William Street Cleaners Reviews (1)
William Street Cleaners Rating
Description: CLEANERS
Address: 90 William Street, New York, New York, United States, 10038
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Review: I gave a shirt of mine to this business to have them re-patch one of sleeves and wash it. This was on Tuesday, October [redacted] according to my original receipt. They had previously patched the same shirt twice, once on each elbow, but one of the patch had come undone and required a fix. I came back to the business on Thursday, November [redacted] to pick up the shirt. I took out the $7 they said it would cost and all three employees - two of whom I believe are the owners - looked around for my shirt for several minutes. When they could not find it, they asked me to confirm the color (light blue and white vertical striped), refused my $7, and told me that "they would call me tomorrow" (Friday November [redacted]). They did not call me Friday. I went back in today (Tuesday November [redacted]) and asked for my shirt. The same three employees were there. Despite the fact that I had not picked up my shirt, their story changed from "we can't find your shirt" to "you picked it up". After repeating all of the details of the story to them, I asked for them to either find my shirt or to compensate me for its loss. All they would do is look around half-heartedly, then pick up their receipt for my ticket and claim that I had picked it up. Repeating my claim, I told them that if they maintained their story, they were saying that I was lying about mine. This made no sense - why would I come in and raise a complaint if I had happily picked my shirt up. They were rude, evasive, and completely unprofessional. These sort of business practices cannot be tolerated, and I'm ashamed of them for not owning up to their mistake and offering compensation.Desired Settlement: I would like this business to pay me the money required to purchase a new version of my shirt that they lost. A comparable shirt is $60-70 at the [redacted] that I originally purchased it at.
Consumer
Response:
At this time, I have not been contacted by William Street Cleaners regarding complaint ID [redacted].
Sincerely,