Window World of Hudson Valley

Review: Hired window world to replace 4 windows, the work and quality of the windows I the sloppiest work I've ever seen, as well as the locks on the windows do work properly and the trim work outside the house looks like my 7 year old completed the work, as well as no response from a rep for nearly 2 weeks of leaving messages, and finally the rep said in order to get a crew out to finish the job correctly I would be charged an additional 400 dollarsDesired Settlement: the work to be completed neatly by a professional to my satisfaction not but a bunch of inexperienced unprofessional [redacted] and for the window locks to work properly with ease, not having to fight with them until they lock, that's all I ask and not to be charged extra to do so, we agreed on a price and that was to complete the job, or I will get another contractor to do the job right and they could have their windows back

Business

Response:

The business has responded. Please read below:

Customer originally contacted our office stating we did not use correct material to cap the exterior of window. I explained to him it was PVC coated coil that is used to finish outside of window. I explained to him that is what he paid for and that is what we installed.

[redacted] also complained that we were late but his schooled appointment was between 2pm to 6p. Customer also signed off on job being completed.

This is the first I have heard about locks not working correctly. As always all parts have a lifetime warranty and I would sent our service tech to look at problem. [redacted] just has to call to make an appointment.

All of our installers are very experienced and professional otherwise we would not be in business.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Window Worlds response is totally not true. I did NOT sign off on the job ( if I did please show document) and I discussed the capping trim with salesman and he told me " oh yes trim is wood capped with aluminum." hence the term CAPPING, and when I contacted company (after many calls with no call back) that I was not satisfied with install, capping and product, I was informed that in order for someone to come back out to complete install to my satisfaction it would cost me another four hundred dollars. After seeing that this company only cares about collecting money and does not care about customer satisfaction I researched them and their product online, it seems that there are only poor reviews, ( should have checked that first) If the company will not complete job correctly by Sept [redacted], I will contact a licensed contractor to come and remove the poor quality windows and install a better quality window, complete the job correctly, and Window World can have their product back.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

The business has not responded or offered to rectify the situation whatsoever, I will be hiring another contractor to remove the poor quality windows and lousy workmanship with better quality windows and workmanship.

Business

Response:

I am sorry you are are unhappy but we did everything we were contracted to do. As in my last response I attached the completion certificate that was signed before we left. What you want done to windows is extra. We capped the windows with PVC coated aluminum coil just like we stated in our contract. If you have our windows removed we will not take back or credit you any money. We performed everything we were to due per our contract.

Window world had my windows exactly when they said they would. They installed them with such care and perfection. They get 5 stars in my book!