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Wilton Construction Services, Inc.

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Wilton Construction Services, Inc. Reviews (2)

Review: A tree fell on my home which necessitated replacement of a metal roof with vents. The roof had metal flashing around the vents which was to last the life of the roof. Wilton Construction replaced

the flashing with a rubber type substitute with a five year warranty. The metal roof has a 50 year warranty with five year flashing? This is unthinkable from my standpoint to do this to a customer, even

if [redacted] and I are ages 75 and 74. Also, one of the panels has a separation from the panel underneath. One of the vents was leaking. The subcontractor finally came and emptied a full container of

caulk around the one vent. Yesterday, the Project Manager and Subcontractor met me to discuss resolving this issue. The project manager said "It is not raining, so it doesn't need fixing" Please help

me resolve this issue. Personally, I am underwhelmed with my efforts to get to the bottom of this issue. It has been going on for months. I have looked at the Desired Outcome checklist and will check

the one that is closest. However, my hoped for out outcome is "Wilton, fix it or permit me to get the original roofer to repair it and you pay the bill".Desired Settlement: Finish the job. Re-do the job. Send an new subcontractor to do the work., or permit me to use the original roofer and Wilton pay for the repair. It is a now a hostile environment.

Business

Response:

Please note our communication timeline below with [redacted].

2/24/2014-We spoke to [redacted] at 12:23 pm. She stated that her roofer had not been there to fix it yet as thew crew had been ill and the weather.

2/26/2014-We spoke to [redacted] at 2:50 pm. She stated that the crew was still ill and it was not fixed.

3/14/2014-A message was left for [redacted] at 3:19 pm

3/19/2014-A message was left for [redacted] at 8:12 am.

At this time we are waiting on [redacted] and her roofing company to do the repairs to see what else is needed from us. We will continue to attempt communication unless otherwise noted.

Thank you,

Manager/Officer

Wilton Construction Services, Inc.

Consumer

Response:

The consumer called and stated that they received the check from the business.

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

I TRIED to be a customer; however, the poor follow up by their "front man," Ryan P[redacted], ended up forcing me to look elsewhere. I had some water damage, and this company came highly recommended by my State Farm adjuster.
Ryan's follow up, from very early on, was so bad that I called my insurance agent directly and asked if this was a typical problem they had with Wilton. I was surprised to find out that it WASN'T typical at all. Within 30 minutes of that call, I received an apologetic call from Ryan assuring me that everything would be "perfect" from that point on.
I've been trying to firm up something with him since we agreed on the work to be done, which has simply taken him too long. I've moved on.
And, for the record, if you have water damage and you take the time to get estimates, you can get the work done cheaper.
Sorry Wilton, but Ryan is no asset to you.

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Description: Construction & Remodeling Services, Fire & Water Damage Restoration, Home Improvements - Additions, Fire Damage Restoration, Home Improvements, Residential Remodelers (NAICS: 236118)

Address: 1579 Oakbridge Terrace, Powhatan, Virginia, United States, 23139

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