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William's Floor Covering & Interiors, Inc.

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William's Floor Covering & Interiors, Inc. Reviews (1)

Faulty installation of carpet. Multiple requests to merchant for correction with no response. merchant. Merchant still owes one bound piece.On September 21, 2015 we contracted for purchase and installation of 816 s.f. of Masland carpet from Williams. The carpet was manufactured to our order and installed in our home on October 19, 2015. The carpet was expensive and required careful pattern match and seam construction, neither of which were done correctly. As a result, the seams are pronounced. The carpet is now puckered near the seams. Williams came by once to attempt to trim the seams with no success. Williams agreed to come back again but has not. We have contacted them once in person and twice by email requesting resolution. We contacted Masland for advice and they said to work it out with the merchant. We have also written a letter of dis-satisfaction to Williams and a copy to Masland. There has been no response from either party. In addition, Williams agreed to bind sections of leftover carpet. One large piece has never been returned. Another was done incorrectly and ruined. This was an expensive project and in in the primary room of our home.Desired SettlementWe request either satisfactory correction, complete replacement or financial compensation in the full amount paid for the project, $4815.52.Business Response Contact Name and Title: [redacted] ManagerContact Phone: XXX-XXX-XXXXContact Email: [redacted]@yahoo.comWe have contacted the Masland Sales Rep to make a trip to our area and to make an appointment to meet at the consumers house. [redacted]

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Description: Carpet Stores, Floorers, Carpet Layers, Floor Laying, Refinishing and Resurfacing Companies, Floor Coverings & Installation, Carpet Installation, Floors - Laminate, Ceramic Tile Companies, Hardwood Floorers, Custom Curtain and Drape Retailers, Vinyl Flooring Suppliers, Floors - Hardwood, Non-ceramic Tile Stores, Vertical Blind Suppliers, Blinds Suppliers, Window Shades Suppliers, Tile & Marble

Address: 5458 Hwy 70 W Ste A, Morehead City, North Carolina, United States, 28557-4532

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www.flooring-professionals.com

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Shady, yet now dead: once upon a time this website was reported to be associated with William's Floor Covering & Interiors, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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