Window World of Connecticut

We have been trying to reach Mr [redacted] for the past few weeks and have had no response to our calls or e-mails, so it is very difficult to try and figure out what is going on here We clearly have more of a communication issue here than a technical issueMr [redacted] ’s windows were correctly installed at the end of June 2013, and the products that were supplied were of a very high quality, as attested to by the fact that they carry the [redacted] seal and the [redacted] gold seal Our records show that on 7/1/2013, shortly after the install, our field supervisor in fact did a physical walk-through and inspection of the final install to make sure that everything was satisfactory to the customer Mr [redacted] even asked at the time if he could keep 12-of the old storm windows that had been removedOn April 1st we did replace a top window sash, under warranty, that had been damagedMr [redacted] was not there the day we replaced the sash so perhaps he was unaware that it had been done On July 18th Mr [redacted] called with another issue on a window At this time it was difficult to determine what the issue was, as there was a bit of a communication barrier No wanting to delay a solution we went ahead and ordered several different parts for what we thought might be the issue, but not knowing exactly what the issue was On 8/14/we sent a service tech out to try and establish if we could take care of the alleged issue, but unfortunately we determined that we had not guessed correctly and he said we could return the following week with the correct replacement sash We have been trying ever since then to reach Mr [redacted] without successWe have responded to Mr [redacted] 's requests each time they were made and have worked diligently and consistently to address any and all concerns, while at the same time not really understanding what some of those concerns were Things can certainly break, or go wrong with any manufactured product but Mr [redacted] has a lifetime warranty on these products and we are here to service that warranty for him It has been hard to reach him and that has certainly caused delays in us resolving the issues as quickly as we would have liked Our hands are tied if we are unable to communicate with him I am requesting that this complaint be removed by the Revdex.com and ask that Mr [redacted] please call us so that we can arrange for someone to go over to go to his home and speak with him personally in an effort to resolve this it as quickly as we canWe are here to service his lifetime warranty and so we are both in this for the long haul We would much prefer to be working with Mr [redacted] than against him going forward

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Sales person was very informative Showed us all options and prices Installers came on time, friendly, left everything cleaned up and looking goodSo far, so good

I am thoroughly pleased with my experience with Widow World CTFrom the moment I called to get a quote to the day of the install, I was given friendly, prompt, considerate serviceThe salesman who came out was very friendly and answered every one of my husband's and my questionsAfter signing the contract (which was a breeze on the ***), we waited for the windows to arriveBefore long they were in and we were able to promptly set an install date! The day of install came and the only prep we needed to do was remove curtains and shadesThe installers (Jared's crew) we're so friendly and very respectful of my homeThey wore booties in the house and were extremely hard workersWe replaced all the windows in our ranch home and had them all capped on the outsideThe crew stayed late in order to finish in one day for usI'm thrilled that we choose Widow World CTEvery step of the way has been positive and I absolutely love our new windows! Our home looks so much better and the quality is amazingThe lifetime warranty is the icing on topI highly recommend this company for whatever number of windows you need replacing

Wonderful local business but they do big business From John A [redacted] , the sales men who quoted me (btw $less than a well known national company ) I went with window world immediately, to the ladies Diane and candi in the office who were very pleasant to deal with The whole process took weeksThe door is just beautiful and I love the guarantee that goes with doing business with window worldThank you

My wife and I had a fine experience with Window World in Manchester, CTCandi called to confirm our installation for the 28th of DecemberThen Rick and his son Rick showed up on time and proceeded to install windowsThey were both friendly and interesting to talk toThey took their time and the new windows look great in spite of the fact that some of the window openings were not squareOur house was built in This was an all around positive experienceI would not hesitate to recommend them to friends and neighbors

I was looking for a company to install new windows for a remodel and contacted Window World of CTJon did a fantastic job explaining the options and pricing available and was very knowledgeable about building codesTheir prices were very reasonableThe installers were very professional and did a fantastic jobTheir attention to detail and dedication to maintaining high standards of work was evidentThe windows look beautiful and are easy to open and maintainI am extremely happy with the work this company did and would highly recommend them to anyone needing replacement windows

