Sign in

Williams Investments I

Sharing is caring! Have something to share about Williams Investments I? Use RevDex to write a review
Reviews Williams Investments I

Williams Investments I Reviews (6)

I am writing to inform Williams Investment that I was not given the correct refund from our deposit. We Paid $650 for our deposit when we moved in. $150 of that deposit was non-refundable for carpet cleaning and administrative. I have received our check and it was only $109. We were charged a fee to replace the carpets $780-$611 for credit = $191 to for a new carpet. That mean I paid to have a carpet cleaned that was replaced. This is a problem, because I should only have to pay for one or the other. We also lived at that place for 4 years, and I would like to know when the last time that carpet was actually replaced. I am sure that you have receipts somewhere. I was also charged $100 to clean the apartment for a medium cleaning. Here are the pictures that I took after we moved out. The only dirty thing I see in these pictures is the carpet. Which I was charged to clean and replace. I was also informed when I spoke to the lady on the phone from Williams Investment that the apartments were currently being remodeled. These apartments were so bad that 5 units moved out the same month we did. There was so much water damage already present. The mold in these apartments was unbelievable.

+2

Review: This company refuses to acknowledge the comments of the tenants for maintenance issues or for rowdy neighbours.The ignore comments until they are reminded that the lease is up and they are not giving usreason to staya rDesired Settlement: The damage deposit and pet deposit once we move out
Business
Response:
Initial Business Response /* (1000, 7, 2013/12/01) */
Williams Investments is in the business of assisting families and individuals find apartment homesIn response to the submitted complaint, Williams Investments follows proper protocol in processing maintenance requestsEach maintenance request is completed according to urgency, priority and staff availabilityAs for the complaints received on neighbor's being loud and obnoxious, Williams Investments must follow legal protocol here as wellTenants reserve the right to call police at anytime if they feel threatened, harrassed, or annoyedLastly, all Williams
Investment tenants have signed an agreement which states that upon completion of their initial or month occupancy, proper notice must be submitted in writing to our office days prior to rent being due in order for the refundable deposit to become a credit, otherwise, the refundable deposit is forfeitedUpon moveout any charges for damage, owed rent, repairs or legal fees accrued by the tenant will be subtracted from the deposit credit and the remaining balance if any, will be refunded and mailed to the tenant within days of the keys having been returned to the management officeWilliams investments, does not charge pet depositsIf a tenant has a cat or a dog, they were required to pay a non-refundable pet fee upon moor arrival of the pet to the premisesThe pet fee applies to all tenants except those who have companion pets for which medical documentation is required

Review: Applied for an apt here and was told the answer to if we were approved would come in the mail. It's been close to 3 weeks and still have not heard from them. Was told 3-4 days for news. Called them and was told they can't tell us yes or no and wait for the letter. Well still waiting. Not sure if we are being discriminated against or just poor business practices. Contacted Federal Fair Housing as well. Very rude people that run this business. People looking for housing don't have forever to wait and would like to know if they are approved and if not why.

Desired Settlement: DesiredSettlementID: Other (requires explanation)

To be contacted with answer ASAP and giving a reason if denied. An apology wouldn't hurt either.

Business

Response:

Initial Business Response /* (1000, 11, 2013/11/13) */

As is our policy, the credit department mailed out an adverse action notice to the applicants, listing the reasons for denial of their application for tenancy. in addition to this, though we are not required to do so, I, the credit department manager, personally called the applicants to verify and describe the reasons for their recent denial and extend our apologies for any inconvenience this may have caused them. This matter has been substantially satisfied,and by law, requires no further action by this department.

Review: The complex I live in is not worth the money it charges for rent to those who are not Section 8 renters. We are overcharged for apartments that are substandard for the rates and services offered and advertised are not provided. For instance, the fitness center has equipment that has not worked for 3 years, yet they post it in their marketing publications. However, this is not the full nature of my complaint.In addition to being overpriced, they continuously fail to post rent to the correct apartment. In two years, I have received about 6 eviction notices posted on my door, only to discover a bookkeeping error and my rent has not been applied correctly. I follow the payment instructions given to me every time. This is stressful, embarrassing, and a public defamation of my character.Desired Settlement: I desire one month refund of rent, due to the efforts required by me to constantly take time from work to research and settle their office errors. I also request a public apology posted on my door - the same place they repeatedly post that I'm being evicted for not paying my rent.Additionally, I request the equipment and services publicly advertised be brought to working order OR removed from advertisements and marketing information.

