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Winner Subaru Volkswagen

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Reviews Winner Subaru Volkswagen

Winner Subaru Volkswagen Reviews (13)

Revdex.com: I will be dropping off our Subaru today, September 15, for them to have for this week until Friday the 19th, as they stated during our last meetingAt this time I don't have an opinion on their first response regarding our first meetingWe are giving them the opportunity to fix the items we went over with them in personThis includes our windshield because I'm very confident that we didn't sleep through a hail storm or sand blast our own windshield For all the hassle we have been through, the horrible condition our car was originally returned to us in after they had it in their possession for 1.5mths, and us having to tell them that they separately damaged our car and tried to cover it up, We honestly feel the least they can do is also replace our windshield (which we had already had replaced in February through our insurance due to an actual rock hitting it), as well as, give us the most extensive warranty they haveWe honestly believe that if this was their car that had sustained this type of damage, this type of covto the extra damage, and this type of run around for 3mths that they would ask for no less than what we haveI'm sure they would have just went straight for their lawyers, why should we not be treated the same? We will never have complete faith in their answers or fixes due to all we have been through and that is something we have to live with for the life of our Subaru, not Winner SubaruThey just want us to be out of their hairThe moment they tried to cover up damage to our car without notifying us, and without notifying their supervisors, and also without taking photos of the damage, is the moment we lost confident in knowing our carA simple phone call and picture of the damage prior to fixing it would have solved the majority of these problems we are now facingAlso, whether people are dyslexic or not (their reasoning for the mileage difference) that was their mistake and once again we are living with the unknown for the life of our car, not them I will let you know if we are happy with the results when we pick it up on Friday the 19th I have attached a file showing how our car was returned to us after them having it in their possession for 1.5mthsThis is our discovery of the covthey tried to get away with (very lousy cover-up), which they finally admitted to

Dear Revdex.com, This is [redacted] ***, Director of Operations for Winner Subaru [redacted] picked up her vehicle on Wednesday, September 24th We were able to come to a complete resolution on her vehicle that was agreed to by both the [redacted] and Winner Subaru If any further information is needed please contact me at [redacted] Thank you [redacted] Director of Operations

Worst experience I ever had with a dealershipTwo months ago, I visited Winner for an issue with my car startingI was advised a full diagnostic was performed on my car and they determined the issue was my car battery and charged me $to replace the battery and the diagnosisWell it wasn’t days later that I again encounter a problem with my car starting off and onIn fact, it was showing no signs of power Reluctant, I went back to Winner to inquire as to why my car was yet again not startingAgain, they performed a diagnostic and advised me that the issue was the ignition switch and it would cost me another $to repairNow I ask you, WHY wasn’t this picked up during the first two diagnostics of my vehicleI immediately questioned Winners findings and inquired how a vehicle that is only years old could have an issue with the ignition switchAfter a condensing remark I opted to take my car to another mechanic for evaluation I like to mention that I had a Toyota Camry that was years old and had over 200,miles and never once did I have to replace the ignition switch Upon declining Winner services, I found them to be totally unprofessional and vindictive Upon my arrival to retrieve my vehicleNO one had advised me that my car was no longer working, that they had put the windows down on my vehicle or that they had parked it in a way they made it difficult for towingThey did however leave a highlighted note advising me that I could not get another loaner car if my vehicle will not start unless I agreed to complete the repairs and another bill for $Winner knew full well that my car was not working and deliberately withheld that informationGood thing it didn’t rain Why would you put windows down on a car showing no signs of power? I like to point out that Winner repairs its cars in an Air Conditioned building I was successful at getting my vehicle towed to another mechanicAfter a true diagnostic was performed it was determined that the problem was not with the ignition switch as stated by WinnerIf a true diagnostic was performed on my car they would have realized it was the relay switch and the not the ignition Winner has ripped me off twice for a diagnosisStay away!!! By the way my car is running fine nowThanks for nothing Winner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I cannot in good conscience sign a clause to waive my right to free speech and the fact is that every post made has been completely true. I am fine with a $check and cancelling the extended warranty so we no longer have to have any contact. Warranty cancellation paperwork can be emailed or faxed as I will not return to Winner

