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Winston American Transportation

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Reviews Winston American Transportation

Winston American Transportation Reviews (11)

Revdex.com:At this time, I have not been contacted by Winston American Transportation regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
At this time, I have not been contacted by Winston American Transportation regarding complaint ID [redacted].
I have asked the [redacted] and [redacted] to provide me with documentation with the charges and my signature authorizing the charges and they refused...

or were not able to do so. With that, I was able to contact my credit card and explain that I did not authorize the charge. The credit card is now investigating the issue as well. As there is no evidence of me authorizing the charges, I am confident that this will be resolved with no assistance of  the company. However, they should be liable for these fraudulent charges and prevent them from continuing this unfair practice with other customers.
Sincerely,
[redacted]

Full refund was issued to the credit card

Revdex.com:At this time, I have not been contacted by Winston American Transportation regarding complaint ID [redacted].Sincerely,[redacted]

I would never use this company in the future! We scheduled a car service to take us to and from the pier for our Norwegian Cruise out of New York City. On the way to the boat they were 1.5 hours late from the time they suggested to pick us up. We did reach the boat in time, so we weren't overly concerned. However, when we were picked up after the cruise, they were over 3 hours late. We had a scheduled pick up for 10:30, with the condition that we call once we disembark and find a location at the pick-up area so the driver could easily find us. We called for the first time at 10:07 am and was told we would be picked up in about 15 - 20 minutes. They continued to give me the run around while everyone else was picked up and left. We were one of 2 families left standing there for hours. They kept telling us that we would be picked up shortly, then never showed up! Finally, they arrived at 1:00 with no explanation or apology. Upon calling to complain after, they continued to give us the run around. I would never use them again or recommend them to any person I know.

Review: Hired company to transport guests to wedding. Guests arrived hours late. Driver thought more guests were expected and waited at pickup location for a very long time without calling to confirm or get direction. Driver "followed gps" which took him long way though the city, arguing with passengers who knew better way to go, also resulting in late delivery. Driver stopped the van and ran into the woods to urinate, also resulting in late delivery. All passengers arrived at wedding after ceremony late and aggravated by the trip. Driver had audacity to demand a specified tip amount despite crummy service.

Customer service denies all accounts and refuses to listen. Customer service refuses to compensate even tip amount after complaints about the trips.

Employee of company strongly suggested complaining to Revdex.com stating that the company repeatedly treats customers with disrespect and screw people over all the time.

Employee also said they are paid under the table, don't get bathroom breaks and there are many illegal practices in day to day business at Winston American Transportation.Desired Settlement: Refund of tip, amount demanded by driver

Business

Response:

The customer called to complain that the vans were very late arriving with their passengers to a wedding reception destination in Westchester County. Customer demanded return of the drivers' tips ($60for each driver). Vans departed point of origin 15 minutes after the agreed to time (waiting for straggling passengers). The vans arrived at destination later than anticipated. The gratuities were given by the customer after late arrival at destination. The customer was told that tips were non-refundable. The customer hired the vans to transport family and friends to their wedding and were not actually on the vans. Customer used vulgar language to our personnel on several occasions.

The late arriving vans were due to the customer scheduling pick up times too late thus not allowing enough travel time to destination. Drivers performed their roles properly and followed the GPS recommended directions. Their actual routing reflected traffic conditions and were entirely appropriate. We regret that the customer was not satisfied. They were satisfied when they elected voluntarily to give the drivers tips.

Review: I booked a round trip from Manhattan to Long Island on August **, 2014 and paid in advance the price which was advertised online and via phone as well. Upon arrival to Long island, the bus driver advised me and 10 other passangers should there be any changes in time of pick up, to call him directly, providing with his cell phone number. Initial time of pick up back to Manhattan was 10pm. We called the driver at 9:30pm asking if it was possible for us to leave an hour later. He advised us that it was fine and we left at 11pm without any penalty. I then realized that I was charged additional $100. I called the company 9/*/14 and expressed my concern. On 9/*/14, I was advised that it was "wait time charge", which I did not authorize and was not informed of.Desired Settlement: At minimum, $100 charge, which was not authorized to be refunded. Additionally, due to the poor communication and follow up in combination with lack of billing explanations by the company, I would prefer at least one part of two parts of the trip $279.99/trip to be refunded as well in order to rectify to customer service complaint.

Consumer

Response:

At this time, I have not been contacted by Winston American Transportation regarding complaint ID [redacted].

