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Wilson Property Management, Inc.

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Reviews Wilson Property Management, Inc.

Wilson Property Management, Inc. Reviews (5)

Today I was saddened by the customer service I had received today with Wilson Property Management. [redacted], [redacted], and [redacted] (PM @ UW.I just moved into University Woods, (managed by WPM) and I drove around the property and could not seem to find where it says visitor parking for my visitor. When I asked [redacted] (property manager), [redacted] (Owner of WPM) and [redacted] (Owner of WPM) neither one could tell me where visitor parking was located on the property. If you are managing and leasing to future tenants then you should be familiar with the property you are managing and leasing from. This way you have the knowledge of the propertyand can answer specific questions tenants and prospects ask about the property to prevent confusion and incidents from happening like today.I was appalled by how I was treated, it was like the owners and property manager did not care about what I experienced with their company. My visitor woke up this morning and their vehicle was towed because management did not know where visitor parking was located. So my visitor parked near my building.I nor my visitor should be punished because we could not find where it said visitor parking on the property and because management is not familiar with the property that they are managing. I had to pay $100.00 because of this poor customer service. On top of that, I was miss treated during the process. As a manager and business owner, they should have been more caring and understanding of what their tenant has recently dealt with.It is the holiday season and tenants are going to be having visitors that need to know where exactly they need to park to prevent paying for towing expenses. I would like a refund for having to get my visitors vehicle out today do to poor customer service and lack of communication from Wilson Property Management. WPM does not even have a community map of University Woods. What type of Property Management company does not have a community map of the property they are managing? Indeed they have been managing University Woods long enough to have become familiar with the property and should have developed a move in packet with a community map included. This incident today could have been avoided had WPM been more organized and alert with there property and if they had been more responsive and caring towards their residents.Desired SettlementI would like better customer service delivered from WPM. I would also like for them to get more organized as a business not only for their sake, but resident/prospects sake also.Business Response /[redacted]/Ms. [redacted] rents a condominium and has lived at the property since October 2016. Ms. [redacted] signed a parking addendum to her lease before moving in that states a parking sticker is required to park on the property at any time and any vehicles parked on the property not in a visitor spot and without a current sticker will be towed at owners expense. There is also a sign at the entrance to the property stating Permit Parking. There are ample visitor parking spots located throughout the community and are well marked in white paint and capital letters "VISITOR". We will be happy to provide pictures.We are very sorry Ms. [redacted] feels she was given bad customer service. Ms. [redacted] and Mr. [redacted] both told her there are ample visitor parking spots and where they are located. No refund will be provided. Again, there is a sign at the entrance stating Permit Parking, there are ample spots marked visitor and Ms. [redacted] signed the addendum informing her of the parking rules. Consumer Response /[redacted]/When I signed the addendum for parking rules and asked where visitor parking was located on the day I moved in, no one could answer. No one in the office knew where visitor parking was located on the property at University Woods. After I spoke with management, I drove around the property again when I got off work at 6:00pm to locate visitor parking. I assumed that since I cannot see any visitor parking spots close to my building (where they normally are) then their must not be visitor parking and that maybe Wilson Management did not know what they were talking about (since they were not aware of where visitor parking was located in the first place.) After my visitors car was towed I had to be late for work and drive around AWAY from my building to the other side of the property to FINALLY locate visitor parking. Visitor parking is NOT noticeable when you enter the property. Normal properties have obvious visitor parking spots marked CLOSE to the buildings you reside at. What bothers me as a resident the most with Wilson Properties is how they reacted to this situation and the lack of knowledge they had regarding visitor parking. Again, if you manage a property then you should be well aware of where visitor parking is located when asked. If my question was answered about where visitor parking was located when I first moved in, then this incident would have NEVER happened. I as a resident should not have to drive the entire property to figure out where visitor parking is located because management is unaware. Again, normal properties have visitor parking spots CLOSE to each building to avoid walking a long distance and to not create any confusion. Final Business Response /[redacted]/I understand Ms. [redacted] is frustrated with the entire situation. The community has permit parking and spots marked visitor parking, as well as signage throughout the community warning residents and visitors of parking violations. We do not know how to make it anymore clear about the parking rules. Residents are aware verbally, they sign a parking addendum, there is signage throughout the community and the visitor spots are clearly marked.

