Wilkinson Corporation

Complaint: [redacted] I am rejecting this response because: I have a recording and this is a lieThey have come up with what they believe to be issues with us being tenantsI have recording of the meeting in which I was not combative, defensive or any of the other accusations that I'm being accused ofThey do not have proof of what they speak ofIf I have dones as they say I have:1: Why haven't I ever received a warning at my place of residence of displaying this type of behavior?2: Why haven't I been evicted as of yet?3: Where are the notes in my file that states every time I've come in such a manner?Why have the police never been called if I have done the things I'm being accused of?The young lady I went into the office and spoke with know I was not being disruptive and I will ask they all of you guystake a polygraph test along with meI promise again like I offered previouslyYou guys will fail horrably and thenI will pursue filing charges against the community for discrimination and unlawful eviction Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this follow up is satisfactory to me Sincerely, [redacted]

Good afternoon I received your message a few moments ago I work out a corporate office in Washington State This incident occurred with an associate of an affiliate in IndianaI will need to do some investigating to familiarize myself with this particular incidentI will be reaching out to the president of our affiliate to see what I can learn about this particular event.Should you wish to contact me, please feel free to call me at 509-965-at my office in Washington

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Dear Ms***: Thank you for letting us know about your concerns regarding the pest control servicesWe have spoken to our current pest control company and they have verified that your apartment was treated on 8/29, 9/and 9/However, we apologize that your apartment was missed the week
of August 21st as this was an oversight on our part and your apartment was not added to the pest control logWe would be happy to include your apartment home on the weekly pest control service list each week going forward, unless you would prefer to call our office for service when neededWe sincerely apologize for any inconvenience this may have caused you and we look forward to serving you.Thank you again for bringing this issue to our attention

Complaint: ***
I am rejecting this response because: May 24, Response for Wilkinson Asset Management /Deserie K*** Is it lawful and/or against fair business practices for Wilkinson Asset Management to add an additional fee to an already signed contract? It does matter if the fee is from a 3rd party it is an expense that I must pay in order to pay the rentAccording to Tenant’s Rights Handbook (2012) it states that either party cannot change the lease in the middle or end without agreement or consent, hence the problem where both parties are at an impasse Texas Young Lawyers Association and State Bar Of Texas (2012) Tenant’s Rights , The Lease and Important Provisions: Changing Terms in the Middle or End of a Lease p.(8), Retrieved from ***
Sincerely,
*** ***

We reviewed the file and have reversed the $fee from *** ***'s account and have notified the credit agenciesThe credit reporting agencies may take up to days to remove the accountWe sincerely apologize for any inconvenience this may have caused and have attached a
revised Final Account Statement showing the account has a zero balance. Thank you for bringing this to our attention

Ms*** is correct that a change was made to electronic payments and that a letter notifying the residents was sent out on February 1, Ms*** states that her check for March rent was refused however, a check was taken for rent on March 2, and the receipt is attachedBeginning
April the rent has been paid through the property portal as an ACH transaction, the fee ($1.95) is not collected by the community but by the company that processes the transactionsAttached is the letter that was sent to all of the Beacon Hill Residents, the March check payment receipt and the April ACH payment receiptThe manager responded to an additional complaint via emailMs***: I spoke to Desire Koenig, Property Manager, on February 2018, when she sent the notice to pay via online and explained to her that it is not feasible or conducive for me to pay online as I need the cancel checksWe made an agreement that I would walk the rental check to the office by the 2nd of each month; I agreedMarch and April's payment went without a hitch, but come May 2, I was I formed by Desire that she could not accept my check because the company said noShe went on to say that she was not going to loose her job for me and threatened to evict me for paying with an on-time check!!! I was very disturbed by her aggressive words and felt confused as to why she would take such a stanceWe had a verbal agreement which was in accordance with my lease agreementMy rent for the May is paid, using your system with the fee under much duress. Community Manager: She never mentioned needing cancelled checksIf she needed it for receipt purposes, I would have offered her the ledger as referenceShe only mentioned the place giving her assistance, and I never saw any payments come from assistance companiesAnd yes I did tell her that my hands are tied, and that I could not do anything that would make me treat her different from others or I would lose my jobI didn’t threaten herI just told her what would happen if payment was not received on timeI’m sorry for making her feel that way.com

