Winner Ford

Please see the business response below: We have looked into [redacted]s concerns. His vehicle did have a part ordered to repair his armrest. The part was on back order, and the service advisor did not provide timely follow-ups to [redacted] regarding the status of the part. We have reached out...

to [redacted], his part is scheduled to arrive by the end of the week. We have scheduled an appointment for him on Tuesday Nov 11 to have the part installed and his concern resolved.

Review: I took my truck in for service in August and also had my arm rest looked at because it will not go up. They said they had to order the part and would call me when it came in. I keep calling to check on the status and they keep telling me it isn't in. I want my arm rest fixed as I can not fit an extra person in the vehicle with it down.Desired Settlement: I would like my arm rest fixed.

Business

Response:

Please see the business response below: We have looked into [redacted]s concerns. His vehicle did have a part ordered to repair his armrest. The part was on back order, and the service advisor did not provide timely follow-ups to [redacted] regarding the status of the part. We have reached out to [redacted], his part is scheduled to arrive by the end of the week. We have scheduled an appointment for him on Tuesday Nov 11 to have the part installed and his concern resolved.

Review: One of our vehicles that we purchased from Winner Ford in December 2013 went in for repair in May 2015 and it still has not been repaired and it is now December 2015. We have spent close to $6000 in vehicle rentals which we fell that Ford should reimburse us for as well as all truck payments we have made since the vehicle has been with them. Ford offered to pay 2 months of truck payments and up to $1500 in rental reimbursement which we have not been reimbursed as of yet. Ford's Corporate office said that we are lucky to get that and they are not obligated to even give us that. We feel that it is ridiculous that they have had the vehicle for 7 months to replace one part ( catalytic converter) that is under warranty, and they have handled this very poorly.Desired Settlement: We would like to be reimbursed for all the money we have spent on vehicle rentals and the 7 months of truck payments, and they should buy back the vehicle.

Review: I purchased a van from Winner Ford about 1 week ago. After having the van for 4 days one of the remote controls for the key stopped working, there was a whistling noise coming from the van when turn the heat on as well. My wife contacted Winner Ford and left a message for our sales associate [redacted] asking for a return call. He never called back. I called [redacted] 48 hrs after my wife called and told him about the problem and he stated that he would call me back. He never called. So I drove up to the dealership and once I got there I told [redacted] that these things needed to be taken care of our I want a full refund. [redacted] stated that there is no refund but could not provide a written policy. So he called his Sales Manager [redacted] to the table and he proceeded to say the same thing, "there is no refund and there is no written policy on refund". Neither one of them actually listened to what we were requesting "Either fix it or refund us". Instead the Sales Manager [redacted] was very irritated with the question that my wife and I was asking before becoming very rude and dismissive. The customer service is great until you purchase the vehicle then they treat you like crap when you call back with questions or concerns. Not to mention I was not given any gas to drive off the lot with upon my purchase. I had to go to the nearest gas station or I would've been stranded on the road. Their excuse, "We don't put gas in used vehicles". The vehicle is a 2014 and it was almost touching E. I would never go back to Winner Ford and I have already spread the word to others about the way we were treated.Desired Settlement: I would like to have my remote control fixed, I would like to have the whistling noise fixed and I would like a written apology for the way my wife and I were treated in the dealership that day.

Business

Response:

Response:

We were happy for the opportunity to assist Mr. and Mrs. [redacted] with their purchase and requested services. Mr. [redacted] did bring his vehicle in for service on October 1 for a remote not working, whistle noise and a tire pressure light. The remote was reprogramed, the tire pressure light was reset and the sensor was trained and Mr. [redacted] was advised that the whistle noise was normal. Winner Ford values our relationships with all of our customers and hope Mr. and Mrs. [redacted] are satisfied with the services they received and welcome them back anytime in the future.

Sent on: 10/8/2014 1:10:46 PM

Sent by: [redacted]