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Willford's Service Center, Inc.

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Willford's Service Center, Inc. Reviews (1)

Review: I took my car to be repaired/diagnosed for a stalling problem and I was told that they could diagnose the problem for 60.00 dollars without a check engine light being on and I left the car there overnight to be diagnosed. The next day they recommended fuel injection service which was done with my permission on 10/10/2013. I paid 228.82 dollars for that service which did not solve the problem and I left the shop with a check engine light on that was not on when I brought the car in for repair. I took the car back the next day and they told me that the egr valve was bad that was why the check engine light came on and I paid 132.62 dollars for the second repair that still did not fix the problem of the car stalling on 10/15/2013. I took the car back again in attempt to resolve the stalling problem because I was told that I would get a discount on the repair bill due to the problem being unresolved and instead I got overcharged on 10/31/2013. I was very upset at having to pay 290.15 dollars for a crankshaft position sensor which is not guaranteed to be the cure for the stalling problem. The sensor price was overcharged at 147.58 dollars and the labor was also overcharged at 120.00 dollars. I checked with [redacted] and they quoted me a price for the same job at 76.48 for the sensor and 108.00 for the labor. The shop guy name [redacted] was very unprofessional at handling me as a dissatisfied customer. Also the shop does not have a regular mechanic and is very disorganized when working on customer's cars.Desired Settlement: I would like part of my money refunded back for being overcharged for the crankshaft position sensor and if possible for the fuel injection cleaning that did not solve my stalling problem.

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Description: Auto Repair & Service, Auto Repair & Service - Equipment & Supplies, General Automotive Repair (NAICS: 811111)

Address: 6107 Nine Mile Rd., Richmond, Virginia, United States, 23223-3538

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