to no avail. They have been less than helpful and this is our last resort.

My wife is a stay at home mother for our 10 month-old daughter, so as you can imagine, having a safe and reliable car is of the highest priority. We received a coupon/promotion from Wilde Toyota that claimed we could trade in our current lease and lower our monthly payment. It included $1,500 “rebate” towards a down payment. We are a single-income family, so money is always tight. We naturally jumped at an opportunity to lower our monthly payment. After doing some research online, we went to Wilde and looked at a Toyota Camry that was perfect for my wife and daughter.

We were absolutely clear with the salesman from the very beginning that we would ONLY be signing a new lease if it lowered our monthly payment. Our prior lease was a 2014 Volkswagen(VW) Passat. After the typical negotiation, we reached an agreement to lease a 2015 Toyota Camry for $340/month. This included a $1,5000 down payment from us, not including the “rebate” coupon. We provided our most recent bill from VW. This form clearly states that the payoff amount listed on the bill is NOT the actual pay-off amount and that you must call VW credit to verify. The three of us waited as they confirmed the value of the car. Finance informed us that they verified the value of our car through a different broker, since it was a Saturday, but that they also verified the value of the vehicle with their own used car department. It was the end of the month and since the promotion was only good through March, the sales staff wanted to complete the sale that day. They informed us that there was a small possibility that our lease payment could change slightly, however, it was explained to us that any change would only be due to an outstanding balance or some other fee that we had with VW. I reiterated once again to finance and sales that we wouldn’t trade in our lease unless it lowered our current payment. My wife and I had no other incentive to leave VW. We were completely up to date on all payments with VW, so they were confident our lease wouldn’t change. We both have excellent credit scores and we had the money ready for a $1,500 down payment. The sale was made that day because Toyota assured us that the worst-case scenario would be that we owe a couple of hundred dollars. They reassured us that since we were completely caught up on all of our payments, there shouldn’t be any reason our lease payment would change. They were very wrong. They never mentioned to us once that there was a possibility that we would owe money because Toyota didn’t properly verify the pay-off amount with Volkswagen, a standard procedure.

I was first informed of our debt on May 13, 2015. John M[redacted] called me at work and told me that they received a letter from Volkswagen of an outstanding balance of approximately $5,600. They needed me to call VW because they couldn’t get any specific information. I immediately called VW credit and was informed that Toyota never verified the pay-off amount with VW, and that my $5,600 debt was the difference in price between what Toyota purchased my vehicle for and the amount that was actually owed. I left work and met John at Toyota that same day. I spent over an hour and half at Toyota working to resolve the issue. I called VW credit with John on speaker phone so that I could give permission to the two companies to talk specifics. VW explained to John that Toyota never called to verify the pay-off amount, a standard procedure followed by all dealerships, and that only the difference in valuation was my debt. He told John, “As you know, a dealer to dealer pay-off is different than a customer to dealer pay-off. I have here in my notes that Toyota never called us. We received the $18,500 you sent us, however, that was never the proper amount.” They exchanged information and agreed to work on resolving the issue. John and I bonded over the fact that he was a veteran and I worked for the [redacted]. He talked to some people at Toyota and told me that he hoped to resolve my issue within 48 hours, and that he would give me a call when he did. The last thing he left me with was that Toyota was on my side as a customer and that they valued my business.

I contacted John M[redacted] two days later on May 15, 2015 by phone. He let me know that he hadn’t heard back from VW but that he would get back to me as soon as he did. Four days later, on May 19, 2015, I left a detailed message with all of my information for John, asking him to please call me back with an update. I called back a few more times but didn’t leave messages. I didn’t hear anything by the following Memorial Day weekend, I figured he might be on vacation or something. On May 26, 2015, I finally received a call from Toyota. Only this time it was from Dan M[redacted] in finance. He asked me if I was aware that I had a $5,600 debt and that it was going to be sent to collection. I explained that I was very much aware of the debt and that I was under the impression that Toyota was working to resolve this issue. He told me that he had no notes on this, it just came across his desk. I was understandably upset. Dan said that he would have a manager call me by the end of the day. As a matter of fact he promised a manager would call me back after I told him that John had ignored my previous calls. I never received a phone call from a manager.

