Willow Tree Lodge

Dear [redacted] ***,It is our policy to always take the time and listen carefully to our customersOur customers feedback is how we improve the quality of services we provide to our guests,Miss [redacted] stayed at our facility on 11/13/she registered for two people and stayed in room #with a check in time of 3:pm and check out time of approximately 10:am on 11/14/Room #is our standard king room with a king size bed and is provided with supplies for two guests, this includes sets of towels which is totalThere was no request or expressed need for extra supplies or services needed at time of check in or near that time, which is when most guests ask for additional goods and services.Miss [redacted] asked for sets of towels the morning of 11/14/which is towels total (large/medium hand/small wash clothes), which is what caused us to wonder if there were extra people in the roomI attempted to ask very politely and professionally about anymore guests and why so many towels were needed, Miss [redacted] became very defensive and agitated.Miss [redacted] checked in at 3:pm 1/13/and checked out at 10:00am that is full stayShe did not request a refund when she checked out, all she did was ask for a receipt for her stay which was provided and belligerently yell at me, my wife and my new front desk employee who was writing her receipt up for herShe also made our other guests uncomfortable with her bad language as she threatened with more than just a bad review, Miss [redacted] did not tell me the nature of her work and it is our policy not ask our customers the nature of their workIf Miss [redacted] did have an issue with the condition of her room it would have been helpful to address that issue prior to her staying there for the entire night.We use an outside professional linen service and provide excellent housekeeping services in which our rooms are cleaned daily.Sincerely, [redacted] Manager WTL

At no point did anyone mention 16 towels we pointed out that she asked for 6 sets of towels which comes to a count of 18 towels. Also we never claimed Miss [redacted] said she would leave a bad review. She clearly stated that she could do more than a bad review”, which we assume is using the Revdex.com to harassus. FIf Miss [redacted] has trouble maintaining accuracy with a printed statement, would it not be easy to assume the accuracy of her account to be wrong.The validity of any “[redacted]” review is questionable at best because they have no verification process. Also as I'm sure Miss [redacted] is aware (be it she saw fit to advise you) hotels dotcom is a subsidiary of [redacted] which we currently have a good rating with.Again if Miss [redacted] had complaints about the room prior to spending the entire night in it, that would have been when we could of addressed her issues, not an hour prior to check out.Miss [redacted] disrupted the business multiple times in the morning with rude behavior in the lobby, Miss [redacted] made customers whom were both trying to check in and check out very uncomfortable. She was rude to my front desk employee when she called the front demanding he come see the room now before she left,Willow Tree Lodge has been under the same management for 25 years and this is only the 2" complaint filed with Revdex.com. I too can get witnesses two of my employees and my wife, however along winded they said ... no they said seems to be all that we have here.I implore Revdex.com to put this matter to rest so the Revdex.com nor I have to use our time, energy and resources on these erroneous claims.Sincerely,[redacted] WTL Management

Dear [redacted],It is our policy to always take the time and listen carefully to our customers. Our customers feedback is how we improve the quality of services we provide to our guests,Miss [redacted] stayed at our facility on 11/13/17 she registered for two people and stayed in room #223 with a...

check in time of 3:00 pm and check out time of approximately 10:00 am on 11/14/17. Room #223 is our standard king room with a king size bed and is provided with supplies for two guests, this includes 2 sets of towels which is 6 total. There was no request or expressed need for extra supplies or services needed at time of check in or near that time, which is when most guests ask for additional goods and services.Miss [redacted] asked for 6 sets of towels the morning of 11/14/17 which is 18 towels total (6 large/6 medium hand/6 small wash clothes), which is what caused us to wonder if there were extra people in the room. I attempted to ask very politely and professionally about anymore guests and why so many towels were needed, Miss [redacted] became very defensive and agitated.Miss [redacted] checked in at 3:00 pm 1 1/13/17 and checked out at 10:00am that is full stay. She did not request a refund when she checked out, all she did was ask for a receipt for her stay which was provided and belligerently yell at me, my wife and my new front desk employee who was writing her receipt up for her. She also made our other guests uncomfortable with her bad language as she threatened with more than just a bad review, Miss [redacted] did not tell me the nature of her work and it is our policy not ask our customers the nature of their work. If Miss [redacted] did have an issue with the condition of her room it would have been helpful to address that issue prior to her staying there for the entire night.We use an outside professional linen service and provide excellent housekeeping services in which our rooms are cleaned daily.Sincerely,[redacted] Manager WTL

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I refuse this response the owner/manager has made.  I did not ask for 16 towels and find his statement to be outrageous.  Also after my first call to the office requesting only 4 additional towels I hung up accepting his reasons however he called me back accusing me of having more guest in room, yelling at me on the phone.  Also I never made any threats to post any negative review on any social media, though the owner hotels current negative review are  sufficient enough. I regret, not reading them prior to going to this hotel.  I advise Revdex.com research [redacted] and review customer feedback, it will clearly back my statements about how poor customer service is at this hotel.   Additionally I did ask for refund and the owner/manager refused.  My guest is witness to this request and the rude behavior of this person, and if necessary I will also have him contact Revdex.com, as the owner/manager called the room and told him to "get my woman out of the hotel" Please see link to some of the reviews from hotels.com
Regards,
[redacted]

Review: I checked in I forgot to disclose my service animal and he isn't a destructive animal just hyperactive at times, when I got back from taking my special needs child to school the next morning the manager came banging on my door that we needed to get out "check out is at 11am"( I found out it is in fact at 12noon) and need to leave we were already paking to leave to another location anyway but the harrassing way he said it he refused to allow me to close the door he put his foot in the door jam kicking it open several times I told him what did I do wrong ur dog we dont take pets I said we dont have a pet he is a service animal well he is big ... n you need to get out and im gunna stand right here I asked him for privacy repeatedly so I could pak up he refused saying to another employee (maid) to stand there she even told him let me go and pakit. Up .. I told him to give me some time and space so I can put my service animal in his harness .. I wasnt refusing to leave but wanted time to pak up an privacy to do so...he kept threatening me with the cops when I was doing nothing wrong, he violated my civil rights to privacy I felt humiliated.... ive never been treated this wayDesired Settlement: I would like the company, owner to contact me,NOT the manager. so we can rectify or come to a resolution or something amicably pleasing... no one deserves to be treated this way.. I would also like you to investigate if they should even be operating because there are a couple of website's saying that this property is permanently closed... makes me wonder why... I discovered this while looking it up online to see if anyone had the same issue as i...