I have asked the [redacted] and [redacted] to provide me with documentation with the charges and my signature authorizing the charges and they refused or were not able to do so. With that, I was able to contact my credit card and explain that I did not authorize the charge. The credit card is now investigating the issue as well. As there is no evidence of me authorizing the charges, I am confident that this will be resolved with no assistance of the company. However, they should be liable for these fraudulent charges and prevent them from continuing this unfair practice with other customers.

Sincerely,

Review: I booked a taxi service with Winston America for pick up on May [redacted] 2013 from La Guardia airport to Huntington, NY. When we booked service with Winston, we were required to include both departing and arriving flight information, so that the driver would know what time we needed to be taken to the airport as well as what time we needed to be picked up from the airport. While the ride going to the airport a few days earlier was without incident, the return trip on May [redacted] was a miserable failure. Our plane arrived a couple of minutes early and we immediately called Winston Limo upon arrival. We were told to go to the ground transportation area. I noted the time to be 6:37 pm when we reached our pick up destination. Our estimated time to be picked up, according to the receipt we got via email from Winston, was 6:45 pm, however, that time came and went. My husband began to call Winston every ten minutes, inquiring as to where our driver was. We kept being told he would be there in ten minutes. At some point, the [redacted] became tired of my husband's calls (he was getting more and more upset with her, as we were now going to be late getting to our job), and each time he called it would immediately go into an annoying fax line with the screeching fax sound, rather than someone picking up the phone on the other end. We cannot be certain, but we believe this was done on purpose to us, so that the [redacted] would no longer have to take our calls. Finally, after 7:30 pm (almost one hour later than our original promised pick up time), my husband called the [redacted] one last time (using a different phone number), and was told that the drive was indeed there, waiting for us. But he was not. It turns out that the [redacted] gave him an incorrect terminal to go to. He was waiting, but not at our terminal. Finally, well after 7:45 pm (over an hour past the promised time of pickup according to Winston's own receipt, in fact, their receipt has the gall to state that you may have to wait from 10 minutes to up to 20 minutes after the promised pickup time-HA!), he arrived at the correct terminal and picked us up. My husband began questioning the driver, who said that he had been in bad traffic, and then said that the [redacted] told him the wrong place to go. We couldn't fathom this, because they had all of our flight information, and it is the [redacted]'s job to direct the driver to the right place. This is what they do all day long. Had she done this on purpose, due to my husband's persistent phone calls? We may never know. My husband had to cancel his 8pm appointment, due to this debacle. We were never given an apology, never offered any compensation, and were eventually hung up on each time we tried to resolve this, and told never to call them again.

In short, we were promised certain stipulations when we booked with Winston America, and those stipulations were not met.Desired Settlement: I would like a full refund in the amount of 156.37

Business

Response:

The customer spoke with our Quality Assurance manager about this matter. She apologized and explained that the driver was erroneously dispatched to the wrong terminal. Moreover, our Quality Assurance manager was told by the customer that the customer wanted to arrive home early enough to retrieve their pet from a kennel by 8:00 pm, a mere hour and a quarter after arrival at La Guardia Airport. As a standard practice we schedule ninety minutes for travel between La Guardia and Huntington, the customers' destination. Even under ideal circumstances it would have been impossible to make an 8:00 pm appointment. Our driver was eventually sent to the proper pick-up location at La Guardia and subsequently drove the customers' party home. Policies on all airport shared ride service from all providers allow for a one hour pick-up window because of potential delays from a variety of sources (traffic and road conditions, weather, etc.).

We offered a generous, good faith offer of 10% off their next ride. Unfortunately, it was refused.

