Wipe Me Down Mobile Detailing

-*** *** purchased a detailing package via *** *** on 11/7/after calling me to inquire about my services and informing me of her need of a detail after her recent vehicle purchase -Arriving on site on Wednesday, November 12, 2014., I took note that even though the exterior of *** ***'s vehicle looked as if it had been fairly well maintainedthe interior of the vehicle had been neglected *** *** moved the vehicle to an adjacent parking lot The was then detailed by me.-After being detailed, *** *** inspected the vehicle, mentioned that she was pleased with the work that was performed, then drove the vehicle back to the adjacent parking lot -Before leaving the premises, I noticed that I still had one of *** ***'s cup holder inserts, so I met with her again to return her insert before leaving.-Around 5:on the evening of the 12th, *** *** called me informing me of the issues with her locks This was the 1st time, even after meeting with *** *** twice following the detail, that the issue was mentioned During the call, I informed *** *** that after being professionally trained and receiving several certifications in auto detailing, the methods that I use to detail vehicles have been implemented specifically to ensure the maximum cleaning effectiveness without causing detriment to the vehicle's functionality or appearance In addition, the service that I performed would not have caused the issue she was experiencing More specifically, chemicals are applied to a micro fiber towel, then applied to surfaces to prevent over spray and saturation *** *** mentioned that she would wait a few days and contact me again I the issue persisted -(12/4/14)After returning to work following a short vacation that coincided with Thanksgiving holiday, I became aware of *** ***'s attempts to contact me I immediately called her and was updated that she was still experiencing an issue She stated that she had an appointment to get the issue looked at and would call me back with a mechanic's diagnosis o what caused her issue -(12/5/14)Responded to Revdex.com complaint

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As I don't quite agree with his statementThis car has been well maintained by *** *** with oil changes and regularly routine maintenance requirements. This car is a *** model and only has 40,miles. While he was detailing my vehicle I did see he had a bucket full of water that he was using to detail the inside of the vehicle. After he finished the job I drove my vehicle back to it's original parking place. I called him when I was leaving work and notified him immediately of the issue I was having with the car locks that I had never had before until the detailing. I have co-workers that can verify this issue with the car locks as well. I would like to resolve this issue as pleasantly as possible. As I mentioned before I have tried contacting him several times and left messages and he neglected to return my calls.I have an appointment this Thursday to look into this matter with a mechanic and will contact him once I have the final report with the estimate of having this issue corrected
[Provide details of why you are not satisfied with this resolution.]
Regards,*** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I HAVE been contacted by Wipe Me Down Mobile Detailing regarding complaint
ID ***.He is waiting for the mechanics report scheduled for Thursday Dec 11, 2014.He did not state that he had received your letter or phone calls
Regards,*** ***

Review: Wire me Down was contacted through [redacted] for car detailing service. [redacted] came to my office on Thursday November 13, 2014 to detail my vehicle. He finished the job around 2:30pm. When I got in my car to leave work at 5:30 my door locks started working improperly. The locks would lock and unlock constantly. I immediately called [redacted] and told him what was happening and that the door locks worked just fine prior to the car detailing service. I told him he would be responsible for the cost to correct this issue. I told him that water and/or the liquid cleaning solution must have gotten down in between the buttons and was causing this issue. I told him I would give it a few days to see if it would clear up and correct itself. Unfortunately it hasn't. I called him this morning at 9:07 am and left a message stating this issue and for him to call me as soon as possible to we could get this issue resolved. I called again today Thursday November 20, 2014 at 5:05 pm and no answer, nor did he try to contact me. I called from my cellphone. I can get a copy of my records to verify this.Desired Settlement: To pay repair cost involved in fixing the door locks to operate like it should.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I HAVE been contacted by Wipe Me Down Mobile Detailing regarding complaint ID [redacted].He is waiting for the mechanics report scheduled for Thursday Dec 11, 2014.He did not state that he had received your letter or phone calls.

Regards,

Business

Response:

-[redacted] purchased a detailing package via [redacted] on 11/7/14 after calling me to inquire about my services and informing me of her need of a detail after her recent vehicle purchase. -Arriving on site on Wednesday, November 12, 2014., I took note that even though the exterior of [redacted]'s vehicle looked as if it had been fairly well maintained. the interior of the vehicle had been neglected. [redacted] moved the vehicle to an adjacent parking lot. The was then detailed by me.-After being detailed, [redacted] inspected the vehicle, mentioned that she was pleased with the work that was performed, then drove the vehicle back to the adjacent parking lot. -Before leaving the premises, I noticed that I still had one of [redacted]'s cup holder inserts, so I met with her again to return her insert before leaving.-Around 5:30 on the evening of the 12th, [redacted] called me informing me of the issues with her locks. This was the 1st time, even after meeting with [redacted] twice following the detail, that the issue was mentioned. During the call, I informed [redacted] that after being professionally trained and receiving several certifications in auto detailing, the methods that I use to detail vehicles have been implemented specifically to ensure the maximum cleaning effectiveness without causing detriment to the vehicle's functionality or appearance. In addition, the service that I performed would not have caused the issue she was experiencing. More specifically, chemicals are applied to a micro fiber towel, then applied to surfaces to prevent over spray and saturation. [redacted] mentioned that she would wait a few days and contact me again I the issue persisted. -(12/4/14)After returning to work following a short vacation that coincided with Thanksgiving holiday, I became aware of [redacted]'s attempts to contact me. I immediately called her and was updated that she was still experiencing an issue. She stated that she had an appointment to get the issue looked at and would call me back with a mechanic's diagnosis o what caused her issue. -(12/5/14)Responded to Revdex.com complaint.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As I don't quite agree with his statement. This car has been well maintained by [redacted] with oil changes and regularly routine maintenance requirements. This car is a [redacted] model and only has 40,000 miles. While he was detailing my vehicle I did see he had a bucket full of water that he was using to detail the inside of the vehicle. After he finished the job I drove my vehicle back to it's original parking place. I called him when I was leaving work and notified him immediately of the issue I was having with the car locks that I had never had before until the detailing. I have co-workers that can verify this issue with the car locks as well. I would like to resolve this issue as pleasantly as possible. As I mentioned before I have tried contacting him several times and left messages and he neglected to return my calls.I have an appointment this Thursday to look into this matter with a mechanic and will contact him once I have the final report with the estimate of having this issue corrected.

[Provide details of why you are not satisfied with this resolution.]

Regards,