Wildflower Florist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I am not satisfied due to the fact that on June 30, they gave me the carThat afternoon I took the car again to KnoxFord and told them the A/C was not workingI was instructed to take the car the next day, July 1, which I didThey :"repaired" the A/C after having the car there for three hoursI was informed by Mr [redacted] that the A/C was repaired in perfect conditionsI specifically told Mr [redacted] that I hope the A/C was properly repaired after taking the car twice to Knox Ford (June, July).I drove from KnoxFord to [redacted] and the A/C stopped working four days after being told by Mr [redacted] that the A/C was fully repairedAs result, the A/C was not checked completelyWhat happened with the labor warranty? The A/C was not properly diagnosed in spite of paying over $1,This caused great aggravation since I had to get another car while the car was being repaired again in El Paso for transportation to go to my medical appointments from injuries sustained in IraqOn October, I was called by KnoxFord GM and was instructed to get copy of the labor performedI told him that during this coming week I will get it and e mail it to himThis has caused me great aggravationIncorrect or incomplete diagnosis of A/C damaged parts; A/C was not repaired properly, had a temporary fix for a few days and, as result I was not able to go back to KnoxFord while being in TexasNon accountability for incomplete diagnosis and repair of the A/C, being erroneously informed that it was properly fixed by Mr [redacted] and non accountability of warranty in addition to aggravation to get another car while being repaired.I initially took the car to [redacted] within a week after being given the car at KnoxFordIt was repaired two weeks later after taking the car again to KnoxFord due to the fact that I had to make arrangements to leave the Ford Focus for approximately two weeks for repairI have been a client in KnoxFord for approximately 3-years, but I am not satisfied with the incorrect diagnosis/ repair of A/C in spite of paying $1,and lack of accountability as stated in their response to Revdex.com

The customer purchased an Escape and complained of a mechanical issue which we were never able to verifyWe had our technician drive the vehicle for several days and never found a problemThe customer did not make a payment and the vehicle was repossessed

We Called Mr [redacted] and requested a copy of the repair ticket performed by [redacted] in El Paso TexasWe have not received a copy from Mr [redacted] We called [redacted] and they faxed us the repair ticketAfter viewing the Repair order from June 23, Mr [redacted] vehicle came in with a/c compressor locked up and a hole in condenserWe replaced a/c compressor, condenser under the hood of the vehicle and vac/ recharge a/cThen we reviewed the [redacted] repair from July 17, [redacted] performed A different repair [redacted] replaced the evaporator and housing assembly these parts are under the dash inside the vehicle to replace these parts the dash and console has to be removedThe parts that Knox ford installed on Mr [redacted] vehicle did not fail and additional repairs were required after he got to Texas--

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Mr *** was contacted by our GM at Knox Ford and arranged to have the repair made at our expenseMr*** is a good customer and we apologize for his inconvenience

We Called Mr. [redacted] and requested a copy of the repair ticket performed by [redacted] in El Paso Texas. We have not received a copy from Mr. [redacted]. We called [redacted] and they faxed us   the repair ticket. After viewing the Repair order from June 23, 2017 Mr. [redacted] vehicle came in...

with a/c compressor locked up and a hole in condenser. We replaced a/c compressor, condenser under the hood of the vehicle and vac/ recharge a/c. Then we reviewed the [redacted] repair from July 17, 2017. [redacted] performed A different repair. [redacted] replaced the evaporator and housing assembly these parts are under the dash inside the vehicle to replace these parts the dash and console has to be removed. The parts that Knox ford installed on Mr. [redacted] vehicle did not fail and additional repairs were required after he got to Texas. --

Our General Manager met with Mr. [redacted] on 1/18/2016 and agreed to change the oil and filter to the proper oil. Our parts department inadvertantly pulled the wrong oil. The oil was changed and the alignment was rechecked and was at the correct specification. Mr. [redacted] was advised that his tires may...

need to be rotated if it continues to pull left. He was also reinbursed the difference between the $25. discount and the 20% discount which he should have received.l

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]I am not satisfied due to the fact that on June 30, 2017 they gave me the car. That afternoon I took the car again to KnoxFord and told them the A/C was not working. I was instructed to take the car the next day, July 1, 2017 which I did. They :"repaired" the A/C  after having the car there for three hours. I was informed by Mr. [redacted] that the A/C was repaired in perfect conditions. I specifically told Mr. [redacted] that I hope the A/C was properly repaired  after taking the car twice to Knox Ford (30 June, 1 July).I drove from KnoxFord to [redacted] and the A/C stopped working four days after being told by Mr. [redacted] that the A/C was fully repaired. As result, the A/C was not checked completely. What happened with the labor warranty? The A/C was not properly diagnosed in spite of paying over $1,500. This caused great aggravation since I had to get another car while the car was being repaired again in El Paso for transportation to go to my medical appointments from injuries sustained in Iraq. On 13 October, 2017 I was called by KnoxFord GM and was instructed to get copy of the labor performed. I told him that during this coming week I will get it and e mail it to him. This has caused me great aggravation. Incorrect or incomplete diagnosis of A/C damaged parts; A/C was not repaired properly, had a temporary fix for a few days and, as result I was not able to go back to KnoxFord while being in Texas. Non accountability for incomplete diagnosis and repair of the A/C, being erroneously informed that it was properly fixed by Mr. [redacted] and non accountability of warranty in addition to aggravation to get another car while being repaired.I initially took the car to [redacted] within a week after being given the car at KnoxFord. It was repaired two weeks later after taking the car again to KnoxFord  due to the fact that  I had to make arrangements to leave the Ford Focus for  approximately two weeks for repair. I have been a client in KnoxFord for approximately 3-4 years, but I am not satisfied with the incorrect diagnosis/ repair of A/C in spite of paying $1,500 and lack of accountability as stated in their response to Revdex.com.

The customer purchased an Escape and complained of a mechanical issue which we were never able to verify. We had our technician drive the vehicle for several days and never found a problem. The customer did not make a payment and the vehicle was repossessed.