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Window World of Yuma

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Reviews Window World of Yuma

Window World of Yuma Reviews (5)

A patio sliding door was sold to our customer  on 12/16/13 and installed on 1/22/14. At time of closeout with the installer final payment was received and the customer completed  a completion certificate.

which she stated, "The guys did a wonderful job- very safe and went above the...

call of duty. Thanks.

A copy is attached of the completion certificate along with the installation checklist which the customer signed off on. One of the items that mu.st be verified by both the customer and the installer is\ the first

item on the list which is windows and doors operate and lock. This was initialed by the customer.

On 3/4/14 we received .a call from our customer stating that the patio door was not rolling smoothly. The owner went to check the patio door on 3/6/14 and found  nothing wrong with' the functionality of the   patio door.

We  received another call from the customer stating the patio door was not operating correctly and on 3/31/14 the owner, the plant quality manager,engineering manager, and the plant service technician from the manufacturer went to the customers home and found that the door had to be adjusted a fraction. On 4/11/14 the manufacturer service technician along with our installer went to correct the very slight adjustment. We closed out her file.

The customer came into the store on 4/22/14 stating that when the temperature  rises in the afternoon the patio door sticks. .

On 5 6/14 in the late afternoon the owner went out to see if the door was sticking due to the heat. It was  found that it was doing this in the late afternoon but not in the morning, lt was decided to replace the   entire patio door and it was ordered on that day. It is due to be delivered to our warehouse on 5/21/14 and will be scheduled for installation thereafter. 

If you need additional information please do not hesitate to contact me. 

[redacted] 

Co-Owner Window World of Yuma

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

The bussiness onwer is very rude and not bussiness smart. They are also misleading when the say they service a county but its only one town within the county.

We contacted Window World in [redacted] to give us an estimate on replacing windows in our house. While the gentleman was here, he interrupted his consultation several times to talk on his cell phone. We had intended to purchase his windows and signed the necessary papers. We then realized we were running into a financial snag, and in looking over the contract confirmed that we had three days to cancel the contract with no penalty so called the office, talked to his wife and she requested we show up to sign the cancellation papers, which my husband did. When we asked for our check back, she said she did not have it but would send it to us, After several days with no check, we said we may have to report them. She called our residence and was verbally abusive saying they had wasted enough time on us and had not made a sale and she didn't think she should have to send our check back. She did though , but we will not deal with this business again.

Review: I purchased a custom fit sliding glass door. Paying extra for the custom fit. The door does not fit properly, even after several tries to adjust, shim, replace rollers and track. The window door unit is bowed, causing the door to squeel, and the door is dragging on the track and this will cause it to wear faster. Over all I am unsatified with the product.Desired Settlement: Replace the unit with a properly fitting system.

Business

Response:

A patio sliding door was sold to our customer on 12/16/13 and installed on 1/22/14. At time of closeout with the installer final payment was received and the customer completed a completion certificate.

which she stated, "The guys did a wonderful job- very safe and went above the call of duty. Thanks.

A copy is attached of the completion certificate along with the installation checklist which the customer signed off on. One of the items that mu.st be verified by both the customer and the installer is\ the first

item on the list which is windows and doors operate and lock. This was initialed by the customer.

On 3/4/14 we received .a call from our customer stating that the patio door was not rolling smoothly. The owner went to check the patio door on 3/6/14 and found nothing wrong with' the functionality of the patio door.

We received another call from the customer stating the patio door was not operating correctly and on 3/31/14 the owner, the plant quality manager,engineering manager, and the plant service technician from the manufacturer went to the customers home and found that the door had to be adjusted a fraction. On 4/11/14 the manufacturer service technician along with our installer went to correct the very slight adjustment. We closed out her file.

The customer came into the store on 4/22/14 stating that when the temperature rises in the afternoon the patio door sticks. .

On 5 6/14 in the late afternoon the owner went out to see if the door was sticking due to the heat. It was found that it was doing this in the late afternoon but not in the morning, lt was decided to replace the entire patio door and it was ordered on that day. It is due to be delivered to our warehouse on 5/21/14 and will be scheduled for installation thereafter.

If you need additional information please do not hesitate to contact me.

Co-Owner Window World of Yuma

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Description: Windows, Doors - Patio, Doors - Installation, Windows - Installation & Service, Doors, Screens - Door & Window, Storm Windows & Doors

Address: 1103 E 21st St Ste C, Yuma, Arizona, United States, 85365-2427

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