Upon requesting help in regards to a roommate issue I was talked to in a rude and unprofessional manner was told to deal with it or call the police.About 2 weeks before August I was planning on moving out due to room mate issues and went for a last time to seek help from the staff. The manager of the site was rude, unprofessional, and a level of disrespect I have never encountered. I asked for help in dealing with the room mate and she asked for police accounts of me reporting him to the police. The living situation was, If I had given this room mate an reason to think I was protesting the illegal actions he was committing in the apartment, then he would take action or his friends who all had keys to the room would then take action against me. I tried calling the police but I was either in class or working and couldn't be there to catch him smoking weed indoors/ incense indoors/ letting his random friends enter with their copies of his key.Desired SettlementI am seeking my 360 dollar security deposit as it has not come in the mail yet and has passed the 1 month marker of myself moving out. There was nothing wrong with the room, I vacuumed the floor and wiped down the walls, my room was very clean.For the sheer unprofessionalism and verbal harassment I just want my security deposit back and to never hear from them again.Business Response /[redacted]/To whom it may concern,[redacted] gave us a 60 day written notice to move out at the end of his lease on July 31st, 2015. He did vacate and returned keys with his forwarding address. Our staff inspected his room and processed his security deposit refund accordingly. A security deposit refund check # XXXXXX was issued on August 26, 2015 and mailed to the forwarding address on file.If you have any further questions regarding this matter please feel free to contact me.