This customer is looking for a full refund for both legs of their shared ride journey, as well as kennel fees for an additional day, for which they are not entitled. We are willing to offer 20% off another ride.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We are not satisfied with the response because the service was not provided as promised by the paperwork I received, and certainly not by the standard of any normal decent business practice. No offer of even a partial refund has been given. We are not interested in discounts in future services, even if it were for a free ride in the future, as we would never use their services again. Also, nothing was addressed regarding the repeated lies we were given regarding how much longer it was going to take to get picked up; we started to call every 10-15 minutes, and each time we were lied to about the time frame. The [redacted] never said "we always allow a 90 minute window, as we are entitled to take that long". They knew our flight number and what it's scheduled arrival time was, and simply dropped the ball. We not only were out the money for the extra day of boarding our dog ( and yes, we most certainly would have arrived in time to get the dog because, even with the one-hour delay in picking us up we arrived only 15 minutes after the kennel had closed), but we had to cancel a tutoring session that we were late to as well. Citing company policy as a defense is extremely short sighted when the end result is the loss of a client who could have been a loyal customer. Lastly, the very first time we called to complain, the [redacted] had the gall to say that our flight had arrived late, when it had actually arrived 15-20 minutes early. These records are extremely easy to verify. It just shows that they will try any attempt to throw people off their guard, and cast blame anywhere but on themselves, and that they are obviously used to angry and irate customers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer's insistence on a full refund is totally without merit. We delivered the customer to their destination safely, albeit later than they would have preferred. The customer set up appointments that were utterly impossible to keep even under the best of circumstances. We regret that. However, no refund is forthcoming.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Winston is unwilling to admit wrong doing on any level, and unwilling to offer any refund of any kind, therefore, no resolution has been reached. Terrible business practice, and terrible customer service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 07/**/13 I made reservations for future car service. I was to be picked up at my home on 08/**/13 and brought to the carnival cruise lines in NYC, I also booked the return trip home for 08/**/13. The Winston website indicates that there would be a hold put on my card and that I could give the driver the card or cash on the day of my trip but without notification they billed my card immediately !!...I called back the same day and asked for a refund, they indicated it would take a few days, when I called in a few days they told me it would take a week, when I called in a week they said 10 days, in 10 days they said 2 weeks, yesterday I called at 2 weeks and they said 3 weeks..I asked to speak to a person in billing but was told they weren't available and left a msg with no return call...it seems to me they have no intention of issuing a refund anytime soon or at the least have very poor customer service policies...I feel that since I was improperly charged immediately It should not take over 2 weeks and multiple phone calls to get a refundDesired Settlement: immediate refund of 500.74 (250.37 each way) to my credit card, immediate closure of their website until corrections in their policies are made and some sort of apology for wasting so much of my time

Review: Winston Travel was suppose to pick us up and take us to the airport for a flight to [redacted]. The van never reached us and we had to find alternate transportation very quickly. I called and cancelled the order stating the driver never showed up, I was told he was on his way and we can't predict the future (meaning he hit traffic not their fault). I mentioned I ordered the car for a certain time and that was when It was to be there(there is no predicting the future in this) I have called numerous times for my refund and was told the person handling the refund was late, not here, not coming in today.... They have no one else to help me with my service issue and said "that is the way it is". I put a dispute in with my credit card company and will get the money back, but the way this company dealt with a problem that was theirs in the fist place was deplorable. They should not be telling people it tough luck. Really! I had to make a flight that I just made because of their mistake.Desired Settlement: Full refund on my order.

Business

Response:

Full refund was issued to the credit card

Consumer

Response:

The company has resolved one part of the complaint. They didn't issue the second credit that was due. My credit card compnay credited me for the second issue that was still pending. At this time, my complaint, ID [redacted] regarding Winston Tranportation Group has been resolved by my credit card company.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: After our cruise on July **,2015, Winston Transportation was scheduled to pick up 8 people at 10:30 am with the condition that we call them once we disembark the ship and locate a numbered column at street level on the pier. I called at 10:07 with our location and was told that the service would arrive within 15-20 minutes. 7 additional phones calls were made between then and 12:47 pm. When speaking with the dispatcher, I was repeatedly told that the car would arrive within 15 minutes with various excuses. We were finally picked up close to 1:00 pm. We were the only people left on the pier. Other car services obviously managed to pick up the riders and leave the pier with no issues. I began calling Winston on July [redacted], to discuss the poor service and I was given the run around for 2 weeks. Finally today, August *, 2015, again I called Winston and the woman who I was speaking with, informed me that the only thing the company would do to correct the situation would be to give us a 25% off discount from a future trip. I went on to tell her that this was unacceptable and she said they would email me a coupon and then proceeded to hang up on me.

After calling WinstonDesired Settlement: A desired outcome from this transaction , would be to be reimbursed either the entire cost of $237.51 for the return trip or an adjusted amount since they did eventually show up after a 3 hour wait time. The company's actions have been highly unprofessional and a 25% off coupon is definitely not a resolution to this because I would never use Winston Transportation again.

I got the a run around from the dispatcher at the company the day of my scheduled pick up and for the last 2 weeks I've been getting the run around from their office staff. They never called me once while I was waiting on the pier or while I was trying to resolve this issue. All calls were initiated by me.

Consumer

Response:

At this time, I have not been contacted by Winston American Transportation regarding complaint ID [redacted].Sincerely,[redacted]

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Description: AIRPORT TRANSPORTATION

Address: 21 Manor Road, Medford, New York, United States, 11763

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