Wilkes Family Medicine

On 6/29/we received a message from the consumer on our billing voicemail regarding this matterI returned her call the same day asking her for additional information about who the bill was fromKnowing she did not have a balance with us, I knew the bill was not from our office which I informed her ofAs I continued to try and get more information from her, she began yelling at meAs I attempted to calm her down informing her that I need this information in order to help her, she yelled even louder asking me to stop calling and bugging herShe then abruptly hung upOn 6/30/2015, I received a fax from the consumer referencing a copy of what she receivedThis was not a bill, but a notification from Medicare stating services she received from MDI (Beverly Radiology), the reason claim was not paid and that the beneficiary (consumer) was not responsible for any amountWe do not do the billing for MDI or have control over their billing practices, but I immediately called MDI’s billing department and informed them of the disputeThey stated they inadvertently billed consumer’s Secondary insurance before Medicare and has already been correctedI then asked if they could call the consumer, since it was their error, to let her know correction has been madeWe make every effort to help our patients, but without their cooperation and understanding of processes nothing can be resolvedFeel free to contact me if you have further questions

On 6/29/2015 we received a message from the consumer on our billing voicemail...

regarding this matter. I returned her call the same day asking her for additional information about who the bill was from. Knowing she did not have a balance with us, I knew the bill was not from our office which I informed her of. As I continued to try and get more information from her, she began yelling at me. As I attempted to calm her down informing her that I need this information in order to help her, she yelled even louder asking me to stop calling and bugging her. She then abruptly hung up.
On 6/30/2015, I received a fax from the consumer referencing a copy of what she received. This was not a bill, but a notification from Medicare stating services she received from MDI (Beverly Radiology), the reason claim was not paid and that the beneficiary (consumer) was not responsible for any amount. We do not do the billing for MDI or have control over their billing practices, but I immediately called MDI’s billing department and informed them of the dispute. They stated they inadvertently billed consumer’s Secondary insurance before Medicare and has already been corrected. I then asked if they could call the consumer, since it was their error, to let her know correction has been made.
We make every effort to help our patients, but without their cooperation and understanding of processes nothing can be resolved.
Feel free to contact me if you have further questions.

Review: Stop trying to correct amount by Beverly Radiology. Correct Medicare billing by Beverly Radiology Group - Medicare notice says this item or service is not covered, performed, referred or ordered by this provider. Stop billing Blue Cross.

Bill Medicare correctly.Desired Settlement: Bill Medicare correctly. I have Medicare Insurance.

Business

Response:

On 6/29/2015 we received a message from the consumer on our billing voicemail regarding this matter. I returned her call the same day asking her for additional information about who the bill was from. Knowing she did not have a balance with us, I knew the bill was not from our office which I informed her of. As I continued to try and get more information from her, she began yelling at me. As I attempted to calm her down informing her that I need this information in order to help her, she yelled even louder asking me to stop calling and bugging her. She then abruptly hung up.On 6/30/2015, I received a fax from the consumer referencing a copy of what she received. This was not a bill, but a notification from Medicare stating services she received from MDI (Beverly Radiology), the reason claim was not paid and that the beneficiary (consumer) was not responsible for any amount. We do not do the billing for MDI or have control over their billing practices, but I immediately called MDI’s billing department and informed them of the dispute. They stated they inadvertently billed consumer’s Secondary insurance before Medicare and has already been corrected. I then asked if they could call the consumer, since it was their error, to let her know correction has been made.We make every effort to help our patients, but without their cooperation and understanding of processes nothing can be resolved.Feel free to contact me if you have further questions.