Wisconsin Club Reviews (1)
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Wisconsin Club Rating
Description: Clubs, Food & Beverage Services
Address: 900 W Wisconsin Ave, Milwaukee, Wisconsin, United States, 53233-2383
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+1 (414) 271-3473 |
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Review: I hope you can have the Wisconsin Club reimburse me. After a couple of phone calls, I would appreciate it if you would please call me back. I would like to know why we were overcharged $1,179.16?Desired Settlement: Expecting to hear from you to obtain the difference.
Business
Response:
We would like to
apologize for the confusion surrounding the issue of this customer’s
billing, or more specifically, for not responding to his inquiry earlier
this year.
While
we can see that his certified letter was signed for by our front desk
attendant, the letter was not correctly routed within the club, and thus
we missed the opportunity to respond appropriately. For this, we are
sincerely apologetic.
As for the billing question, the event was held in September of 2012. We prepared an estimate of the billing 3 days prior
to the event, which totaled $4,009.31. This estimate included beer,
valet services, dinner, service charge and sales and exposition taxes.
It appears that the customer is questioning why he was billed approximately $1200 more than the estimate
After
the event, the billing was prepared using the actual number of
attendees, and included the bar billing which could not have been
calculated prior to the event. The final billing totaled $5,225.13, and
was paid in full on October 11, 2012.
We
believe the customer was correctly billed for the event, and regret
that this was not addressed promptly with him. We will send a written
reply to this customer immediately.
Thank you
Consumer
Response:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.