Complaint: [redacted]
I am rejecting this response because: I have a recording and this is a lie. They have come up with what they believe to be issues with us being tenants. I have recording of the meeting in which I was not combative, defensive or any of the other accusations that I'm being accused of. They do not have proof of what they speak of. If I have dones as they say I have:1: Why haven't I ever received a warning at my place of residence of displaying this type of behavior?2: Why haven't I been evicted as of yet?3: Where are the notes in my file that states every time I've come in such a manner?4. Why have the police never been called if I have done the things I'm being accused of?The young lady I went into the office and spoke with know I was not being disruptive and I will ask they all of you guystake a polygraph test along with me. I promise again like I offered previously. You guys will fail horrably and thenI will pursue filing charges against the community for discrimination and unlawful eviction.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this follow up is satisfactory to me.
Sincerely,
[redacted]

Good afternoon.  I received your message a few moments ago.  I work out a corporate office in Washington State.  This incident occurred with an associate of an affiliate in Indiana. I will need to do some investigating to familiarize myself with this particular incident. I will be...

reaching out to the president of our affiliate to see what I can learn about this particular event.Should you wish to contact me, please feel free to call me at 509-965-4240 at my office in Washington.

Please see the information listed below in answer to Ms. [redacted]s statement. Notice to Vacate: Our records show that Ms. [redacted] did have a conversation with The Retreat Northwest manager, Dawn P[redacted] on 1/5/2017 in which she informed the manager that she was  building a home. Then manager let Ms. [redacted] know that because her lease would become month to month on January 31, 2017, she would only have to give a 30-day notice. Per the records, notice was given on March 13, 2017 for a move out date of March 14, 2017 and on March 17, 2017, Ms. [redacted] changed the move out date to March 31, 2017.  The move out date was again changed to April 3, 2017, but due to the apartment remaining occupied, the actual move out date was April 6, 2017.  Contact: Ms. [redacted] called our Customer Service line on May 15, 2017 and spoke with our representative L. Hale, she told Ms. Hale that she had already talked to the manager and that  the amount was wrong on her account. Ms. [redacted] had contacted The Retreat Northwest office and spoke with current manager Elvis ** J[redacted] to dispute some of the charges on  statement and asked to have her account removed from collection and to set up a payment plan with The Retreat Northwest. Fees: The final account statement was processed on April 6,2017 and sent to Ms. [redacted]. After thirty days, on May 6, 2017 the account was placed with Hunter W[redacted] for collections  due to non-payment. After speaking with our customer service representative and the onsite manager, an amended copy was processed on May 15, 2017 and sent to Ms.  [redacted]. As it was noted that Ms. [redacted] was building a home and not renewing her lease, the disputed insufficient notice fee was removed from the original final account  statement. In regards to other fees, per the account ledger, the rent and utility fees were not paid for the month of March 2017 nor for the prorated dates of April 1 through April 6, 2017 and both months incurred late fees due to non-payment. Also, residents who do not maintain Renter's Insurance are billed a monthly fee and there were  also cleaning and damage amounts included in the final account total. These amounts are listed on the account statements that were sent to Ms. [redacted]. Please advise if further information is needed.

As a member of the Houston Apartment Association, Park Village Apartments and Wilkinson Asset Management conducts business in accordance with Federal, State, County, and City Fair Housing Laws. Park Village uses the Texas Apartment Association Lease and pursuant to Section 3., after the lease term...