Business

Response:

This complaint has been resolved between us and Ms. [redacted]. We hope to continue our good relationship with her and the rest of our Northwood residents.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

+1

Review: In Sept of 2013 I was relocated by the City of Everett and William's Investments to [redacted] following a flood in [redacted] (also William's Investments) which had saturated the carpet and the walls making the apartment inhabitable. The water was several inches deep. The City of Everett assisted with relocation because the flood in [redacted] was due in part to the city drains not holding. At that time I signed a new one year lease with William's Investments for a different apartment at [redacted]. The lease was an agreement between William's Investments, [redacted], myself and [redacted]. I am a [redacted] participant. [redacted] is a federal housing program which pays subsidy on rent for those who have been homeless due to a disability. After completing a one year lease at [redacted] with no housing notices or trouble, I was served a 20 day notice to vacate. William's Investments raised the rent to an amount my housing voucher would not approve. I was told I had to move by Sept 31, 2014. I tried very hard to be out of the apartment in a timely manner but due to my physical health I was in and out of the [redacted] in Sept and early Oct. I spent about two weeks total in the hospital during that time. After speaking to the property manager I paid an additional $250 in cash to William's Investment to extend my stay giving me until Oct. 10th to move out. I actually moved into [redacted] where I reside now on Oct 13, 2014. It was the best I could do. When I left there was no outstanding balance due on the rent. I am disputing the move out Inspection Report dated for 10-30-14. I am specifically disputing the past due rent amount of $4546.00. I do not dispute the $517.00 in cleaning and administrative fees. I do believe my security and damage deposit of $525.00 should be enough to cover those expenses.Desired Settlement: Please send me a new Move Out Inspection Report that shows I owe $0 to William's Investments.

Business

Response:

To Whom This May Concern,

This is our written response to the complaint of [redacted]. Please find the seven documents attached with this response for your review.

As described in the earlier complaint, The City of Everett drains were not holding and caused a flood to our property and to many tenant on the ground floor located at [redacted], Everett Wa 98203. Due to this unfortunate circumstances we rehoused all of the tenants that the flood had effected. [redacted] was one of the tenants at this property and required relocation. We transferred [redacted] to another property of ours located at [redacted], Everett Wa 98201. [redacted] is authorized to a one bedroom unit only with the [redacted] Care Program, and Mistakenly, we transferred him into a 2 bedroom. Under the circumstances, we agreed to house [redacted] in a 2 bedroom unit at a one bedroom unit rent rate for one year.

[redacted] sent us the standard Annual Review on June 2, 2014 requesting to continue the Rental Agreement with a $155 increase for a total of $850. (See Document 1)

We than provided [redacted] with a 30-day Notice Of Change, Dated June 23, 2014 (Document2) we notified that effective September 1, 2014 the rent will increase $155 from $695 rent ot $850..our written notice was given with an actual of more than 60 days notice of rent to change. June 30th, 2014, [redacted] than responded to us, agreeing to only do a $55 rent increase bringing the rent to $750, rather than $850. The rent amount that [redacted] was in agreement to is still only a one bedroom rent amount and we had only agreed to one year contract at a one bedroom rent rate. July 17, 2014, we issued a 20 day notice to take our unit back effective September 30th, 2014 (Document 4). This was allowing more than 60 days notice for [redacted].

[redacted] did have some health concerns and was in the hospital and requested that we allow him to stsy a little longer. We accomodated his request and he vacated the unit on [redacted] October 29, 14. We processed and mailed the move out information to his new address located on [redacted]. We mailed the move out on October 30, 2014. January 9, 2015, [redacted] Sent a letter disputing the charges (Document 5). Two of our staff members, researched, reviewed and reprocessed his moveout, and our response was mailed out on February 13, 2015. (Document 6) We needed to review both his previous account at the [redacted] and his 2nd account at the [redacted] property to determine the rent balance. We were able to adjust the balmace owed to $655 for the rent portion only. [redacted] left the unit with $1892 damages and his complete total owed to us was revised to $2607. We also sent a letter (Document 7) with the revised move out charges, addressing the concern of [redacted] stated he made a cash payment of $250. Our company does not accept cash as payment ans we need to know who he paid the cash to. To date we have not heard back from [redacted]

Over all, we have made many efforts to accomodate [redacted]

Williams Investments

[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Review: I vacated a property managed by Williams Investments for 2 years @ XXXXX X[redacted] Lynnwood WA 98036. I gave notice and turned my keys in on 7/27/14, I had paid for the full month. I called to find out how much of my damage refund to expect, I left the apartment in better condition than when I moved in, never the less $100 is always retained for carpet cleaning. I had rented a [redacted] Doctor on 3 separate occasions and cleaned them myself.

