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Window World of Central PA, Inc.

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Reviews Window World of Central PA, Inc.

Window World of Central PA, Inc. Reviews (16)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have serviced *** *** windows on three separate occasions. Adjustments have been made to different areas of the windows components, and the installation on the interior and exterior. The last service on 1/11/was a cold and windy day. After slight adjustments, there was no
air coming through these windows. They were all checked by a friend of *** ***. She agreed there was no issues with air coming in. We did not hear back from *** *** until this complaint was filed. The next step is to have a factory representative take a look at the widows. We will have a representative contact us with their availability and reach out to MrsWood with a date of service. We will advise of any solutions after the factory rep has completed the service

*** and *** *** purchased windows and a 6’ Patio
door from Window World. Upon tech
measure and ordering it was recognized
that how the ***’s wanted their patio
door project to be completed would not look astatically appealing to their home. After a conversation with the ***’s, they
were upgraded to a customer 9’ patio door for not additional charge to
them.
In July their entire project was completed and the customer
was happy with the installation and product, with the exception of one window
that could not be installed due to damaged glass
We acknowledge that there were errors from this point,
causing the customer to experience an unfortunate delay. In early December a senior manager spoke with
Mrs*** addressing issues with her missing window, and new services that she
informed us of. At this time she was
extended an offer of $1,discount on her window bill. Mrs
*** gladly accepted the discount and was happy with this offer. She was told that management would contact
her once everything was in to schedule a date for service after the new
year.
On Friday January our technician was out and installed
one picture window and one casement window.
There was an issue with the locks from the manufacturer on two window
sashes for a different window. This
issue was rectified immediately. The
factory manufactured a whole new window the very next business day, Monday January
and scheduled the installation for Tuesday January
The ***s haven been enjoying their windows and patio door
since installation in July. The one
window and all requested services have since been resolved
Window World feels that the upgraded patio door at no additional
charge to the ***’s, and the $discount is a fair settlement offer. Mrs *** agreed with this in early December per
our phone conversation. Therefore, no
additional money will be deducted and the ***’s owe a balance of $1,to Window World

In response to complaint submitted by *** *** on 9/02/14; we ad scheduled a service call on 9/11/and resolved all of her issues to customer's satisfactionAny calking that she was not happy with was re caulkedThe lentels above the windows were cappedThe "gaps" under the windows were
due to the uneven nature of the existing asbestos siding on the houseOur installer specialty notched the metal and caulked to cover those gaps and *** *** was extremely happy with the way that lookedOur installer also went around with *** *** and checked the operation of each window and each window did operate properly*** *** did at that time pay her balance in fullI trust that since all issues that *** *** had are now resolved, this file can be closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution has finally been resolved but am not completely satisfied It should never take this long to get replacement windows on a warranty that I paid to have transferred and I found their customer service to be unacceptable I never received any return phone calls I constantly had to call them I will not continue business with them in the future
Unsatisfied,
*** ***

Hi [redacted],
We have completed the above mentioned service on 8/8/14. I called [redacted] on 8/12 and apologized to her for the inconvenience and the amount of time it took to complete the service. I explained that we are totally revamping our service department and systems to provide better timely service to our customers going forward. Although it is our policy that we do not compensate customers for their time when we come to their home to service their windows, I am sending the [redacted]s a gift card for dinner at a local restaurant. I trust that you will close this complaint.

Our office manager spoke with [redacted] today addressing her concerns.  Our apology was accepted by [redacted] and she is satisfied.   Please consider this matter closed.Thank you

Hi [redacted],I have researched the complaint filed by [redacted]. We did in fact order 2 replacement sashes that were covered under the warranty that [redacted] transferred from the home's previous owner who purchased the windows from us in 2005. There were definitely some...

problems in our handling of her service and we are currently revamping our entire service department and systems to assure timely service to our customers in the future. [redacted] did provide us with serial #'s for the defective sashes. When they came in from the manufacturer, only one of the sashes fit. We have re-ordered the other sash and we will make it a top priority to schedule an appointment at [redacted] convenience to install it when it comes in. This was communicated to the customer by our office manager, Kristin R[redacted],on 8/11/14.I will let you know when this service has been completed.Sincerely,Angell F[redacted]

We are in receipt of the complaint filed by **. & [redacted].  I will personally look into this promptly on Monday, 8/11/14. We have experienced a tremendous amount of growth in the past year and with that came some growing pains. We are int he process of retraining and...

revamping our entire service department and systems. I will make an update after checking into the status of the [redacted]'s service and after talking to them.