expires, either party may give notice termination. The Residents lease expired on December 31, 2016.Below is a summary of lease violations.Paragraph 19.3 Limitations on Conduct; “Conducting any kind of business (including child-care services) in your apartment or in the apartment community is prohibited…”      a. On several occasions, various employees have witnessed delivery of vehicles with temporary licenses and no registrations. During one of the deliveries, an employee informed the resident that                    conducting any kind of business in the apartment community was prohibited. The same day, the resident spoke to the Community Manager and verbally confirmed that they bought cars to sell. Resident complaints have been received regarding limited parking concerns and this unauthorized business has added to the issue.      2. Paragraph 20. Prohibited Conduct of the Apartment Lease Contract; (b) behaving in a loud or obnoxious manner, (c) disturbing or threating the rights, comfort, health, safety, or convenience of others     (including our agents and employees) in or near the apartment community, (d) disturbing our business operations and (j) injuring our reputation by making bad-faith allegations against us to others. On June 26th, one of the resident’s vehicles was towed by for “parking in no parking zone or cross hatch”. The resident came in to the office and spoke with the Assistant Community Manager and became verbally aggressive and threatened another employee, it was the resident’s belief that this employee had requested to have the vehicle towed.After that incident, the resident returned to the office to obtain the owner’s contact information and at the end of the conversation, again became verbally aggressive using profanity. On prior occasions when communicating with team members about service requests, the resident’s interactions with the office have been loud, aggressive and have disturbed normal daily business operations.On July 5th, management posted an Advance Notice of Lease Termination at End of Lease Term or Renewal Period on the inside of the dwelling’s main entry door. Shortly after the notice was posted, the resident came to the office to discuss the notice. They were very upset and became combative and defensive, called the manager a liar and proceeded to list what they felt were negative experiences while living in the community. A supervisor asked the resident to please lower their tone of voice as this was disrupting business in another office. The resident left the office yelling profanity at the staff and then returned for a copy of the lease.

Ms. [redacted] applied on the 9/18/2015 online for unit #[redacted] at the rate of $870. Per the online application, Ms. [redacted] indicated that she made a gross income of $3200.00. This was a compilation of her personal income and additional income ( $500 Child Support.)  A request for proof of income was sent...

on 9.22.15 to verify income. Ms. [redacted] only provided income from her employer and an offer letter of an increase in pay. No other documentation was submitted.  Based on the information provided, the application was declined because of a lack of meeting the income requirement. [redacted], Creekbend Leasing Consultant spoke with Ms. [redacted] and indicated that we could not approve the application, and emailed me on the 10/2/2015. I spoke to Ms. [redacted] on 10/05/2015 to explain why we would not be able to lease her a new home at Creekbend Commons. I also apologized for the delay in approval status. Additionally, the Commuity Manger, [redacted] Sneed explained  to the applicant  that he just joined the community as the Interim Community Manager, and was not fully versed on all of this pending leases at Creekbend at that time. He offered her the option of finding a guarantee that could prove that they made 4 times the requested amount of the apartment homes she applied for. She requested time to see if her husband or male counterpart would be able to assist her in qualifying. [redacted] provided the applicant with his contact information, and advised her to contact him any time with a decision. On 10/08/2015  he spoke with Ms. [redacted] said she was unable to find a guarantor for the apartment home. [redacted] told her at that point we would have to continue with our aforementioned decision. She requested her  funds back due to the inconvenience and delay in service. [redacted] informed Ms. [redacted] that he understood her stance on the matter, and that if she would allow him to speak to the Regional he would be able to get answer on that question. On 10/09/2015 [redacted] spoke with the applicant and indicated that the Regional Director made the decision to provide Ms. [redacted] a refund of Administrative Fee. He told her that he would try to get them to rush the refund; however, per the application she signed, we had  up to 30 days to refund the administrative fee.
Moreover, on 10/12/2015 when [redacted] arrived to Creekbend, the Director of Compliance & Information Services emailed [redacted] expressing that Ms. [redacted] placed a Fraudulent Hold on the funds remitted for her application. He contacted Ms. [redacted] and inquired about her knowledge of the hold that was placed on her funds. She indicated that her, “ Bank had frozen her account due to another fraudulent issues” on her account. [redacted] explained to her that there was a balance on the account for a NSF and we would contest the amount charged, also that she would have to pay the NSF charge. She said she was “fine with that.” On 10/21/2015 Ms. [redacted] contacted the Creekbend office to provide a new mailing address, and inquire about the admin fee. [redacted] spoke to Ms. [redacted] and explained that per the ROD  we would not be submitting a refund for he account as she had the NSF Balance on the account that needed to be resolved. She was very upset and requested our corporate number. [redacted] provided the information to the applicant as requested as apologized again for the unfortunate experience. She informed [redacted] she would be contacting corporate in regards to this matter.  Ms. [redacted] did not contact the corporate office.