We understand that *** *** was not happy with her experience and genuinely whish to resolve the concern. She has asked for a financial settlement which we have agreed to provide. Any dispute that is resolved with a financial settlement is done so to resolve the concern and to "make-up" for the unsatisfactory service experience. If *** ***'s intentions are to collect a settlement and then continue to disparage our name and perpetuate the concern then what is the purpose of the settlement?
We would reiterate our offer to close the matter and settle it with a good faith offer as requested by *** *** but in doing so must be assured that the matter is indeed closed and the only way that this can be done is with a settlement agreement. I am sorry for *** ***'s experiences and would like for her to be happy which is what I thought her request and my acceptance accomplished. If the request is purely punitive and *** *** wishes for things to continue then they must continue
I would suggest for the benefit of all parties (*** ***, Winner, and the BB) that we revise the offer to $1,inclusive of the settlement agreement and close the matter once and for all. *** *** is free thereafter to do business where she likes other than Winner and our financial penalty should be enough to remedy her concerns

After significant research we disagree with the stated facts of the dispute but wish to bring it to a close.  We agree to option #2 and will pay a settlement of $1,200 under the condition that the customer sign a broad settlement agreement to include a non-disparaging clause and the removal of...

all public statements regarding Winner as well as the cancellation of the purchased extended warranty which would typically require the service to be done at our location.  Since the warranty was financed, the refunded amount ($1,999) will by law need to be refunded to the finance company reducing the outstanding principal balance due.

Dear Revdex.com,
This is [redacted], Director of Operations for Winner Subaru. 
[redacted] picked up her vehicle on Wednesday, September 24th.  We were able to come to a complete resolution on her vehicle that was agreed to by both the [redacted] and Winner Subaru.
If any further information is needed please contact me at [redacted] 
Thank you.
[redacted]
Director of Operations

Revdex.com:
I will be dropping off our Subaru today, September 15, 2014 for them to have for this week until Friday the 19th, as they stated during our last meeting. At this time I don't have an opinion on their first response regarding our first meeting. We are giving them the opportunity to fix the items we went over with them in person. This includes our windshield because I'm very confident that we didn't sleep through a hail storm or sand blast our own windshield.  For all the hassle we have been through, the horrible condition our car was originally returned to us in after they had it in their possession for 1.5mths, and us having to tell them that they separately damaged our car and tried to cover it up, We honestly feel the least they can do is also replace our windshield (which we had already had replaced in February through our insurance due to an actual rock hitting it), as well as, give us the most extensive warranty they have. We honestly believe that if this was their car that had sustained this type of damage, this type of cover-up to the extra damage, and this type of run around for 3mths that they would ask for no less than what we have. I'm sure they would have just went straight for their lawyers, why should we not be treated the same? We will never have complete faith in their answers or fixes due to all we have been through and that is something we have to live with for the life of our Subaru, not Winner Subaru. They just want us to be out of their hair. The moment they tried to cover up damage to our car without notifying us, and without notifying their supervisors, and also without taking photos of the damage, is the moment we lost confident in knowing our car. A simple phone call and picture of the damage prior to fixing it would have solved the majority of these problems we are now facing. Also, whether people are dyslexic or not (their reasoning for the mileage difference) that was their mistake and once again we are living with the unknown for the life of our car, not them.
I will let you know if we are happy with the results when we pick it up on Friday the 19th.
I have attached a file showing how our car was returned to us after them having it in their possession for 1.5mths. This is our discovery of the cover-up they tried to get away with (very lousy cover-up), which they finally admitted to.

This is [redacted], Director of Operations for the Winner Dover Automotive Group.
I contacted and spoke to [redacted] today (September 8th).  We set an appointment for tomorrow, Tuesday, September 9, 2014 at 5:45 pm.  This meeting will include both Mr. and [redacted]...

and myself.
I will forward the Revdex.com the results of that meeting and feel confident that we will be able to make the Saints happy with the resolution.
[redacted]
Director of Operations