The next morning I called John M[redacted] and left a message. I didn’t hear anything by lunch so I called and left a message with the receptionist also. John called me shortly after to tell me that they never heard from VW and that his hands were tied, the $5,600 debt was MY responsibility. I was outraged and asked to speak with his manager. I reminded him that he failed to respond to me before. Terry S[redacted] of new car sales called me a couple of hours later. I asked him why no one had contacted me earlier and why Dan from finance wasn’t even aware of the situation before he called me. He told me that John had asked Dan to call me and that it wasn’t ignored. After I pointed out that they couldn’t have talked because Dan had no idea what was going on with the claim, he apologized on John’s behalf and said it was a miscommunication. He assured me that this was not how they do business.

Terry informed me that the debt was my responsibility. Since we brought the VW bill with us that they used to calculate the sales price with and that since the contract has a clause that I’m responsible for any changes, the debt was squarely on my shoulders. He said that there was nothing he could do for me. I explained that Toyota determined the price of the car on the contract, not me, and that I was never told that the value of the car could possibly be so far off. We talked for over an hour without any resolution. I appealed to him that I’m a valuable customer and that there must be something they can do. I explained how we switched to Toyota with the intent to be long-serving customers. My wife leased a VW from the same salesman for 10 years and we only switched to Toyota because we could lower our payment and still have a safe car for our daughter. I informed him that we came to Toyota at the advice of my father-in-law whose purchased 9 cars in the last 10 years from their used car department. I pleaded with him to see if there was anything they could do because we simply couldn’t afford the debt. I would happily remain a Toyota customer if they could find anyway to help me. I even offered to use my old 2003 Pontiac Grand AM as an additional trade-in. It’s an old beat up car that wasn’t reliable for my wife and daughter. He said that he would crunch some numbers and call me back.

After anxiously waiting several hours, Terry called back with an “offer”: Trade in my current Toyota Camry for a less valuable one, pay an additional $2,000 and my car payment would be $459/month for 3 years. His offer was insulting. I’d be paying more money than my debt over the lifetime of my lease. It would cost me $110/month more than I was paying and it would be a less valuable car. Not to mention the fact that we would have to pay $3,500 in down payments in less than two months. He told me that he was doing me a favor with that offer and that it was the best he could do. I explained that I would not be taking an offer that forces me to pay MORE total money over the 3 years than my outstanding debt, besides the fact that my debt is Toyota’s fault in the first place. I informed him that my goal was to remain a Toyota customer but that I would be calling VW to see if anything could be worked out. Terry agreed to keep trying on his end as well. He assured me that this was an “exceptional mistake” and it wasn’t good for them either. In his 24 years he’d never seen a difference that large. I still don’t understand how this is bad for Toyota, they are not responsible for the my $5,600 debt, they still have me locked into a 3-year lease and they essentially purchased my VW for $5,600 below value. Terry once again told me that Toyota was on my side and that he wanted this resolved too.

I called Volkswagen and they agreed to void the sale, return the check to Toyota, and allow me to resume my previous lease. Both parties would have to agree to the voided sale however. I called Terry back and asked if he could please void the sale. Terry told me that Toyota couldn’t void the sale because they wouldn’t release us from our new lease; it wasn’t their policy. I explained to him that he said this was an “exceptional mistake” and that surely some exceptional resolution could be reached. I didn’t want any money after all; we just couldn’t afford to pay the $5,600 debt their mistake left us with. He said that it’s not like they have an “Oops account” to pay $5,000. I told him that I surely don’t have a $5,000 oops account either. We were trying to buy our first home and this would certainly delay, if not prevent, us from doing so. Furthermore, there would be NO debt for them to pay if they simply released me from my lease. I don’t want any money back, I simply don’t want to be stuck with a $5,600 debt that Toyota caused with their mistake in the first place! He agreed to do some creative brainstorming and call me back later in that day or on Friday (5/29) at the latest (he was off on Thursday). I reminded him that I was promised a call back from two other employees previously, without ever receiving one. He assured me once again that this was not how Toyota did business and guaranteed me that he would call no later than Friday. After waiting all of Friday for a phone call back, I left another detailed message for Terry at 3pm. I have yet to hear back from Terry.

