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Winacott Equipment Group

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Winacott Equipment Group Reviews (1)

We took a commercial truck into Winacott for a diagnosis late on Dec 15th. On the 16th the shop foreman said that the problem "was not the head gasket." On Dec 18th I called to find out what the hold up was on the truck. I was told by the same guy that the head was taken out. I asked if my husband had given permission for the head to be removed he said "No" and when he told me that the part would be out for 4-5 days I said no way would have my husband given him the permission to do that, as I knew he was already waiting for the truck. [redacted] we would have to call repeatedly always to be given some excuse. At one point a shop manager told me that the job is normally 9 hours out and 9 hours in for the head gasket at $135 an hour. This is what we were expecting. Not the truck out for 3 weeks, 15 business days, 46 labour hours in total, when you take into account the $1500 they say they deducted from the labour from a former dispute, and a bill of over $11,000. When we took the truck home to our shop my husband [redacted] discovered that the bolts to remove the head were still dirty and dog house not removed so that is proof that the head gasket was not changed. Our complaint is that we were not given a diagnosis or a proper quote as we had not even intended to go ahead with the work at Christmas time, nor would have we gone ahead if their quote for the job was over $11,000 when comparable quotes are $3,000 including labour and parts for a head gasket. When we asked the owner to come get the truck as it was their fault the problem was still the same he hung up on us. We hired two certified heavy duty mechanics who agreed that the job was not done based on the dirty bolts/dog house not removed. Things listed on the invoice, such as the new head gasket bolts used and steam cleaned engine were not even done. The actual diagnosis is a clogged radiator and cost to repair is a $25 cap.[redacted]Desired SettlementWe would like a refund for everything except the brakes which is all they had permission to do plus the $1500 from the former dispute. [redacted]

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Description: Truck Dealers

Address: 1522 Ross Ave E, Regina, Saskatchewan, Canada, S4N 7A3

Phone:

1877631 0 0
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