Wildwood Properties

The application was submitted on a Saturday. A call to us the "next day" would've been a Sunday, and we're closed. The application was processed on Monday morning. The applicant was declined on Wednesday and put the stop payment on the check on Thursday. Had we received a cancellation from this applicant prior to her application being processed, we would have 1. returned her check to her or, if it had been deposited 2. made sure the check cleared and then issued her a refund check. That is, and has always been, our policy.I have been doing this job for 32+ years and have never told an applicant to stop payment on their application fee check, in case we "accidentally" deposited it. A stop payment costs the applicant money and it costs us money, doesn't make sense. If this applicant had called in and cancelled her application prior to processing (as she claims), we absolutely would've refunded her fee and not wasted time and money processing her application. But no such call was received. These are the facts.

*** applied for one of our properties on May 21st (Saturday) and paid the application fee of $by personal check. Her application was run and credit processed on Monday, May 23rdShe was notified that her application was declined on May 25th and then put a stop payment on the check May
26th. We did not receive any communication that she did not want the property and not to process her applicationIf we had, we wouldn't have processed it. In a case where a refund is necessary we would issue a check back to the applicant, we would never advise them to put a stop payment on a check. But, in her case a refund is not warrantedIt's not unusual for a prospective tenant to put a stop payment on their application fee when their application is declined. That is why we require the fee to be paid in certified funds. Obviously, the property manager's decision to accept a check in her case was a mistake It costs us money to process applications, and the fee covers our time and costsWe are asking for the original application fee of $and the $fee charged by our bank for the returned item

I am rejecting this response because:Unfortunately these are NOT the facts. I called the next day the business was open and this is what I was told by [redacted]. This is becoming a he said she said circumstance. What will Revdex.com do to mediate?

The application was submitted on a Saturday. A call to us the "next day" would've been a Sunday, and we're closed.  The application was processed on Monday morning. The applicant was declined on Wednesday and put the stop payment on the check on Thursday. Had we received a cancellation from this applicant prior to her application being processed, we would have 1. returned her check to her or, if it had been deposited 2. made sure the check cleared and then issued her a refund check.  That is, and has always been, our policy.I have been doing this job for 32+ years and have never told an applicant to stop payment on their application fee check, in case we "accidentally" deposited it.  A stop payment costs the applicant money and it costs us money, doesn't make sense. If this applicant had called in and cancelled her application prior to processing (as she claims), we absolutely would've refunded her fee and not wasted time and money processing her application.  But no such call was received. These are the facts.

Review: I put in an application to rent a house along with $30 application fee. I called the next day to cancel app as I was no longer interested in renting this property. I spoke to [redacted] and she said to put a stop payment on the check in case they accidentally cashed it. This stop payment cost me $25. Then about 2 months later I receive a letter saying I never paid and my account was going into collections if I don't pay $30 app fee plus $8 check fee. I'm not sure if she forgot about our conversation or what, but I was only doing what I was instructed to do by [redacted] and Wildwood Properties.Desired Settlement: I would like a refund of $38 as I cancelled the app before it was processed and followed the directions of Wildwood Properties and its representative.

Business

Response:

[redacted] applied for one of our properties on May 21st (Saturday) and paid the application fee of $30 by personal check. Her application was run and credit processed on Monday, May 23rd. She was notified that her application was declined on May 25th and then put a stop payment on the check May 26th. We did not receive any communication that she did not want the property and not to process her application. If we had, we wouldn't have processed it. In a case where a refund is necessary we would issue a check back to the applicant, we would never advise them to put a stop payment on a check. But, in her case a refund is not warranted. It's not unusual for a prospective tenant to put a stop payment on their application fee when their application is declined. That is why we require the fee to be paid in certified funds. Obviously, the property manager's decision to accept a check in her case was a mistake. It costs us money to process applications, and the fee covers our time and costs. We are asking for the original application fee of $30 and the $8 fee charged by our bank for the returned item.

Business

Response:

The application was submitted on a Saturday. A call to us the "next day" would've been a Sunday, and we're closed. The application was processed on Monday morning. The applicant was declined on Wednesday and put the stop payment on the check on Thursday. Had we received a cancellation from this applicant prior to her application being processed, we would have 1. returned her check to her or, if it had been deposited 2. made sure the check cleared and then issued her a refund check. That is, and has always been, our policy.I have been doing this job for 32+ years and have never told an applicant to stop payment on their application fee check, in case we "accidentally" deposited it. A stop payment costs the applicant money and it costs us money, doesn't make sense. If this applicant had called in and cancelled her application prior to processing (as she claims), we absolutely would've refunded her fee and not wasted time and money processing her application. But no such call was received. These are the facts.

Consumer

Response:

I am rejecting this response because:Unfortunately these are NOT the facts. I called the next day the business was open and this is what I was told by [redacted]. This is becoming a he said she said circumstance. What will Revdex.com do to mediate?