Worst experience I ever had with a dealership. Two months ago, I visited Winner for an issue with my car starting. I was advised a full diagnostic was performed on my car and they determined the issue was my car battery and charged me $239.00 to replace the battery and the diagnosis. Well it wasn’t 30 days later that I again encounter a problem with my car starting off and on. In fact, it was showing no signs of power. Reluctant, I went back to Winner to inquire as to why my car was yet again not starting. Again, they performed a diagnostic and advised me that the issue was the ignition switch and it would cost me another $524.00 to repair. Now I ask you, WHY wasn’t this picked up during the first two diagnostics of my vehicle. I immediately questioned Winners findings and inquired how a vehicle that is only 6 years old could have an issue with the ignition switch. After a condensing remark I opted to take my car to another mechanic for evaluation.
I like to mention that I had a Toyota Camry that was 15 years old and had over 200,000 miles and never once did I have to replace the ignition switch. Upon declining Winner services, I found them to be totally unprofessional and vindictive. Upon my arrival to retrieve my vehicle. NO one had advised me that my car was no longer working, that they had put the windows down on my vehicle or that they had parked it in a way they made it difficult for towing. They did however leave a highlighted note advising me that I could not get another loaner car if my vehicle will not start unless I agreed to complete the repairs and another bill for $126.50. Winner knew full well that my car was not working and deliberately withheld that information. Good thing it didn’t rain.
Why would you put windows down on a car showing no signs of power? I like to point out that Winner repairs its cars in an Air Conditioned building.
I was successful at getting my vehicle towed to another mechanic. After a true diagnostic was performed it was determined that the problem was not with the ignition switch as stated by Winner. If a true diagnostic was performed on my car they would have realized it was the relay switch and the not the ignition. Winner has ripped me off twice for a false diagnosis. Stay away!!! By the way my car is running fine now. Thanks for nothing Winner.

Review: I brought my vehicle in for service in April 2012. I was told that certain repairs needed to be completed to get to the main problem. I agreed to an initial repair. As I had limited income, and the repair was over $900, I explained that I was not willing to pay more than $1200 to fix the issue. This was acknowledged by service manager AJ,and I was told that the repair would not exceed this. I was told that the part that needed to be replaced next would be a used part, therefore bringing the cost down, that my limit was $1200, as there was only so much I could afford to pay for the repair, as I still owed money on the vehicle, and that the payments for the service would be broken into installments, with $400 the first month, and $200 each subsequent month. I was told th epart was in transit. After calling back two weeks later to check on the part, I was told it was still in transit. This pattern continued for a few more weeks, and then I was told that the part did not work, and they were waiting on another part. I asked if this would cost more and was told it wouldn't, and that we'd be staying in my budget. At this point, I decided it was best to start having conversations through email to document what I was being told, and to not waste time calling if I was going to be told a part was in transit. After a few months, AJ contacted me back and acknowledged the original limit, and mentioned three ECMs were used but did not work. I was told that the value of the repair far exceeded that of the vehicle. I tried to get the bill of repair and cost, without any response. After involving the Attorney General, I finally received documentation, from the AG, not the dealer. Documentation states repair was $1800, and 3 NEW ECMS were used, each of which I was responsible for. I tried to resolve with AG involved, and was told they could not negotiate. I tried to contact the dealer, and was told that they'd get back to me, with no response. I have never received a bill from the dealer despite numerous requests.Desired Settlement: I want to arrange a payment plan for the $1200 that I had authorized if I am liable for it, and not be responsible for the parts that I did not authorize and that were misrepresented. I also want the original payment plan to be honored, as I still will have to pay for transport of the vehicle from Dover, DE to Baltimore, MD, and as it is not in working condition, I will still have to get another mechanic to work on it. I do not want to be the victim of fraudulent business practices.

Business

Response:

This business has been sold and is under completely new ownership and a different business name. ** is still employed with the new company however he was not a manager with the old company Dover Volkswagen. Please reply with a contact number because I believe your bill is owed to the old business and not the new business winner Volkswagen. If so I will have the old owner contact you and I am sure he will agree to the desired terms. If the bill is due to the old business as I believe it is then we can bypass ** and come to a quick desired settlement. If this bill is due to winner Volkswagen I cannot assist but I can help direct this to the correct outlet.

After some due diligence, I

found out some further information. The pervious business was keeping [redacted] vehicle for a past due bill. The car was left on my property at

settlement on 07/01/13 and remains there. We have the keys and are ready

for [redacted] to pick up his vehicle. We would like it removed as much

as he would like to reclaim it and will not be attempting to collect any

outstanding bill on behalf of Dover Subaru Volkswagen.

His dispute regarding the bill will be ongoing with Dover Volkswagen I assume but I cannot speak on behalf of

that company. I left a message for [redacted] on the number listed in

his email to you instructing him to contact our Parts and Service Manager, Mr.

[redacted] at [redacted] to arrange for picking up the vehicle.

Thank you for apprising me of

this issue.