I spoke with VW to let them know that Toyota wouldn’t agree to release me from my lease. The woman at VW credit had spoken with her manager since we talked twice previously and recommended that I hire a consumer protection lawyer. She said that it is standard practice with ALL dealerships (Ford, Chevy, Mercedes, Jeep, etc) to confirm the pay-off amount between dealerships. My family cannot afford to do so.Desired Settlement: For Toyota to agree to void the sale of our trade-in vehicle with Volkswagen or to find any other way to eliminate the $5,600 debt their mistake caused.

Business

Response:

Revdex.com

In response to Mr [redacted]s concern. The management team at Wilde has spent a considerable amount of time discussing this matter with Mr [redacted].

We were provided documentation from him with the

disputed payoff of his lease trade in which was used in the fair calculation estimate when after banking hours. After reviewing the document he provided we have a form that is used that he signed stating that if the payoff exceeds that

said amount he agrees he will be responsible for that amount. As well as if it is less, he is due a refund. As Wilde cant just keep anything less than the estimated payoff, we are not responsible for his excess in payoff which we have

documentation and his signature.

Sorry for any delay in response as we were waiting for our Law Firm to review this matter with us. So we do sympathize with Mr [redacted] and his excess payoff due, we must resolve this

within a reasonable time frame or we will be forced to proceed legally. We have made great

effort to give options to Mr [redacted] and will

give until 6/12/2015 to resolve with our management team.

Professionally

Wilde Toyota

I would like to put in a complaint for the poor quality tires and service on those tires I have received for the past 2 years. I have always had my minivan serviced at Wild since I got the minivan in 2006. When I needed new tires Wild suggested the tire that was put on my minivan. They were put on in the middle of the week and I drove to Minnesota that very next weekend. I almost could not control my car when I had to come to a sudden stop going around a corner to find all the lanes stopped. I also had another problem that same weekend and call and took my van in right way they had to rebalance the tires. I have had my van in many times for the same problem over the past 2 years. Just a week or so ago I took the van back for bad vibrations when I drive. I found out that the tires are falling apart, dry rotting but I now have to many miles on them for anything to be done. I told them I wanted 4 new tires (I had asked before about that) Wild Service Manager offered me one new tire and the tire maker 1/4 of the cost of one tire. I told them that was an insult and a kick in the face for someone who has been loyal to them since 2006 and with all the problems I have had with these tires. I have not been able to get the name of the CEO or owner to send a letter of complaint to. The service manager was to call be but never did. I do have to say they taught me a lesion never to be loyal to an auto dealer again

Review: We were told last evening (8/4/2013) that after requesting a refund of a down payment on a leased vehicle which the paperwork wasn't finished yet due to unethical/misleading leasing practices, we could call up today (9/5/2013) and request to have our downmpayment refunded to our credit card. I asked about getting a refund last night but they said it was necessary to keep it so as to 'hold' the car for us (which is funny because this was a car sitting on the lot and there were two of them that they wanted to get rid of anyway (2013's). So I called this morning requesting a refund and have not received a phone call back yet (it's been over 2 hours) regarding when the refund would be processed. I feel that I will not get me credit card refunded back for the desired downpayment which at this point am not interested in leasing the car due to the misleading sales practices we were subjected to.Desired Settlement: Rufund immediately

Business

Response:

Revdex.com

We have processed the [redacted] refund.

We do value the opportunity of the [redacted] business and do apologize for any misunderstandings

as there was some challenges in respect to earned credit approvals based on Banking tiers.

Respectfully,

Consumer

Response:

Review: I Purchased an SUV from Wilde Toyota in October of 2006. The Finance department strongly advised me to purchase a refundable warrantee for an addition 3 years for a total of six years from the date of the purchase. The factory warrantee was 3 years. The amount of the warrantee was $1,482.00 in addition to the purchase price of the vehicle. It was stated that if I did not use the warrantee for 6 years and/or 72,000 miles that the purchase amount would be returned to me minus a $50.00 service fee or a total return of $1,432.00. I spent two days with the salesman and finance department doing what we all do to purchase a vehicle. Several hours with the salesman, test drive, and deal negotiation including having to talk to the SALES MANAGER because the regular salesman could not approve the price and so on. The we go to the finance/loan department where we figure out the rates and terms of the loan including down payments and all the available extras. These go on and on for hours as the paperwork is flying and we are signing and signing different forms. One of the hard push items was an extended warrantee that would be fully refunded after 6 years. Really needed this according to them as a simple repair could run thousands of dollars and this was for my protection. They were good at selling this and I did purchase it. Now after almost seven years I remembered that I had this and contacted Wilde Toyota for a return as I have never used the warrantee. I did call on Monday 10-07-13 and asked about it. I was told that they did not have the information and would call me right back within ten minutes to give me my final total of return and set it up. First of all they never called me back. I then returned the call later that evening and after being transferred several times I talked to a gentleman named [redacted] that told me all I had to do was bring in the vehicle and they would verify my mileage and that they would send in the forms and I could get a check in three to four weeks., I then later got a call from some person/lady that they needed more information as they could not locate my file in their system. After giving them the warrantee contract number they told me that I had waited too long to ask for my refund and that my time had come and gone and I would no longer to be able to receive a refund. I own a 2007 Toyota truck. 2007 plus six years is 2013. That was a mistake, although I think an honest one on my part but didn't really worry as I had no idea that the warrantee would have to be handled within 30 days from the original purchase plus six years. They told me that I have lost the $1,432.00 and that there was nothing they would do for me. I think that this is a deceptive business practice and any reasonable person would not think that the warrantee return would expire and as I stated was never used. The Wild Toyota company and the Carefree car protection Warrantee company has never/never sent me one bit of information that the warrantee was to expire and gave me no information that I needed to be at their dealership within a certain time to remind me. I never remember any discussion that this would expire although it is hidden quite well in the contact. I do think this is deceptive and would ask that any normal person would remember this after over 6 years. It is a hardship on me to lose $1,432.00 as I truly think I deserve the refund.Desired Settlement: Return of Money Paid as promised.

Business

Response:

Revdex.com

We have investigated Mr [redacted] concern.

We do value his business now and in the future however the vehicle service policy he bought Oct 14, 2006 expired on Oct 14, 2012.

The parameters of the gauranteed purchase price refund are clearly stated on his signed documents.

We understand he is upset and so as goodwill we would like to offer Mr [redacted] a $500 towards the purchase of another

vehicle service contract at Wilde Toyota. This offer would expire March 31, 2014.

If he would like to take advantage of our goodwill offer, Mr [redacted] should contact the Finance Director.

Wilde Toyota

Consumer

Response:

When I purchased my car there, the salesman told me that there was a clean CARFAX and that there had been regular maintenance. He said he would print out the CARFAX for me but never did, and I forgot about it (my mistake). After the sale was final that day and I went home I realized it and printed one out. To my surprise, there was (1) reported accident, (2) open recalls, and no regular maintenance listed for the past 50,000 miles. This vehicle was higher mileage than I wanted, but felt more reassured due to the clean CARFAX and regular maintenance. I feel that they were not honest with me regarding the car and they used high pressure sales. They only offered to let me trade in the car for something else on their lot, claiming that it just sounded like I had buyers remorse. There is nothing else on their lot I want, and I do not want to go through another transaction with them ever again.

Review: On Tuesday September 17th I arrived at Wilde Toyota at approx. 4:06 for a 4 appointment. I waited 5 to 10 minutes before a service personnel approached me. I explained my reason for being there, an oil change and check the air conditioning and told the service man that if it would be more than an hour to please let me know. At 5:15 he approached me in the waiting area, told me they had checked and were blowing out the air lines and were starting the oil change. At 6:10 I went to the service counter and asked when my car would be done. The young lady behind the counter said it was done, and that the work was completed by 5:30. I had been sitting and waiting for 45 minutes extra and would have waited longer had I not asked.Desired Settlement: I am not sure that I want to drive out of my way for service, but when I purchased my vehicle, I purchased the 125,000 mile service package from them. I would possible like my money refunded from this program and would go elsewhere for my service. In addition, I will not purchase a vehicle from this group again (including this one, we have purchased 4 vehicles in all)

Business

Response:

Revdex.com,

[redacted],

We do apologize for the oversight while servicing your car. We do pride ourself in providing outstanding service.

We do value your business now,in the past and the future. You stated that you had bought 4 cars from us in the past.

Im certain that our team has provided many instances and years of great service and would hope that you would stay

in our sales and service family. For 25 years we have been the #1 Toyota dealer in sales and in the top 10% in the USA

for service year after year. Also the only Dealership in Wisconsin to earn Toyotas prestigous award of Customer Service Excellence.

