Wisconsin Veterinary Referral Center, S.C.

Upon taking my dog, to this clinic I was advised of the recommended plan of action for him. While this was being explained to me, I was told there was a special pancreatic test that could be given but that it would not be included at that time as it was a more expensive test to do and that it would be brought up at a later time for discussion after other tests.When I arrived to pick my pet up, I was advised to go to the front desk to make payment. At that time the payment was made and took my pet home. When I arrived home, I read through the discharge instructions only to find that the special pancreatic test had been performed after all. Upon calling the office to express my disapproval and asking for re-imbursement I was met with "I'm sorry you feel that way mam". This was repeated several times. I then asked to speak with the manager. A message was taken for that person and I never heard from that person.