Review: This company doesn't respond to any form of communication. The numbers all go to voicemails. There will be no response back from any outlet to actually speak to a live person. This company owns Creekbend Commons at Audelia in Dallas, TX. I live in Charlotte, NC. I made the mistake of applying for their property. [redacted] and [redacted], the "managers" of the property advised me I was approved for an apartment. They had me send my information to them, advised me to vacate my current home in Charlotte, only to deny me and take my money and refer me to this website. They are unprofessional and anyone who is thinking about renting, run the other way! I also went above them to speak to their manager [redacted], who had no idea what was going on or how to handle the situation. Reminder, I am a single mom of three and I had to pay shipping costs, their cost, and other cost to have my stuff sent back all the way from Texas. [redacted] advised me he would refund my fees within a week. A week passed no one has called me and I called them he says he will no longer be refunding my funds because I was robbed. They need to be inspected and shut down. I have emails to prove all of this as well.Desired Settlement: I would like my 125 back and my 50 back for all the inconvenience they have caused me. If [redacted] didn't lie about my application, I wouldn't have paid them anything or lost money on my shipping. She lied to get my money and had my children and I homeless. She needs to be fired.

Business

Response:

Ms. [redacted] applied on the 9/18/2015 online for unit #[redacted] at the rate of $870. Per the online application, Ms. [redacted] indicated that she made a gross income of $3200.00. This was a compilation of her personal income and additional income ( $500 Child Support.) A request for proof of income was sent on 9.22.15 to verify income. Ms. [redacted] only provided income from her employer and an offer letter of an increase in pay. No other documentation was submitted. Based on the information provided, the application was declined because of a lack of meeting the income requirement. [redacted], Creekbend Leasing Consultant spoke with Ms. [redacted] and indicated that we could not approve the application, and emailed me on the 10/2/2015. I spoke to Ms. [redacted] on 10/05/2015 to explain why we would not be able to lease her a new home at Creekbend Commons. I also apologized for the delay in approval status. Additionally, the Commuity Manger, [redacted] Sneed explained to the applicant that he just joined the community as the Interim Community Manager, and was not fully versed on all of this pending leases at Creekbend at that time. He offered her the option of finding a guarantee that could prove that they made 4 times the requested amount of the apartment homes she applied for. She requested time to see if her husband or male counterpart would be able to assist her in qualifying. [redacted] provided the applicant with his contact information, and advised her to contact him any time with a decision. On 10/08/2015 he spoke with Ms. [redacted] said she was unable to find a guarantor for the apartment home. [redacted] told her at that point we would have to continue with our aforementioned decision. She requested her funds back due to the inconvenience and delay in service. [redacted] informed Ms. [redacted] that he understood her stance on the matter, and that if she would allow him to speak to the Regional he would be able to get answer on that question. On 10/09/2015 [redacted] spoke with the applicant and indicated that the Regional Director made the decision to provide Ms. [redacted] a refund of Administrative Fee. He told her that he would try to get them to rush the refund; however, per the application she signed, we had up to 30 days to refund the administrative fee.

Review: I needed a place to stay with my family so I went there to find out if they have place available and the Leasing Consultant, [redacted] said to me, they don't have anything but she let me know if there is any and took my phone number.[redacted] called me after three days that they have one for me, so I went to their office the next day and asked her to let me see the apartment if it will suit my family. [redacted] told me that, they don't have anything to show me but it is three bedrooms. At this point, I asked her to show me the place to see if its okay for me, but she refused that somebody is inn.[redacted], promised me everything will be okay, so I paid for Application fees of $25.00, Deposit of $450.00 and September Prorated of $744.00 because of them not able to fulfilled their promised. On 09/04/14, [redacted] another Leasing agent, met me only to hand me the two keys to the apartment at 6:45pm without taking me to see the place. She didn't give me mailbox keys, neither copy of Lease or anything.when I finally saw the place on 9/6/14, there were roaches everywhere and the rooms are very small, so I went to the office and informed [redacted] about the situation and asked me to come Monday since it was Saturday to see their Manager. Monday 9/8/14, I returned the two keys to Manager [redacted] and explained all that has happened to her. [redacted] gave me a number to call which I did and spoke with a lady who said will get back to me the next day but didn't.I went to the office again to asked [redacted] about my refund and she said that, I will received it after 30 days according to her boss. I went there after 30 days on 10/06/14 for my refund. [redacted] express her surprised to me for not receiving the refund. She said, they send a message to her that, they are cutting my check but as at now I haven't received anything. I humbly need your help.Desired Settlement: Application Fees = $25.00Deposit = $450.00One Month rent = $744.39