The above doesnt make us perfect and we do make errors.

Sorry for any delay in you services last visit and please continue to let us provide outstanding customer services in the future.

Respectfully,

Wilde Toyota

Consumer

Response:

Review: In early august of this year I purchased a new 2015 scion FR-S from this dealership. When

I was in the purchasing process I had selected several optional (and extra cost) additions to add to the vehicle that needed to be ordered and installed on a date after the purchase of the car. About 2 weeks after I purchased the vehicle I went back into the dealership and choose to cancel 2 of those additions ( heated seats and a center console arm rest) for what would have been a refund of over $500. After about a month of not receiving a check in the mail I called the dealership and asked them if the check had sent yet, they told me "it sent out today". Its now been 4 months since I bought the car and I still have not received a refund check, nor have my loan payments (that have the additions included) been decreased to make up for the change.Desired Settlement: I would like a refund for the parts that I canceled and did not receive.

Consumer

Response:

For the desired action I would like a refund for the parts that I canceled and did not receive.

Business

Response:

Revdex.comIn responseAny cancellations after such a transaction that is financed goes to credit the principle balance of his loan amount.Wilde had cut that check and sent it to Toyota Financial Services on 9/18/2015 in the amount of $520.25as requested. Wilde Toyota

Review: I received a letter in the mail from Wilde Toyota in West Allis that read the following:

"Dear [redacted],

Wilde Toyota WOuld like to buy you out of your 2011 Camry lease early. Our used car department is currently looking for and paying top dollar for one owner Toyota's and Scion's. When you combine high resale value and low lease rates, there is a chance we might be able to lower your payments or keep them the same on a new vehicle.

If we do buy you out early, we would take our vehicle in "as is". You would not be charged for going over your allotted miles or excessive wear and tear.

Please give me a call if you have any questions or would like to set up an appointment to go over your options.

Thank you for your time..."

This letter expressed a desire to buy out my lease early. As such, I went to the dealership to take advantage of this offer. However, once there I was told that the program I was referencing required that I get a new vehicle from them. However, nowhere in the letter did it indicate that there were any programs, stipulations, or requirements that I had to meet to take advantage of the early buyout. There was an indication that additional benefits may be had when the buyout offer is used in conjunction with high resale values and low lease rates. There was no fine print or other stipulations on or included with the letter. This advertising is deceptive in that it does not include conditions that are required to be met to take advantage of this buyout program.

I have contacted Toyota Financial to try to work out a reduced payment to close out the lease early but they are not willing to adjust the final two payments in any way.Desired Settlement: To remedy this situation Wilde Toyota should cover the cost of the final two payments on the lease to which the advertisement indicated they wanted to buy me out of. I have returned the car already as I do not want to incur any additional insurance or maintenance costs associated with the vehicle. There are two monthly payments, each being $339.51, for a total of $679.02. This remedy would resolve all costs I will have incurred because of this deceiving advertisement.

Business

Response:

Revdex.com

We apologize for anu misunderstandings that Mr [redacted] may have had.

Our intentions are to help guide our customers through their lease end

options and to help with making proper decisions and give choices prior to

expiration of their lease. Options including trading out of their lease and

looking at current programs to take advantage of, or even buying out

of the active lease prior to end. Our business plan is help inform and guide

our customers through each and every process, sales, service and parts

as we have for over 30 years.

If Mr [redacted] would like to have a personal specialist to consult with,

please reach out to [redacted].

Respectfully

Wilde Toyota

Review: ON Nov 7th -13 I have ordered 4 new tires On November 14th-13 I took my Toyota Avalon in Wilde Toyota service Department to install and balance 4 brand new tires they have had scratch 3 of my rims and improper installed 2 of my tires On the next morning November 15th I was on my trip to the free way for 30 minutes my car was shaking very bad and very loud I then stop to found out that the rear passenger tire was completely torn and the front driver side tire was completely out of air. I then changed the tire on the back and pump air on the front made my way back home once I got home the front tire was out of air again I then pump air on and head straight to Wilde Toyota. They then had to re install the front driver side tire but did not balance the tires. After all the ** in the service department I was told that they will pay for the torn tire on the rear passenger but up until today Nov 18-13 I did not here any thing from Wilde Toyota.Desired Settlement: Wilde Toyota must pay for the 2 tires and the 3 rims that they scratched on Nov 14th -13 and must be responsible for my car because after all these flat driving back and forth could cause damage to the shaft components.