Consumer

Response:

Review: Here are most of the notes regarding the ongoing issues with Winner Subaru: [redacted] I also have copies of email exchanges which I am happy to provide.Desired Settlement: Desired outcome 1: return car and full refund for all charges, refund for trade, black and white tag stays registered under my name. No more contact for any reason from Winner Subaru.

Desired outcome 2: black and white tag stays registered in my name and a check is issued for the discrepancy in the original deal. No more contact for any reason from Winner Subaru.

Desired outcome 3: Fulfill all promises, to include

black and white tag stays in my name

Proof that Simoniz treatment was completed and issuance of the warranty that is normally given to Winner Subaru customers for this treatment.

Extra key

Touch up paint

100,000 mile service including:

Timing belt

AC belt

Serpentine Belt

Water pump gaskets

Cabin filter

Oil change

Tire rotation

Full detail and any other outstanding We Owe items.

No further contact from Winner Subaru

I would prefer option 1 or 2, as I truly feel uncomfortable dealing with Winner any further.

Business

Response:

After significant research we disagree with the stated facts of the dispute but wish to bring it to a close. We agree to option #2 and will pay a settlement of $1,200 under the condition that the customer sign a broad settlement agreement to include a non-disparaging clause and the removal of all public statements regarding Winner as well as the cancellation of the purchased extended warranty which would typically require the service to be done at our location. Since the warranty was financed, the refunded amount ($1,999) will by law need to be refunded to the finance company reducing the outstanding principal balance due.

Consumer

Response:

Review: I would like to add that this complaint also falls under "inferior repair, an unauthorized repair, and the repairs resulted in additional damage." We bought our 2014 Subaru Outback in July 2013 and it only had 30 miles on it. We purposely bought a brand new car (with cash from savings) so we had the safety in knowing what has been done to the car. We brought it to Winner Subaru for every 7500 mile oil change so that our warranty wasn't void by someone else doing something wrong during an oil change. Fast forward to June 3, 2014 when we brought it in for a routine oil change. Later that evening we noticed a huge scrape on our back passenger door along with the back fender wheel well. We called Winner Subaru right away and they told us to bring it right in and they would take care of the damage. We brought it to them on Friday the 6th of June. From June 6th through June 30th, we brought the car to them multiple times after they claimed it was done and had not been done. Finally on June 30th they gave us a loaner car and officially took our car to get fixed. They were to only be fixing the passenger side of the car. They had our car until August 15, 2014. During this time frame we received multiple phone calls claiming it would be ready the next day, and then the next day they called and said it had shop dust on it and they wanted to detail it, and then they said the following day it would be ready. Well long story short, it was never ready when they said it would be ready. My husband went there multiple times when they said it was ready and it didn’t appear that anything had even been done still. Sometimes even a week went by without any phone call. We even received a call saying the glass company had scratched the glass and they needed to order a new glass. It just kept going on and on. Now fast forward to Friday, August 15, 2014 when they said they it was officially ready. When we picked it up, [redacted] the manager had met us there. We all were focused on the passenger side of the car where the original scrape was. At that point we were going to be late for work and hopped in the car seeing that the side looked complete finally. As we were driving up to work we took notice of a few items, especially our mileage which was 1,775 miles over the documented mileage on their paperwork. We also noticed smoke film on the inside of our windshield, and our ignition ring looked tampered with. We immediately called Winner Subaru and they seemed blindsided by the claims and would contact their body shop to find out what happened. We also called Subaru headquarters and opened a claim with them. Over that weekend we noticed many more issues and damages to our vehicle that were not there prior to this oil change 2.5mths prior. The list includes a discoloration of paint along with a smoother finish on an area of the driver's side door, paint splatter on the driver's side mirror, dings in our windshield, a chip out of the plastic grille in the front of the car along with a trail of dings in the paint of the hood of the car, gashes out of the interior metal frame of both the rear door windows, a dent in the front passenger fender, a paint touch up near this dent, waxing compound still on many areas of the car, sand & salt deposits under the hood, tape still under the car from when they wrapped the car in the shop apparently, a gash out of the rubber center console armrest, paint that is the color of our car on our steering wheel, driver’s side mirror scratches on the actual mirror, and misc. scratches and black tacky goo on the foot plates and sides of doors when the doors are open. Come that Monday morning we immediately called Subaru headquarters and told [redacted] in customer service about all of these items and how dissatisfied we were and how we felt at a loss not having any knowledge of anything else happening to our car. [redacted] at Subaru said she would be in contact with the dealership and send them the photos that I sent her, and that she would call me back on Wednesday. I decided to call Wednesday afternoon and see about the progress. She stated that the dealership would like to have us bring our car in and look it all over themselves, so my husband agreed to bring it in on Saturday as long as the General Manager, [redacted], was there as well. [redacted] told us to keep her posted on the progress of what Winner Subaru was going to be able to help us with. Come Saturday morning, August 23rd, the General Manager, [redacted], was not there, only the service manager, [redacted], we had been dealing with, and while my husband was going over the issues that were noted in the pictures sent to Subaru Headquarters, he was looking at the driver’s side door and there was a loose cable hanging from the bottom of the inside of the door that I had missed during my inspection. The service manager then agreed to have the body shop look into all the issues, including why a cable was hanging loose. We did not receive our car back this time until Wednesday, September 3, 2014. Both my husband and I met with the manager, [redacted], and once again the General Manager, [redacted], was a no show. We looked over the car and noticed multiple things that were still wrong with it, which included an unfinished front fender from where they taped it off to fix the dent and paint chip in the fender, an overspray of paint on the inside face of the rear passenger door handle which makes it feel rough to the touch which seems as though it has no clear coat, the chip in the front plastic grille and chip on the hood (which we were told they couldn’t take care of because they could only request to do so much damage repair), driver’s side mirror was still scratched but also has some film that will not come off when you rub it which makes it difficult to see out of at night, multiple dings in the windshield still, the paint on the steering wheel (which we had them remove right there), and the gash in the rubber of our armrest console. To top all of this off, they admitted to the body shop damaging the driver’s side of the car and repairing it without our knowledge (hence the discoloration we found, the loose wire, the overspray of paint on the side mirror, the scratched side mirror, etc.), and trying to give us the car back without ever telling us about this damage. [redacted] claims he doesn’t know the story of how the damage happened, how big the damage was, or what specifically happened, but that they just damaged it and tried to cover it up. We deserve to know what happened to our car and we deserved to know when it had happened, but instead they tried to cover it up and did a poor job at the cover up. We have asked multiple times for written confirmation and correspondence regarding all these issues, and the only thing we have ever received was the work order which obviously does not have anything but the original rear passenger damage repair on the quarter panel and door.

