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Will Beckner Plumbing & General Maintenance

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Reviews Water Heater Installation, Plumber, Sewer Cleaning, Plumbing Renovation, Drain Cleaning Will Beckner Plumbing & General Maintenance

Will Beckner Plumbing & General Maintenance Reviews (1)

Review: Mr. Beckner was called to my home to repair my bathroom floor due to cracks, repair my faucet set in the bathroom etc. He had to replace the fdaucets in the tub as well. He replaced the faucets the first time with the wrong handle and said he was trying to save me money. My daughter called him and told him he should have repaired the faucet correct in the first place or asked me if he could have used an old replacement due to the handle turning on and off in the wrong way. He finally replaced the faucet but the faucet is still loose due to a screw being lost.Secondly he replaced part of my bathroom floor with about 6-8 ceramic tiles these had to be replaced as well due to the tiles not sticking to the cement board or or my original floor. I told him that I looked up online how to repair floor tiles and the glue or cement needed to be spread out all over the bottom of the tile. He came back and repaired this The caulking around the wall and tub has cracked after one year. The grout on the floor tiles rrefused to stay between the tiles and he had to do this over about two to three times. He told me if I had any problems with this to give him a call and he would relace it again. (This never Happened . I called him for several months he was always to busy or he had forgot.I have gotten tired of calling him about this problem. Also the floor is somewhat uneven due to him only using part of a cement board instead of a whole board. He stated that we only had one bathroom and we could not walk on the tiles until they were dry. Finally with the grout not holding to the tiles we sweep or vacumn this up on a weekly basis; my husband got his bedrom shoe stuck in one of the places that is loose on the floor and fell and hurt his foot. I paid him $780.00 total for a job that was partially done incorrectly and one of the tiles within the same time periode. This work was completed 11/4/2012. I called him up until the spring of 2013. I don't know if the time to file a complaint has expired or noDesired Settlement: I want part or all of my money returned to me or a replacement of a new faucet, a cement board and my tile repaired with another type grout that will last, with a written warrenty. You can reach by clling ###-###-####. I am retired and this is my home telephone number. Thank You,[redacted]

Business

Response:

Mr. Beckner stated he has refunded $800 to [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: PLUMBING - CONTRACTOR

Address: 5250 Victoria Street, NW, Roanoke, Virginia, United States, 24017

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