Business

Response:

Revdex.com,

Mr [redacted] was in the store this morning for us to review his concern. In good faith, we agreed to have Mr [redacted]s tires reconditioned as we have an appointment tomorrow.

Review: August 6, 2014

My wife and I went searching for a vehicle on Sunday July 13th, 2014. We searched thru many car lots for vehicles, on Monday we came across Wilde Toyota of Milwaukee, on 108th St. and seen a vehicle that I knew I could afford, and got a salesman by the name of [redacted] to help us out.

He helped gave us a set of keys to take the car for a test ride, and pulled out the window disclosure tag. Never did see the “Window Disclosure Sticker after that, it just disappeared. He told us he was going to take it into the shop and have it looked over, not only once but a few times it went into the garage to be checked out.

I went thru the filling out of papers and finally was approved on the 18th of July, 2014, but wasn't able to pick it up till the following Monday night after work, on the 21st of July 2014.

Not at any time did my wife or I hear or were ever told that this vehicle was in an accident. I didn't see anything on the window disclosure form, about any accidents or damage on this vehicle.

Well, 2 weeks after driving the car home we both decided to wash the car, that’s when I noticed that the front end didn't look right, the hood doesn't match evenly with the front end of the car. At 1st I thought it was the hood out of alignment, but discovered it wasn't and took it back to the dealer to get it fixed.

Well the salesman brought the car into the shop only to come back out and I was told they “Weren't” going to fix anything. That it had to come out of my pocket for the repair. Now this isn't right. I am very upset, not only at the salesman, for not disclosing this, but also to the dealership cause:

1) They new about the accident when they got the car as a trade-in.

2) It had been in the shop a few times before I received it and nothing was done.

3) Nothing was ever told to me about an accident with this vehicle.

I found out by searching the car thru their website and it came up with a “Car fax” Report, stating that it was involved in an Automobile accident, but again nothing was disclosed or said to me about it, “Nothing”.

So Saturday, I went online to look for a KIA Dealership that has a body shop to find out exactly how much this would of cost me, “If it had to come out of my pocket. I got an email from: [redacted] I saw him today, August 6th, 2014, at around 5 pm. I pulled it into his collision center, only to be told that the Radiator support bracket isn't sitting straight, that it’s bent backwards on Drivers side of car and pushed forward on the Passenger side of the car, so if you aren't looking closely as the car you’d hardly notice it, but it also looks like the hood is on crooked, but it not. The whole front end of the car, grille, and bumper is twisted. I asked the manager Ted, what this would cost to fix, he guessed it would be around $1500.00. I don’t have that kind of money lying around, and I shouldn't have to fix it, the dealer where I purchased it, should of disclosed this information, or discounted my purchase price or if I’d of known ahead of time, it might have never been purchased.

Plus, this is the 19th day since I bought the car and I have no paperwork from the Finance place that’s financing the vehicle, for the loan number, I have no paperwork of any kind for all the warranties, that were Extended, or the extras, that were included in the price of this vehicle that I purchased from them, the only paperwork I have is what you get at the time you pickup the vehicle that 1st day or night. The 1st payment is due on the 1st of September 2014.

Also after purchasing this vehicle the salesman told me to put a good word into a review of my purchase from him and the dealership. I gave them high praises only to be “Lied to” and “deceived” on this vehicle, and the accident and damages that it sustained.

And then be told by “Wilde Toyota”, that I have to pay for it, when they fully knew of the damages and sold the car that way without telling anyone.Desired Settlement: I am requesting the front-end of the vehicle be fixed, the hood and the front end of the vehicle line up like they did when the car was made. Since they knew about it, when it was traded in, and failed to disclose it on the window check list price tag. I want to know why I haven't received paperwork for the bank loan, and all the warranties and extras that they included in the price tag.

Business

Response:

Revdex.com,

Wilde Toyota reached out to Mr [redacted] and have discussed his concerns and in good faith have agreed to a mutual resolution forward.

For that Wilde Toyota will close this matter.

Respectfully,

Wilde Toyota