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william penn jewelers and watchmmakers

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Review: In 9/2014 I took a Rolex Datejust to this Michael at this address (whom I had used before for repair) for band replacement. THe Rolex band replacement estimate was too high so I chose an after market. I put down $1,000 deposit. In April, 2015 I began calling about picking up the watch. Michael first said the wrong band was sent, later didn't return my calls. He did return a call in August when I'd left the message the watch I was using died and I wanted mine back. He mistakenly thought it was reported I'd died and he returned the call for more information about my death. Since then when I've called he's given one excuse after another, "I'm with a customer," "We're very busy here," "I need to call you back." On 8/27 he said they needed to close and waterproof the watch (but it was only the band that was to be worked on). On 9/3/2015 he called to say the watch was finished, but not at their place of business, and he'd call when he received it. After one year and monthly calls since 4/2015, I'm fearful they may have modified the watch in some irreparable way. Also, this is the second time I've requested an appraisal for insurance purposes from Michael. I hope to receive an accurate one when I do pick up the watch.Desired Settlement: When I pick up the watch, I don't want to sign that's it's acceptable without having another jeweler examine it to insure that nothing's been done during the year it's taken them to replace the watchband. If there's been altertion or damage, I want adequate recompense. I want Michael to give me an appraisal also.

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Description: JEWELERS-RETAIL

Address: 1112 S Braddock Ave, Pittsburgh, Pennsylvania, United States, 15218-1262

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