Wireless Broadcasting Systems of Boise, Inc.

the paperwork that I have states otherwise that I was charged 17,368.80 that was financed by you guys plus 2,167.80 being the amount it will cost me after being financed. bringing to a total of 19536.60 after all payments have been made. Not to mention I gave jeff wyler 1,000 in cash as well as my car in the amount of 1750.00 up front totaling 2750.00 that was given at the time of purchase. The price of the vehicle that was purchased was 14,235.00.
Regards,[redacted]

Ms. [redacted]:  Let me apologize for our error.  I am in 100% agreement with you that we should have called you before moving money from one account to another.  While our motive was good, i.e. resolve an issue, our methods were not as we both would have liked. Again, I apologize for...

our methodology and pledge that we will work to improve in this area.  Your accounts have been restored to their original condition and all fees have been refunded, which I believe is the remedy you were seeking.  We will also send you a formal apology note.  Thank you for bringing this matter to my attention.  Again, I apologize that this was necessary and for any inconvenience we may have caused you. Gerald D. G[redacted]

Mr.
[redacted]:  I appreciate this opportunity
to respond to your concern.  As you know,
I e-mailed you on September 14, 2015 to gather additional information and to
offer my apology.  Since that time I have
been able to listen to a recording of the call between you and...

our
representative discussing the account opening process and thus don’t need that
information. 
Let
me begin by offering you an apology.  I
regret we provided you with incorrect information about opening a new account.  While the associate you dealt with is new to
her position, I do not offer that as an excuse. 
She should have provided you with accurate information. 
While
I wish we had not provided you with wrong information that doesn’t change the
fact that we cannot open your account without a proper government issued
identification card.  I recognize this
places you in a “catch 22” situation, and empathize with you and the plight you
find yourself in.  Yet, KEMBA Financial,
as are all other financial institutions, is required to adhere to a very strict
set of Federal regulations regarding the opening of new accounts.  We need either a non-expired government
issued identification card or United States Passport to open an account. 
Thus,
we cannot honor your request to open the account, which you set forth as to
what you are looking for to resolve this matter. Doing so would be a violation
of Federal regulations and I am sure you understand why we will not do that. 
Again,
I sincerely regret any inconvenience you were caused by our associate providing
you with incorrect information.  I will
send you an additional apology under separate cover to the e-mail address you
provided. 
Best
wishes to you in the days ahead as you seek a solution to your dilemma.

I reviewed the response made by the business in reference to complaint ID [redacted], and have made contact to set up a phone meeting with Ms. P[redacted] Due to my extreme work schedule and other aspects, my response to her was late -- my apologies. On the side note, I was quite surprised with the tone of the response in which I received. Furthermore, a reflection of the values of KEMBA. 
Regards,
[redacted]

Dear Ms. [redacted] 
I tried to contact you by phone and regrettably was unable
to reach you and also unable to leave a message.  While it would be much easier to speak
directly with you about your concern, I will attempt to  respond in hopes of clearing the
matter up...

expeditiously. (I have sent a copy of this message to your email address, as well.) Yet, I have
also included my phone number if you wish to contact me.  In researching this matter here is what I
have learned.  It appears that you
purchased a car from [redacted] in late December 2014/early January
2015.  The car dealership then shopped
your loan with a number of financial institutions and KEMBA ultimately funded
the deal giving you a loan in the amount of $17,567.80.  The loan was for the purchase of the car and
the extra products you bought from the dealer, such as an extended warranty, Motor
Club and GAP insurance. These extras
totaled $4,199, but none were sold to you by our credit union and we received
no income or profit tied to the sale of these products.  The application and all pertinent information
was sourced at the dealership by the dealership’s employee.  Of course we trust that the information we
receive from [redacted] is factual and accurate and rely on them to
document that information.  They are contractually bound to do so.  Thus, based on your concern, we will investigate
with them their process, as we of course need accurate information to base our decisions
on when making a loan to an individual. 
Based on what you have shared I understand that you totaled
your vehicle.  That resulted in [redacted] refunding the amount you paid for the extended warranty, Motor Club, and
GAP insurance, which amounted to  $4,199.  As I understand your concern, you don’t
understand why you paid interest on the loan.  
You paid $460.86 in interest for the use of the money.  Specifically, we advanced you a loan for $17,567.80
on January 5, 2015 and the loan was paid off on October 28, 2015 or nearly ten
months later.  The annual rate of
interest you paid was 3.99%.  If you will
please allow me to round the numbers, for illustrative purposes only, and let’s
say the loan was for $17,500 and the interest was 4%.  Thus, the interest on $17,500 @ 4% for twelve
months is $700 or $58.33 a month.  You
had the loan nearly ten months.  Thus,
58.33 X 10 months = $580.  Again, we
charged you only $460.86, as your balance declined with each payment you made
and you did not have the loan a full ten months.  We did not charge you for 60 months’ worth of
interest, but instead for just less than ten months, the time you had use of the
credit union’s money. 
I hope this is clear. 
Again, however, I am more than happy to discuss this with you. 
Finally, if you have concerns with information on you loan
application being falsified by the dealership, I would encourage you to contact
the Ohio Department of Commerce or the Revdex.com to share your
concerns about [redacted], as we were in no way a party to that
transaction.  Again, we will be following
up with them as well, as this is of significant concern to us as a lender.
Thank you,
[redacted]
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I want to make it known that the issue was properly resolved to my satisfaction.  , Mr. G[redacted]was nice enough to contact me personally to discuss the issue and I was able to get the issue fixed with the bank.  Can you please notate that in the file?  Please let me know what to do to update this to indicate I am satisfied with the response.Thank you,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

[redacted]:First, I apologize for any confusion or misunderstanding we may have caused you. I am very happy to discuss this matterwith you by phone. In addition, I can send you copies of the loan documents you signed when receiving the loan, which very clearly disclose the terms of the loan.  In...

a nutshell, you have one outstanding loan with us.  The loan is a home equity loan.  The rate is clearly disclosed as variable and it is based on the prime interest rate.  As the prime interest rate changes so will your loan rate.  In addition, when you received the loan you received a 180 day introductory rate of 1.99% that long ago expired.  In fact when you modified the loan in February 2013, the initial rate of interest was 3.74%.  The current rate is 4.99%.  Please note that I anticipate continued increases in the prime interest rate.  IF that happens (emphasis on if) your rate will continue to move upward.  If that rate stays constant your rate will not change.  Likewise, if the rate falls so will your interest rate.You were also given a discount of 0.25% for having an automated or electronic payment applied to your account.  In addition, another discount of 0.50% was offered for being an Advantage Member.  Again, the loan disclosure clearly and overtly indicates that a failure to continue your participation in either of these programs will result in your loan rate being adjusted accordingly.  I think you will agree that in order to receive the program discount you must be actively engaged in the program.  Thus, the letters you have been receiving have been advising you that unless you reengage in the Advantage Program (i.e. have a KEMBA Checking account, with direct deposit, and electronic statements) your loan discount will cease to be applied.  While we would love you to have your checking account with us and are willing to offer a loan discount when you do, i.e. Advantage Membership, we fully respect this may not be the choice you so desire.  Thus, our correspondence is not designed to hassle you in any way, but instead to be fully informative and to remind you about the terms and conditions you agreed to when you obtained the loan.I hope this bring clarity to this matter and appreciate the opportunity to address your concern.  I will reach out to you independently of this correspondence, in as much as there are other items related to your current loan that we should discuss.All my best,Gerald G**, CEO