We politely decided to take the Subaru home with us because honestly we no longer trusted it to be in their hands. They were going to call the shop to have them set up a time that they could fix the unfinished front fender, but that was the only solution we were given to all the other items. To this day the only explanation about the mileage is that they could have put it in their system incorrectly, but we have the oil change sticker to prove the mileage at the time of the oil change.

This brings us to today, Thursday, September 4, 2014 when I called to fill Subaru Headquarters in on the progress of our car and I found out that our first claim case with them had been closed because they noted that we were working it out with the dealership. The last correspondence we had with them clearly stated that she wanted us to keep her posted, but it turns out they weren’t out to help us either, but instead just tried to get us out the door.

We have lost time at work (including earned paid personal time that we took so that we can send photos to Subaru headquarters), tons of sleep, and have had high levels of stress & anxiety all over this Subaru issue. We have lost complete trust in the dealership and their competence to continue helping us from here on out.

We would greatly appreciate some assistance and guidance with respect to our legal rights to hold Winner Subaru and Winner Auto Group accountable for the damage and their actions since the damage.Desired Settlement: We would like one of 2 options. Either a brand new car with all the added features & accessories that we personally purchased for ourselves, or the most extensive extended warranty that you carry with a letter specifically stating what has been done to our car including the original damages and the date and procedures that were taken to fix the items that were actually fixed. This includes in writing a statement stating what exactly happened to the driver's side of our car that the shop tried to repair and hide from us while they had it in their care for over 2.5mths.

Business

Response:

This is [redacted], Director of Operations for the Winner Dover Automotive Group.

I contacted and spoke to [redacted] today (September 8th). We set an appointment for tomorrow, Tuesday, September 9, 2014 at 5:45 pm. This meeting will include both Mr. and [redacted] and myself.

I will forward the Revdex.com the results of that meeting and feel confident that we will be able to make the Saints happy with the resolution.

Director of Operations

Consumer

Response:

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Description: AUTO DEALERS-NEW CARS, AUTO DEALERS-USED CARS

Address: 1387 North DuPont Highway, Dover, Delaware, United States, 19901

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