Wilson Automotive Inc

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We are responding to the complaint that we received from the customer We would like to tell you what happened and the events that occurred according to my *** *** who was not the person stated in your letter of June 3rd, but was involved with the
Customer. The customer brought the car in on April 10, to have the wiring checked for the headlights The switch controls the headlights and the turn signals and is called a combination switch We replaced the switch and the customer picked up the vehicle Customer called back on April 16, and stated that the turn signal was not returning back to the cut off position when they turned left Customer was scheduled to come in on April 29th to have it replaced because it may be a defective part According to my service manager, the customer came in on April 29th but stated they did not have time that day to get it repaired and asked the service manager to call and reschedule the repair He forgot to call and reschedule Since then the customer called on June 2nd at 10:A.Mand was very upset The service manager scheduled the appointment to replace the part for June 10th, We are willing to replace the part and work with the customer to resolve this matter We are sorry for any inconvenience it has caused them. Sincerely,
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[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Review: I brought my car in for the headlight switch to be replace on my [redacted] On April 10 2015 I paid for the repair. About a week later I called and told them the switch was not turning off by itself on the left hand turns. I was told I would receive a call about when it could be fixed. I have never received a phone call. When I called I was told they just don't have time. I was never asked to book an appointment it was just when they had time but its still not working right and they won't fix the mistakeDesired Settlement: I would like to set up an appointment to get the part working properly. Its been almost 2 months.

Business

Response:

[redacted]

We are responding to the complaint that we received from the customer. We would like to tell you what happened and the events that occurred according to my [redacted] who was not the person stated in your letter of June 3rd, but was involved with the Customer. The customer brought the car in on April 10, 2015 to have the wiring checked for the headlights. The switch controls the headlights and the turn signals and is called a combination switch. We replaced the switch and the customer picked up the vehicle. Customer called back on April 16, 2015 and stated that the turn signal was not returning back to the cut off position when they turned left. Customer was scheduled to come in on April 29th to have it replaced because it may be a defective part. According to my service manager, the customer came in on April 29th but stated they did not have time that day to get it repaired and asked the service manager to call and reschedule the repair. He forgot to call and reschedule. Since then the customer called on June 2nd at 10:51 A.M. and was very upset. The service manager scheduled the appointment to replace the part for June 10th, 2015. We are willing to replace the part and work with the customer to resolve this matter. We are sorry for any inconvenience it has caused them. Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,