[redacted] and [redacted] purchased 16 windows and a 6’ Patio
door from Window World.  Upon tech
measure and ordering it was recognized that how the [redacted]’s wanted their patio
door project to be completed would not look astatically appealing to their home.  After a conversation with...

the [redacted]’s, they
were upgraded to a customer 9’ patio door for not additional charge to
them. 
In July their entire project was completed and the customer
was happy with the installation and product, with the exception of one window
that could not be installed due to damaged glass.
We acknowledge that there were errors from this point,
causing the customer to experience an unfortunate delay.  In early December a senior manager spoke with
Mrs. [redacted] addressing issues with her missing window, and new services that she
informed us of.  At this time she was
extended an offer of $1,000 discount on her window bill.  Mrs.
[redacted] gladly accepted the discount and was happy with this offer.  She was told that management would contact
her once everything was in to schedule a date for service after the new
year. 
On Friday January 23 our technician was out and installed
one picture window and one casement window. 
There was an issue with the locks from the manufacturer on two window
sashes for a different window.  This
issue was rectified immediately.  The
factory manufactured a whole new window the very next business day, Monday January
26 and scheduled the installation for Tuesday January 27.
The [redacted]s haven been enjoying their windows and patio door
since installation in July.  The one
window and all requested services have since been resolved.
Window World feels that the upgraded patio door at no additional
charge to the [redacted]’s, and the $1000 discount is a fair settlement offer.  Mrs [redacted] agreed with this in early December per
our phone conversation.  Therefore, no
additional money will be deducted and the [redacted]’s  owe a balance of $1,089.50 to Window World

Our office manager spoke with [redacted] today addressing her concerns.  Our apology was accepted by [redacted] and she is satisfied.   
Please consider this matter closed.
Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Review: The people that came to put the windows in did a sloppy job. The windows have a about an inch gap in the flashing, the caulking was done very sloppy, they did not even scrape the old caulk off before putting the new stuff on. They didn't put new flashing on the top just the bottom, most the windows don't even close right, I called them nobody even called me until like a month later. after many attempts of calling one guy showed up he said he reconized what needed to be fixed but could not fix it that day that he would come back. weeks went by they called and set a date of August 27th, nobody called or showed up, so here I am with windows that are not even done right, I am so stressed with these people, I could not even put my air conditioner in the window because it needed fixed. Their are a total of 11 windows. After they didn't show up on August 27th I called them to let them know how I felt about it and told them I had enough with their company, that I would be calling the Revdex.com. That was the last time I spoke to them.Desired Settlement: I paid 2,247.50 and the work I had done with these windows that is way to much money for all the problems I am having and have had with the company. I don't want to have to deal with them again. If you could help me get this matter solved I would greatly appreciate it, thank you!

Business

Response:

In response to complaint submitted by [redacted] on 9/02/14; we ad scheduled a service call on 9/11/14 and resolved all of her issues to customer's satisfaction. Any calking that she was not happy with was re caulked. The lentels above the windows were capped. The "gaps" under the windows were due to the uneven nature of the existing asbestos siding on the house. Our installer specialty notched the metal and caulked to cover those gaps and [redacted] was extremely happy with the way that looked. Our installer also went around with [redacted] and checked the operation of each window and each window did operate properly. [redacted] did at that time pay her balance in full. I trust that since all issues that [redacted] had are now resolved, this file can be closed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: In 2011 we had windows installed with no issues, the next year in 2012 we had the rest of the windows installed and that is where our problems began. My husband took a day off work for window world to come and install the windows ,they we a no call no show... so he called and set up another appt... they called that morning and cancled so he took off a day of work for no reason. my husband wouldn't take another day off work so they came to the 3rd appt on a Saturday...We felt the work this time was unprofessional.. we had a few windows break, so he called and they were going to send someone out to look at them, so he set up an appt. no call no show this went on a few times...finally someone called said he couldn't make the the appt time but would come out on a Saturday and look, he did show up and ordered parts we got a call saying the parts were in so someone came out to install but turned out they were the wrong parts so we had to wait another month til the right ones came in...she came back and replaced the wrong window (that was my fault as I told her the wrong one, well in the midst of replacing the window, the window latches wouldn't line up and had to come back with the right tools)....She was professional and wonderful...well about a month and half ago we had another window break...my husband called and they said they would order the parts and someone would call...the week of June 9th Allen W[redacted] called and wanted to set something up the following week my husband told him that no one would be home Allen got smart and hung up on him and never called back...3 weeks ago my husband called the company and explained what was going on and they hung up on him....the following week my husband called twice and they told him they would track Allen down and get back with him and nothing....I called july 21st left a message asking for the owner of the company to call me because we were tired of getting the run around and if they didn't call I was filing a complaint....the rest of the morning and afternoon I got no return call...I called the company again...and again explained everything to Kate. said she would do everything in her power to help resolve the problem she said she would call Allen all day and send emails to him... in the mean time The GM called and again I explain the problem he said he would get someone out by the end of the week to fix it....then Kate called again she said someone would be out at our house Monday June 28th between 3-4 well on the 28th my husband received a call saying they can't make the appt...So I got on the phone with GM he said someone would be out Today another phone call to my husband asking if he could come out earlier then 3 he told him no because my wife doesnt get home til then.;.....the guy came out but our window is STILL not fixed after being told it would...we our tired of getting the run around and it seems like no at the company knows what they are doing...My husband and I just wish we keep dates and times of all the time we had called and got the names of the people he talked to and the ones that have come out to our house...Desired Settlement: Swift completion of Warranty Service, prompt appt calls and some kind of compensation with missed hours of work and some type of compensation for the poor quality of service...

Business

Response:

We are in receipt of the complaint filed by **. & [redacted]. [redacted]. I will personally look into this promptly on Monday, 8/11/14. We have experienced a tremendous amount of growth in the past year and with that came some growing pains. We are int he process of retraining and revamping our entire service department and systems. I will make an update after checking into the status of the [redacted]'s service and after talking to them.

Review: I paid to have the window warranty transferred into my name upon purchase of my houseTwo windows needed replaced due to a seal leakI confirmed this falls under warrantyI ordered the window replacements in April and was told it would be 4-weeks until they were availableI received a phone call mid-June that my order was inThey only had windowThey reordered the other windowIn mid-July I called to find out status on my orderThere was no record of my order our my accountSo for a third time I had to reorder my windowsThe first week of August, I had to take off work and they finally arrived to install my windowsYet again the order was wrong and they only had windowIt is now mid-August and I'm still waiting for my order to be completed.Desired Settlement: I just want my windows replaced!
Business
Response:
Hi [redacted],I have researched the complaint filed by [redacted]We did in fact order replacement sashes that were covered under the warranty that [redacted] transferred from the home's previous owner who purchased the windows from us in There were definitely some problems in our handling of her service and we are currently revamping our entire service department and systems to assure timely service to our customers in the future[redacted] did provide us with serial #'s for the defective sashesWhen they came in from the manufacturer, only one of the sashes fitWe have re-ordered the other sash and we will make it a top priority to schedule an appointment at [redacted] convenience to install it when it comes inThis was communicated to the customer by our office manager, Kristin R[redacted],on 8/11/14.I will let you know when this service has been completed.Sincerely,Angell F[redacted]

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Description: Windows - Installation & Service, Doors

Address: 4205 W Market St, York, Pennsylvania, United States, 17408-5935

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