Window World

The customer was correct that excess damage to the drywall was done It was determined by Window World staff that this was more than what our contract states After not satisfying the customer an expert in the trade was brought in and the work was completed to satisfaction on 9-10-We apologize for the length it took to complete to satisfaction

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me While I agree with the statement submitted by Window World it is not entirely accurateWindow World is supposed to schedule a wind storm inspection and that has not occured as of todayTherefore the job is still incomplete

I have received a call from Window World and while I feel better about getting this resolved, I do not want to close this complaint until the work is complete and I have received the shelf so please keep the complaint open until that timeThanks

Invoices where split and sent to customer a few weeks agoNot sure if payment has been revived

Initial Business Response / [redacted] (1000, 11, 2015/12/29) */ Warranty part was received and installed Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/12/30) */ My wife received a voice mail Dec16, at 4:30PM from [redacted] at Window World of ColoradoThe replacement sash was in and we needed to call her for an install dateI called [redacted] the next day at 1:30PMShe gave me an install date of December 28, with a time window somewhere between 10AM and 11:30AMShe also double checked the address where the window was to be installed along with the home phone number This morning December 28, at 9:44AM, [redacted] from Window World called and told me he would be here in minutes [redacted] made it here by 10AMIt took him probably less than minutes to install and adjust the locks on the new sashThe problem with the failed window seal has been resolved with the new window When I saw that the company had not responded to your first letter, I waited until the install date arrived before contacting you againThanks for your help [redacted] ***

This Revdex.com was resolved because we took [redacted] ***’s settlement of as paid in full Thank you Thank you, [redacted] Office Manager Window World of Denver (303)574-

Needed replacement outside doors and framesSales agent was prompt and explained pricing, warranty and installationOnly four weeks wait - call to schedule installation [redacted] and his helper were on time, courteous and efficientArrived at 9:00, left at 5:after thorough cleanupHighly recommended

We have received [redacted] rebuttal to our response We regret that our Service Technician did not communicate clearly or follow through with [redacted] relative to the need to measure the windows again As stated in our initial response, after conferring with the manufacturer, we have determined the necessary information to reorder the sashes correctly without additional measurementsThe sashes have been reordered from the manufacturer and expedited We have confirmed the dimensions on the reorder and received confirmation that the sashes will ship out no later than **/2/ We anticipate receiving the sashes on approximately **/5/ Upon receipt and inspection for proper dimension, we will contact [redacted] to schedule installation at her earliest convenience Again, we apologize to [redacted] for the delay in delivering her sashes and want to assure her that we will continue to follow the sashes through the process to assure they are delivered to her correctly and as soon as possible

We are in receipt of Mr [redacted] complaint and have contacted him directly to resolve the issue We apologize to Mr [redacted] for the delay in receiving his windstorm Certification and for our poor communication with him We have researched the inspection failure and discovered that the sashes in the windows must be replaced to meet TDI requirements for Design Pressure We have reordered the required sashes from our manufacturer and will install them as soon as they arrive Once the sashes are installed, the windows will have to be re-inspected and approved prior to TDI issuing the Windstorm Certification We have advised Mr [redacted] as above and he has agreed to this resolution Again, we apologize to Mr [redacted] for the delays in completing the job We will work diligently to expedite the replacement of the sashes and certification of the windows We want Mr [redacted] to know that he is a valued customer and that we appreciate his business We trust this resolution is satisfactory to Mr [redacted] and the Revdex.com

We have received Mr [redacted] ’s complaint from the Revdex.com and immediately contacted Mr [redacted] directly to resolve the issue We apologize to Mr [redacted] for our poor communication regarding his complaint We did speak with Mr [redacted] on 8/4, the same day the complaint was filed, and scheduled to have our installer return to his home on 8/to resolve any outstanding issues On 8/8, after all work was completed, Mr [redacted] informed our installer that he was completely satisfied with the job Again, we apologize to Mr [redacted] for our delay in responding to his complaint We hope Mr [redacted] will accept our sincere apology and allow us an opportunity to serve any future home improvement needs We trust this resolution is satisfactory to Mr [redacted] and the Revdex.com

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me As long as they follow through on their promises [redacted]

We have received Mrs [redacted] complaint and apologize for the delay in resolving the brick damage on her home We have spoken to Mrs [redacted] and advised her that we will send the reimbursement check out today, 8/11, via FedEx to her home address We will also include an invoice and warranty information as requested Again, we apologize to Mrs [redacted] for the delay in resolving the issue and forwarding the reimbursement check We want Mrs [redacted] to know that we value her as a customer and appreciate her business We hope she will give us an opportunity to serve any future home improvement needs We trust this resolution is satisfactory to Mrs [redacted] and the Revdex.com

We have received [redacted] complaint from the Revdex.com We sincerely apologize for the delay in procuring all of the windows to complete [redacted] installation We regret that all windows were not received as expected from the manufacturer, and that we did not communicate that fact promptly to [redacted] We understand and respect the dilemma and inconvenience [redacted] has described relative to preparing her home for the installation that was twice delayed We are willing to take responsibility for any reasonable cost of preparations that [redacted] has paid to prepare her home for the installation that was delayed In addition, we will agree to make any preparations/restorations required to facilitate the installation, anytime, at [redacted] earliest convenience We regret we cannot accept [redacted] request to cancel the contract and refund her deposit We have costs that cannot be recovered, involved in ordering the custom windows manufactured for [redacted] home The windows cannot be returned for credit or utilized on another job We are also willing to offer [redacted] an accommodation for the inconvenience she has endured We respectfully request that [redacted] allow us to complete our contract by installing the windows We are willing to discuss with [redacted] how we may facilitate the installation and complete our contract with her We want [redacted] to know that we are willing to work with her in any way to accomplish the installation of the windows and completion of the contract We will continue to attempt to contact [redacted] to resolve the issue and look forward to hearing from [redacted] soon

A two day whole house window installment turned into a week nightmare The installment was done in such poor quality that only pictures could do it justiceEvery contact with this company came from us Not once did they call It took days until we finally got the Install Mgr to come and look Came in the door with an attitude (did not want to be here), raised his voice at my husband (pushed record on my phone because I could not believe what I heard), rolled his eyes at me, belittled us My husband had to remind him that we were the customers more than once Another crew came out and fixed most of the problems we had on every window (in all) They gave us $off my total price and I feel that I deserved some sort of customer serviceIt was non existingWould not recommend this company for anything at all Again, waited 1/day for the county inspection, but it appears they did not even schedule this as they told me they would I signed a statement for this date, etc Totally incompetent people from the installers, managers to the office personnel

Initial Business Response / [redacted] (1000, 12, 2015/08/19) */ This issue has been resolved with the consumer

We received [redacted] ***’s complaint from the Revdex.com and have contacted her directly to resolve the issue We apologize for the delay in servicing [redacted] ***’s screen and for our poor communication with her in scheduling the repair On ***, the date [redacted] filed the complaint, our Service Technician was at [redacted] ***’s home later that day to repair the screen We were unable to repair the screen that day, as the screen frame was bent beyond repair Our Service Technician informed [redacted] and advised her that we would have to reorder the entire screen Our Customer service Manager spoke with [redacted] later that day and advised that the screen had been reordered from our manufacturer, and that we would call to schedule a Service appointment as soon as the screen arrived We spoke with [redacted] again today, [redacted] and advised her that the screen is scheduled to arrive at our warehouse early next week [redacted] advised that she would prefer to wait until the screen is received before scheduling a Service appointment We will notify [redacted] as soon as the screen is received and schedule installation at her earliest convenience Again, we apologize to [redacted] for the delay in servicing her screen We want [redacted] to know that she is a valued customer and that we appreciate her business We trust this resolution is acceptable to [redacted] and the Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ Window World has redone all window openings in all new wood and new casingReplacing the old jambs and casingWindow World paid to have new wood stained and all drywall and paint to be done The installation of the windows as the job was sold is not possible to complete without damage to existing woodThe job was sold to use existing interior trimSince it was sold this way Window World did all replacement of new wood at no additional chargeIt is regretful that this had to occur and I apologize Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) First of all, the people who were sent in to do the repairs only messed things up even moreThey put the frames up and stained them before repairing any of the drywall and none of then corners matched upThey then hired an outside contractor to repair their repairs and he was not prepared for the damage that was done to our homeThey are still working on the repairs and thank God actually know what they are doingSecondly, one of the two windows we were waiting to be replaced because the numbers were transposed when it was ordered, was finally installed yesterday, over weeks after they said it would beOn top of these coming out, both the contractor and us were told that the contractor would be doing the installs of the remaining windows, and only found out they were sending their own guys out minutes before they arrivedWhen the installers left, they damaged the wall inside of the house, damaged all the siding around the outside of the window, left trash all over our yard, and trampled our cactus gardenAfter signing the form they handed me, which I probably should not have signed, I read my copy asking to rate what was doneAll the installer wanted was a signature and went over nothing on the formYou could tell they just wanted out as soon as possible, probably before we could see the mess they leftThird, the large window over our front door that they dropped and shattered last week, still has not been replacedJust a large piece of plywoodAlso, when doing the painting to fix their mess, they hired our own painters as we were told they didn't have anybody to do it in houseIts now been weeks and we are still waiting for our house to be back in orderI have not had an office to work out of for the past weeks as I work out of our home and after weeks we finally got our laundry room backAgain, not one word from the owner himselfThis is the worse company we have ever had the misfortune of working withObviously, the owner just doesn't care about customer serviceWe were told that we are not the only people having to go through this messAs for the owner stating that the damage to the wood outside couldn't be helped due to the age of the house, a couple years ago we had the entire back of the house installed with new windows, and the same amount of windows in the back as there are in the front of the house, was completed in 1/days and no damage what so ever was done to our houseLooks like you get what you pay for and they cannot hire competent installers to do the jobweeks!!! Final Consumer Response / [redacted] (4200, 15, 2015/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) He still owes us the $4,promised us for having to miss our already paid for vacation, plus an additional $3,plus for having to replace all of the blinds that no longer fit after the "repairs"When we had windows replaced by a different company there were absolutely no problems, and our original blinds fit perfectlyFunny how when ***, the owner, was looking at the windows replaced by the other company, he made the comment, while I was standing there, what a nice job the other company made replacing the windows Final Business Response / [redacted] (4000, 20, 2015/09/21) */ All Work completed Customer has outstanding balance

The window was finally fixed.I was upset because:For many weeks none of my calls were being returnedI finally had to go to their shop when they openedWhen they came to replace the window under warranty they had ordered and delivered the wrong part necessitating reorder and more wait timeAnd now I find that they say that the windows I purchased with lifetime transferable warranties are now discontinued Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]I am awaiting completion of my order, which should be in a couple daysI hope for once they follow through, as I have asked them to do for so long nowI would be satisfied they do, but since I've been disappointed many times before I'll just have to wait and see Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me