WPM kept my rent deposit & charged extra fees claiming pet damage, & recarpeted the entire house, 2 stories, 6 BR's, with other false allegations. I rented a 6 BR house, 3 stories for 2 years. We were harassed by a racist neighbor the entire time. I paid a $400 pet fee for my two dogs, who only had access downstairs, as they could not go up a set of stairs. I gave proper notice to move out, where they kept my entire deposit & charged ridiculous extra fees claiming my pets damaged the entire house. They charged me fees for holdover, which I did not. They charged me to remove trash, which they did not do. They also charged me for a bath cabinet on the third floor that was in a guest room that was rarely used. My stepson did stain two tiny areas in his bedroom where he spilled food, in an area less than 18 inches by 12 inches. They charged me to recarpet the entire house, including two sets of stairs claiming my pets damaged it. Yet they never cleaned the mold growing on the outside of the house all the way to the roof, or multiple other repairs. The yard was mud from improper water drainage and they told me the owner would not do anything. I have never lost money on a home rental, former military family, and now they have collection agencies and attorneys involved, so I can run up a legal fee any time I answer a letter. DO NOT RENT FROM THEM. DO NOT TRUST THEM. If you already rent, take VIDEO move in, and when you leave, including ceilings, inside cabinets, outdoor of the house, the empty trash cans etc. Extremely dishonest. Look through the rest of complaints filed, charging for carpet replacements appears to be a common thing for them. This house is 8 yrs old and the cabinets and flooring were 8 yrs old. There was nothing more than normal wear and tear, with the exception of two spilled areas on one bedroom. Everything else deducted was FALSE. We scrubbed this entire house and flooring prior to moving out and removed all trash and have the pictures and witnesses to prove it. We have color photos taken upon moveout. They did not do a walkthrough with us and took black and white pictures of the home prior to us cleaning it and are attempting to give a false appearance of what the home looked like.In regards to holdover fees, [redacted] told me personally we would not be charged anything for staying after the first of July due to Uhaul accidentally cancelling our truck, however we were able to get everything moved out and I personally put the keys in their hands at the Raleigh office on July 1 as instructed, yet they charged me something like 7 days holdover on the rent. I had no keys to be on the property after July 1. They planned to remove the carpet the entire time, as the day after we moved out, before WPM did a walk through, we went to check the mail and found a carpet replacement company there who told us they had been asked to come to price new carpeting several weeks prior to us even moving out. They planned to replace the carpeting prior to us moving out then used us to pay for the cost of doing so. Desired SettlementI want my rental deposit of $1775 minus the $300 agreed to in the terms of the lease that we would be charged for carpeting cleaning. They knew we had dogs when we moved in and we paid a $400 pet fee and the property suffered ZERO DAMAGE due to pets. If this goes to court, I will ask for attorneys fees as well. Business Response /[redacted]/Dear [redacted],[redacted] is no longer with Wilson Property Management so I will be answering your questions in regards to your security deposit. I have attached two documents that we received from you regarding the date you vacated the property. We received the keys from you on July 5th. The holdover rent was $357.86. I have also attached a copy of the Security Deposit Itemization. Carpet has a life of 7 years we charged you for two years of depreciation plus the sealant for the floor from the smell of pet urine. The total cost of the carpet was $3579.18 plus $200.00 for the sealant. We only charged you $1020.62 for the carpet plus the $200.00. I have also attached photos of the trash that was left that was on the property. According to the Security deposit itemization you were not charged for any damage done to the cabinet it lists pending but the deposit was already sent to collections. We received the following email from the owner in regards to the move out condition "Hello [redacted]I went by the home around 5:00 today and took lots of photos. I am glad she went back and did more cleaning, but today is July 9th and it has not been left in rentable condition. The 3rd floor did look like someone was trying to clean the carpet, but not being successful. I took lots of pictures because I could not believe how bad someone messed up painting the walls. You are right, I think every room needs painting. There was paint left in the kitchen in a can and in a roller pan. There is damage to the floor in the kitchen/ eating area where it looks like they may have kept something wet. There are lots of stains on each levels carpet. Someone had the AC set on about 64 degrees. On the second floor there is something sprayed on the wall and ceiling behind one of the bedroom doors. Someone installed a TV cable through the garage wall into the family room and ran the cable around the wall of the garage. There is wall damage in the garage. Oven looked like someone had done some cleaning but not finished. Refrig has a end on a wrapped stick of butter still in it and not finished cleaning. Trash cans were left over flowing beside the house with 2 chairs, coat rack, flower pots, boards from furniture just pilled around the trash cans. Back yard and sides looked very neglected. I do not see how the tenant should get any deposit back because it is 9 days into July and there is lots of damage to the home that must be painted and fixed before it can be rented. [redacted]I think I have answered all of your questions and I hope this clears up your questions regarding your deposit. If you would like to speak with me directly please call the office and I will be happy to go over the security deposit itemization either by phone or in person.Sincerely,[redacted]Property Manager/BrokerXXX-XXX-XXXXFinal Consumer Response /[redacted]/(The consumer indicated he/she DID NOT accept the response from the business.)If there are pet stains on this carpeting, then those stains were there prior to me moving in. My dogs were never left unattended and 24/7 supervision. They have never had any issues with urinating in the house. I have rented from several other rental agencies in this, including twice from [redacted] and their records will show I have never had any sort of pet damage. My dogs water bowels were not in the house, they were in the garage, in which we left the inside door to the garage open. We never left food in the fridge, and we removed the trash and placed it at the curb, as approved by [redacted] through emails. I have the email asking her permission to put the cans on the curb on trash day and the email reporting the date we did it. I am also being charged for holdover of rent, which I did not do. I turned the keys in, in person to the Raleigh office and have witnesses who were in the car with me when I turned them in on July 1. I have the email from [redacted] telling her I was doing this and had several conversations with her regarding go back to the house and not having any key access and how the door was being left unlocked on a daily basis. We would go to the house per [redacted] request and would find the house unsecured. We would go in and clean and lock all doors to the house and return the following day to find it once again unlocked. I am going to send the pictures I have to upload to the Revdex.com for me since I have been unable to get them to load. The pictures you have posted of trash in the can, were taken previous to trash day and that trash was picked up by the city. We went the same day and put the trash can back on the side of house, emptied. The chairs that had been on the side of the house were taken to the Goodwill on Hwy 55 the first week of July and donated. This is a scam by Wilson Property and the owner as they sent carpet replacement company to the property less than 24 hours after we removed everything on July 2, and a walk through had not been done by the property owner or Wilson Property Management, it was a planned carpet removal, as told to me by the company providing the estimates. The doors were not left open for their convenience, as the doors were locked each night when we departed. I admitted to two small areas of carpet damage in my stepsons room which could easily have been repaired with carpet piecings. My dogs are 6 and 8 years old, trained border collies whose vet records will also show have never had any problems with urination. Records from previous rentals from [redacted] will prove that I never had any sort of pet damage and the houses I rented from them also had carpeting throughout. Again, my dogs had 24/7 supervision because my two stepsons suffer from severe agoraphobia and never left the house, ever. Final Business Response /[redacted]/Hey [redacted],1. I have pulled your file and the signature on the note that we received matches your signature from your lease which I have attached.2. We received an note from [redacted] that the Carpet has urine stains throughout. I have attached the note. 3. The trash was never put by the curb it is the tenant's responsibility to remove all trash from the property. The trash was left outside under the deck.4. No charges were deducted from your security deposit for painting.5. We have not deducted any charges for cleaning out of your security deposit.6. No charges are noted on itemization of security deposit for removing food from the Fridge.7. The only maintenance charge was for the repair of the floor from pet water bowl.8. There are not any charges to you regarding the condition of the yard or deductions to you.The pet fee that you paid at time of move is not a deposit for damages from the pet this is Fee to have the Pet on the property. It is a one time fee that is non refundable any damages from a pet would be deducted from the security deposit. Please feel free to contact me at the office if you would like to come in and look at the move out photos or review the itemization of the security deposit in person.Sincerely,[redacted] ManagerXXX-XXX-XXXX