What is being the major complaint is that I was told that my deposit refund was $310.00 and was processed on 8/1/14 then I was told that no it was mailed out on 8/5/14, today is 8/14/14 still no check yet I have one from my bank that was mailed on 8/11/14. The office manager who processed the refund would not verify the address would not pull my file changed the date she stated she mailed out the check. She hung up on me 4 times when I just asked her to verify the address mailed to..now they say I gave a wrong zip code. We are past the 14 day landlord refund of deposit stated in the landlord tenant act.Desired Settlement: I am now seeking $620.00 double the deposit amount for all the aggravation, the refusal to stop pay and reissue the check since it is now out of the allotted time to issue the deposit refund and I am now being charged $10.00 per day by my bank for overdraft, this could have been avoided had she done her job rather than just tell me it had been mailed to the Reno address. I begged her on several occasions to please check the address and again all she would say is Reno. She hung up on me, my sister lives in Lynnwood and would have gone to their office and picked up a check. The thing that is really irritating is that if I had ever been late on my rent they would charge me $25.00 per day, I was never late. Another thing is that when I fist moved in my paperwork showed I had paid the deposit of $500.00 yet then a month later they could not find it so in reality I paid $1000.00 security deposit and my original money order was never found by them

Business

Response:

Initial Business Response /* (1000, 6, 2014/08/21) */

It is our company policy that when we mail a check, we will not stop payment until 30 days if not received by the payee. The check was mailed within the 14 days per the landlord/tenant laws and as of now (8/19/14), we are still within the 30 days of [redacted]' move out date.

Initial Consumer Rebuttal /* (3000, 8, 2014/08/25) */

(The consumer indicated he/she DID NOT accept the response from the business.)

They mailed the check with no City, State or zip code - several attempts on my part to have them look at their documents and verify the address were refused. I was just told it was mailed to the Reno address. Had they looked and verified under these circumstances they made the error and it was obvious that I would not receive the check within the 14 day period. They also incorrectly reported that I had not given proper notice, which was completely false. They reported that I was late on my July rent also inaccurate. The 4th of July was a holiday the office was closed and on the 3rd of July I had to put a check in the rent drop box and they did not process that payment until 7/7/14. I will continue to pursue remedy if necessary through small claims court for double the deposit according to the WA landlord tenant act. I am looking into the possibility of having my sister who lives in WA do this on my behalf. I also hired a certified maid service to clean the apartment and they held $40.00 for 2 hours of cleaning @ $20.00 per hour. The landlord tenant act does not give them 30 days to refund my deposit, the law states 14 days.

Final Consumer Response /* (4200, 12, 2014/09/03) */

(The consumer indicated he/she DID NOT accept the response from the business.)

The van was left in a valid parking spot with a valid parking sticker. My rent was paid through the end of the month giving my cousin time to come pick up the van he is handicapped and his children did not pick it up . it was towed vehicle should not be of concern. I did advised them of the situation. I left on the 27th of July, a Sunday. I did not leave any furniture or TV's - I did leave some household appliances that were in a box and I saw other tenants remove the items, they were all useful. They now claim I was rude when in fact I called asked how long before the check would be issued and waited, when it did not come in the allotted time I called the main office, after they refused to verify what address the check had been mailed to they refused information and I was not the rude one, I was hung up on multiple times. My calls were brushed off and since the error was theirs in not putting a City, State and zip code on the initial mailing I requested my sister be allowed with ID to come pick it up and deposit the check to my account, they refused and I again had to wait for mail. I still feel due to the untimely processing of my deposit refund under Washington State I am entitled to double the refund. Also I was never asked to provide a receipt from [redacted] I will provide if needed. I want to be clear that I was never late on my rent ever and caused no complaints and expect a good rental reference. I am still in the process of trying to decide if I would like to file small claims, this company is not willing to do the right thing by their former tenant. One more thing is the fact that I have seen beds, sofa's and TV's left by other tenants. I used to work for [redacted] and am familiar with what the drivers will pick up that being said I did not leave the items mentioned. I don't and never have had a book case or a stereo. One of my neighbors actually loaded my moving van and knows this to be untrue. I never told the office that my daughter ran off with my money, I requested that they continue to look for the $500 posting and that I would pay with the expectation that they would find their error. I now know that even if they found it they would have kept it and still charged me the additional $500.00. They are extremely difficult to deal with once you move in or out. I am also going file a complaint with

HUD since they are government subsidized and do not maintain the property. I had a wasp nest up in my door and they sent a "handy man" with a can of spray rather than call a qualified exterminator. I advised that I am highly allergic and needed this taken care of, I heard nothing more from them. This is a no dog property and there are multiple dogs on the property that are not service animals, nobody cleans up either the dog or cat feces left around the complex. There are many issues with this property that I have not even addressed. Something needs to be done I pay my tax dollars and hate to see them go to a property that does not value the safety of the tenants residing there I would never refer anyone to a Williams Investment property, shady practices with their bookkeeping and just plain non-existent maintenance

