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Wilson Auto Sales

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Wilson Auto Sales Reviews (2)

I purchased a 2004 bmw x5 from wilsons auto sales on march 15th. On april 2nd I got on the freeway and my car jerked and the pedal was hard and the service engine soon came on and the alert sound beeped and then trans.fail safe program came on.I went home and didnt move it all weekend until monday april 4th I took it to bravo transmission to check it. because I know the car was bought as is. [redacted] connected the diagnostic machine and 10 malfunction codes came on and also said the gears are getting stuck in 4th and 5th gear and said the car is bad and needs a new transmission. he also advised me to go to wilsons auto to let them know because its had been only a few weeks since I bought it. I took it over to wilsons showed them the paper work and they said they would check it out. then awhile later [redacted] came and told me there is a hole in a hose and he will order it and put it in and told me to bring it back a week later on monday april 11.also ed told me he would fix my window because it doesnt go all the way down and would call me when that part came in and never did. I took the car on the day they told me to and they replaced the hose and showed me the hose that was broken and said it was fixed.I left and got on the freeway and all the same lights came on so I returned to [redacted] and told him its not working right so he said the other guy didnt reset the codes and he put the machine and reset it and said it was good and to call him if it didnt work right. I left and 5mins. later the lights came back on so I called him and the first 2 calls nobody answered the I tried the third and asked for [redacted] and they hung up on me so I called again and he hung up again by the 5th call I was mad and told him dont hang up I was just there and you fixed my car and its still doing the same thing.[redacted] said bring the car tomorrow and drop it off. I did and told ed and [redacted] I wasnt happyand I want it replaced and they got mad and told me im ungratefull and wont fix my car now and walked away from meProduct_Or_Service: 2004 bmwDesired Settlementi want my car fixed like they said they were or replace it. and give me paperwork on all the stuff they fix which they never did.I still have more to say but its full to add anymore complaintsBusiness Response The last thing Wilson auto Sales wants is a dissatisfied customer. We do a very thorough inspection on every vehicle. When this problem was brought to our attention, we told [redacted] to bring the car in for inspection. Our inspection found a P/S hose had developed a leak. We replaced the hose and checked all fluids, they were all good. We then took the vehicle for a test drive and all was good, no issues or problems were found.We told [redacted] what we found and replaced and checked and she was satisfied and very happy.[redacted] called later and said the light came back on. We asked her to drop the car off in the morning. We were going to make a appointment with a transmission specialist. When [redacted] brought the vehicle in to drop it off she was demanding we take the vehicle back and refund her purchase amount. We told her that was not a option at this point and we would have to see what the transmission specialist determined the problem was. [redacted] was very demanding that we cancel the sale and opted Not to leave the vehicle to be inspected by the transmission specialist. Wilson Auto Sales will still have the inspection done with the transmission specialist and repair the problem with the window. All we need is the opportunity to do this. In regards to hanging up the phone on this customer or any other customer, that would never happen. [redacted] either had a phone issue or we did, but we have not had previous hang ups or disconnect issues prior to this. I sincerely apologize if [redacted] feels we deliberately hung up on her.

just purchased a 2000 [redacted] Durango about 2-3 weeks ago, the vehicle started to have stalling issues, making the vehicle unsafe to drive, the dealership took the vehicle in due to the stalling issues. The dealership said that the problem has been fixed. A day after receiving the vehicle the car began to stall continuously, radiator leaks, power steering pump leaking from the fitting, freeze plug leaks, water pump gasket leaks, bad connection at integrated power module.Product_Or_Service: 2000 [redacted] Durango/ 4/6/2015Desired SettlementWant the current issues with vehicle fixed properly. Business Response The customer brought vehicle in saying it was stalling Randomly. vehicle had no check engine lights and no sign of a problem. Called a day later and said when vehicle would stall dash said "NO BUS". This is a sign that the CPU is bad. It is a common problem with a [redacted] Durango that will not show any other sign. so vehicle has to stall or not start to diagnose problem. Had costumer bring car in we let them barrow a loaner and ordered a new CPU. A few days later we received this a letter from Revdex.com. This was surprising because problem to my knowledge was already resolved. as far as the other listed problem this is the first I have heard of it. the new CPU. arrived 5/6/15 and was installed same day. Customer picked up car 5/7/15.

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Description: Auto Dealers-Used Cars

Address: 839 West Tara, O Fallon, Missouri, United States, 63366

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www.wilsonautobrookhaven.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Wilson Auto Sales, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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