One of my roommates has broken the lease and the law countless times, and the apartment management has been slow to respond, or completely ineffectiveI signed a lease with WPM for an apartment shared with three other women. We each sign a separate lease with WPM. One of the roommates has broken the lease countless times since I moved into the apartment in July. Noise complaints, allowing friends to move in and live with us, giving friends a copy of a key to our apartment which gave stranger access to the apartment when she wasn't present, refusing to take out her own trash and leaving it piled up in front of the apartment door, smoking pot and cigarettes in the apartment (sometimes openly in the living room), using a grill on the back balcony, leaving open beer bottle out for days one end, letting frozen chicken rot in the sink of the kitchen, I could go on. She violated the lease in so many ways I was shocked that she continues to be allowed to live here.I tried being as diplomatic as possible, at first addressing my concerns with my roommate. When that proved ineffective, I made complaints to an employee of the apartment complex. When that didn't work, I went to the manager. Finally, one other roommate went to the office to complain with me several times. She had also been a witness to this and wanted it to end. The manager told us repeatedly that something was being done to change the situation. This was back in September and most of these problems have no disappeared. I deserve to live in healthy, safe, smoke-free, and apartment free housing. I have complained about this for four months now, about one third of my lease, and it is completely unacceptable that this has not been resolved.Desired SettlementSince after four months the lease violations of this other roommate have not stopped, I want the roommate to be evicted, or I want to mutually terminate my lease with Wilson Property Management. Business Response /[redacted]/The resident first complained about her roommate on September 17, 2013 in reference to trash being left at the front door. These units are 4 bedroom 4 bath units, each room is individually rented. We have sent letters to the roommate to correct the issues. We cannot evict someone for leaving trash at the front door when there are 4 residents in the unit and no proof of whom the trash belongs to. We also cannot evict someone for leaving chicken in the sink. These are issues that need to be worked out between roommates and are not legal grounds to evict someone. She has accused the roommate of smoking pot in the condo. Yes this is illegal but something that needs to be handled by the police. We have told her to call the police if illegal activity is occurring in the condo. Attached is the roommate addendum:Final Consumer Response /[redacted]/I have made complaints to the leasing office several times since August. These complaints have included [redacted] allowing people not on the lease to have keys to the apartment, allowing her friends to live with us, setting up a grill on the back balcony which is a fire hazard, smoking both cigarettes and marijuana in the apartment. The trash and uncleanliness were just part of my complaint. I did send pictures to the leasing manager on September 17 of cigarettes that had been smoked in the apartment and nothing was done. Final Business Response /[redacted]/As the management company we receive complaints daily from residents about their roommates. That is why we have the roommate addendum that they sign at move in. We encourage them to work these issues out amongst themselves. They are all adults and need to handle these issues as adults. For every complaint that [redacted] makes against her roommate, her roommate makes one against her for similar items. NC Law does not allow us to evict someone on hearsay of another roommate. I have spoken to the roommate this week, she stated that she only smokes outside now, she has never made a copy of her key but has given a friend her key to let herself in her room while she waited for her to get off work and she stated she does not smoke marijuana. The grill was removed within 24 hours of us receiving notice of it being there. We were first notified of the grill on December 6. I feel that Ms. [redacted] has a personal issue with her roommate.

