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William Tell True Value Hardware

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William Tell True Value Hardware Reviews (2)

*** *** says he purchased a drill for which he did not have a receipt forHe complained it made noise (which most drills do)He was offered a new drill but said he just wanted his money backOn
further inspection, parts were missing from the drill and he was told to bring them in & we would exchange it for himIt is our policy not to give money back without a receiptIt is my opinion that he used the drill for the weekend & after his project was done decided to return it for a refundThe sales slip & the sign at the register clearly state no refunds without a receipt
He then said he would just take another drill off the shelf himselfHe was told if he did that we would have to call the policeHe became verbally abusive to the people trying to help him & instead of letting him take a drill & then have to arrest him for shoplifting, I told then to call the policeWhich by the way the *** was on the phone with me the whole time, & I asked her to put the customer on so I could calm him down but he refused
True Value has already sent him a $gift certificateHe is no longer allowed in the store, but if he sends someone in with the drill and all the parts we will exchange it for him
As you can see a man who calls a woman who recently had a baby overweight is ignorant & disrespectfulNobody said he was bald & small in stature for a man
Sincerely,
*** ***
***

Review: A DISGUSTING EXPERIANCE.

!!!!!!!!!!!!!!!!!!!!!!!!!! POLICE INVOLVED !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I buy a drill which turns out to be defective. I return to the store for a refund or exchange.

because I had no receipt, a overweight female who claimed to be the [redacted] began to process my exchange. she then picked up her cell phone while I was waiting for her to complete the exchange. she was on the phone quite awhile talking and not processing my return.

unbelievable, she walks out of the store with the cell phone glued to her ear continuing to ignore me waiting. she returned into the store and I told her that's its rude to ignore a customer and talk on the cell phone.

she became unprofessional and rude. when I told her not to use that tone with me, she responded with vulgarities. ie: calling me "[redacted]" and telling me " [redacted]".

I told her how disgusting she was and she then said she will not complete the exchange and I should get the [redacted] out of her store. I said I'm not leaving without the exchange.

she actually called the police. the police arrived and got my drill back from her. I was told that tis is not the first time police had to remedy a situation at this location.

MY CELL PHONE RECORDED THE ENTIRE EVENT which I shall be providing to the ny state attorney general, the county consumer affairs division, Revdex.com, the [redacted], corporate office of true value hardware and of course my personal business attorney.Desired Settlement: refund to credit card

Business

Response:

[redacted] says he purchased a drill for which he did not have a receipt for. He complained it made noise (which most drills do). He was offered a new drill but said he just wanted his money back. On further inspection, parts were missing from the drill and he was told to bring them in & we would exchange it for him. It is our policy not to give money back without a receipt. It is my opinion that he used the drill for the weekend & after his project was done decided to return it for a refund. The sales slip & the sign at the register clearly state no refunds without a receipt.

He then said he would just take another drill off the shelf himself. He was told if he did that we would have to call the police. He became verbally abusive to the people trying to help him & instead of letting him take a drill & then have to arrest him for shoplifting, I told then to call the police. Which by the way the [redacted] was on the phone with me the whole time, & I asked her to put the customer on so I could calm him down but he refused.

True Value has already sent him a $100.00 gift certificate. He is no longer allowed in the store, but if he sends someone in with the drill and all the parts we will exchange it for him.

As you can see a man who calls a woman who recently had a baby overweight is ignorant & disrespectful. Nobody said he was bald & small in stature for a man.

Sincerely,

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Description: HARDWARE-RETAIL

Address: 793 Route 82, Hopewell Jct, New York, United States, 12533

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ww3.truevalue.com

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Shady, yet now dead: once upon a time this website was reported to be associated with William Tell True Value Hardware, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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