Final Business Response /* (4000, 14, 2014/09/10) */

To clarify what program the complainant lived at I've provided the follow explanation: The Low-Income Housing Tax Credit (LIHTC) provides funding for the development costs of low-income housing by allowing an investor (usually the partners of a partnership that owns the housing) to take a federal tax credit equal to a percentage (up to 70 percent or 30 percent of PV depending on the credit type) of the cost incurred for development of the low-income units in a rental housing project. Development capital is raised by "syndicating" the credit to an investor or, more commonly, a group of investors. To take advantage of the LIHTC, a developer will typically propose a project to a state agency, seek and win a competitive allocation of tax credits, complete the project, certify its cost, and rent-up the project to low income tenants. Simultaneously, an investor will be found that will make a "capital contribution" to the partnership or limited liability company that owns the project in exchange for being "allocated" the entity's LIHTCs over a ten-year period. The amount of the credit will be based on (i) the amount of credits awarded to the project in the competition, (ii) the actual cost of the project, (iii) the tax credit rate announced by the IRS, and (iv) the percentage of the project's units that are rented to low income tenants. The program's structure as part of the tax code ensures that private investors bear the financial burden if properties are not successful. Although this is called the "Low-Income" Housing Tax credit Program, the Washington State Housing Finance Commission prefers to use the term "affordable" in place of "low-income." The term "affordable" describes units with rent and income limits below 60% of Area Median Gross Income (AMGI), it does not refer to subsidize housing or HUD and no tax dollars go towards [redacted]

I would like also to clarify again the events and time line in which the deposit was refunded. The complainant moved out and returned keys on 07/28/2014. Management inspected the unit the same day and the refund check of $310 and move-out inspection report with reasons for moneys held was mailed to the address provided by the complainant on her move-out notice on 08/05/2014. The Landlord Tenant Act (RCW 59.18.280) requires the deposit to be refunded, meaning mailed via United States mail and prepared within 14 days after the tenant(s) abandon the premises, which Williams Investments did. Again, to clarify Williams Investments staff answered all of the complainant's questions as best they could. Unfortunately, because of company policies they were unable to stop payment on her refund check and issue her a new one. We understand that moving is a financial burden and people sometimes rely on their deposit refund to help with those expenses. But Williams Investments has to follow policy and procedure on all move outs. The complainant was one of forty move-outs in July that the main office processed. Her check was mailed within the 14 days as stated by the Landlord Tenant Act and re-issued and mailed back to her all in less than 30 days. The complainant also stated that she would like double the deposit back however, the RCW 59.18.310 states that "the court may in its discretion award up to two times the amount of the deposit for the intentional refusal of the landlord to give the statement (i.e. move out inspection report) or refund due." Nevertheless, the check due to a miss communication on the address was returned to Williams Investments and another check was reissued and mailed, which the tenant received, thus verified during the conversation on 08/22/2014.

When the complainant moved-in her lease clearly stated that her deposit was $550 (not $500 as stated by the complainant) and of that only $400 would be refundable. In addition the complainant when making arrangements to pay the required deposit provided no proof with a bank statement or receipt that a payment was purchased. Williams Investments only accepts deposits in the form of credit card or money order, which the tenant if necessary could have in provided as proof of purchase.

In question is the grounds and general up keep of the property. [redacted] is inspected multiple times a year by various groups and organizations. The most recent being the bank and they were very complementary on the appearance and maintenance of the property. In addition [redacted] maintenance keeps detailed records of all maintenance request and the wasp nest in question was easily reached by our maintenance and the extra time and money of calling an exterminator was not necessary to resolve this issue. In addition [redacted] is a pet friendly and service/companion animal friendly community. We even provide pet waste stations and bags for our tenant's convenience. [redacted] is a 240 unit community with over 650 tenants, our staff takes pride in our community and works hard to accommodate all our tenant's needs.

Finally, below are the dates in which the complainant paid her deposit. Please note that Williams Investments requires all deposits to be paid in full upon move-in but WSHFC allows the tenant(s) 5 months to pay the deposit and the complainant went beyond the allowed 5 months.

Deposit Payments:

09/25/2012- $100

10/05/2012- $100

12/04/2012- $100

02/22/2013- $200

We have addressed all the complainant's questions and concerns and any further issues will be addressed through Williams Investments lawyer.

Check fields!

Write a review of Williams Investments I LLC

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Williams Investments I Rating

Overall satisfaction rating

Description: Apartments

Address: 19801 50th Ave W, Lynnwood, Washington, United States, 98036

Phone:

Show more...

Web:

This website was reported to be associated with Williams Investments I LLC.



Add contact information for Williams Investments I

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated