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Windows and Home Renovations Direct Reviews (7)

I have arranged to have a crew to Mrs. [redacted]s home within 1 week from today 4/26/17. If she does. It want us to provide the service at this point, then she just needs to let me know. Thank you,scott woldmanwindows and home renovations direct

Here is my official response to the Mr. [redacted] complaints and concerns: 1 - sound proofing: Per the contract, there was supposed to be insulation installed in the master bedroom ceiling. To my knowledge this was done, however, I was not on site when this work was to be done, so I cannot verify if...

it was done as contracted. I would suggest the home owner allows me to drill into the ceiling to verify if it's insulated or not. If it has been, this is a moot point. If it hasn't been, I have two options. First, we can drill holes and blow insulation into the ceiling cavities, or I can refund the 600.00 charge for the insulation. I will leave this up to the [redacted]. I am happy to do whatever they would prefer.  2 - Bathroom door: There was no bathroom door in place when the job was started. By the layout of th apartment, there's an arched opening into the bathroom that is plastered. There is no way to install a door there without excessive reconstruction and framing. I was asked toward the end of the job if I could install a bathroom door, and I said I would address it. I have the email if needed. There was never any discussion prior to that about a bathroom door, nor was there any expectation for one stated in the contract.  3 - Door knobs: there are five new doors in the apartment. One front door, one storage room door, and three interior bedroom or closet doors. There are two doors that I remember not having door knobs. I purchased knobs and will be happy to install them. This was an oversight by me. Having not heard anything from the [redacted] since completion, other than the complaint, I had forgotten about this.  4 - Work time: This job did in fact take longer than anticipated, however, we were working in the basement of a 100 year old home. I made it very clear to the homeowners that there was no way to know what type of problems, extras, or extended time it could take until we got into it. I even asked them if they had seen Property Brothers before, and they both chuckled and said yes at the signing of the contract. We used a time frame to complete the contract only.  There were never any concerns on the timeframe until their home was sold. Even theN, the timeframe never became an issue. I was told repeatedly it was not a problem and they understood due to all of the unexpected changes and upgrades. I was also put on hold due to lack of payment. The homeowners were waiting on the sale of some land up north, the settlement on Mrs [redacted] family home, and the sale of their house. I was owed over 10,000 dollars for approved work and they asked me to wait. I could not continue until paid. This weighed into the elongated time frame also. I have the emails if needed.  5 - Apartment costs: The [redacted] made the decision to sell their home knowing the apartment was not ready. I don't see how the 2500.00 in rent is my responsibility. I would also like to add that there was no reason for them to rent a fully furnished apartment. That was again their decision. Also, 2500.00 per month seems very excessive for an apartment in [redacted] I was told they were storing their possessions in and they were staying in one of the vacant apartments in the building we were working on.  6 - Move in without completion: This again was the [redacted] decision. They decided to move in prior to completion. They knew the kitchen was not complete. Neither I, or anyone else, made them take possession. There was about 2 weeks they lived there without the countertops, kitchen sink and appliances. That is all.  In closing, I would like to ask why there was no contact from the [redacted] to myself or my company regarding their concerns. I would have been happy to address these concerns, and taken care of the few small items left had they just called. I haven't heard anything from them since the end of September 2015. I am unsure as to why they waited so long, as well as why they lodged a complaint. This would have been handled much sooner had I known. I cannot fix things that I do not know are broken. Lastly, it is completely inappropriate, and unrealistic for the [redacted] to ask for 2500 in rental refunds, on top of 20,000.00 for incompleted work. Two door knobs and 600.00 in insulation possibly owed does not amount to what they have asked for.  Thank you and sincerely, Scott w/ Windows and Home Renovations Direct

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They still have not come out to make the repairs.
Regards,
[redacted]

Thank you for sending me Mrs. [redacted] concerns regarding her sliding screen door.  I wanted to respond to share some information that I feel is important concerning this issue.  Please find the following information below:Customer: Mrs. [redacted]Address: [redacted]...

**Contract date: 4/17/2001Contract #: [redacted]Mrs. [redacted] window and door purchase was made in April of 2001.  The manufacturer of the windows and doors we used, [redacted] Window and Door company, was sold to [redacted] supply company in 2003.  At the time of the purchase, [redacted] supply sent out a letter to all of [redacted] Suppliers stating that [redacted] Supply was purchasing the assets of the [redacted], but not the liabilities.  Therefore, there was no longer any warranty on the products previously sold by the old company.  This obviously leaves our hands tied on rendering any issues with Mrs. [redacted] products.  Since the install date of 2001, we have been back to Mrs. [redacted] home for a few issues, and made sure we corrected whatever her needs were, and have made sure we addressed her concerns both promptly, and to her satisfaction.  We have addressed a window issues, a storm door issue, and a patio door issue regarding her sliding screen on multiple occasions..  Considering the time frame since [redacted] went out of business, we no longer have any stock of repair parts or pieces, and we have no access to any warranty parts.  Approximately 4-5 years ago, Mrs. [redacted] called with another issue regarding her sliding screen door.  I again went to address her concerns and found the door to be un repairable.  The tracks had not been cleaned and had caused a failure to the rollers on the door. I then told her about the selling of [redacted], and the loss of the warranty.  Mrs. [redacted] brought up her warranty to me, and as a gesture, I custom ordered a new sliding screen door for her to fit the old door.  I absorbed the cost for this on both materials and labor. I told her at that time the tracks needed to be maintained, and cleaned each year.  Mrs. [redacted] began calling my office about one month ago complaining that the sliding screen door was again not operating.  I then told her I would come by and take a look at it for her.  I hadn't gotten there within a weeks time, and she called again.  I went that day, and took a look at the door.  When I arrived, it was pouring rain, but I went around the back of her home to look at the door.  Once again the door tracks were full of debris, obstructing the doors ability to operate properly.  I was able to get the door open, per her request.  She has asked me to come back and fix the door again, but it is not my responsibility to provide regular maintenance to her home.  This is what we told Mrs. [redacted], as well as again letting her know the manufacturer is no longer in business.  She has called a few times more wanting us to come and fix the door, and stated that her neighbor came over and cleaned the door track out. She has stated that It is not the debris causing the problem.  We have returned all calls from Mrs. [redacted], and told her each time that we were no longer able to help her.  we then received her complaint from the Revdex.com.  We feel as though we have gone above and beyond to help Mrs. [redacted], and at this point, we no longer has the means to provide her with new parts considering the manufacturers selling over 12 years ago, and cancelling their warranty.Thank you,[redacted] w/ Windows and Home Renovations Direct

Review: This company installed several windows and 2 sets of sliding glass doors and screens.Both sets of doors have had problems.I had called for someone to fix one of the screens,the day he came it was raining so he couldn't do anything and said he would be back to clean the track and fix door.After many calls I finally received a call and was told my lifetime warrenty was only good for 7 years in the state of Va.and they would have no further dealings with me.Desired Settlement: would like to have the door repaired and or new track put in so the screen would open open and close correctly.

Business

Response:

Thank you for sending me Mrs. [redacted] concerns regarding her sliding screen door. I wanted to respond to share some information that I feel is important concerning this issue. Please find the following information below:Customer: Mrs. [redacted]Address: [redacted]Contract date: 4/17/2001Contract #: [redacted]Mrs. [redacted] window and door purchase was made in April of 2001. The manufacturer of the windows and doors we used, [redacted] Window and Door company, was sold to [redacted] supply company in 2003. At the time of the purchase, [redacted] supply sent out a letter to all of [redacted] Suppliers stating that [redacted] Supply was purchasing the assets of the [redacted], but not the liabilities. Therefore, there was no longer any warranty on the products previously sold by the old company. This obviously leaves our hands tied on rendering any issues with Mrs. [redacted] products. Since the install date of 2001, we have been back to Mrs. [redacted] home for a few issues, and made sure we corrected whatever her needs were, and have made sure we addressed her concerns both promptly, and to her satisfaction. We have addressed a window issues, a storm door issue, and a patio door issue regarding her sliding screen on multiple occasions.. Considering the time frame since [redacted] went out of business, we no longer have any stock of repair parts or pieces, and we have no access to any warranty parts. Approximately 4-5 years ago, Mrs. [redacted] called with another issue regarding her sliding screen door. I again went to address her concerns and found the door to be un repairable. The tracks had not been cleaned and had caused a failure to the rollers on the door. I then told her about the selling of [redacted], and the loss of the warranty. Mrs. [redacted] brought up her warranty to me, and as a gesture, I custom ordered a new sliding screen door for her to fit the old door. I absorbed the cost for this on both materials and labor. I told her at that time the tracks needed to be maintained, and cleaned each year. Mrs. [redacted] began calling my office about one month ago complaining that the sliding screen door was again not operating. I then told her I would come by and take a look at it for her. I hadn't gotten there within a weeks time, and she called again. I went that day, and took a look at the door. When I arrived, it was pouring rain, but I went around the back of her home to look at the door. Once again the door tracks were full of debris, obstructing the doors ability to operate properly. I was able to get the door open, per her request. She has asked me to come back and fix the door again, but it is not my responsibility to provide regular maintenance to her home. This is what we told Mrs. [redacted], as well as again letting her know the manufacturer is no longer in business. She has called a few times more wanting us to come and fix the door, and stated that her neighbor came over and cleaned the door track out. She has stated that It is not the debris causing the problem. We have returned all calls from Mrs. [redacted], and told her each time that we were no longer able to help her. we then received her complaint from the Revdex.com. We feel as though we have gone above and beyond to help Mrs. [redacted], and at this point, we no longer has the means to provide her with new parts considering the manufacturers selling over 12 years ago, and cancelling their warranty.Thank you,[redacted] w/ Windows and Home Renovations Direct

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: We employed Windows Direct to renovate an apartment in a home we own at [redacted]. The first thing we asked was that the apartment be sound proofed since it is on the ground floor with two other apartments above and this was in the contract. All that was done was the ceiling dropped in the Master Bedroom with no insulation installed. The bathroom door was removed for the kitchen to be enlarged it was never replaced. No bathroom door when we moved in. Door knobs were not installed. We were told that the renovation would take one to two months. It took a year. We sold our home we were living in and had to rent a furnished apartment for a month at [redacted]. I would like the $2500.00 refunded by Windows Direct. We moved in without a kitchen not even a sink. There was actually no way to cook which caused a great amount of stress and expense. We lived in a construction zone for several months due to the negligence on the part of this Contractor. He did not abide by the contract we had with him. We would like compensation for the breaking of the contract by the contractor. We would expect at least a $20,000.00 refund for the lack of work completed, noncompliance with the contract, unlivable living conditions of apartment, renting of a furnished apartment for a month and undo stress due to our contractors lack of action when he was informed of our home being sold.Desired Settlement: Compensation for breaking of contract and work left undone. Bathroom door was never installed and there was no soundproofing. Which we had paid for in advance.

Business

Response:

Here is my official response to the Mr. [redacted] complaints and concerns: 1 - sound proofing: Per the contract, there was supposed to be insulation installed in the master bedroom ceiling. To my knowledge this was done, however, I was not on site when this work was to be done, so I cannot verify if it was done as contracted. I would suggest the home owner allows me to drill into the ceiling to verify if it's insulated or not. If it has been, this is a moot point. If it hasn't been, I have two options. First, we can drill holes and blow insulation into the ceiling cavities, or I can refund the 600.00 charge for the insulation. I will leave this up to the [redacted]. I am happy to do whatever they would prefer. 2 - Bathroom door: There was no bathroom door in place when the job was started. By the layout of th apartment, there's an arched opening into the bathroom that is plastered. There is no way to install a door there without excessive reconstruction and framing. I was asked toward the end of the job if I could install a bathroom door, and I said I would address it. I have the email if needed. There was never any discussion prior to that about a bathroom door, nor was there any expectation for one stated in the contract. 3 - Door knobs: there are five new doors in the apartment. One front door, one storage room door, and three interior bedroom or closet doors. There are two doors that I remember not having door knobs. I purchased knobs and will be happy to install them. This was an oversight by me. Having not heard anything from the [redacted] since completion, other than the complaint, I had forgotten about this. 4 - Work time: This job did in fact take longer than anticipated, however, we were working in the basement of a 100 year old home. I made it very clear to the homeowners that there was no way to know what type of problems, extras, or extended time it could take until we got into it. I even asked them if they had seen Property Brothers before, and they both chuckled and said yes at the signing of the contract. We used a time frame to complete the contract only. There were never any concerns on the timeframe until their home was sold. Even theN, the timeframe never became an issue. I was told repeatedly it was not a problem and they understood due to all of the unexpected changes and upgrades. I was also put on hold due to lack of payment. The homeowners were waiting on the sale of some land up north, the settlement on Mrs [redacted] family home, and the sale of their house. I was owed over 10,000 dollars for approved work and they asked me to wait. I could not continue until paid. This weighed into the elongated time frame also. I have the emails if needed. 5 - Apartment costs: The [redacted] made the decision to sell their home knowing the apartment was not ready. I don't see how the 2500.00 in rent is my responsibility. I would also like to add that there was no reason for them to rent a fully furnished apartment. That was again their decision. Also, 2500.00 per month seems very excessive for an apartment in [redacted] I was told they were storing their possessions in and they were staying in one of the vacant apartments in the building we were working on. 6 - Move in without completion: This again was the [redacted] decision. They decided to move in prior to completion. They knew the kitchen was not complete. Neither I, or anyone else, made them take possession. There was about 2 weeks they lived there without the countertops, kitchen sink and appliances. That is all. In closing, I would like to ask why there was no contact from the [redacted] to myself or my company regarding their concerns. I would have been happy to address these concerns, and taken care of the few small items left had they just called. I haven't heard anything from them since the end of September 2015. I am unsure as to why they waited so long, as well as why they lodged a complaint. This would have been handled much sooner had I known. I cannot fix things that I do not know are broken. Lastly, it is completely inappropriate, and unrealistic for the [redacted] to ask for 2500 in rental refunds, on top of 20,000.00 for incompleted work. Two door knobs and 600.00 in insulation possibly owed does not amount to what they have asked for. Thank you and sincerely, Scott w/ Windows and Home Renovations Direct

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

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Description: WINDOWS - INSTALLATION/SERVICE, HOME IMPROVEMENTS- ADDITIONS, HOME IMPROVEMENTS, CONSTRUCTION & REMODELING SERVICES, SIDING CONTRACTORS, PATIO, PORCH & DECK ENCLOSURES, DOORS

Address: P. O. Box 277, Troutville, Virginia, United States, 24175

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