Charged repair fee that we were never made aware of and assessed additional late charges because of this. In late April 2016 we contacted Wilson Property Management regarding issues we were having with our garbage disposal. A worker was sent out to look at it and concluded the issue was not with the disposal itself but rather the pipes in the home from long term build up. We were not informed that there would be a charge for this via mail, phone, or email. I went to the rental office on three separate occasions after this to pay my rent in May, June, and July but there was no mention of owing for this by the leasing company employees. It is now July 6, and after having just paid the last month of rent for my lease, the leasing company now decides to inform us of this charge as well as additional "late fees".Desired SettlementWe were never made aware that we would be charged for this repair nor did we ever receive billing notification until 3 months after the issue had been resolved. Because of this, we were charged multiple late fees in addition to the original repair charge. We want the charges dismissed.Business Response Contact Name and Title: [redacted], Property ManaContact Phone: XXX-XXX-XXXXContact Email: [redacted]@bellsouth.netUnfortunately the residents were charged for two different work orders. One from January 2014 for removing hair from a bathtub drain. They were made aware of the charge but the charge was never entered on their ledger until May of this year. The residents were then charged in May of this year for unstopping the garbage disposal. The disposal was unstopped at the beginning of April and no charge was assessed to the residents. When maintenance was called out again at the end of April they were assessed for the call due to huge amounts of rice in the p-trap. The residents have never been charged a late fee. We will be happy to provide a them a copy of their ledger showing no late fees. We manage this property for an individual owner. This owner has been made aware of the work orders and told us to charge the residents,. I cannot remove the charge for the work orders. Consumer Response The leasing company never made us aware of any remaining charges via mail, email, or phone. We pay our rent in person every month at the office and no mention was ever made of these pending charges. Additionally we make our rent payment on time every month, usually before the due date, and have never been late so it doesn't make sense why I would allow a pending charge to linger on my account if I was made aware of it. Common sense would lead one to think that something would've been said in those numerous times we were in the office if we did owe something. We feel these charges are baseless and merely a spiteful attempt to extort more money from us despite the fact that we've made the last payment on the lease agreement.As I said before, we will not pay these charges and will only accept the outcome of their dismissal.Final Business Response You have paid the rent on time every month and we greatly appreciate that. When you come in to pay the rent - we do not check the ledger to see if a balance is due. The invoices were mailed out. I apologize if you did not receive them. This is not a spiteful attempt to collect more money. Hair in a drain and rice in a disposal is not a work order the owner is going to cover. We have been instructed by the owner to charge the work orders to your account. We do not have authorization to remove the charges. If you feel you should not be charged for the work orders, please send a letter stating why and we can pass it on to the owner.

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Description: Property Management Companies, Real Estate Renters, Real Estate Agents, Real Estate, Association Managers

Address: 5520 McNeely Dr Ste 100, Raleigh, North Carolina, United States, 27612-7640

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