I recently had the pleasure of hiring Window World of Manchester, CT to install two storm doors in my homeThe owner, Anton, was incredibly helpful in guiding me through the process of picking out the right doors for my home I really made the process easy which I so appreciatedAnd when it came to installation day, lo and behold, the installer was at my home on time and with a big smile on his face He too was informative and helpful as I did have a few questions for him in regards to the installationIn this day and age of many a contractor not living up to what they promise, Window World of Manchester was a breath of fresh airI highly recommend them and would absolutely hire them again if ever the need arises

We had a large picture window replaced in our home 0n 8/9/by an window installer working for Window World out of Manchester CTThe installer's name was Kevin who flawlessy performed the procedure of removing and replacing the windowHe was a true proffesional and left no stone unturned when ensuring that he left our home the way he found itCleanThe replacement Window World window appears to be of higher quality than that of the original Champion window that lost it's Argon charge and weather sealWe were delighted with this entire process and would recommend Window World to anyone lokking for window products

Complaint: [redacted] I am rejecting this response because: I had not noticed at the time of signing the comment form that seven of the screens did not line up with the frames at the bottoms of the windowsThat is why I called them to come out and look at the problemAlthough [redacted] did see the flaws in the instillation and know that they dismantled a kitchen pantry window without replacing it because they did not have the window with them on instillation dayThey have not made an attempt to fix what I showed ***The gaps under the screens should not be there!!The pantry window no longer has storm windows since they took it apart and disposed of them Sincerely, [redacted] ***

I had a great experience from start to finish Really no pressure sales and the installers (Rick and Rick) with quiet, efficient and left my house clean Love the whole experience

GREAT!! Window World customer service is the BEST!!! When I needed one window installed FAST for the sale of our house, they came through for me FAST and Efficient order of the windowAND a WONDERFUL installation personHighly recommend Window World

Awesome job...Installers arrived on time and got right to workVery neat and professional..Windows were installed in about hrs and looked greatSo far no issuesGreat looking window for the price and they look awesome from the outside as well as the inside...no mess was left when they were done....old windows, packing etc all wentAlso there was NO high pressure sales...Jon came out and measured and checked each one and left the estimate...we followed up a few weeks later and decided to go with Window World

I recently had the pleasure of dealing with the folks at Window WorldFrom the first phone call to the installation of my new windows every contact was stress free and enjoyable Kevin went above and beyond to make the process as easy as he could for meHe immediately put me at ease at our first meetingI love my windows and would highly reccmmend Window World

Attached is the completion certificate signed by the customer in October 2013.As you can see he was extremely happy with the work that we did Everything was completed to his satisfaction.We last responded to him on May 17th, when one of our guys spent hours at his house going through every window in his houseHe went through every window to ensure that it was working correctly.See Attached Document

We had a great experience with Window WorldThey were professional in all of our dealingsWe had two of our homes sided and one home all the windows were replacedFrom the office staff to the owner, the salespeople and the contractors, everyone worked together to ensure that our needs were met and exceededWe are ver grateful and would entirely recommend them and use them again

Kevin, who replaced replacement windows at our summer home in [redacted] Ctdid and outstanding, beautiful, and great jobHe is a great craftsman, and WindowWorld should be proud to have such person working for them He's a real gentleman, easy to speak to and with He did such a great job that I will not have to do any toupainting inside or outside We received many comments as well from neighborsNice job [redacted]

We recently had Window World replace all the windows in our rental property and
they did a wonderful job The windows are perfect and the employees were all
very helpful and efficient We plan to use them for our home also

I just had the *** windows replaced with Lite sliders and absolutely love them All the other windows in my house were also replaced I must say that from the very start of dealing with Windows World I have been extremely pleased with the professionalism, courtesy and patience with all that I spoke with Cory came out for the quote and was very helpful and knowledgeable about the product(s) No pressure like some others I have dealt with All the staff I spoke to over the phone were just so pleasant to deal with and the installation crew was very polite and answered any questions I had I think they left it cleaner then it had been when they arrived Thank you Windows World for making this experience very positive

Window World did a fantastic job and the product seems very high qualityI am very pleased