Wintec Fabrication

David will be provided with tracking information privately to his email so that he can be available for delivery of his special order white top assembly

[redacted] did indeed place an order on 2/24/for a top and was informed at the time of order that it was a non stocking item and that it would be several weeks before it could shipShe agreed to this and since she didn't have all the money to pay for it at that time had to make payments spread out over time while waiting for a social security checkPayments were applied on 2/24/16, 2/25/and 4/40/ [redacted] would frequently call checking status and was given updates each timeDuring this time the supplier lost their lease and had to relocate resulting in a delay on delivery [redacted] calling on her husbands behalf, took this as excuses rather than the reality of an explanation and her calls and emails became increasingly aggressiveWe filled her order and shipped it on 5/20/and emailed the tracking numberShe received the product yesterday followed by an insulting email in regards to installation instructions, we replied offering to help walk her through it only to be insulted againSeems like no matter what, we will not be able to satisfy this customerOrder was placed, order was filled, help was offered, got slapped in the faceThe following is a copy of the emails from yesterday? ? [redacted] 3:PM (hours ago)tomeGot the top todayThanks for the [redacted] diagram on how to put it togetherI will never order from your company again and I will tell other people of your pour service and how it took week from the day I ordered it to receive the top[redacted] 4:PM (hours ago)toKaren [redacted] despite being informed every time you calledTruth of the matter was the delay was beyond our control since the material portion is a purchased item from a local vendor.? If you have a question about installation, rather than being insulting, you could simply ask, we are more than happy to help walk you through the installation-Jim [redacted] 4:PM (hours ago)tome? Well I guess you don't have any better institution and you don't want to send email me the way to put it on I can be as insulting as I want because your? company [redacted] and I will never do business with someone that won't give better instruction on how to put the top on

This item was out of stock and customer was never charged for this itemWe exchanged emails regarding this order and customer is aware of shipping statusHis internet placed web order is currently en route

The certified bank check in the full amount was sent via mail with a return receipt [redacted] signed for the the check

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to inform that this complaint has Ben resolved Thank you so much for your help Sincerely, [redacted] ***

[redacted] did indeed place an order on 2/24/for a top and was informed at the time of order that it was a non stocking item and that it would be several weeks before it could shipShe agreed to this and since she didn't have all the money to pay for it at that time had to make payments spread out over time while waiting for a social security checkPayments were applied on 2/24/16, 2/25/and 4/40/ [redacted] would frequently call checking status and was given updates each timeDuring this time the supplier lost their lease and had to relocate resulting in a delay on delivery [redacted] calling on her husbands behalf, took this as excuses rather than the reality of an explanation and her calls and emails became increasingly aggressiveWe filled her order and shipped it on 5/20/and emailed the tracking numberShe received the product yesterday followed by an insulting email in regards to installation instructions, we replied offering to help walk her through it only to be insulted againSeems like no matter what, we will not be able to satisfy this customerOrder was placed, order was filled, help was offered, got slapped in the faceThe following is a copy of the emails from yesterday [redacted] 3:PM (hours ago)tomeGot the top todayThanks for the [redacted] diagram on how to put it togetherI will never order from your company again and I will tell other people of your pour service and how it took week from the day I ordered it to receive the top[redacted] 4:PM (hours ago)toKaren [redacted] despite being informed every time you calledTruth of the matter was the delay was beyond our control since the material portion is a purchased item from a local vendor If you have a question about installation, rather than being insulting, you could simply ask, we are more than happy to help walk you through the installation-Jim [redacted] 4:PM (hours ago)tome Well I guess you don't have any better institution and you don't want to send email me the way to put it on I can be as insulting as I want because your company [redacted] and I will never do business with someone that won't give better instruction on how to put the top on

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

We are doing everything we can to get the delivery delay resolvedWe have never given any excuse rather, we offered an explanationThis order consists of two main components A bow assembly which we have in stock and material which is produced by an outside vendorWe are working with the vendor on getting the delivery of the material so that the order can be shipped completeWe understand the excitement of receiving a new product for ones vehicle and apologize for the inconvenience

Complaint: [redacted] I am rejecting this response because:in rebuttal to the message from winetic fabrications.complent# [redacted] ,the excuses or explanations given,have varied from the weather's bad,to being real busy and will check next week,to waiting,now for over four months on materials,what I need to have at this point is the date of delivery,no excuses.I have called a number of times and got the answering machine,and left messages for them to please call back keep me in the loop,let me know what's going on.and received not one call back,this is bad business Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:He gave me more excuses and he never told me that the product was on back orderHe told me ? weeks and the money was in the bank when I ordered the productThe debit card I have I can only take dollars at a time and he took out the two payment and he was the one that said he would take out the dollars and the dollars for the shipping when the items was done so he lied about the moneyHe gave me so many excuses that he has not told youI have all the emails from him and the last one I can understand a death in the family but he lied too me about when he was going to send it outHe sent it out a week later than what he said if he had the product he should of had people that work for him help him send it outAnd yes I did send that email and you would too since it took weeks too get the order and like I said I will never recommend his business to anyone Sincerely, [redacted]

We have been in contact with the customer and he is aware of the backorder status of his productsAs soon as our vendor recieves their order, parts will be shipped to him.

The certified bank check in the full amount was sent via mail with a return receipt** *** signed for the the check.

We
have been in contact both via e-mail and phone with Mr*** and have provided
the customer with all of the tracking information on the missing itemsMr*** acknowledges receipt of the shocks which were sent to him via *** Priority mail and has been given the ***
tracking information of the last
item(s) (Spindles with king pins) which were direct shipped to him from our
supplier of that itemWe both verbally agreed that this will complete the
order

We experienced unexpected shipping delays due to a vendor that supplies the material for the soft top that the customer had on orderSince this order could not be filled complete, the customer has already been credited for his deposit through his credit card company on January 19, and the
order has been canceledIt was an unfortunate issue that was out of our handsWe are looking for alternate suppliers for this product to try to avoid shipping delays in the future

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I finally received shipment on 4/12/This complaint can be closed Thank you *** **

We are in direct communication with the customer and are making every effort to resolve to delivery issue

Complaint #has been resolved with the vendorA credit card refund was issued on 03/24/Thank you

I finally received shipment on 4/12/This complaint can be closedThank you *** **

We have been in contact with *** who has left messages and we have returned his callsWe are working with our vendor to resolve the delivery delayTo date, a refund has never been requested since he has stated that he would rather have the productUnless otherwise requested, we will continue
to work on getting his material for his T-Top completed and shipped to his as soon as possible.