Wireless Logic AT&T Authorized Retailer

[redacted] from Wireless Logic visited our home soliciting AT&T Uverse and boasted how it was better than Time Warner Cable in their service, customer service and products. He convinced my wife and I that that AT&T Uverse was 1080p HD, they would be able to transfer our home number (so we could keep it), the AT&T Power Internet was faster than Time Warner and installation would be on a January 13 2015. ALL LIES! The AT&T Uverse IS 1080i NOT 1080p (Big Difference), we DID NOT get to keep our home telephone number, the Power Internet is SLOWER than Time Warner Cable, and then cancelled the installation and had to re-schedule 2 days later. It has been 7 days and our home phone still does not work. We are being told that it will not work until until February 1st. Throughout all of this, we have spent over 9 hours total dealing with AT&T Uverse Customer Service. [redacted] who sold us the package, does not have the courtesy to answer the call or return a voice-mail message. As far as AT&T customer service goes, the are just as pitiful as Time Warner Cable!

Review: I purchased a go phone and a $50 unlimited plan when I was told this phone would work in an Illinois location I plan on moving to. I was only asked for the zipcode, not the address (I did not know at the time that my new address would be so pertinent.). The new phone had a battery that would not stay charged and when I called the store, they said they did not have a battery and gave me a 800 number to call. The person at the 800 number told me to take the phone back, which I did. The manager told me they do not take phones back, and "I have no place to send them". Could not help but wonder where the phones came from. When I got to Illinois, I had no cell coverage and went to the corporate ATT store on [redacted] in [redacted] and was told that I needed to be on the regular towers (not prepaid) so I switched over. I returned to the corporate store less than 24 hours later only to have the manager look up my address and tell me there really were no towers in that area. He told me that I would not be charged since my switch was less than 24 hours old. ATT did plan on charging me another $46, but that charge is now resolved. I spent $135 at Wireless Logic and 11 days later had to port my number to Verizon because they had towers in my area. I now owe another $100 but Wireless Logic will not refund any of my charges. The 800 number I called to get a new battery (yes, they sent me one) told me there was a 14 day "buyer's remorse" only Wireless Logic said no. Please note that there were no signs posted in the store relating to "No Returns" . Additionally, it was the store manager who looked up the zipcode but did not ask me for an address. I did email my complaint from the Wireless Logic website but never received an email reply. Not sure how ATT can sell their products thru Wireless Logic and not honor the 14 day buyers remorse as told me by the 800 number.Desired Settlement: Since the phone had issues within a couple of days, I felt it was defective and I should have received a full refund for the phone without any kind of restocking fee. I did use some minutes while I was in Delavan so I do not expect a return for the $50.

Business

Response:

We contacted the customer and issued a full refund of all items that were refundable. Please see attached refund receipt. The customer has indicated that she is fully satisfied with our resolution.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased a ATT UVerse package from Wireless Logic consisting of phone service, internet service, and cable TV service. [redacted], the door to door sales rep, explained to be that the package would cost $134 per month. I asked her what the taxes and other fees would be and she told me it would be about $10 per month. Based on that information I signed up for the service. When I received my first bill the taxes and fees were over $20 per month. In addition, the phone service she included was for 250 minutes per month of long distance. I was OK with that, but what she did not tell that not only calling people within my area code counting as long distance, but people that live as close as 6 miles away also counts as long distance. After I received my first invoice, I called [redacted] to try to get these issues resolved. I left 3 messages for her and she never returned any of my calls. In addition, I went to the Wireless Logic website and emailed a note with my concerns and they never responded. This is quite possibly the worst customer service I have ever experienced.Desired Settlement: I want my bill to be adjusted to want [redacted] indicated the bill would be and I also want my long distance service changed or possibly dropped altogether and my phone number ported to another carrier.

Business

Response:

July 23, 2013

We switched from a different service provider to AT&T for Internet and TV. We were promised special pricing which is why we switched. They were also sending us gift cards in the mail. After three different conversations they still have not credited us with the special pricing nor mailed the gift cards. At this point, we are ready to cancel everything! Don't make promises you don't intend to keep just to make a sale. Very unethical business practice!

The store located on S Military Ave in Green Bay almost always smells of marijuana when I go to pay my bill. The employees look like they're always high and are horrible to have to deal with. One guy is always rude, never had a pleasant experience with him. Unfortunately our only other AT&T is in the mall and not worth going into to just pay my bill.