Review: My issues with [redacted] at Stone Mountain Apartments (property of Wilkinson Asset Management)My name is Lessiena Cooley and I was a resident of one of your properties The [redacted] at Stone Mountain. Throughout my stay I've had a number of issues which made my stay unpleasant and currently still experiencing issues. First of the issues were maintenance related. The main issues were the electrical outlets in the bedroom not working. I made several attempts contacting office in reference to this matter. It took almost year to get this issue fixed. I suffer from chronic back/nerve issues so really needed those sockets fixed ASAP as I depend on my heating pad and have more comfort in bed. In my attempts to have this issue resolved I informed the office of my medical conditions and it still took all that time to get fixed. Second I never received a mailbox key at move in so I had to rent a PO Box. In addition I submitted two other maintenance requests that never got fixed when I was a resident. My last issue is in reference to my departure of the property. I departed on 5/13/13. Prior to my departure I informed the rental office via email I will be leaving. On 5/10/13 my mom and I made a visit to rental office to touch base and to inform I was leaving. In addition I ask the leasing consultant would it be ok to drop key in the rent drop because I had a 12 hour ride ahead and was leaving fairly early. She stated it was ok. On Monday 5/13 I dropped the keys/gate access card in the drop box and I waited to make sure I heard the key drop which it did. The rental office is stating they haven't received the keys. I have three people that witnessed me drop the keys in the box. Therefore the keys are out of my procession. I have been a loyal, trustworthy and respectful tenant throughout my stay. But I haven't received the same in return. I don't appreciate basically being called a liar. I did what I was instructed it was ok to do at the time of my departure. If this wasn't the correct procedure then I would have made the necessary arrangements to have this done properly. In addition I suggest you speak with your staff at the [redacted] on the proper procedures and in the matter of the keys. As I stated they were dropped in the rent drop box and I heard them drop so someone in the office had to take the keys out. I have had nothing but trouble with this property since moving in 5/12 and still experiencing problems. The professionalism of this property is poor and I'm VERY disappointed.Desired Settlement: I'm still experiencing issues with Wilkinson Asset Management as we speak. I've made several attempts to contact company in reference to my security deposit of &250. However as of today I haven't heard anything from the company.

Business

Response:

To Whom It May Concern;

Please find our response below regarding complaint ID [redacted].

[redacted] is a former resident of The [redacted] at Stone Mountain. [redacted]'s lease expired May 31, 2013. She is responsible for rent through that date. The community manager at the time did not receive keys from [redacted] in the after-hours drop box as [redacted] has stated. This caused [redacted] to incur rent and other fees. However, based on the former resident's claim that she had dropped her keys in the after-hours drop box, we have made the decision to refund the security deposit in the amount of $250.00.

[redacted] should receive her refund within 30 days.

Thank you,

Director of Resident Relations & Operations Support

Wilkinson Asset Management, LLC

PLACES. PEOPLE. LOVE.

Wilkinson Asset Management, LLC

Regional Offices:

Indianapolis, IN - Columbus, OH - Orlando, FL - Denver, CO - Hartford, CT

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Please see attached.

Regards,

Review: I was a former tenant of Waterside at Castleton apartments in Indianapolis, Indiana. I vacated my apartment 30 December 2014 and had left the apartment in great condition. I provided my forwarding address twice (once when I gave notice that I was going to vacate the property and once after I handed in the apartment keys) so that Wilkinson Asset Management could forward to me my security deposit of $150.00.

I e-mailed the company 12 February 2015 regarding this matter and told them that the next day, the thirteenth, would make forty-five days since I vacated the premise, handed in the apartment keys, and provided a forwarding address (again). After a few e-mail exchanges, I was informed by Ms. [redacted] that she put my security deposit in the mail (12 February 2015). I received my security deposit 18 February 2015 and saw that $7.05 was missing from my security deposit.

Indiana law states that the company had forty-five days to return my security deposit to me and it took them 50 days to do this. Indiana law also states that the tenant is entitled to the full security deposit amount if forty-five days have passed and it must be given to the tenant immediately.Desired Settlement: I would like to receive the $7.05 that Wilkinson Asset Corporation took out of my security deposit.